Pet Plus ER

★★★☆☆
  • 1209 Cromwell Bridge Rd

    Towson, MD 21286

    Map & Directions
  • 410-252-0169

Pets & Animals

Pets & Animals
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3.0 32
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I wouldn't recommend. My 18-year old cat was there on a Saturday with a suspected UTI. In just a few hours I had incurred about $800 in bills. I was advised to let them keep cat overnight for additional $1,000 and tests. Then on Monday, they would do a cardio work up for $600+. I had to keep mentioning this cat rebounds after antibiotics and fluids. I was given options, none of which were to put cat down or take her home. I took her home with fluids. Also, they gave her antibiotics as a pill. I tried to get a shot as giving a cat pills is hard but they didn't recommend it. In the end, I was not able to get her to keep pills down and my own vet eventually gave her a shot. I feel the emphasis was on padding bills and not being realistic about treating an 18-year-old cat that I know better than they do.

1
★☆☆☆☆

I wouldn't recommend. My 18-year old cat was there on a Saturday with a suspected UTI. In just a few hours I had incurred about $800 in bills. I was advised to let them keep cat overnight for additional $1,000 and tests. Then on Monday, they would do a cardio work up for $600+. I had to keep mentioning this cat rebounds after antibiotics and fluids. I was given options, none of which were to put cat down or take her home. I took her home with fluids. Also, they gave her antibiotics as a pill. I tried to get a shot as giving a cat pills is hard but they didn't recommend it. In the end, I was not able to get her to keep pills down and my own vet eventually gave her a shot. I feel the emphasis was on padding bills and not being realistic about treating an 18-year-old cat that I know better than they do.

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Everyone who has written a review is complaining about money. This business is an ER. They are going to be much more expensive than your regular vet.

I had an outstanding experience at the PetEr. I brought my golden in and he was diagnosed with IMHA. This is a fatal condition if left untreated. I was completely sadden to see Riley so sick. They doctors explained in much detail what was going on with his health. The nurses that worked overnights when I visited were so kind and understanding. I don't know what I would have done if it wasn't for the great doctors on staff though that week my boy was there. My bill was about 5,000$ having an animal is like a child. If you can't support them, don't have one! I'm baffled that most of these reviews are saying "I then went to Falls road and magically my animal was fixed" I feel as if they are fake... With that aside. I was thoroughly impressed with the standard of care my pet received!

5
★★★★★

Everyone who has written a review is complaining about money. This business is an ER. They are going to be much more expensive than your regular vet.

I had an outstanding experience at the PetEr. I brought my golden in and he was diagnosed with IMHA. This is a fatal condition if left untreated. I was completely sadden to see Riley so sick. They doctors explained in much detail what was going on with his health. The nurses that worked overnights when I visited were so kind and understanding. I don't know what I would have done if it wasn't for the great doctors on staff though that week my boy was there. My bill was about 5,000$ having an animal is like a child. If you can't support them, don't have one! I'm baffled that most of these reviews are saying "I then went to Falls road and magically my animal was fixed" I feel as if they are fake... With that aside. I was thoroughly impressed with the standard of care my pet received!

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I have had two experiences with them over the past four years, rejected their care in a third; both cost between three and four thousand dollars each and in both instances the pet did not survive the experience. They were kind and attentive to my pets, but they didn't know what they were doing. I know that Chesapeake Vet is in the same space, I paid for consults with them on both occasions, both times it didn't matter.

The first involved my 12 year old yellow lab who had neuropathy that caused her esophagus to collaspe. My vet should have put her down when I carried her into her office in the am. Desperate to not let go of a longtime companion, my vet did a tracheotomy to her and sent me to pet er. My dog spent two days struggling there at great expense before I let her go. In this case I feel the tests they did were useless, they did offer a complicated 12k operation to her (chesapeake) that she probably wouldn't survive, this was after 2 consults. I feel in hindsight they should've told me it was hopeless from the start, but frankly they smelled money.

Episode two was worse. The yellow lab that replaced the one above was positive for Lymes, my vet wouldn't treat her for it, because she said the treatment doesn't really help until the dog is symptomatic. My dog got a very severe GI issue vomiting diarrhea couldn't eat and was wasting away fast. Again my vet sent me to pet er. After my last experience I was wary but again I had a 20 month old dog and was desperate. The dog needed to be on IV fluids of she was going to die from dehydration. I told the techs at pet er about my previous experience, I wanted them to know I was giving them a second chance, and it didn't help. Around three am I got a call from a vet I could hardly understand that said "your dog is sick" I responded with something along the lines that I knew that, jumped into my car and went over to see what was going on. I didn't recognize my dog, her face had swelled due to edema to the point her face was totally round. The vet had forced IV fluid which was correct but then ignored my young dog until her head had lost all features due to her kidneys rejecting the ivs her kidneys failed that night and never worked again. She (pet er vet)obviously was not checking on my lab on even a routine or every two hour basis. The tests and consult at chesapeake continued through the week, they never figured out what was really wrong with her and never discussed anything until they suggested five days later I put her down. After two days at pet er, I insisted my dog come home with me and I bring her back for the consults during the day. Chesapeake said that was against policy, but at that point they weren't going to argue with the point about how poor the overnight care at pet er was, frankly your dog is better off at your home in a crate with you sleeping in the room where your dog is.

I finally got to the bottom of what happened to my 20 month old dog when it happened again to my 18 month old yellow lab at the same time of year under similar circumstances. This time I took the dog the the Pets ER at the beach (OC MD) and they after $300.00 and five phone calls with me back and forth figured out the mystery. I had wild grapes on a neighbors fence that the young dogs couldn't eat at all that my adult lab could tolerate. It was nice to see what a real diagnosis was like. When I came back to BAlto, to care for sick dog at home my vet tried to send my dog to pet er again, I said no give her ivs during the day and I will care for her at night. It was a difficult recovery for her but now she is fine. It took five years to write these because they are frankly painful memories, but people need to know that they can do just as well with chronic care at home, even though they can't give iv at home. Pet er does such a poor job with iv monitoring that your dog is better off without it. Also be prepared to pay in the thousands for their care, and other pet trauma centers don't charge near as much and do a far better job.

1
★☆☆☆☆

I have had two experiences with them over the past four years, rejected their care in a third; both cost between three and four thousand dollars each and in both instances the pet did not survive the experience. They were kind and attentive to my pets, but they didn't know what they were doing. I know that Chesapeake Vet is in the same space, I paid for consults with them on both occasions, both times it didn't matter.

The first involved my 12 year old yellow lab who had neuropathy that caused her esophagus to collaspe. My vet should have put her down when I carried her into her office in the am. Desperate to not let go of a longtime companion, my vet did a tracheotomy to her and sent me to pet er. My dog spent two days struggling there at great expense before I let her go. In this case I feel the tests they did were useless, they did offer a complicated 12k operation to her (chesapeake) that she probably wouldn't survive, this was after 2 consults. I feel in hindsight they should've told me it was hopeless from the start, but frankly they smelled money.

Episode two was worse. The yellow lab that replaced the one above was positive for Lymes, my vet wouldn't treat her for it, because she said the treatment doesn't really help until the dog is symptomatic. My dog got a very severe GI issue vomiting diarrhea couldn't eat and was wasting away fast. Again my vet sent me to pet er. After my last experience I was wary but again I had a 20 month old dog and was desperate. The dog needed to be on IV fluids of she was going to die from dehydration. I told the techs at pet er about my previous experience, I wanted them to know I was giving them a second chance, and it didn't help. Around three am I got a call from a vet I could hardly understand that said "your dog is sick" I responded with something along the lines that I knew that, jumped into my car and went over to see what was going on. I didn't recognize my dog, her face had swelled due to edema to the point her face was totally round. The vet had forced IV fluid which was correct but then ignored my young dog until her head had lost all features due to her kidneys rejecting the ivs her kidneys failed that night and never worked again. She (pet er vet)obviously was not checking on my lab on even a routine or every two hour basis. The tests and consult at chesapeake continued through the week, they never figured out what was really wrong with her and never discussed anything until they suggested five days later I put her down. After two days at pet er, I insisted my dog come home with me and I bring her back for the consults during the day. Chesapeake said that was against policy, but at that point they weren't going to argue with the point about how poor the overnight care at pet er was, frankly your dog is better off at your home in a crate with you sleeping in the room where your dog is.

I finally got to the bottom of what happened to my 20 month old dog when it happened again to my 18 month old yellow lab at the same time of year under similar circumstances. This time I took the dog the the Pets ER at the beach (OC MD) and they after $300.00 and five phone calls with me back and forth figured out the mystery. I had wild grapes on a neighbors fence that the young dogs couldn't eat at all that my adult lab could tolerate. It was nice to see what a real diagnosis was like. When I came back to BAlto, to care for sick dog at home my vet tried to send my dog to pet er again, I said no give her ivs during the day and I will care for her at night. It was a difficult recovery for her but now she is fine. It took five years to write these because they are frankly painful memories, but people need to know that they can do just as well with chronic care at home, even though they can't give iv at home. Pet er does such a poor job with iv monitoring that your dog is better off without it. Also be prepared to pay in the thousands for their care, and other pet trauma centers don't charge near as much and do a far better job.

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2 out of 2 people found this review helpful.

.

Last Saturday I came home from work and found my 14 year old cat, Lizzy, breathing hard and panting...I rushed her to this Pet ER and from the moment I walked in and burst into tears- to the end when I was crying and taking my empty carrier out the door- these folks were super attentive, professional and genuinely caring. The young man at the front, Brent? was super sweet. The Vet tech that came rushing to get Lizzy- again super sweet. The Vet herself, and sorry can't recall names, very professional and caring. I could not be there for the euthanization because I faint- so thankful for the people that put my baby girl down so she would no longer suffer. I know that part of the job must be so difficult for them to do- so the biggest THANKS for making my sweet girl be peacefully at rest. If you all were not there, she would have suffered miserably until my Vet. opened on Monday- way too long. For an emergency euthanasia on a Saturday night-it was $177.00- very reasonable. I know it is expensive to run an emergency hospital- I think most folks have NO CLUE how expensive it really is- that's REALITY. Thank goodness we have this available to us and don't have to make our injured animals suffer, like we had to do only a few short years ago when there were NO emergency clinics for our beloved pets close by- you had to drive with a terrified screaming animal all the way out to Falls road. Thanks again for taking care of my sweet Lizzy- even though the outcome was not favorable and very painful for me, I know she was in good hands till the end. -Debbie

5
★★★★★

Last Saturday I came home from work and found my 14 year old cat, Lizzy, breathing hard and panting...I rushed her to this Pet ER and from the moment I walked in and burst into tears- to the end when I was crying and taking my empty carrier out the door- these folks were super attentive, professional and genuinely caring. The young man at the front, Brent? was super sweet. The Vet tech that came rushing to get Lizzy- again super sweet. The Vet herself, and sorry can't recall names, very professional and caring. I could not be there for the euthanization because I faint- so thankful for the people that put my baby girl down so she would no longer suffer. I know that part of the job must be so difficult for them to do- so the biggest THANKS for making my sweet girl be peacefully at rest. If you all were not there, she would have suffered miserably until my Vet. opened on Monday- way too long. For an emergency euthanasia on a Saturday night-it was $177.00- very reasonable. I know it is expensive to run an emergency hospital- I think most folks have NO CLUE how expensive it really is- that's REALITY. Thank goodness we have this available to us and don't have to make our injured animals suffer, like we had to do only a few short years ago when there were NO emergency clinics for our beloved pets close by- you had to drive with a terrified screaming animal all the way out to Falls road. Thanks again for taking care of my sweet Lizzy- even though the outcome was not favorable and very painful for me, I know she was in good hands till the end. -Debbie

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Our 1-yr old husky recently went on a rampage that involved consuming and unknown amount of tylenol and a ton of chocolate. We took him here, he was instantly seen and treatment was started. The staff is awesome, the front office staff and techs are always friendly and available for questions. Drs. Johnson and Alcan were especially great, we felt very assured with our dog in their care. It is pricey, but it is an ER afterall. You're also paying for round the clock close supervision and monitoring, which in our opinion is worth it. We were told that his treatment would be between $3,000-4,000 and required a $2300 deposit to begin treatment. Our bill ended up being less that the estimate so we were pleased. We would definately recommend this ER and will use it again if another emergency arises.

5
★★★★★

Our 1-yr old husky recently went on a rampage that involved consuming and unknown amount of tylenol and a ton of chocolate. We took him here, he was instantly seen and treatment was started. The staff is awesome, the front office staff and techs are always friendly and available for questions. Drs. Johnson and Alcan were especially great, we felt very assured with our dog in their care. It is pricey, but it is an ER afterall. You're also paying for round the clock close supervision and monitoring, which in our opinion is worth it. We were told that his treatment would be between $3,000-4,000 and required a $2300 deposit to begin treatment. Our bill ended up being less that the estimate so we were pleased. We would definately recommend this ER and will use it again if another emergency arises.

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First of all, to all those who say this place is expensive, it is an emergency room afterall. I also took my cat to my own vet as an unscheduled emergency, and they charged me MORE for the emergency visit than Pet ER ($125 vs $75). The three times I have used them they have been very kind, urgent, and informative. They actually put down our neighborhood stray cat FOR FREE. I would definitely recommend them and go back to them. I took my cat in there at 4:30 in the morning because he was having seizures and they took excellent care of him.

5
★★★★★

First of all, to all those who say this place is expensive, it is an emergency room afterall. I also took my cat to my own vet as an unscheduled emergency, and they charged me MORE for the emergency visit than Pet ER ($125 vs $75). The three times I have used them they have been very kind, urgent, and informative. They actually put down our neighborhood stray cat FOR FREE. I would definitely recommend them and go back to them. I took my cat in there at 4:30 in the morning because he was having seizures and they took excellent care of him.

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over priced, and the people arent caring. i understand they are a business and need to make money, but they take it to a whole new level. 75 $ just to be seen, and god knows what theyre going to charge you for after that! if you cant pay, theyre going to tell you that if you dont, they are going to a collection agency. so i said, "what are you going to do ? keep my dog and never give him back?" the women was like, "well let me go talk to the doctor". she came back, and took 3 medications and another charge off of my bill...that my dog didnt even need, i later found out i could have paid 4 dollars for the same medication at target!! theyre just a joke, it was my onlly option unless i wanted to travel for an hour, but i will do everything i can to make sure i never have to deal with these people again.

1
★☆☆☆☆

over priced, and the people arent caring. i understand they are a business and need to make money, but they take it to a whole new level. 75 $ just to be seen, and god knows what theyre going to charge you for after that! if you cant pay, theyre going to tell you that if you dont, they are going to a collection agency. so i said, "what are you going to do ? keep my dog and never give him back?" the women was like, "well let me go talk to the doctor". she came back, and took 3 medications and another charge off of my bill...that my dog didnt even need, i later found out i could have paid 4 dollars for the same medication at target!! theyre just a joke, it was my onlly option unless i wanted to travel for an hour, but i will do everything i can to make sure i never have to deal with these people again.

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2 out of 2 people found this review helpful.

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These are the most heartless and insensitive people I have ever encountered! Unless of course your loaded....
We bought our 6 year old Rotty in on Saturday evening suspecting she had bloat, which if you know anything about the disease is a dire emergency. $940 later they told us she did in fact have it and the surgery would be an additional $3000. Well, since it was Saturday night, it was needless to say a tad difficult to come up with that kind of cash. However, Monday morning it wouldn't have been a problem. They said she had only 6 to 8 hours to live and REFUSED to do the surgery unless we paid upfront. We offered to even let them keep the dog until we paid the bill because again, Monday morning we could have done so. So we had to pay them to euthanize our baby to keep her from dying a slow painful death.
My qustion is, why in the hell would these doctors spend all the time and money on schooling when they could care less about the animals> It's all about the $$$$$$$$ and now our dog is dead! BASTARDS!

1
★☆☆☆☆

These are the most heartless and insensitive people I have ever encountered! Unless of course your loaded....
We bought our 6 year old Rotty in on Saturday evening suspecting she had bloat, which if you know anything about the disease is a dire emergency. $940 later they told us she did in fact have it and the surgery would be an additional $3000. Well, since it was Saturday night, it was needless to say a tad difficult to come up with that kind of cash. However, Monday morning it wouldn't have been a problem. They said she had only 6 to 8 hours to live and REFUSED to do the surgery unless we paid upfront. We offered to even let them keep the dog until we paid the bill because again, Monday morning we could have done so. So we had to pay them to euthanize our baby to keep her from dying a slow painful death.
My qustion is, why in the hell would these doctors spend all the time and money on schooling when they could care less about the animals> It's all about the $$$$$$$$ and now our dog is dead! BASTARDS!

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2 out of 2 people found this review helpful.

.

Awful. These people are horrible. My dog was bleeding from a wound to its ear. They made it wait for 7 hours before getting to it. When they finally did, he escapes out the back. THEY DID NOT CALL ME AND TELL ME ABOUT IT! I called them to ask if the procedure had been done. When I arrived they told me he had been gone an hour! The head vet was an arrogant jerk. I found my dog an hour later bleeding from the era and a poorly run I.V. tube in his leg. he was overheating, almost suffering heat stroke. We managed to cool him down, and get him sedated. he was in dire need of fluids and the operation to close his wound. They did the necessary work - which I reluctantly agreed they should. DO NOT bring your pet to this place. It is a nightmare run by morons. It took all of my will power to not pursue a lawsuit.

1
★☆☆☆☆

Awful. These people are horrible. My dog was bleeding from a wound to its ear. They made it wait for 7 hours before getting to it. When they finally did, he escapes out the back. THEY DID NOT CALL ME AND TELL ME ABOUT IT! I called them to ask if the procedure had been done. When I arrived they told me he had been gone an hour! The head vet was an arrogant jerk. I found my dog an hour later bleeding from the era and a poorly run I.V. tube in his leg. he was overheating, almost suffering heat stroke. We managed to cool him down, and get him sedated. he was in dire need of fluids and the operation to close his wound. They did the necessary work - which I reluctantly agreed they should. DO NOT bring your pet to this place. It is a nightmare run by morons. It took all of my will power to not pursue a lawsuit.

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2 out of 2 people found this review helpful.

.

First, I have never supplied a negative online review, but I am so unhappy with the service and the response at PET ER that I feel the need to share this.

Please read all of the reviews and carefully assess the negative ones. I wish I would have done so before taking our dog there.

We brought him in with an injured leg on a Sunday hoping for correct diagnosis and treatment. We hoped for too much.

After 4 hours and $330, they had xrayed him and said he had a broken toe. We were offered the choice to spend $400 more and put on a splint or spend $1000s and schedule surgery for later that day. We declined both options since we had limited funds available to pay the extra fees and preferred to take him to our normal vet the next day who could work with us on a fixed income.

Thank goodness that we did... our vet showed us the xrays from Pet ER which clearly showed that it was his front LEG not a toe that was broken. Even a 5 year old could have clearly seen the fracture along his leg! The vet charged us $175 to PROPERLY diagnose and treat him. After that we received a call from Pet ER telling us that they just noticed the leg fracture and that they had incorrectly diagnosed his fractured toe. How that is possible Im not even sure...

I called Pet ER to talk about this misdiagnosis and see if we could at the very least be refunded for the examination fee since they clearly had not correctly rendered that service. While the staff were polite, they held the attitude that they they made their best guess at first treatment, and then they pay to have other professionals review all of their diagnoses to ensure they are correct. That outside review catches their mistakes so in their opinion we underwent no harm since they EVENTUALLY got the diagnosis right. My concern was NOT resolved in the least that they have to pay other people to check their work. They should have staff in house that can CORRECTLY read an xray, especially one that even I, a non medical professional could read. I shudder to think what would have happened had we agreed to do the surgery they suggested!

PET ER made no offers to even partially refund any of the fees we paid and had no other financial compensations to offer. It was pretty much a WASTE of money to go see them which is difficult to handle on a fixed income. We should have waited 12 hours to take the dog to our normal vet, to save hundreds and get a correct diagnosis.

I will NEVER return and making a strong point to ensure other people understand their philosophy of "sometimes" getting it right when diagnosing animals.

1
★☆☆☆☆

First, I have never supplied a negative online review, but I am so unhappy with the service and the response at PET ER that I feel the need to share this.

Please read all of the reviews and carefully assess the negative ones. I wish I would have done so before taking our dog there.

We brought him in with an injured leg on a Sunday hoping for correct diagnosis and treatment. We hoped for too much.

After 4 hours and $330, they had xrayed him and said he had a broken toe. We were offered the choice to spend $400 more and put on a splint or spend $1000s and schedule surgery for later that day. We declined both options since we had limited funds available to pay the extra fees and preferred to take him to our normal vet the next day who could work with us on a fixed income.

Thank goodness that we did... our vet showed us the xrays from Pet ER which clearly showed that it was his front LEG not a toe that was broken. Even a 5 year old could have clearly seen the fracture along his leg! The vet charged us $175 to PROPERLY diagnose and treat him. After that we received a call from Pet ER telling us that they just noticed the leg fracture and that they had incorrectly diagnosed his fractured toe. How that is possible Im not even sure...

I called Pet ER to talk about this misdiagnosis and see if we could at the very least be refunded for the examination fee since they clearly had not correctly rendered that service. While the staff were polite, they held the attitude that they they made their best guess at first treatment, and then they pay to have other professionals review all of their diagnoses to ensure they are correct. That outside review catches their mistakes so in their opinion we underwent no harm since they EVENTUALLY got the diagnosis right. My concern was NOT resolved in the least that they have to pay other people to check their work. They should have staff in house that can CORRECTLY read an xray, especially one that even I, a non medical professional could read. I shudder to think what would have happened had we agreed to do the surgery they suggested!

PET ER made no offers to even partially refund any of the fees we paid and had no other financial compensations to offer. It was pretty much a WASTE of money to go see them which is difficult to handle on a fixed income. We should have waited 12 hours to take the dog to our normal vet, to save hundreds and get a correct diagnosis.

I will NEVER return and making a strong point to ensure other people understand their philosophy of "sometimes" getting it right when diagnosing animals.

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2 out of 2 people found this review helpful.

.

Having one bad and expensive experience at this pet er you would think we would have never gone back but unfortunately we were told to go there by our regular vet and had no choice. We brought our very sick dog there and three days and $4000 later, she was no better. The first vet that examined her missed a large abcess on her head but that first day still cost almost $2000. By the third day we had enough and moved her to the the pet er in Catonsville off Frederick Rd. which is where we should have gone in the first place. We've always gotten wonderful care there. So, avoid this place at all costs, and I mean costs. There is no question in my mind that they performed unneeded tests. We would spend anything on our animals but we don't like to be taken advantage of when we are in a situation and in my opinion, that is what this place is all about.

1
★☆☆☆☆

Having one bad and expensive experience at this pet er you would think we would have never gone back but unfortunately we were told to go there by our regular vet and had no choice. We brought our very sick dog there and three days and $4000 later, she was no better. The first vet that examined her missed a large abcess on her head but that first day still cost almost $2000. By the third day we had enough and moved her to the the pet er in Catonsville off Frederick Rd. which is where we should have gone in the first place. We've always gotten wonderful care there. So, avoid this place at all costs, and I mean costs. There is no question in my mind that they performed unneeded tests. We would spend anything on our animals but we don't like to be taken advantage of when we are in a situation and in my opinion, that is what this place is all about.

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2 out of 2 people found this review helpful.

.

I HAVE JUST HEARD A HORROR STORY FROM MY CO-WORKER, LISA DREYER, ABOUT THE HORRIBLE TREATMENT SHE received when bringing in her very sick dog to your facility at 9pm last night. The dog was burning up with fever and was having seizures.INSTEAD OF RUSHING THE DOG IN AND BEGINNING TO TREAT HIM, THEY BEGAN TELLING HER IT WAS $75 DUE BEFORE THEY WOULD SEE THE DOG.
IN THE MEANTIME HE WAS SEIZING....YOU THEN TOLD HER YOU WOULD ONLY TREAT HIM FOR THE AMOUNT OF MONEY SHE HAD IN HER POCKET.
YOU TOOK HER MONEY AND WOULD NOT EVEN MEDICATE A SICK AND POSSIBLY DYING DOG.
I DO NOT UNDERSTAND? DO YOU PEOPLE EVEN CARE ABOUT ANIMALS?
I SHOULD REPORT YOU TO THE SPCA...
IT'S ALL ABOUT THE MONEY.
I WILL TELL EVERYONE I KNOW HOW BADLY SHE AND HER POOR DOG WERE TREATED.
AND IF HE DIES...ITS ON YOU!

1
★☆☆☆☆

I HAVE JUST HEARD A HORROR STORY FROM MY CO-WORKER, LISA DREYER, ABOUT THE HORRIBLE TREATMENT SHE received when bringing in her very sick dog to your facility at 9pm last night. The dog was burning up with fever and was having seizures.INSTEAD OF RUSHING THE DOG IN AND BEGINNING TO TREAT HIM, THEY BEGAN TELLING HER IT WAS $75 DUE BEFORE THEY WOULD SEE THE DOG.
IN THE MEANTIME HE WAS SEIZING....YOU THEN TOLD HER YOU WOULD ONLY TREAT HIM FOR THE AMOUNT OF MONEY SHE HAD IN HER POCKET.
YOU TOOK HER MONEY AND WOULD NOT EVEN MEDICATE A SICK AND POSSIBLY DYING DOG.
I DO NOT UNDERSTAND? DO YOU PEOPLE EVEN CARE ABOUT ANIMALS?
I SHOULD REPORT YOU TO THE SPCA...
IT'S ALL ABOUT THE MONEY.
I WILL TELL EVERYONE I KNOW HOW BADLY SHE AND HER POOR DOG WERE TREATED.
AND IF HE DIES...ITS ON YOU!

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2 out of 2 people found this review helpful.

.

What more can I say? My experience was what I would want and ER visit to be. I've never been to an ER where the staff was more on top of things. I'd use them again in a heartbeat but hope I don't have to.

5
★★★★★

What more can I say? My experience was what I would want and ER visit to be. I've never been to an ER where the staff was more on top of things. I'd use them again in a heartbeat but hope I don't have to.

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Ok as far as I can see there is only one valid bad review of this place. I cant believe I have to say this but of course an ER visit costs more than a regular vet appointment. Its the same for humans, emergency visits always cost more and this place is far more reasonable than others I have visited in the area.

Ive been to Pet+ER several times now and every time has been over and above great service.
The first time I visited Pet+ER was in the middle of our incredible snow storms when my vet obviously couldnt make it to their office. My dog had what we later learned was a spider bite and swelled up like a balloon. It looked so scary. We gave her a Benadryl but it didnt seem to be doing anything so we went to Pet ER. They were beyond nice! The whole thing was quick and cheap ($75) and pleasant. She got two shots and a little observation to make sure nothing else was going on. The doctor that time was a woman, I dont know her name but we liked her a lot.
Months later on a hike my dog had an accident and we brought her in. Again the staff were so kind, and everyone fussed over my mutt being more than wonderful. The vet I got this time was William Mazur and he was just so great. You could see he really cared about the dog. My dog loves this guy and she usually hates vets but instead of lifting her to the table he sat down next to her first and put her at her ease. I also like how the doctor went out of his way to help me keep the bill down and put off the expensive stuff for when i could see my regular vet. He could have easily talked me into a million expensive procedures with how worried and guilty I felt.

Later, in the middle of the night my ferret that Ive had for 9 years started to have breathing problems. He'd had some swellings in his abdomen for a while that my regular vet didnt want to operate on because he was so old and the treatment would be as bad as the disease. We got Dr Mazur again this time and while he is not a small animal vet he knew a good deal about ferrets. He was taught by the vet who wrote the book "Tell Me Where it Hurts" a fact I only know because I asked him where he went to school and then because i Knew the place if he knew that vet. Together, Dr Mazur and I decided it was best to put my ferret down. I cant say there was any other vet I would rather have had help my through that difficult time. It was a really hard night but he was wonderful. When I told my small animal vet about it, he thought that Dr Mazur had done just the right thing for my little guy.

I am constantly amazed by the care and concern of all the staff at Pet+ER. They will dote on your animals as if they were their own. Pet+ER is also far quicker than other ERs Ive been to and more organized than say Falls RD. (Ive never been in Falls Road less than 6 hours and the staff is very cold and unorganized. They kept sending me one bill and I had to go in with my receipt 3 times but thats another review)

I have to carry my dog into my regular vet (whos great) because shes so scared but even after three traumatic visits to Pet ER she walks in there with a wagging tail because its so good!

5
★★★★★

Ok as far as I can see there is only one valid bad review of this place. I cant believe I have to say this but of course an ER visit costs more than a regular vet appointment. Its the same for humans, emergency visits always cost more and this place is far more reasonable than others I have visited in the area.

Ive been to Pet+ER several times now and every time has been over and above great service.
The first time I visited Pet+ER was in the middle of our incredible snow storms when my vet obviously couldnt make it to their office. My dog had what we later learned was a spider bite and swelled up like a balloon. It looked so scary. We gave her a Benadryl but it didnt seem to be doing anything so we went to Pet ER. They were beyond nice! The whole thing was quick and cheap ($75) and pleasant. She got two shots and a little observation to make sure nothing else was going on. The doctor that time was a woman, I dont know her name but we liked her a lot.
Months later on a hike my dog had an accident and we brought her in. Again the staff were so kind, and everyone fussed over my mutt being more than wonderful. The vet I got this time was William Mazur and he was just so great. You could see he really cared about the dog. My dog loves this guy and she usually hates vets but instead of lifting her to the table he sat down next to her first and put her at her ease. I also like how the doctor went out of his way to help me keep the bill down and put off the expensive stuff for when i could see my regular vet. He could have easily talked me into a million expensive procedures with how worried and guilty I felt.

Later, in the middle of the night my ferret that Ive had for 9 years started to have breathing problems. He'd had some swellings in his abdomen for a while that my regular vet didnt want to operate on because he was so old and the treatment would be as bad as the disease. We got Dr Mazur again this time and while he is not a small animal vet he knew a good deal about ferrets. He was taught by the vet who wrote the book "Tell Me Where it Hurts" a fact I only know because I asked him where he went to school and then because i Knew the place if he knew that vet. Together, Dr Mazur and I decided it was best to put my ferret down. I cant say there was any other vet I would rather have had help my through that difficult time. It was a really hard night but he was wonderful. When I told my small animal vet about it, he thought that Dr Mazur had done just the right thing for my little guy.

I am constantly amazed by the care and concern of all the staff at Pet+ER. They will dote on your animals as if they were their own. Pet+ER is also far quicker than other ERs Ive been to and more organized than say Falls RD. (Ive never been in Falls Road less than 6 hours and the staff is very cold and unorganized. They kept sending me one bill and I had to go in with my receipt 3 times but thats another review)

I have to carry my dog into my regular vet (whos great) because shes so scared but even after three traumatic visits to Pet ER she walks in there with a wagging tail because its so good!

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.

I adore this ER. After several bad experiences at falls rd (they lost my dog once, $$ etc) animal hospital I was looking for a new ER and my vet strongly recommended this one. It's soo great. The staff are knowledgable and so kind (obvious animal lovers). My vet tech friend came with me when I brought my pup in and she was very impressed with how knowledgable the staff were. I've been to pet ER several times now with different pets and am always happy with my care. I've own pets my whole life and this is by far the best emergency care facility I've been to. These people really care.

Oh and to the person who complained they always tell u to come in, they have to do that by law as a people ER does. Otherwise they're liable.
The people who wrote bad reviews I don't undrstand. Maybe this place has improved or maybe it's just them. I unreservedly reccomend Pet ER to anyone.

5
★★★★★

I adore this ER. After several bad experiences at falls rd (they lost my dog once, $$ etc) animal hospital I was looking for a new ER and my vet strongly recommended this one. It's soo great. The staff are knowledgable and so kind (obvious animal lovers). My vet tech friend came with me when I brought my pup in and she was very impressed with how knowledgable the staff were. I've been to pet ER several times now with different pets and am always happy with my care. I've own pets my whole life and this is by far the best emergency care facility I've been to. These people really care.

Oh and to the person who complained they always tell u to come in, they have to do that by law as a people ER does. Otherwise they're liable.
The people who wrote bad reviews I don't undrstand. Maybe this place has improved or maybe it's just them. I unreservedly reccomend Pet ER to anyone.

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1 out of 1 people found this review helpful.

.

Very poor service with 2 animals on 2 occaisions. Staff was rude, lied to us, as verified by facility administrator, regarding OR setup times. Mishandled 2 c-sections with 4 vets and 6 techs present, with 2 of 6 pups surviving. Obviously, I will NEVER use their services again.

1
★☆☆☆☆

Very poor service with 2 animals on 2 occaisions. Staff was rude, lied to us, as verified by facility administrator, regarding OR setup times. Mishandled 2 c-sections with 4 vets and 6 techs present, with 2 of 6 pups surviving. Obviously, I will NEVER use their services again.

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2 out of 3 people found this review helpful.

.

I brought my dog to PET ER on Saturday. My complaint was that he was acting like he had done something wrong. He wasn??t wagging his tail.
I know my dog very well.

We were met by Dr Alcan who examined him and remarked that he had a normal ??gate?? and said that maybe he pulled a muscle. She began pressing each vertebrae. When she got to his mid-back he let out a LOUD wince. She said perhaps he had a ruptured disc.
She suggested blood work and xrays to rule out any sign of infection and organ failure. We waited for this to be done.
In about an hour she came out and said everything looked great! His blood work was perfect. Organs great. She said most likely it was a muscle or disc issue OR suspected degenerative disc disorder and she was going to send us home with anti inflammatory and pain meds and recommended that if in 3 days he was not better to see a neurologist.

I paid the $580 bill and the tech brought him out to me and said.. He??s a bit wobbly we gave him an injection of hydro morphine.

They left me in the lobby with a dog who literally collapsed and refusing to walk. I brought him in walking on a leash an hour and a half earlier!!
I said ??How am I supposed to get him into our car much less into my house?? I asked for help but the tech said ??I??m not insured to do this?? Finally I got him to the car by pulling and coaxing gently. Now we had a 25 mile ride home.

What transpired after that was both mentally and physically a nightmare. Pouring rain to boot I got him to the bottom of my house steps and he collapsed. After 20 minutes of just holding him drenched to the bone a passerby agreed to help me lift him up the stairs for $20.00
I need to interject: MY dog is 95 pounds. We live in a cape cod 7 steps up no matter what entrance you use.

I brought my boy back into PET ER 18 hours later because he would not go outside to use the bathroom (not that he could have reached grass but I was hoping for the deck).

I met with Dr. Alcan who agreed to empty his bladder and keep him quiet until I Dr. Schulers office opened today, Monday.
Here is the point of my letter: I have researched spine injury, degenerative disc disease for 2 days now. The one mandatory rule that is agreed upon across the board is that you NEVER SEDATE A DOG WITH A SUSPECTED BACK UNJURY UNLESS HE IS CONFINED TO A CRATE OR A CLOSED SPACE. DOING SO CAN EXCELLERATE THE INJURY OR CAUSE THE DOG TO INJURE HIMSELF.

What infuriates me is that MY DOG was NOT in visible pain at PET ER. Of course pressing on his vertebrae caused him great discomfort. He left that exam room walking fine. I should have left with my dog and a bottle of pills with a Monday morning game plan to see the neurologist. Instead I had to hire a mover with a van ($200) to carry my dog on his bed back to PET ER and endure another $900-1500 charge for 24 hours of care waiting for Dr. Schuler to open.

I know a ruptured disc can go from good to bad in 1 hour. However I brought my dog into PET ER walking ON A LEASH and I should have taken him home walking, unsedated and given him medication in a controlled environment.

1
★☆☆☆☆

I brought my dog to PET ER on Saturday. My complaint was that he was acting like he had done something wrong. He wasn??t wagging his tail.
I know my dog very well.

We were met by Dr Alcan who examined him and remarked that he had a normal ??gate?? and said that maybe he pulled a muscle. She began pressing each vertebrae. When she got to his mid-back he let out a LOUD wince. She said perhaps he had a ruptured disc.
She suggested blood work and xrays to rule out any sign of infection and organ failure. We waited for this to be done.
In about an hour she came out and said everything looked great! His blood work was perfect. Organs great. She said most likely it was a muscle or disc issue OR suspected degenerative disc disorder and she was going to send us home with anti inflammatory and pain meds and recommended that if in 3 days he was not better to see a neurologist.

I paid the $580 bill and the tech brought him out to me and said.. He??s a bit wobbly we gave him an injection of hydro morphine.

They left me in the lobby with a dog who literally collapsed and refusing to walk. I brought him in walking on a leash an hour and a half earlier!!
I said ??How am I supposed to get him into our car much less into my house?? I asked for help but the tech said ??I??m not insured to do this?? Finally I got him to the car by pulling and coaxing gently. Now we had a 25 mile ride home.

What transpired after that was both mentally and physically a nightmare. Pouring rain to boot I got him to the bottom of my house steps and he collapsed. After 20 minutes of just holding him drenched to the bone a passerby agreed to help me lift him up the stairs for $20.00
I need to interject: MY dog is 95 pounds. We live in a cape cod 7 steps up no matter what entrance you use.

I brought my boy back into PET ER 18 hours later because he would not go outside to use the bathroom (not that he could have reached grass but I was hoping for the deck).

I met with Dr. Alcan who agreed to empty his bladder and keep him quiet until I Dr. Schulers office opened today, Monday.
Here is the point of my letter: I have researched spine injury, degenerative disc disease for 2 days now. The one mandatory rule that is agreed upon across the board is that you NEVER SEDATE A DOG WITH A SUSPECTED BACK UNJURY UNLESS HE IS CONFINED TO A CRATE OR A CLOSED SPACE. DOING SO CAN EXCELLERATE THE INJURY OR CAUSE THE DOG TO INJURE HIMSELF.

What infuriates me is that MY DOG was NOT in visible pain at PET ER. Of course pressing on his vertebrae caused him great discomfort. He left that exam room walking fine. I should have left with my dog and a bottle of pills with a Monday morning game plan to see the neurologist. Instead I had to hire a mover with a van ($200) to carry my dog on his bed back to PET ER and endure another $900-1500 charge for 24 hours of care waiting for Dr. Schuler to open.

I know a ruptured disc can go from good to bad in 1 hour. However I brought my dog into PET ER walking ON A LEASH and I should have taken him home walking, unsedated and given him medication in a controlled environment.

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2 out of 4 people found this review helpful.

.

I took my dog when his leg was broken and it was $75 in the door once there it took an hour before someone saw him they didn't offer pain medicine instead told me xray would be $150, 500 for cast and surgery would be $2500 and I had to pay that night. I took my dog out and took him to his vet the next day(Saturday) xrays were $40 and received a cast for $150. Today my dogie is doing fine; will never go there again. The only good thing I could say about the experience is they faxed my paperwork to my dog's vet. I would advise never go there. Prices play on your emotions and love of your pet so they charge ridiculous prices because there are not many other options. Think first or break your bank account before going.

1
★☆☆☆☆

I took my dog when his leg was broken and it was $75 in the door once there it took an hour before someone saw him they didn't offer pain medicine instead told me xray would be $150, 500 for cast and surgery would be $2500 and I had to pay that night. I took my dog out and took him to his vet the next day(Saturday) xrays were $40 and received a cast for $150. Today my dogie is doing fine; will never go there again. The only good thing I could say about the experience is they faxed my paperwork to my dog's vet. I would advise never go there. Prices play on your emotions and love of your pet so they charge ridiculous prices because there are not many other options. Think first or break your bank account before going.

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2 out of 4 people found this review helpful.

.

Useless waste of time and money. They tell you to bring your pet in no matter what. They get you for 75.00 before they even look at your pet, then there are ridiculous charges on your way out. The staff is uncaring and were very unhelpful with my situation. When I left, I had no better of a situation then when I went in. I was just a150 dollars poorer. Do not go unless an extreme emergency.

1
★☆☆☆☆

Useless waste of time and money. They tell you to bring your pet in no matter what. They get you for 75.00 before they even look at your pet, then there are ridiculous charges on your way out. The staff is uncaring and were very unhelpful with my situation. When I left, I had no better of a situation then when I went in. I was just a150 dollars poorer. Do not go unless an extreme emergency.

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2 out of 4 people found this review helpful.

.

These people are some of the most heartless, mean people I have ever dealt with after years of raising dogs and cats. My dog is dying of cancer; my regular vet is pretty great, and has been very supportive and helpful. However, they refer all after hours calls to the Pet ER in Towson "on top of Luskins Hill." Well, tonight my dog was doing terribly--it's a weekend--so I called this place. Keep in mind I have 3 small kids and the dog was in such bad shape she really couldn't be moved. I called the Pet ER and asked just to speak briefly with a vet there AT ANY TIME--not immediately!-- just to see whether I should bring her in ASAP or could wait til the vet opened in 8 hrs.

Well, the nasty receptionist, in her Balto. accent (I have one too, OK! it was just annoying hearing this mean, officious woman lecturing me) kept saying "We do not do phone consultations." I was crying and weeping b/c I did not know what to do for my dog and she just kept saying "We do not do phone consultations. You will have to bring the dog in."

I said, "She does not tolerate being moved right now plus I am home with my 3 daughters. If I need to bring her in I will, but I just want to speak with someone before I take that step." She says "Well you can speak to me." I say, "Do you have a veterinary degree?" "No Maam, I do not." Well then--what good does that do me?

She was just friggin' rude and I ended up taking the dog to Falls Rd. They have kind of a bad rep but the docs there were super nice, all staff was concerned and willing to help. The dog is now resting comfortably. I couldn't believe how mean they were to someone calling with a dying dog. Who do they hire, evil witch demons? Why would you even go work for a vet if your whole MO is to be rude to people who love their animals?

1
★☆☆☆☆

These people are some of the most heartless, mean people I have ever dealt with after years of raising dogs and cats. My dog is dying of cancer; my regular vet is pretty great, and has been very supportive and helpful. However, they refer all after hours calls to the Pet ER in Towson "on top of Luskins Hill." Well, tonight my dog was doing terribly--it's a weekend--so I called this place. Keep in mind I have 3 small kids and the dog was in such bad shape she really couldn't be moved. I called the Pet ER and asked just to speak briefly with a vet there AT ANY TIME--not immediately!-- just to see whether I should bring her in ASAP or could wait til the vet opened in 8 hrs.

Well, the nasty receptionist, in her Balto. accent (I have one too, OK! it was just annoying hearing this mean, officious woman lecturing me) kept saying "We do not do phone consultations." I was crying and weeping b/c I did not know what to do for my dog and she just kept saying "We do not do phone consultations. You will have to bring the dog in."

I said, "She does not tolerate being moved right now plus I am home with my 3 daughters. If I need to bring her in I will, but I just want to speak with someone before I take that step." She says "Well you can speak to me." I say, "Do you have a veterinary degree?" "No Maam, I do not." Well then--what good does that do me?

She was just friggin' rude and I ended up taking the dog to Falls Rd. They have kind of a bad rep but the docs there were super nice, all staff was concerned and willing to help. The dog is now resting comfortably. I couldn't believe how mean they were to someone calling with a dying dog. Who do they hire, evil witch demons? Why would you even go work for a vet if your whole MO is to be rude to people who love their animals?

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4 out of 6 people found this review helpful.

.

I decided to take my 3 yr old dog here when he stopped eating and drinking. He was very lethargic and not acting like himself. I must say they were very good with time, I didn't wait long. However, the initial exam was done and the vet said they saw nothing wrong, they asked if I would like to have xrays or blood work done next. I felt like they should have known what the next step was, I am not the expert. They continued by doing xrays ($153), said they found nothing. I was told they he could be depressed, said he was a little dehydrated $35 for fluids. I was told i could take him home and things got worse to bring him back in to the ER. I was told to put him on a bland diet, consisting of rice and chicken.I called another vet, I was told to give him a stool softener, that he may have impacted stool, to my surprise, he next morning he was able to go to the bathroom, and he felt much better. Apparently the rice didn't help, it swells in their stomachs, and is usually given to dogs when they have diarrhea. I felt as if they didn't know what they were doing, and I felt taken advantage of. such a small problem and they couldn't figure it out, and a waste of money. I proceeded to contact management at the pet ER, and I was told they would not reimburse the xray fee. never again will I go back there.

1
★☆☆☆☆

I decided to take my 3 yr old dog here when he stopped eating and drinking. He was very lethargic and not acting like himself. I must say they were very good with time, I didn't wait long. However, the initial exam was done and the vet said they saw nothing wrong, they asked if I would like to have xrays or blood work done next. I felt like they should have known what the next step was, I am not the expert. They continued by doing xrays ($153), said they found nothing. I was told they he could be depressed, said he was a little dehydrated $35 for fluids. I was told i could take him home and things got worse to bring him back in to the ER. I was told to put him on a bland diet, consisting of rice and chicken.I called another vet, I was told to give him a stool softener, that he may have impacted stool, to my surprise, he next morning he was able to go to the bathroom, and he felt much better. Apparently the rice didn't help, it swells in their stomachs, and is usually given to dogs when they have diarrhea. I felt as if they didn't know what they were doing, and I felt taken advantage of. such a small problem and they couldn't figure it out, and a waste of money. I proceeded to contact management at the pet ER, and I was told they would not reimburse the xray fee. never again will I go back there.

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3 out of 4 people found this review helpful.

.

After experiencing a myriad of health problems, my cat crawled out from underneath the couch last Wednesday night drooling blood. I took her to Pet ER and couldn't be happier with the treatment she received and the way both of us were treated. The vet and attending staff were gentle, thorough and compassionate. Dr. Willer took time to discuss my kitty's condition, treatment plans and potential outcomes. She struck the perfect balance between professionalism and compassion when delivering difficult news.

I went on a Wednesday night, there were only two other people there, the place was spotless, I was seen within five minutes of arrival and was out within an hour. The cost was $50 higher than what I would've paid for the same services at my regular vet.

I like my vet, but I wish I could use Pet ER for everyday vet services. They were fantastic.

5
★★★★★

After experiencing a myriad of health problems, my cat crawled out from underneath the couch last Wednesday night drooling blood. I took her to Pet ER and couldn't be happier with the treatment she received and the way both of us were treated. The vet and attending staff were gentle, thorough and compassionate. Dr. Willer took time to discuss my kitty's condition, treatment plans and potential outcomes. She struck the perfect balance between professionalism and compassion when delivering difficult news.

I went on a Wednesday night, there were only two other people there, the place was spotless, I was seen within five minutes of arrival and was out within an hour. The cost was $50 higher than what I would've paid for the same services at my regular vet.

I like my vet, but I wish I could use Pet ER for everyday vet services. They were fantastic.

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2 out of 3 people found this review helpful.

.

We had to take our 15 1/2 yo cat, Elliott, to the ER after he was diagnosed with diabetes and had some complications (our own vets had overlooked his bloodwork, and care for the complications had been delayed. At this point, Elliott needed round-the-clock care and review). I found all 4 vets I spoke with to be extremely caring and knowledgeable. I had already done multitudes of research regarding Elliott's illness and additional problems and the ER vets were very well-versed in his situation. They allowed me to call whenever I wanted and explained in great detail what they were doing for Elliott, how he was responding, and their subsequent course of action. I am not writing this positive review because everything turned out great for Elliott (it did). I was warned that everything might not turn out okay and why. I am writing this positive review because of how Elliott and I were cared for and how knowledgeable and caring the vets were. PLEASE do not take the review written by the parent who brought his/her kids to the ER to heart. First, it is an ER. If someone else has a greater problem, the care for your animal might be delayed or interrupted. It is surely what I would want if my animal was in greater need than another. Also, if you're at an ER, anything can happen and anything might be seen. This is also true of human ERs. An ER isn't a place for children. Leave them at home, or in the car, or have them sit in the waiting room, if you're concerned about the impact of what they might hear or see. Even if their animal had expired while there (maybe this is why the parent brought them to the ER), the children would have had a chance to see their pet later, if that was desired. And this parent could have taken the kids to get something to eat while their pet was being reviewed and helped. I found their comments to be selfish and immature. We have 9 dog and cat family members and have been to a few different ERs. You can't get away from seeing tragedy sometimes.

Don't hesitate to use this ER. Yes, you may have to wait a long time. Yes, you may be there a long time. That's generally to be expected no matter what ER you use. There are others to be cared for and sometimes there are more emergencies than at other times. If you're truly interested in the welfare of your animal, this is a great place to seek help. You are also allowed to visit with your pet which is something most other ERs frown upon. I will not hesitate to return.

5
★★★★★

We had to take our 15 1/2 yo cat, Elliott, to the ER after he was diagnosed with diabetes and had some complications (our own vets had overlooked his bloodwork, and care for the complications had been delayed. At this point, Elliott needed round-the-clock care and review). I found all 4 vets I spoke with to be extremely caring and knowledgeable. I had already done multitudes of research regarding Elliott's illness and additional problems and the ER vets were very well-versed in his situation. They allowed me to call whenever I wanted and explained in great detail what they were doing for Elliott, how he was responding, and their subsequent course of action. I am not writing this positive review because everything turned out great for Elliott (it did). I was warned that everything might not turn out okay and why. I am writing this positive review because of how Elliott and I were cared for and how knowledgeable and caring the vets were. PLEASE do not take the review written by the parent who brought his/her kids to the ER to heart. First, it is an ER. If someone else has a greater problem, the care for your animal might be delayed or interrupted. It is surely what I would want if my animal was in greater need than another. Also, if you're at an ER, anything can happen and anything might be seen. This is also true of human ERs. An ER isn't a place for children. Leave them at home, or in the car, or have them sit in the waiting room, if you're concerned about the impact of what they might hear or see. Even if their animal had expired while there (maybe this is why the parent brought them to the ER), the children would have had a chance to see their pet later, if that was desired. And this parent could have taken the kids to get something to eat while their pet was being reviewed and helped. I found their comments to be selfish and immature. We have 9 dog and cat family members and have been to a few different ERs. You can't get away from seeing tragedy sometimes.

Don't hesitate to use this ER. Yes, you may have to wait a long time. Yes, you may be there a long time. That's generally to be expected no matter what ER you use. There are others to be cared for and sometimes there are more emergencies than at other times. If you're truly interested in the welfare of your animal, this is a great place to seek help. You are also allowed to visit with your pet which is something most other ERs frown upon. I will not hesitate to return.

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3 out of 4 people found this review helpful.

.

I took my dog here after they were recommended by my veterinarian. She was so sick my vet wasn't able to treat her and told me that I should consider euthanizing her. I decided to try Pet ER first. They were very kind and immediately had an idea what was wrong with her and telling me the course of treatment, although they did caution that she maybe too sick to bounce back. They kept her for 2 nights and I was able to take her home, it did cost about $1500 but that it would have been a bargain at twice the price. I especially liked that I was able to go see her and sit with her at any time of the night. For emergencies I'd use them again.

5
★★★★★

I took my dog here after they were recommended by my veterinarian. She was so sick my vet wasn't able to treat her and told me that I should consider euthanizing her. I decided to try Pet ER first. They were very kind and immediately had an idea what was wrong with her and telling me the course of treatment, although they did caution that she maybe too sick to bounce back. They kept her for 2 nights and I was able to take her home, it did cost about $1500 but that it would have been a bargain at twice the price. I especially liked that I was able to go see her and sit with her at any time of the night. For emergencies I'd use them again.

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2 out of 3 people found this review helpful.

.

Reading the reviews from others and with my own personal experience I would have to say I recommend Pet ER. When I was there with my dog the lobby was packed and yes we did have to wait, but when it's the weekend and no other vets are open, what do you expect? When we first got there we were warned of the wait b/c they had over 10 critical pets hospitalized not even counting the patients that were walking in the door. They said we could wait either in our room, or we could wait in the lobby, we choose to wait in the lobby. While in the lobby we saw a couple bring there dog in that was hit by a car, as soon as they entered the building three tech's came to the front to take the dog back to start treating it right away, and the owners were put into a room. Our dog needed to be kept there for surgery. The doctor was very nice in making an estimate just so we had an idea of how much money this was going to cost us. The reception went over Care Credit which they take if you don't have the funds right away. They are expensive but at the same time they are 24hours so I can understand why they would be more expensive then a regular vet. All in all my experience was good, I wouldn't recommend taking a pet in for something minor but for a serious emergency this place in the place to go.

4
★★★★☆

Reading the reviews from others and with my own personal experience I would have to say I recommend Pet ER. When I was there with my dog the lobby was packed and yes we did have to wait, but when it's the weekend and no other vets are open, what do you expect? When we first got there we were warned of the wait b/c they had over 10 critical pets hospitalized not even counting the patients that were walking in the door. They said we could wait either in our room, or we could wait in the lobby, we choose to wait in the lobby. While in the lobby we saw a couple bring there dog in that was hit by a car, as soon as they entered the building three tech's came to the front to take the dog back to start treating it right away, and the owners were put into a room. Our dog needed to be kept there for surgery. The doctor was very nice in making an estimate just so we had an idea of how much money this was going to cost us. The reception went over Care Credit which they take if you don't have the funds right away. They are expensive but at the same time they are 24hours so I can understand why they would be more expensive then a regular vet. All in all my experience was good, I wouldn't recommend taking a pet in for something minor but for a serious emergency this place in the place to go.

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2 out of 3 people found this review helpful.

.

Most posters don't seem to know there are TWO vet hospitals sharing the reception area and waiting room at the Pet ER.
They are seperate businesses, with completely different facilities and personnel (including receptionists). On the right side is the ER, on the left is Chesapeake Vet. Referral Service, which has sub-groups for internal medicine, eyes, dentistry, cardiology, etc. And the majority of other reviews here are for Chesapeake, *not* for Pet ER.
My experience with Chesapeake - specifically with the internal medicine group, AVIM - has been very good, although sadly, the dog was diagnosed with cancer, & had to be put down. I cannot say enough good things about the sensitive and caring way Dr. Petrich and the techs at AVIM dealt with us.

As far as ER, I've had one good experience & one bad one. The good experience was when my dog needed a transfusion; my regular vet had me take her to the ER, where we dealt with a female vet who was kind & informative, as were the vet techs. The dog was transferred to AVIM a day later.
A year later, when I took another dog to the ER for an emergency on the weekend, my experience was very different. My dog suddenly collapsed - unable to walk & obviously in severe pain - at the end of a hike, so I took her straight to the ER.
After checking in, my dog and I were put in an exam room, where we waited about 20 minutes until a vet came in - elapsed time from arrival to seeing the vet was about 35 minutes.
The young male vet did a preliminary examination, then left, saying he'd be back. My dog was left lying on the cold floor for OVER AN HOUR while the vet dealt with the case in the next room. I could hear what was going on next door, so I know that while it was something urgent, it wasn't life-threatening.
Meanwhile, my dog got worse, showing more and more pain, & her front legs began to swell. I finally went out and complained to the receptionist, saying that my dog was getting worse, & lying on a very cold, hard floor wasn't helping her. (It was summer, and the A/C was cranked up high; the exam room and its floor were much chillier than I've ever experienced at a vet.)
The vet & tech finally came back in 15-20 minutes later. The vet attempted to move my dog across the floor by her now very swollen front legs, & she snapped at him. He jumped up with an angry look on his face, & abruptly informed me he "needed to take her in the back now".
To me, that was a danger sign that the vet wanted to be free to "discipline" my dog, possibly harshly. I told him that if he wanted to muzzle her, that was fine, but there was no reason for him to handle her out of my sight simply because she'd reacted to him hurting her.
I happen to be a trained vet assistant, & the FIRST rule of handling is "Always assume an animal in pain will bite". In my professional opinion, the vet in question not only goofed in trying to move my dog the way he did, but should not have been startled and angry when she snapped at him. Every other vet I've ever worked with would have reacted calmly with "Oops. Sorry about that - guess we better get a muzzle".
In any case, the vet tech then brought a muzzle, which I put on my dog; the tech & I did all the rest of the handling with no further problems. The vet drew blood & sent it off for examination. We were left in the exam room for another extended period of time.
Cutting the story short, the vet was completely unable to diagnose what was wrong with my dog, although blood tests came back showing elevated muscle enzymes. He wanted to keep her "for observation" (at high expense, of course). I declined, saying that I could keep my dog under close observation myself, & I'd bring her back in (I live 2 miles away) if she worsened.
He prescribed antibiotics "in case", painkillers & muscle relaxants to relieve her symptoms. We left, having been there for well over four hours. Fortunately, my dog gradually improved over the next few hours, & within two days was back to normal.

What caused the problem remains a mystery. However, the blood tests were done nearly three hours after I got there, so it's entirely possible that whatever had caused the problem was no longer present.
Additionally, my own vet suspects that my dog was bitten by a poisonous snake, but the ER vet never asked about that - although I'd told him my dog was off-leash in the woods prior to collapsing - nor did he do any testing for venom as far as I know.
(If a snake has recently bitten another animal, and/or is older, it's possible for a bite to be non-lethal.)

I am left with the conclusion that the level of care one gets at the Pet ER **very** much depends on the competency and experience of the individual vet. The one I dealt with on the second occasion not only missed the possibility of snake bite, but was clearly inexperienced in handling dogs AND not very good with either customer service or multi-tasking.

2
★★☆☆☆

Most posters don't seem to know there are TWO vet hospitals sharing the reception area and waiting room at the Pet ER.
They are seperate businesses, with completely different facilities and personnel (including receptionists). On the right side is the ER, on the left is Chesapeake Vet. Referral Service, which has sub-groups for internal medicine, eyes, dentistry, cardiology, etc. And the majority of other reviews here are for Chesapeake, *not* for Pet ER.
My experience with Chesapeake - specifically with the internal medicine group, AVIM - has been very good, although sadly, the dog was diagnosed with cancer, & had to be put down. I cannot say enough good things about the sensitive and caring way Dr. Petrich and the techs at AVIM dealt with us.

As far as ER, I've had one good experience & one bad one. The good experience was when my dog needed a transfusion; my regular vet had me take her to the ER, where we dealt with a female vet who was kind & informative, as were the vet techs. The dog was transferred to AVIM a day later.
A year later, when I took another dog to the ER for an emergency on the weekend, my experience was very different. My dog suddenly collapsed - unable to walk & obviously in severe pain - at the end of a hike, so I took her straight to the ER.
After checking in, my dog and I were put in an exam room, where we waited about 20 minutes until a vet came in - elapsed time from arrival to seeing the vet was about 35 minutes.
The young male vet did a preliminary examination, then left, saying he'd be back. My dog was left lying on the cold floor for OVER AN HOUR while the vet dealt with the case in the next room. I could hear what was going on next door, so I know that while it was something urgent, it wasn't life-threatening.
Meanwhile, my dog got worse, showing more and more pain, & her front legs began to swell. I finally went out and complained to the receptionist, saying that my dog was getting worse, & lying on a very cold, hard floor wasn't helping her. (It was summer, and the A/C was cranked up high; the exam room and its floor were much chillier than I've ever experienced at a vet.)
The vet & tech finally came back in 15-20 minutes later. The vet attempted to move my dog across the floor by her now very swollen front legs, & she snapped at him. He jumped up with an angry look on his face, & abruptly informed me he "needed to take her in the back now".
To me, that was a danger sign that the vet wanted to be free to "discipline" my dog, possibly harshly. I told him that if he wanted to muzzle her, that was fine, but there was no reason for him to handle her out of my sight simply because she'd reacted to him hurting her.
I happen to be a trained vet assistant, & the FIRST rule of handling is "Always assume an animal in pain will bite". In my professional opinion, the vet in question not only goofed in trying to move my dog the way he did, but should not have been startled and angry when she snapped at him. Every other vet I've ever worked with would have reacted calmly with "Oops. Sorry about that - guess we better get a muzzle".
In any case, the vet tech then brought a muzzle, which I put on my dog; the tech & I did all the rest of the handling with no further problems. The vet drew blood & sent it off for examination. We were left in the exam room for another extended period of time.
Cutting the story short, the vet was completely unable to diagnose what was wrong with my dog, although blood tests came back showing elevated muscle enzymes. He wanted to keep her "for observation" (at high expense, of course). I declined, saying that I could keep my dog under close observation myself, & I'd bring her back in (I live 2 miles away) if she worsened.
He prescribed antibiotics "in case", painkillers & muscle relaxants to relieve her symptoms. We left, having been there for well over four hours. Fortunately, my dog gradually improved over the next few hours, & within two days was back to normal.

What caused the problem remains a mystery. However, the blood tests were done nearly three hours after I got there, so it's entirely possible that whatever had caused the problem was no longer present.
Additionally, my own vet suspects that my dog was bitten by a poisonous snake, but the ER vet never asked about that - although I'd told him my dog was off-leash in the woods prior to collapsing - nor did he do any testing for venom as far as I know.
(If a snake has recently bitten another animal, and/or is older, it's possible for a bite to be non-lethal.)

I am left with the conclusion that the level of care one gets at the Pet ER **very** much depends on the competency and experience of the individual vet. The one I dealt with on the second occasion not only missed the possibility of snake bite, but was clearly inexperienced in handling dogs AND not very good with either customer service or multi-tasking.

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1 out of 1 people found this review helpful.

.

Our cat had been vomiting for a few days. Our regular vet was closed on a Saturday. That was my biggest mistake, waiting that long. I take her to the "Pet ER" along with my 3 kids. It cost $110 just to walk in the door. We waited 30 minutes in the waiting area, then are escorted to a room in the back, right next to the operating room, where my children can hear everything that is going on. We wait another 45 minutes till we are seen by a nurse, then another 20 minutes till the vet comes in. She checks the cat over. Says some bizarre things about what she thinks is wrong. We are then given a price list. I have to pick and chose what we want done to the cat, since this doctor apparently has no clue what could be wrong with her. We are then told, she is going back for test that will take an average of 30 minutes. 4 HOURS we are still there. My children witness a teenage girl lose her dog during an operation. The poor girl is hysterical, and is left in the waiting room. The vet remarks hours later "maybe she should be put in a private in a room." You think??! Hours later, we are still waiting and the vet comes out saying she still doesn't know what is wrong with the cat, I have now spent over $400 at this point! She wants me to spend another $900 to have the cat spend the night. No way. I tell her to give her antibiotics and IV fluids and we will be leaving. She gives me and attitude. And guess what is the cheapest thing, that saves the cats life. The antibiotics and fluids. $35 for the fluids and $40 for the antibiotics. So the vet claims she is done, and we wait. And wait, eventually I go to the front desk and start yelling because my kids are starving and they have been through enough and I have to leave and please call me when the cat is done. the girl at the desk calls to the back and apparently the cat has been done for 30 minutes and they forgot to bring her to me.

Seriously this place is a joke, unless your animal is seriously injured, and your vet is closed. Don't go here.

I also believe it is a regular vet clinic on the weekdays and turns into a "PET ER" on the weekends and at night.

1
★☆☆☆☆

Our cat had been vomiting for a few days. Our regular vet was closed on a Saturday. That was my biggest mistake, waiting that long. I take her to the "Pet ER" along with my 3 kids. It cost $110 just to walk in the door. We waited 30 minutes in the waiting area, then are escorted to a room in the back, right next to the operating room, where my children can hear everything that is going on. We wait another 45 minutes till we are seen by a nurse, then another 20 minutes till the vet comes in. She checks the cat over. Says some bizarre things about what she thinks is wrong. We are then given a price list. I have to pick and chose what we want done to the cat, since this doctor apparently has no clue what could be wrong with her. We are then told, she is going back for test that will take an average of 30 minutes. 4 HOURS we are still there. My children witness a teenage girl lose her dog during an operation. The poor girl is hysterical, and is left in the waiting room. The vet remarks hours later "maybe she should be put in a private in a room." You think??! Hours later, we are still waiting and the vet comes out saying she still doesn't know what is wrong with the cat, I have now spent over $400 at this point! She wants me to spend another $900 to have the cat spend the night. No way. I tell her to give her antibiotics and IV fluids and we will be leaving. She gives me and attitude. And guess what is the cheapest thing, that saves the cats life. The antibiotics and fluids. $35 for the fluids and $40 for the antibiotics. So the vet claims she is done, and we wait. And wait, eventually I go to the front desk and start yelling because my kids are starving and they have been through enough and I have to leave and please call me when the cat is done. the girl at the desk calls to the back and apparently the cat has been done for 30 minutes and they forgot to bring her to me.

Seriously this place is a joke, unless your animal is seriously injured, and your vet is closed. Don't go here.

I also believe it is a regular vet clinic on the weekdays and turns into a "PET ER" on the weekends and at night.

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2 out of 5 people found this review helpful.

.

Myhusband and I recently lost our beloved 19 year old cat. On Friday our vet told us there was little hope, but my husband and I pressed on, bringing her home where we administered fluids every hour hoping for a miracle. We didn't know our vet was leaving that night for vacation and wouldn't be available to euthanize her. We took her to the emergency center and the care we received was nothing short of perfect. These people have their act together! They have a sense of urgency and professionalism coupled with compassion and kindness. What astounds us is their synergistic way of treating animals. Everyone communicates - everyone knew who we were, who our cat was and what was going on. It's amazing. Some veterinary practices have a great vet but a less than great staff or other places have terrific staff and a vet that leaves a lot to be desired. Each and every person at this center is kind, smart and engaged in the process. We're still amazed. We were strangers to them and they treated us like family. I still recall us walking through the doors with our cat and three people in scrubs rushed to us to start treating her. Where else do you find service like this? They furnished us with a paw print and a lock of fur and a warm embrace. They made the worst experience much more easy to handle. I'll never forget their kindness and professionalism!

5
★★★★★

Myhusband and I recently lost our beloved 19 year old cat. On Friday our vet told us there was little hope, but my husband and I pressed on, bringing her home where we administered fluids every hour hoping for a miracle. We didn't know our vet was leaving that night for vacation and wouldn't be available to euthanize her. We took her to the emergency center and the care we received was nothing short of perfect. These people have their act together! They have a sense of urgency and professionalism coupled with compassion and kindness. What astounds us is their synergistic way of treating animals. Everyone communicates - everyone knew who we were, who our cat was and what was going on. It's amazing. Some veterinary practices have a great vet but a less than great staff or other places have terrific staff and a vet that leaves a lot to be desired. Each and every person at this center is kind, smart and engaged in the process. We're still amazed. We were strangers to them and they treated us like family. I still recall us walking through the doors with our cat and three people in scrubs rushed to us to start treating her. Where else do you find service like this? They furnished us with a paw print and a lock of fur and a warm embrace. They made the worst experience much more easy to handle. I'll never forget their kindness and professionalism!

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2 out of 2 people found this review helpful.

.

Care for our dog and cats from several specialists over the years has been the best. Intelligent, thoughtful and effective on all visits.

5
★★★★★

Care for our dog and cats from several specialists over the years has been the best. Intelligent, thoughtful and effective on all visits.

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2 out of 2 people found this review helpful.

.

We were referred to the Animal ER by our veterinarian after our dog developed what we thought was a bladder infection following a tooth extraction. Ultrasounds, EKGs, lab work ups, and x-rays revealed massive tumors that had been missed by our previous vet. The staff at Animal ER took excellent care of our dog, as well as us. We were given a private room to play with her, feed her, and comfort her, cathers and all, while we said good-bye. Our questions were answered with expertise and compassion, and an impossibly painful situation was treated well. We now have a new pup, and he will be treated at the Animal Emergency Center for anything that develops.

5
★★★★★

We were referred to the Animal ER by our veterinarian after our dog developed what we thought was a bladder infection following a tooth extraction. Ultrasounds, EKGs, lab work ups, and x-rays revealed massive tumors that had been missed by our previous vet. The staff at Animal ER took excellent care of our dog, as well as us. We were given a private room to play with her, feed her, and comfort her, cathers and all, while we said good-bye. Our questions were answered with expertise and compassion, and an impossibly painful situation was treated well. We now have a new pup, and he will be treated at the Animal Emergency Center for anything that develops.

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2 out of 2 people found this review helpful.

.

Thankfully this place is open twenty-four hours!! A year ago my dog got into some lawn fertilizer and became extremely ill and we took him to the Animal Emergency Center out on Cromwell Bridge Rd. They pumped his stomach, gave him meds and basically saved his life!!

5
★★★★★

Thankfully this place is open twenty-four hours!! A year ago my dog got into some lawn fertilizer and became extremely ill and we took him to the Animal Emergency Center out on Cromwell Bridge Rd. They pumped his stomach, gave him meds and basically saved his life!!

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1 out of 1 people found this review helpful.

.

When my Beloved Old kitty did a scary thing, and threw up blood, I did the only reasonable thing - I panicked, then I took him here. The wait wasn't as long as I thought it would be and the excellent, sensitive staff took, care of him well and thoughtfully. There knowledge and demeanor calmed me down considerably. The Price was extremely reasonable, even though they probably should have billed us for two :P They also have a "care credit", program you can apply for if you are on a budget. If it's an emergency, this is the place to take your pet. knowing there is a, "Kitty Emergency Room", gives me great peace of mind. (Kitty is fine by the way :)

5
★★★★★

When my Beloved Old kitty did a scary thing, and threw up blood, I did the only reasonable thing - I panicked, then I took him here. The wait wasn't as long as I thought it would be and the excellent, sensitive staff took, care of him well and thoughtfully. There knowledge and demeanor calmed me down considerably. The Price was extremely reasonable, even though they probably should have billed us for two :P They also have a "care credit", program you can apply for if you are on a budget. If it's an emergency, this is the place to take your pet. knowing there is a, "Kitty Emergency Room", gives me great peace of mind. (Kitty is fine by the way :)

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3 out of 3 people found this review helpful.

More about Pet Plus ER

The PET+E.R. provides emergency and critical care veterinary medical services for Maryland pets 24-hours a day, 365 days a year including nights, weekends and holidays. The facility is fully staffed at all times and each doctor, nurse and team member is committed to the care and treatment of your pet. The PET+E.R. also works to keep the lines of communication open with your primary veterinarian by transferring your pet's records as soon as your visit is complete.

 

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