PETSMART

★★☆☆☆
Find all of your pet supplies at your neighborhood PetSmart store.
  • 6501 Baltimore National Pike C

    Catonsville, MD 21228

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Pets & Animals

Pets & Animals
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PetSmart

9041 Snowden Square Drive Columbia, MD

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City Pet Center

504 S Haven St Baltimore, MD

2.0 2
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grooming service was commendable. most of the employees working were young, and chewed gum while talking to me. could use a few lessons on customer service.

3
★★★☆☆

grooming service was commendable. most of the employees working were young, and chewed gum while talking to me. could use a few lessons on customer service.

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I had my dog groomed at petsmart and they did a very good job with the grooming. But I feel the customer service was a one star rating. I brought my dog in at 7 a.m. and was the first customer and had expected my dog to be finished at 11 a.m. like the lady had told me. But it was 11:45 a.m. when they finished. But that's not the entire story. If it had not been for me calling I am not sure when my dog when had been done.About 10:45 I decided to go to petsmart and do some early shopping because I thought my dog would be done at 11:00 a.m. When I went into the store I looked into the grooming area and saw the groomer siting and caring on a conversation with other personnel. And I did not see my dog in the area so I called to see if my dog was done. I was told by the employee that my dog was matted and had to be shaved closer. I said okay.This is the question??? Why did they have to wait for me to call to complete the job. I don't understand why that call could have been done earlier by them. Also no one said thanks for coming to petsmat. Not very happy!! The next time I return I hope things will change.

1
★☆☆☆☆

I had my dog groomed at petsmart and they did a very good job with the grooming. But I feel the customer service was a one star rating. I brought my dog in at 7 a.m. and was the first customer and had expected my dog to be finished at 11 a.m. like the lady had told me. But it was 11:45 a.m. when they finished. But that's not the entire story. If it had not been for me calling I am not sure when my dog when had been done.About 10:45 I decided to go to petsmart and do some early shopping because I thought my dog would be done at 11:00 a.m. When I went into the store I looked into the grooming area and saw the groomer siting and caring on a conversation with other personnel. And I did not see my dog in the area so I called to see if my dog was done. I was told by the employee that my dog was matted and had to be shaved closer. I said okay.This is the question??? Why did they have to wait for me to call to complete the job. I don't understand why that call could have been done earlier by them. Also no one said thanks for coming to petsmat. Not very happy!! The next time I return I hope things will change.

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