Maryland Primary Care Phys

★★★☆☆
  • 277 Peninsula Farm Rd Ste 3A

    Arnold, MD 21012

    Map & Directions
  • 410-647-8600

About Maryland Primary Care Phys

Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

Health & Medical

Health & Medical
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My son and I have been going to this office since we moved to Maryland in 2009, and have never had a bad experience. Dr. Ashbeck and Trudy, the nurse practitioner, are wonderful! They actually listen to your complaints, and respect your own opinions. I've never had a problem getting an appointment, even with same day and urgent care requests. I highly recommend this practice to anyone looking for a good doctor and a professional staff.

5
★★★★★

My son and I have been going to this office since we moved to Maryland in 2009, and have never had a bad experience. Dr. Ashbeck and Trudy, the nurse practitioner, are wonderful! They actually listen to your complaints, and respect your own opinions. I've never had a problem getting an appointment, even with same day and urgent care requests. I highly recommend this practice to anyone looking for a good doctor and a professional staff.

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Support Staff isn't the friendliest. It's hard to get a call back in a timely fashion. Some of the support staff aren't always helpful. I feel if you don't like your job, look for another one. I am a patient who pays for health care and b/c you may not like your job or your over worked doesn't give you the right to be unfriendly. Nurse Practitioner's are very nice. I think I will look for another doctor's office to attend. When they call you back with results, it's the staff who calls you back, instead of the dr calling so he/she can answer any questions that you may have. When I received some test results, she told me she didn't know. Exactly, that is why the doctor should call back. I attend Maryland Primary Care Physicians in Bowie, MD.

2
★★☆☆☆

Support Staff isn't the friendliest. It's hard to get a call back in a timely fashion. Some of the support staff aren't always helpful. I feel if you don't like your job, look for another one. I am a patient who pays for health care and b/c you may not like your job or your over worked doesn't give you the right to be unfriendly. Nurse Practitioner's are very nice. I think I will look for another doctor's office to attend. When they call you back with results, it's the staff who calls you back, instead of the dr calling so he/she can answer any questions that you may have. When I received some test results, she told me she didn't know. Exactly, that is why the doctor should call back. I attend Maryland Primary Care Physicians in Bowie, MD.

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I have been a patient at the Broadneck office for about 20 years. My only complaint is the physicians don't seem to stay for long, with the exception of Dr. Dabbs. But everyone has always been very kind & caring, and made every effort to see me the earliest possible when needed. It is always very clean and well run. Now that my sons are grown, they both use MPCP.

4
★★★★☆

I have been a patient at the Broadneck office for about 20 years. My only complaint is the physicians don't seem to stay for long, with the exception of Dr. Dabbs. But everyone has always been very kind & caring, and made every effort to see me the earliest possible when needed. It is always very clean and well run. Now that my sons are grown, they both use MPCP.

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I have watched Maryland Primary Care grow for quite a few years. Our family attends this office and one of the greatest gifts was getting help for our son. He was sick for a long time as a infant and there was long waits and many times I would bring him in for checkups...really to be reassured. The staff never turned us down. If our preference of doctor was not available, there was always someone there to help even a nurse practitioner was always available that day.I have noticed that the girls greet me with a smile when I come in.The waiting room seems small and the air does not work to well.I thought of a few recommendations for your office:#1 Consider a air purifier if air does not work well. These can be bought at BJ's,Costco. You do not need a big one. A small one will do just fine.#2 All patients love plants. Put some indoor plants in the waiting room. Do not forget the front desk.It really helps patients feel better.#3 Music is so important. Only classical or soft music. The elderly need to hear music. Even if it is tranquil.The volume needs to be low so people can read while waiting.#4 They also sell water falls that you can plug in which is another thought for the waiting room. Not sure if kids would have a free for all. You may want to think about this before you consider.#5 Consider a lamp or two in the waiting room and the front desk.The lighting does not feel right. Use the energy efficient light bulbs. Much cheaper.#6 When you call and listen to the answering machine. The woman's tone does not sound well. You need a different tone. Her voice is too constricted. Nothing personal. Do the same message but a different tone. This is a very important suggestion. Patients need to feel welcomed when they call. For example: you want to make the message sound that you are happy that they called and that they want your services. Your message will be sufficient enough to have a patient wait for you to call back The Tone of the message is so important. It is not what you say,it is the approach. I have used people that have a great tone in there voices. Some have English or French accents that are just beautiful when they speak. It is very professional.#7 The dress code is great for the staff. I see a big change in the staff. Watch the funky nail polish girls who work at the front desk. Older patients do not like this.#8 Most important is sometimes open the windows in the office.Fresh air is so good for you workers. You need air while working.Your offices are small and constricting.Last but not least take care of the staff to prevent burnout.When you work in the medical field it can be so easy to help others but not take care of yourself.I have said enough and hope this helps.Again, thank you as always for helping our family

4
★★★★☆

I have watched Maryland Primary Care grow for quite a few years. Our family attends this office and one of the greatest gifts was getting help for our son. He was sick for a long time as a infant and there was long waits and many times I would bring him in for checkups...really to be reassured. The staff never turned us down. If our preference of doctor was not available, there was always someone there to help even a nurse practitioner was always available that day.I have noticed that the girls greet me with a smile when I come in.The waiting room seems small and the air does not work to well.I thought of a few recommendations for your office:#1 Consider a air purifier if air does not work well. These can be bought at BJ's,Costco. You do not need a big one. A small one will do just fine.#2 All patients love plants. Put some indoor plants in the waiting room. Do not forget the front desk.It really helps patients feel better.#3 Music is so important. Only classical or soft music. The elderly need to hear music. Even if it is tranquil.The volume needs to be low so people can read while waiting.#4 They also sell water falls that you can plug in which is another thought for the waiting room. Not sure if kids would have a free for all. You may want to think about this before you consider.#5 Consider a lamp or two in the waiting room and the front desk.The lighting does not feel right. Use the energy efficient light bulbs. Much cheaper.#6 When you call and listen to the answering machine. The woman's tone does not sound well. You need a different tone. Her voice is too constricted. Nothing personal. Do the same message but a different tone. This is a very important suggestion. Patients need to feel welcomed when they call. For example: you want to make the message sound that you are happy that they called and that they want your services. Your message will be sufficient enough to have a patient wait for you to call back The Tone of the message is so important. It is not what you say,it is the approach. I have used people that have a great tone in there voices. Some have English or French accents that are just beautiful when they speak. It is very professional.#7 The dress code is great for the staff. I see a big change in the staff. Watch the funky nail polish girls who work at the front desk. Older patients do not like this.#8 Most important is sometimes open the windows in the office.Fresh air is so good for you workers. You need air while working.Your offices are small and constricting.Last but not least take care of the staff to prevent burnout.When you work in the medical field it can be so easy to help others but not take care of yourself.I have said enough and hope this helps.Again, thank you as always for helping our family

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Nothing to say that would rate this Maryland Primary Care site located at 277 Peninsula Farm Road, Arnold, 21012 as anything other than poor. With the current concern over spreading infections, overuse of antibiotics, lack of coordinated care, poor communications between health care providers and patients, overworked support staff, denial of care to and the neglect of patients who have state funded health insurance plans, refusal to treat patients with Medicare and other coverages that reimburses at lower than average rates, should I go on? The providers can be divided into two ineffective forces:1) there are the doctors that have been there forever, wouldn't be allowed to grace the halls of any other doctors' offices if they tried to leave and as a result, they stay and stay and stay. That's to the detriment of the patients that they see. They don't answer their nighttime answer service when a patient calls who is on there way to the hospital or in the emergency room, they don't follow up even when they could at a later date. They don't give a damn except to take many days off, make patients wait until they are ready to come in, they're always late. They have young and very inexperienced staff who try to help but are just not trained to deal with patients who have chronic, poorly managed conditions. The only ones to blame are the doctors. Count four of them that only see who they want, won't see another of the doctor's patients even when the patient is in dire need. Yes they may be sitting across the hall from one another but they don't like one another and consequently they act as if they are in the office solo. Not a good way to be taken care of at this date and time.I plan on calling the health department and other regulatory places to report on how filthy the office is. The chairs smell, rather reek.The place has no outside air or light and is hot, smelly and an unhealthy environment in which to be seen.Repeatedly I tried to figure out when the telephones were least busy and therefore it would be the best time to call. No time is the right time. They have no system for answering, they just put you on hold and then they get around to you when they either feel like it or can - it's hard to call. They apparently are not allowed to make any decisions because every time you ask for something that seems to be simple, straightforward and easy to manage, they state that they will have to check with the doctors and that they will get back to you. That's even to make an appointment beyond the simple stuff. Wouldn't a physical be simple - you think? Well, try waiting for almost two months, try being cancelled days before the appointment is to take place, try listening to the explanation that the doctor will be out that day (what they are really saying is the doctor doesn't give a damn about you but only himself). The other part of the staff is some nurses that see patients, can bill for the doctors and probably get paid a pittance compared to the doctors. They seem to move the patients through much more quickly than any of the doctors. I have had plenty of time to watch from the waiting room and while waiting forever in an exam room.Okay I'll stop with this advice. Go anywhere but Maryland Primary Care. I wouldn't trust any of them. I'd find a provider that has a manageable number of patients, likes people, isn't so stuck on themselves that they can't seem to figure anyone out and is "normal." None of these doctors in the officecould be put in that category. The staff does their best but looks down right scared when you start to complain to them about the abuse of time, patience and good will. I'm signing off from there and my next step is to go to the Health Department.

1
★☆☆☆☆

Nothing to say that would rate this Maryland Primary Care site located at 277 Peninsula Farm Road, Arnold, 21012 as anything other than poor. With the current concern over spreading infections, overuse of antibiotics, lack of coordinated care, poor communications between health care providers and patients, overworked support staff, denial of care to and the neglect of patients who have state funded health insurance plans, refusal to treat patients with Medicare and other coverages that reimburses at lower than average rates, should I go on? The providers can be divided into two ineffective forces:1) there are the doctors that have been there forever, wouldn't be allowed to grace the halls of any other doctors' offices if they tried to leave and as a result, they stay and stay and stay. That's to the detriment of the patients that they see. They don't answer their nighttime answer service when a patient calls who is on there way to the hospital or in the emergency room, they don't follow up even when they could at a later date. They don't give a damn except to take many days off, make patients wait until they are ready to come in, they're always late. They have young and very inexperienced staff who try to help but are just not trained to deal with patients who have chronic, poorly managed conditions. The only ones to blame are the doctors. Count four of them that only see who they want, won't see another of the doctor's patients even when the patient is in dire need. Yes they may be sitting across the hall from one another but they don't like one another and consequently they act as if they are in the office solo. Not a good way to be taken care of at this date and time.I plan on calling the health department and other regulatory places to report on how filthy the office is. The chairs smell, rather reek.The place has no outside air or light and is hot, smelly and an unhealthy environment in which to be seen.Repeatedly I tried to figure out when the telephones were least busy and therefore it would be the best time to call. No time is the right time. They have no system for answering, they just put you on hold and then they get around to you when they either feel like it or can - it's hard to call. They apparently are not allowed to make any decisions because every time you ask for something that seems to be simple, straightforward and easy to manage, they state that they will have to check with the doctors and that they will get back to you. That's even to make an appointment beyond the simple stuff. Wouldn't a physical be simple - you think? Well, try waiting for almost two months, try being cancelled days before the appointment is to take place, try listening to the explanation that the doctor will be out that day (what they are really saying is the doctor doesn't give a damn about you but only himself). The other part of the staff is some nurses that see patients, can bill for the doctors and probably get paid a pittance compared to the doctors. They seem to move the patients through much more quickly than any of the doctors. I have had plenty of time to watch from the waiting room and while waiting forever in an exam room.Okay I'll stop with this advice. Go anywhere but Maryland Primary Care. I wouldn't trust any of them. I'd find a provider that has a manageable number of patients, likes people, isn't so stuck on themselves that they can't seem to figure anyone out and is "normal." None of these doctors in the officecould be put in that category. The staff does their best but looks down right scared when you start to complain to them about the abuse of time, patience and good will. I'm signing off from there and my next step is to go to the Health Department.

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I was a patient at MD Primary Care for about 10 years. During that time, I was always treated well, and felt very comfortable being seen there. My only complaint is that they are very popular, and very, very, very busy. It's difficult to get through on the phone, and difficult to get an appointment. Other than that, highly recommend.

4
★★★★☆

I was a patient at MD Primary Care for about 10 years. During that time, I was always treated well, and felt very comfortable being seen there. My only complaint is that they are very popular, and very, very, very busy. It's difficult to get through on the phone, and difficult to get an appointment. Other than that, highly recommend.

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