Signature Salon

★☆☆☆☆
  • 286 N Frederick Ave

    Gaithersburg, MD 20877

    Map & Directions
  • 301-330-0116

About Signature Salon

Categories
Details
Hours
Tue & Wed, 11am - 7pm; Thurs & Frid, 10am - 8pm; Sat, 9am - 5pm; Sun - Mon, closed
Special Offer
Two for One!
Reservations
Make A Reservation

Personal Services

Personal Services
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On May 1, 2010, I had a thermal hair straightening procedure done at Signature salon which cost $400. This was the fourth time I had it done there (I also had it done in 2007, 2008, and 2009). Per the salon's directions, I did not wash it until May 4th, and when I did I could see it was a problem. The hair was bumpy and frizzy, completely different from the first three times I had the procedure done. I called Michael Sesko, salon owner, and I went back on May 6th. He agreed the results weren't good and they did the procedure again. However, it still didn't fix the problem, as my hair was still bumpy and frizzy. I called Michael on May 15, 2010, and told him the results weren't good and I wanted my money back. He at first said no because "the results weren't that bad." When I protested, he said he would think about it and get back to me. After not hearing from him, I made an appointment to come back on May 27th to try to discuss this face to face. I showed him my hair. He agreed the results were bad but now he said it was my fault for not using the proper shampoo. He said that on his website it notes their policy that they do not guarantee results unless people buy their shampoos. His wife, Julie, then pulled a brochure out from a drawer on the cashier's side of the front desk (which is not accessible to customers) and showed me this policy in the brochure. The policy is not posted anywhere in the salon. In the 12+ years I have been coming to Signature salon, I was never told this policy, nor was I ever given the brochure. (Michael did make suggestions about shampoos on every visit, but he never told me they were required for him to guarantee his services). Michael offered me a $200 gift certificate to the salon, but would not refund my money.

1
★☆☆☆☆

On May 1, 2010, I had a thermal hair straightening procedure done at Signature salon which cost $400. This was the fourth time I had it done there (I also had it done in 2007, 2008, and 2009). Per the salon's directions, I did not wash it until May 4th, and when I did I could see it was a problem. The hair was bumpy and frizzy, completely different from the first three times I had the procedure done. I called Michael Sesko, salon owner, and I went back on May 6th. He agreed the results weren't good and they did the procedure again. However, it still didn't fix the problem, as my hair was still bumpy and frizzy. I called Michael on May 15, 2010, and told him the results weren't good and I wanted my money back. He at first said no because "the results weren't that bad." When I protested, he said he would think about it and get back to me. After not hearing from him, I made an appointment to come back on May 27th to try to discuss this face to face. I showed him my hair. He agreed the results were bad but now he said it was my fault for not using the proper shampoo. He said that on his website it notes their policy that they do not guarantee results unless people buy their shampoos. His wife, Julie, then pulled a brochure out from a drawer on the cashier's side of the front desk (which is not accessible to customers) and showed me this policy in the brochure. The policy is not posted anywhere in the salon. In the 12+ years I have been coming to Signature salon, I was never told this policy, nor was I ever given the brochure. (Michael did make suggestions about shampoos on every visit, but he never told me they were required for him to guarantee his services). Michael offered me a $200 gift certificate to the salon, but would not refund my money.

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