Merchant's Tire & Auto Centers

★★☆☆☆
  • 3261 Automobile Blvd

    Silver Spring, MD 20904

    Map & Directions
  • 301-890-3300

About Merchant's Tire & Auto Centers

Categories
  • Tires
  • Brake Repair
  • Oil Changes
  • Auto Body Paint & Repair
Details
  • BF Goodrich
  • Goodyear
  • Michelin
  • Pirelli
  • Uniroyal Tire
  • General Tire
  • Radiator Repair
  • Brake Repair
  • Oil Changes
Hours
M-Sa 7am-7pm, Su 9am-5pm
Special Offer
Best Savings For Oil Changes, Tires and More

Automotive

Automotive
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2.0 4
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I've been to this store twice and will not be back. On the first visit I needed two tires and they talked me into a one-year alignment service, so I got an alignment, too. The steering wheel was still shaking when I left. The second visit was just for an alignment and oil change. They told me I needed about 10 or 15 repairs done including two more tires, battery, front/rear brake pads, front rotors and my back rotors turned. The brake/rotor work alone was quoted at over $700. I got a family friend who is a mechanic to look at my car. He laughed and said that I didn't need rotors on the front or back. They were smooth as butter, no grinding. I didn't need brakes either, although he said I might need back brakes soon. The sound I started hearing after my second visit to Merchants was a metal plate beneath my car. Mysteriously, the clip "felt out" after my visit to Merchants so it made a tin can sound everytime I would drive and the plate dragged the ground. Plus Merchants did not return my wheel lock, so I couldn't get anyone else to do the brakes. This is all too coincidental. I think they purposely took the clip out from beneath my car so I would hear metal and think it was my rotors. Both visits I made took SEVERAL hours. I actually walked home and waited because they told me they didn't have the staff to offer me a courtesy ride. Don't waste your time!!! GO SOMEWHERE ELSE!!!!

1
★☆☆☆☆

I've been to this store twice and will not be back. On the first visit I needed two tires and they talked me into a one-year alignment service, so I got an alignment, too. The steering wheel was still shaking when I left. The second visit was just for an alignment and oil change. They told me I needed about 10 or 15 repairs done including two more tires, battery, front/rear brake pads, front rotors and my back rotors turned. The brake/rotor work alone was quoted at over $700. I got a family friend who is a mechanic to look at my car. He laughed and said that I didn't need rotors on the front or back. They were smooth as butter, no grinding. I didn't need brakes either, although he said I might need back brakes soon. The sound I started hearing after my second visit to Merchants was a metal plate beneath my car. Mysteriously, the clip "felt out" after my visit to Merchants so it made a tin can sound everytime I would drive and the plate dragged the ground. Plus Merchants did not return my wheel lock, so I couldn't get anyone else to do the brakes. This is all too coincidental. I think they purposely took the clip out from beneath my car so I would hear metal and think it was my rotors. Both visits I made took SEVERAL hours. I actually walked home and waited because they told me they didn't have the staff to offer me a courtesy ride. Don't waste your time!!! GO SOMEWHERE ELSE!!!!

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One of my tires had a slow leak and went to Merchants Tire & Auto because it was close. I was told that it wouldn't take longer than an hour. Well almost 3 hours later I finally got out of there. The store was clean and the employees were pleasant but the prices weren't any better than anywhere else and I probably wouldn't have had to wait so long elsewhere.

2
★★☆☆☆

One of my tires had a slow leak and went to Merchants Tire & Auto because it was close. I was told that it wouldn't take longer than an hour. Well almost 3 hours later I finally got out of there. The store was clean and the employees were pleasant but the prices weren't any better than anywhere else and I probably wouldn't have had to wait so long elsewhere.

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I had gone there multiple time for various reasons. I like their service. they do it professionally. They guarentee it for quite some. Especially, i like the 2 year guarentee they give on wheel rotation and alignment. You can go as many times as you want for wheel alignment until two years. But, expensive though.

3
★★★☆☆

I had gone there multiple time for various reasons. I like their service. they do it professionally. They guarentee it for quite some. Especially, i like the 2 year guarentee they give on wheel rotation and alignment. You can go as many times as you want for wheel alignment until two years. But, expensive though.

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I went there for simple oil change and they told me it would only take 1 hour which is still a long time. The car wasn't even on the plat form after 2 hours.

PROS: NONE
CONS: Bad Service

2
★★☆☆☆

I went there for simple oil change and they told me it would only take 1 hour which is still a long time. The car wasn't even on the plat form after 2 hours.

PROS: NONE
CONS: Bad Service

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