Francesca's Bridal

★★★★☆

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Just like everyone else, I had a TERRIBLE experience with Francesca. The owner is extremely disrespectful and rude. Not only is her shop dirty with stained carpets and pins on the ground, the customer service is horrible. She is very

3
★★★★★

Just like everyone else, I had a TERRIBLE experience with Francesca. The owner is extremely disrespectful and rude. Not only is her shop dirty with stained carpets and pins on the ground, the customer service is horrible. She is very

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This review is to express my grave dismay with Francescas Bridal Boutique and their services for my wedding on September 15, 2012. I am truly disappointed in the recent conversation that I had with the owner Rick on September 21 and 24

3
★★★★★

This review is to express my grave dismay with Francescas Bridal Boutique and their services for my wedding on September 15, 2012. I am truly disappointed in the recent conversation that I had with the owner Rick on September 21 and 24

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I had a terrible experience. I went in in march for my bridesmaids, the woman who helped us was great, i felt great about the dresses and ther service...and thats where it ended. I was told the dresses would arrive in june, in june i was

3
★★★★★

I had a terrible experience. I went in in march for my bridesmaids, the woman who helped us was great, i felt great about the dresses and ther service...and thats where it ended. I was told the dresses would arrive in june, in june i was

.

Jeri and other staff were very friendly when we met them at a Bridal Expo and when we had our first shopping experience in the store. We ended up finding my dress at another store, but enjoyed working with Jeri so much, that we ordered the dress from Francesca's because we wanted to give them business and continue working with Jeri. My mother and mother-in-law both ultimately ordered their dresses from Francesca's as well. Despite our initial positive experiences, things quickly went downhill and never quite redeemed themselves.

The staff was very unresponsive, rarely returning calls until we had left repeated messages. Jeri stopped recognizing us and we rarely saw her at the store. My mother's dress arrived without the extra material she had purchased from the designer for a shawl. Francesca's showed little interest in finding the material until my mom repeatedly urged them to track the material so that it could be located in time to make the shawl for the wedding. Once it arrived, the employees did not communicate with each other and the seamstress was never told that the material had arrived, thus further delaying completion. The seamstress altered my mothers dress and made the neckline uncentered and did a horrible job creating the shawl. A second seamstress at Francesca's luckily corrected the alterations one week before the wedding.

My mother-in-law ordered her dress and was under the impression from Francesca's that it could be shipped to her in Illinois without additional cost. However, this did not prove to be the case and my mother-in-law had to pay for shipping.

My dress took multiple alterations to get correct, during which Francesca and the seamstresses blamed me for losing weight, despite my weight maintenance. The first seamstress did not know what a sweetheart neckline was, despite her promise to create one for me when we ordered the dress. She created a terrible neckline that required a second seamstress (also at Francesca's) to correct her mistakes. The first seamstress also dripped blood down my dress before realizing that she had stuck herself with a needle. Thankfully the blood stains came out. The seamstresses created pleats down the back of the dress that were not a part of the original dress, then claimed that they were supposed to be there. I had to show them the dress on the designers website to prove that the pleats were not a part of the dress.

Despite ordering my dress nine months before the wedding, my bridal gown was only ready two days before the wedding due to all of the alterations problems. Francesca and her staff showed little remorse for all of the complications we encountered. Each time I went to the store, I was terrified that there would be more setback and new problems. By the time I picked up my dress for the wedding, I could hardly bear going into the store because I was so tired and frustrated with their poor service, lack of communication, and low standards. Overall, I would never recommend this store to anyone. If you find a dress that you like there, please try to order it from another store; I wish I'd ordered the dress from the original store I found it in.

Through my experience, I truly believe that once Francesca's gets the sale, they immediately stop providing any customer service.

1
★☆☆☆☆

Jeri and other staff were very friendly when we met them at a Bridal Expo and when we had our first shopping experience in the store. We ended up finding my dress at another store, but enjoyed working with Jeri so much, that we ordered the dress from Francesca's because we wanted to give them business and continue working with Jeri. My mother and mother-in-law both ultimately ordered their dresses from Francesca's as well. Despite our initial positive experiences, things quickly went downhill and never quite redeemed themselves.

The staff was very unresponsive, rarely returning calls until we had left repeated messages. Jeri stopped recognizing us and we rarely saw her at the store. My mother's dress arrived without the extra material she had purchased from the designer for a shawl. Francesca's showed little interest in finding the material until my mom repeatedly urged them to track the material so that it could be located in time to make the shawl for the wedding. Once it arrived, the employees did not communicate with each other and the seamstress was never told that the material had arrived, thus further delaying completion. The seamstress altered my mothers dress and made the neckline uncentered and did a horrible job creating the shawl. A second seamstress at Francesca's luckily corrected the alterations one week before the wedding.

My mother-in-law ordered her dress and was under the impression from Francesca's that it could be shipped to her in Illinois without additional cost. However, this did not prove to be the case and my mother-in-law had to pay for shipping.

My dress took multiple alterations to get correct, during which Francesca and the seamstresses blamed me for losing weight, despite my weight maintenance. The first seamstress did not know what a sweetheart neckline was, despite her promise to create one for me when we ordered the dress. She created a terrible neckline that required a second seamstress (also at Francesca's) to correct her mistakes. The first seamstress also dripped blood down my dress before realizing that she had stuck herself with a needle. Thankfully the blood stains came out. The seamstresses created pleats down the back of the dress that were not a part of the original dress, then claimed that they were supposed to be there. I had to show them the dress on the designers website to prove that the pleats were not a part of the dress.

Despite ordering my dress nine months before the wedding, my bridal gown was only ready two days before the wedding due to all of the alterations problems. Francesca and her staff showed little remorse for all of the complications we encountered. Each time I went to the store, I was terrified that there would be more setback and new problems. By the time I picked up my dress for the wedding, I could hardly bear going into the store because I was so tired and frustrated with their poor service, lack of communication, and low standards. Overall, I would never recommend this store to anyone. If you find a dress that you like there, please try to order it from another store; I wish I'd ordered the dress from the original store I found it in.

Through my experience, I truly believe that once Francesca's gets the sale, they immediately stop providing any customer service.

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Jeri and other staff were very friendly when we met them at a Bridal Expo and when we had our first shopping experience in the store. We ended up finding my dress at another store, but enjoyed working with Jeri so much, that we ordered the

3
★★★★★

Jeri and other staff were very friendly when we met them at a Bridal Expo and when we had our first shopping experience in the store. We ended up finding my dress at another store, but enjoyed working with Jeri so much, that we ordered the

.

I was in the Baltimore area with my mom and grandma, in search for the perfect wedding dress and decided to go into Francescas to see what they had to offer. (we didn't have an appointment). From the moment we entered, we were showered with the best customer service I've experienced in a long time. We were immediately greeted by a freindly consultant, Peggy. Peggy listened to what I wanted and did everything she could to satisfy my picky style in search for a fashion forward dress. Peggy went above and beyond, yet not at all pushy. At one point, Francesca herself came over and helped me find "The" dress, all while being friendly, professional and helpful.

Francescas had GREAT Mother of the Bride dresses..unlike most salons who carry those frumpy MOB dresses. Prior to going to Francescas, I hadn't found a bridal salon that carried a wide selection of fashion forward wedding and bridesmaid dresses. Francescas has a wide range and large selection of wedding attire, fulfilling almost anyones wedding wants and needs. I'd like to thank Francescas, especially Peggy, for phenomenal customer service and great experience!!

5
★★★★★

I was in the Baltimore area with my mom and grandma, in search for the perfect wedding dress and decided to go into Francescas to see what they had to offer. (we didn't have an appointment). From the moment we entered, we were showered with the best customer service I've experienced in a long time. We were immediately greeted by a freindly consultant, Peggy. Peggy listened to what I wanted and did everything she could to satisfy my picky style in search for a fashion forward dress. Peggy went above and beyond, yet not at all pushy. At one point, Francesca herself came over and helped me find "The" dress, all while being friendly, professional and helpful.

Francescas had GREAT Mother of the Bride dresses..unlike most salons who carry those frumpy MOB dresses. Prior to going to Francescas, I hadn't found a bridal salon that carried a wide selection of fashion forward wedding and bridesmaid dresses. Francescas has a wide range and large selection of wedding attire, fulfilling almost anyones wedding wants and needs. I'd like to thank Francescas, especially Peggy, for phenomenal customer service and great experience!!

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I absolutely had a wonderful experience at Francesca's Bridal. I recently visited the salon after Thanksgiving without an appointment. My mother and I were greeted as soon as we walked in the door by a very welcoming consultant. Even though they recommend appointments, someone was available to help us! I am on a very strict budget and I was nervous I wasn't going to be able to find something. My consultant was wonderful, she helped me find everything I was looking for while staying within my budget! I felt so special and beautiful after I left. The salon has a variety of gowns to choose from along with bridesmaids gowns and mother of the bride/groom gowns as well. I would recommend this bridal salon to all of my family and friends.

5
★★★★★

I absolutely had a wonderful experience at Francesca's Bridal. I recently visited the salon after Thanksgiving without an appointment. My mother and I were greeted as soon as we walked in the door by a very welcoming consultant. Even though they recommend appointments, someone was available to help us! I am on a very strict budget and I was nervous I wasn't going to be able to find something. My consultant was wonderful, she helped me find everything I was looking for while staying within my budget! I felt so special and beautiful after I left. The salon has a variety of gowns to choose from along with bridesmaids gowns and mother of the bride/groom gowns as well. I would recommend this bridal salon to all of my family and friends.

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I absolutely had a wonderful experience at Francesca's Bridal. I recently visited the salon after Thanksgiving without an appointment. My mother and I were greeted as soon as we walked in the door by a very welcoming consultant. Even

3
★★★★★

I absolutely had a wonderful experience at Francesca's Bridal. I recently visited the salon after Thanksgiving without an appointment. My mother and I were greeted as soon as we walked in the door by a very welcoming consultant. Even

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Thanks for the reviews. I stopped by there this weekend, and picked up negative vibes. These reviews support what I have felt: they act like their ish don't stink!

1
★☆☆☆☆

Thanks for the reviews. I stopped by there this weekend, and picked up negative vibes. These reviews support what I have felt: they act like their ish don't stink!

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I was a repeat customer at Francesca's for about five years. Until recently my best friend ordered our bridesmaid dresses there. We ordered them in plenty of time, but unfortunately the wedding was cancelled within two months of us ordering the dresses. We called Francesca's to find out if there was anything we could do and they originally said that we may be able to get the order cancelled and the money refunded. They promised multiple call backs. Long story short, phone tag between the girls and the shop went on for about a month and a half. When we finally got a hold of someone they told us there wasn't time to cancel the order. Not only are they disrespectful and rude once you pay for your dress they are incompetent liars. My dress took two extra weeks to get in (two weeks passed the wedding date) and when I asked to speak with Francesca I was told she wasn't there that day. Upon entering the shop I saw her assisting another customer. Don't waste your time, and extra money at this over priced shop.

1
★☆☆☆☆

I was a repeat customer at Francesca's for about five years. Until recently my best friend ordered our bridesmaid dresses there. We ordered them in plenty of time, but unfortunately the wedding was cancelled within two months of us ordering the dresses. We called Francesca's to find out if there was anything we could do and they originally said that we may be able to get the order cancelled and the money refunded. They promised multiple call backs. Long story short, phone tag between the girls and the shop went on for about a month and a half. When we finally got a hold of someone they told us there wasn't time to cancel the order. Not only are they disrespectful and rude once you pay for your dress they are incompetent liars. My dress took two extra weeks to get in (two weeks passed the wedding date) and when I asked to speak with Francesca I was told she wasn't there that day. Upon entering the shop I saw her assisting another customer. Don't waste your time, and extra money at this over priced shop.

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I was actually told that I would not be allowed into the store until my scheduled appointment! At which point, I vowed to never step foot in there and to share this experience with everyone possible.

First off, I left a message on their answering machine asking to make an appointment in a couple of days to find a wedding dress. 24 hours passed and I never received a call back - I had to follow up with them!

Then, the day of my appointment, I was running a bit ahead of schedule so I called to see if someone would be available to assist me earlier than planned. When they told me none of the attendants were free, I said I would just like to look around ahead of time before my appointment. I was told that I was not allowed to do so! I said "Excuse me, I think you misunderstood..." and I was rudely cut off by the person on the other line who said "No, I heard you and you will not be allowed in the store until your scheduled appointment." At which point, I promptly asked them to cancel my appointment since I would not be doing business with them.

0
★☆☆☆☆

I was actually told that I would not be allowed into the store until my scheduled appointment! At which point, I vowed to never step foot in there and to share this experience with everyone possible.

First off, I left a message on their answering machine asking to make an appointment in a couple of days to find a wedding dress. 24 hours passed and I never received a call back - I had to follow up with them!

Then, the day of my appointment, I was running a bit ahead of schedule so I called to see if someone would be available to assist me earlier than planned. When they told me none of the attendants were free, I said I would just like to look around ahead of time before my appointment. I was told that I was not allowed to do so! I said "Excuse me, I think you misunderstood..." and I was rudely cut off by the person on the other line who said "No, I heard you and you will not be allowed in the store until your scheduled appointment." At which point, I promptly asked them to cancel my appointment since I would not be doing business with them.

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Stay away from Francesca's bridal. She is dishonest, condescending and rude. She should take the time to read some of her reviews and work on her people skills. I felt very unwelcome in this shop and I believe I was speaking directly to Francesca herself. It is amazing she has been in business this long.

1
★☆☆☆☆

Stay away from Francesca's bridal. She is dishonest, condescending and rude. She should take the time to read some of her reviews and work on her people skills. I felt very unwelcome in this shop and I believe I was speaking directly to Francesca herself. It is amazing she has been in business this long.

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I recently purchased a mother-of-the-bride gown at Francesca's. They definitely had the best selection of M.O.B. dresses, many with of them elegant, stylish and sophisticated-- not like the frumpy things I found at other stores. Prices were good too-- on par with the other shops' dresses. The staff was helpful and waited on me within minutes of my arrival, even though the young woman on the floor was already busy with someone else. That was fine, as it gave me a few minutes to look around. Seeing the gorgeous wedding gowns they have made me wish I was getting married all over again-- not being the M.O.B.!

5
★★★★★

I recently purchased a mother-of-the-bride gown at Francesca's. They definitely had the best selection of M.O.B. dresses, many with of them elegant, stylish and sophisticated-- not like the frumpy things I found at other stores. Prices were good too-- on par with the other shops' dresses. The staff was helpful and waited on me within minutes of my arrival, even though the young woman on the floor was already busy with someone else. That was fine, as it gave me a few minutes to look around. Seeing the gorgeous wedding gowns they have made me wish I was getting married all over again-- not being the M.O.B.!

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I ordered my dress from Francesca's over a year ago and was told that the dress would be in in 9 months. Once the deadline got closer and closer and I still hadn't received a call, I called the store. I was told that the person who handles shipping wasn't there that day and that I would get a call back within the week. Well a week went by and I still didn't hear anything back from them. So, yet again, I called back and asked about my dress. This time I was told that the dress wasn't in and that they didn't know when my dress would be there. By this time I was furious. I demanded to speak to the owner and, of course, she wasn't available and never called me back either. I finally received a call TWO WEEKS later to tell me that my dress had come in and I had asked the woman why I hadn't received a phone call earlier. She proceeded to tell me that she wasn't aware of the situation and that I should talk to the manager or owner. I told the lady that it wouldn't be necessary and that I would be in that day to pick up my dress. When I got there, the store was very disorganized and they took forever to find my information. Not only were the rude but I didn't feel very welcomed. I wish I had known this BEFORE I bought my gown from them. I would not recommend this place to my worst enemy.

1
★☆☆☆☆

I ordered my dress from Francesca's over a year ago and was told that the dress would be in in 9 months. Once the deadline got closer and closer and I still hadn't received a call, I called the store. I was told that the person who handles shipping wasn't there that day and that I would get a call back within the week. Well a week went by and I still didn't hear anything back from them. So, yet again, I called back and asked about my dress. This time I was told that the dress wasn't in and that they didn't know when my dress would be there. By this time I was furious. I demanded to speak to the owner and, of course, she wasn't available and never called me back either. I finally received a call TWO WEEKS later to tell me that my dress had come in and I had asked the woman why I hadn't received a phone call earlier. She proceeded to tell me that she wasn't aware of the situation and that I should talk to the manager or owner. I told the lady that it wouldn't be necessary and that I would be in that day to pick up my dress. When I got there, the store was very disorganized and they took forever to find my information. Not only were the rude but I didn't feel very welcomed. I wish I had known this BEFORE I bought my gown from them. I would not recommend this place to my worst enemy.

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This store is indeed having the beautiful bridal dresses. I had been here just once with my friend and the staff over there was quite helpfull in finding the suitable bride dress . Their prices are cheaper than the other bridal stores but if any alteration is needed for your dress , its not up to mark. The shop is also not so big but have huge collections of dresses.

3
★★★☆☆

This store is indeed having the beautiful bridal dresses. I had been here just once with my friend and the staff over there was quite helpfull in finding the suitable bride dress . Their prices are cheaper than the other bridal stores but if any alteration is needed for your dress , its not up to mark. The shop is also not so big but have huge collections of dresses.

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1 out of 1 people found this review helpful.

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I first heard about Francescas Bridal Salon at a gala I went to, t hey had donated a gown for the auction. Well I did not win t he auction, but did go to their store. I was surprised how often I had driven by and never gone in, definitely my loss. I looked around for a bridal gown and my mom actually bought her dress for the wedding. The employees were all so nice and helpful.

4
★★★★☆

I first heard about Francescas Bridal Salon at a gala I went to, t hey had donated a gown for the auction. Well I did not win t he auction, but did go to their store. I was surprised how often I had driven by and never gone in, definitely my loss. I looked around for a bridal gown and my mom actually bought her dress for the wedding. The employees were all so nice and helpful.

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Francescas has been busy every time I walk in there. They have a very large selection of dresses by many designers, but if you want to try some on, be sure to make an appointment. The salespeople are not overly helpful or friendly, but they are knowledgable of the dresses they are selling. The prices are a bit high, but sometimes it's worth it to have the backing of a good shop in case something goes wrong during the ordering process.

3
★★★☆☆

Francescas has been busy every time I walk in there. They have a very large selection of dresses by many designers, but if you want to try some on, be sure to make an appointment. The salespeople are not overly helpful or friendly, but they are knowledgable of the dresses they are selling. The prices are a bit high, but sometimes it's worth it to have the backing of a good shop in case something goes wrong during the ordering process.

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Francescas is right off the beltway but set back from the road in an easy-to-miss wedding center building. The shop is small but elegant, with a selection of really gorgeous wedding and bridesmaids dresses. I found more dresses I loved at Francescas than I had at several much larger shops, and the atmosphere made me feel relaxed and special. The staff are incredibly knowledgeable and do excellent alterations. Prices are reasonable and they have a wide array of accessories to complement their gowns.

4
★★★★☆

Francescas is right off the beltway but set back from the road in an easy-to-miss wedding center building. The shop is small but elegant, with a selection of really gorgeous wedding and bridesmaids dresses. I found more dresses I loved at Francescas than I had at several much larger shops, and the atmosphere made me feel relaxed and special. The staff are incredibly knowledgeable and do excellent alterations. Prices are reasonable and they have a wide array of accessories to complement their gowns.

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They were wonderful to work with on ordering my gown and matching a price I had found elsewhere. But when it came time for my alterations, they really messed up my dress. The bustle wasn't ANYTHING like the picture I showed them, the hem was 2 inches too short and the top wasn't altered correctly either. I would recommend them as a shop, but take your alterations elsewhere.

3
★★★☆☆

They were wonderful to work with on ordering my gown and matching a price I had found elsewhere. But when it came time for my alterations, they really messed up my dress. The bustle wasn't ANYTHING like the picture I showed them, the hem was 2 inches too short and the top wasn't altered correctly either. I would recommend them as a shop, but take your alterations elsewhere.

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