I have purchased jewelry at Kay before and never had a problem, but tonight I had a terrible experience. Before even entering the store, I was harrassed by an associate who asked me to apply for a Kay credit card and wouldn't stop even aftyer I told her repeatedly that I wouldn't be applying for one and to stop asking me. She kept saying things like "Won't you do a favor for a little old lady? I just need to meet my quota for the night!" and "Come on, we won't even send the card to you, you won't even know you have it!" I was disgusted and left the store without buying the piece of jewelery that I had intended to get. I was so disgusted that I will no longer be shopping at this store.
PROS: They do have some good deals on jewelery, but it's all man-made anyway.
CONS: Poor customer service, WAY too pushy even for a jewelery store.