Stars & Cracks Auto Glass

★☆☆☆☆

About Stars & Cracks Auto Glass

1.0 3
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Good Year recommended this place. (way to taint your name)

What a nightmare. I don't know if someone at Good Year holds special interest in Stars and Cracks, but that's the only reason I could think of as to why they would recommend such a place.

I waited on my car. Paid for the service. When I drove away, I could feel air coming through the glass. I called them to have it fixed. They asked me to return that night. I couldn't so we made arrangements for them to come to me that same night.

I waited. I called. They said they were stuck in traffic. Never showed up.

The next day they came out again, and "fixed" the problem. Or so they thought.

Third time - I drove back out and waited for my car to be serviced. I left the shop. Still not right. I was told it was a defective glass. Made arrangements for them to come out again.

They still did not get it right on the FOURTH time. This has been a very frustrating experience and I advise anyone that needs their winshield repaired to steer clear of this place.

0
★☆☆☆☆

Good Year recommended this place. (way to taint your name)

What a nightmare. I don't know if someone at Good Year holds special interest in Stars and Cracks, but that's the only reason I could think of as to why they would recommend such a place.

I waited on my car. Paid for the service. When I drove away, I could feel air coming through the glass. I called them to have it fixed. They asked me to return that night. I couldn't so we made arrangements for them to come to me that same night.

I waited. I called. They said they were stuck in traffic. Never showed up.

The next day they came out again, and "fixed" the problem. Or so they thought.

Third time - I drove back out and waited for my car to be serviced. I left the shop. Still not right. I was told it was a defective glass. Made arrangements for them to come out again.

They still did not get it right on the FOURTH time. This has been a very frustrating experience and I advise anyone that needs their winshield repaired to steer clear of this place.

Cons: unprofessional, poor quality, unreliable

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It was a nightmare during the day time! I drop'd my car off for one side window to be replaced on a tuseday at 8am. and was told it would be done that same day by 2pm. I went to pick it up and to my surprize my car was not even there at their shop. The owners daughter took my car to go pick something up. I was so angry, when she pull'd up about 10 minutes after me finding this out she had nothing to say to me and what she went to pick up in my car was illeagle, my car was reeking of an illeagle substanct along with the girl. I then had to involve the police. Which I was told this was not the first time they were call due to problems with this family own'd "chop shop". As for my window I had to take it down the street to Cliff's auto shop to have re-done due to the shotty work preformed by "STARS & CRACKS"

This place is a "Haven" for this kind of behavior!

0
★☆☆☆☆

It was a nightmare during the day time! I drop'd my car off for one side window to be replaced on a tuseday at 8am. and was told it would be done that same day by 2pm. I went to pick it up and to my surprize my car was not even there at their shop. The owners daughter took my car to go pick something up. I was so angry, when she pull'd up about 10 minutes after me finding this out she had nothing to say to me and what she went to pick up in my car was illeagle, my car was reeking of an illeagle substanct along with the girl. I then had to involve the police. Which I was told this was not the first time they were call due to problems with this family own'd "chop shop". As for my window I had to take it down the street to Cliff's auto shop to have re-done due to the shotty work preformed by "STARS & CRACKS"

This place is a "Haven" for this kind of behavior!

Pros: There is another shop one minute away that is more professional!

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I have been the owner of the same Collision Center in Baltimore for the past 27 years. In response to some door to door marketing they did, I recently used Stars and Cracks to perform a back glass install on one of my customers' late model cars, and they severely botched the job. What's worse, the "technician" who performed the work was part of the ownership circle, and they refused to return to resolve the problem. When the work was complete, the "technician" left a wide piece of tape around the perimeter of the glass, which was not to be removed until the following day (after my check had been deposited). Once removed, the poor workmanship was evident, where the new perimeter moulding had been improperly installed and was coming off. After several phone calls, and a 2 day hide-and-seek runaround game, the helper at their location who took my final call stated that "I agree this company is being run poorly, but I can't do anything about it, and that shouldn't be a reflection on me". He also said that "this here is a small company and we can't affords to come out and do work for free like the big companies". After the refusal, I was forced to hire and pay another glass company (ABC Glass) to correct the work, who did so quickly, properly, and for half the price. They laughed in disgust when they saw the job, and confirmed that the installation was faulty and improper. There have been no details of substantive nature which have been omitted here for the sake of brevity; or any, which mitigate their position. Long story short: AVOID THIS COMPANY!

0
★☆☆☆☆

I have been the owner of the same Collision Center in Baltimore for the past 27 years. In response to some door to door marketing they did, I recently used Stars and Cracks to perform a back glass install on one of my customers' late model cars, and they severely botched the job. What's worse, the "technician" who performed the work was part of the ownership circle, and they refused to return to resolve the problem. When the work was complete, the "technician" left a wide piece of tape around the perimeter of the glass, which was not to be removed until the following day (after my check had been deposited). Once removed, the poor workmanship was evident, where the new perimeter moulding had been improperly installed and was coming off. After several phone calls, and a 2 day hide-and-seek runaround game, the helper at their location who took my final call stated that "I agree this company is being run poorly, but I can't do anything about it, and that shouldn't be a reflection on me". He also said that "this here is a small company and we can't affords to come out and do work for free like the big companies". After the refusal, I was forced to hire and pay another glass company (ABC Glass) to correct the work, who did so quickly, properly, and for half the price. They laughed in disgust when they saw the job, and confirmed that the installation was faulty and improper. There have been no details of substantive nature which have been omitted here for the sake of brevity; or any, which mitigate their position. Long story short: AVOID THIS COMPANY!

Pros: There are others who do this type of work.

 

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