Pools Patios & Porches

★★★★★
  • 2 Wormans Mill Ct

    Frederick, MD 21701

    Map & Directions
  • 301-698-1200

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We had Pools Patios and Porches try to fix some of our problems two summers ago. A new salt generator and a new filter were installed based on their advise. Needless to say it was a big mistake using them. The salt generator blew up the end of the season last year because it was installed backwards. After sending a letter and pictures, they never responded to me. Now we have discovered that the other issue is that the filter they put on is too small for the pool and the pump. I can not believe that I spent so much money with this company and they never fixed anything! I have had two other company assess the problems and both said same things. I had being taken. Bad advise, bad customer service!

1
★☆☆☆☆

We had Pools Patios and Porches try to fix some of our problems two summers ago. A new salt generator and a new filter were installed based on their advise. Needless to say it was a big mistake using them. The salt generator blew up the end of the season last year because it was installed backwards. After sending a letter and pictures, they never responded to me. Now we have discovered that the other issue is that the filter they put on is too small for the pool and the pump. I can not believe that I spent so much money with this company and they never fixed anything! I have had two other company assess the problems and both said same things. I had being taken. Bad advise, bad customer service!

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.

Don't listen to these other guys, we've had PP&P service our pool for years, replace our liner and been nothing but happy. Their techs are professional, they have a storefront with knowledgeable staff, and most importantly they're a local

3
★★★★★

Don't listen to these other guys, we've had PP&P service our pool for years, replace our liner and been nothing but happy. Their techs are professional, they have a storefront with knowledgeable staff, and most importantly they're a local

.

STAY AWAY!!\r
Terrible customer service. I bought a Christmas tree for $400 that I was told was new. Got it home and inside was a floor model, now they wont refund. THEY ARE LIERS!

3
★★★★★

STAY AWAY!!\r
Terrible customer service. I bought a Christmas tree for $400 that I was told was new. Got it home and inside was a floor model, now they wont refund. THEY ARE LIERS!

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I do not agree with the other reviews at all! This company is terrible. I am amazed they are still in business with the way they treat their customers. I would recommend them to an enemy! STAY AWAY! Save your self the hassle of being

3
★★★★★

I do not agree with the other reviews at all! This company is terrible. I am amazed they are still in business with the way they treat their customers. I would recommend them to an enemy! STAY AWAY! Save your self the hassle of being

.

Brian has been closing our pool for years now, and it is always first class. I have a crazy ziplock type cover that he hates!! They show up as expected and don't overcharge. They even trained me on how to open my pool!!! I think these are the most reliable, trustworthy pool people in town. And they have all the knowledge we don't. Thank you, PPP!

Tammie Pierce

5
★★★★★

Brian has been closing our pool for years now, and it is always first class. I have a crazy ziplock type cover that he hates!! They show up as expected and don't overcharge. They even trained me on how to open my pool!!! I think these are the most reliable, trustworthy pool people in town. And they have all the knowledge we don't. Thank you, PPP!

Tammie Pierce

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We had a REAL problem with our pump -- we brought in the pump and a water sample. We got a quote for $350 for new pool pump inards. I had a long conversation with the service manager who said he would try to keep costs down. The next morning I got a call -- he looked the pump over again, an realized that we just needed one new part -- not a rebuilt pump -- with labor and parts I picked up the completely fixed pump for just under $70 -- you just GOTTA love it! I will be their faithful customer for ever more....

PROS: Free water analysis -- expert advice, fair repair pricing
CONS:

5
★★★★★

We had a REAL problem with our pump -- we brought in the pump and a water sample. We got a quote for $350 for new pool pump inards. I had a long conversation with the service manager who said he would try to keep costs down. The next morning I got a call -- he looked the pump over again, an realized that we just needed one new part -- not a rebuilt pump -- with labor and parts I picked up the completely fixed pump for just under $70 -- you just GOTTA love it! I will be their faithful customer for ever more....

PROS: Free water analysis -- expert advice, fair repair pricing
CONS:

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