Planned Parenthood

★★☆☆☆
  • 1400 Spring St

    Silver Spring, MD 20910

    Map & Directions
  • 301-608-3448

Health & Medical

Health & Medical
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I actually think this was a great experience. The service was fast, accurate and very pleasant, regardless of reason of visit. I didn't feel like a patient. I didn't have an insurance issue, or anything that the other review posts had issues with. They weren't rude at all, really. I would recommend this place, no problem. If anyone else had issues with this place, I think that's an individually based issue.

5
★★★★★

I actually think this was a great experience. The service was fast, accurate and very pleasant, regardless of reason of visit. I didn't feel like a patient. I didn't have an insurance issue, or anything that the other review posts had issues with. They weren't rude at all, really. I would recommend this place, no problem. If anyone else had issues with this place, I think that's an individually based issue.

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This was the worst medical facility I have ever been to in my life. I was already going for an unpleasant thing, and the fact that their quality of service was atrocious made it a million times worse. Ladies, trust me, you do not want to go to Planned Parenthood in Silver Spring. Planned Parenthood--by reputation--was suppose to make my experience more pleasant, they by far made it worse.
I have no complaints with the billing--just the quality and their inefficiency.
Their website states to expect to be there 4-6 hours, I was there for 8 hours. There were probably 20 of us women in the waiting room, and they would rotate us back about 4 times each...paperwork, a few hours later, blood test & ultrasound, a few hours later, medication, and then a few hours later the procedure. My biggest complaints are as follows: 1) They gave me xanax to relax--which was great--but, they gave it to me 3.5 hours before the procedure. By the time I went in for the procedure, the xanax wore off. 2). As I was waiting for the procedure, I could hear the woman in the next room to me having her procedure done. It was horrific. Imagine hearing another woman cry and moan in pain knowing minutes later that they were coming in your room next.
The staff were extremely rude and simply did not care how they were treating us in the waiting room--keeping us waiting and never acknowledging the time they were making us wait. 8 hours is unacceptable and is a result of their inefficiency.
I can say one good thing though, the doctor was very nice--unfortunately, the other staff ruined the experience.

Trust me ladies, there are many professional clinics/doctors offices. Go somewhere else.

1
★☆☆☆☆

This was the worst medical facility I have ever been to in my life. I was already going for an unpleasant thing, and the fact that their quality of service was atrocious made it a million times worse. Ladies, trust me, you do not want to go to Planned Parenthood in Silver Spring. Planned Parenthood--by reputation--was suppose to make my experience more pleasant, they by far made it worse.
I have no complaints with the billing--just the quality and their inefficiency.
Their website states to expect to be there 4-6 hours, I was there for 8 hours. There were probably 20 of us women in the waiting room, and they would rotate us back about 4 times each...paperwork, a few hours later, blood test & ultrasound, a few hours later, medication, and then a few hours later the procedure. My biggest complaints are as follows: 1) They gave me xanax to relax--which was great--but, they gave it to me 3.5 hours before the procedure. By the time I went in for the procedure, the xanax wore off. 2). As I was waiting for the procedure, I could hear the woman in the next room to me having her procedure done. It was horrific. Imagine hearing another woman cry and moan in pain knowing minutes later that they were coming in your room next.
The staff were extremely rude and simply did not care how they were treating us in the waiting room--keeping us waiting and never acknowledging the time they were making us wait. 8 hours is unacceptable and is a result of their inefficiency.
I can say one good thing though, the doctor was very nice--unfortunately, the other staff ruined the experience.

Trust me ladies, there are many professional clinics/doctors offices. Go somewhere else.

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These ladies that are bitching about the service they received in relation to insurance and cost, are idiots! The primary review should be about the quality of care and if you fully recovered without complications. I am looking for a place to go that will take the best of care of me and when I see a one-star review from several ladies who are complaining because of cost, you provide misleading information to the rest of us.

5
★★★★★

These ladies that are bitching about the service they received in relation to insurance and cost, are idiots! The primary review should be about the quality of care and if you fully recovered without complications. I am looking for a place to go that will take the best of care of me and when I see a one-star review from several ladies who are complaining because of cost, you provide misleading information to the rest of us.

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Hey FYI i reported them to the better business bureau. I have had many problems with them, and it's not about them being rude, but it makes me wonder if they are rude over the phone, how the doctors are treating patients in their checkups, how they handle their merchandise. If they are as careless with practice procedures as they are with patients on the phone...then we have a problem. I want to stop this unprofessional behavior before something serious happens...i suggest u file a complaint as well...they will pay attention if it's more than one person complaining.

1
★☆☆☆☆

Hey FYI i reported them to the better business bureau. I have had many problems with them, and it's not about them being rude, but it makes me wonder if they are rude over the phone, how the doctors are treating patients in their checkups, how they handle their merchandise. If they are as careless with practice procedures as they are with patients on the phone...then we have a problem. I want to stop this unprofessional behavior before something serious happens...i suggest u file a complaint as well...they will pay attention if it's more than one person complaining.

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I called both the Washington D.C and Silver Spring locations on different occasions for follow up appointments and to my surprise, I had to hold for an hour and a half to speak to someone. The receptionists were extremely unprofessional and showed no empathy. They were quick to tell me that my insurance was not accepted at the clinic (even though it was) and they were not willing to take responsibility for their actions. I highly recommend that all the employees at Planned Parenthood should take Customer Service and phone Etiqutte courses.

IF POSSIBLE, VISIT ANOTHER CLINIC FOR YOUR OBGYN AND FAMILY PLANNING NEEDS. Planned Parenthood does not deserve your money except they are willing to change their methods of operation.

From a very disappointed customer!

1
★☆☆☆☆

I called both the Washington D.C and Silver Spring locations on different occasions for follow up appointments and to my surprise, I had to hold for an hour and a half to speak to someone. The receptionists were extremely unprofessional and showed no empathy. They were quick to tell me that my insurance was not accepted at the clinic (even though it was) and they were not willing to take responsibility for their actions. I highly recommend that all the employees at Planned Parenthood should take Customer Service and phone Etiqutte courses.

IF POSSIBLE, VISIT ANOTHER CLINIC FOR YOUR OBGYN AND FAMILY PLANNING NEEDS. Planned Parenthood does not deserve your money except they are willing to change their methods of operation.

From a very disappointed customer!

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The Office in Silver Spring, MD is extremely unprofessional. The hispanic young lady at the front desk was extremely rude and arrogant. They charged me a radicilous amount of money and later I found out that it was supposed to be covered by my insurance and they told me that they spoke to my insurance provider and the procedure wasn't covered by the insurance...In addition, I was on hold for an hour and a half before I could speak to someone about my appointment and on top of that the lady who picked up the phone did not speak English at all. So I wasn't able to communicate with her because she couldn't understand me or vice versa.

I DO NOT recommend this place! Try to find some other OBGYN in Washington Metropolitan area!

1
★☆☆☆☆

The Office in Silver Spring, MD is extremely unprofessional. The hispanic young lady at the front desk was extremely rude and arrogant. They charged me a radicilous amount of money and later I found out that it was supposed to be covered by my insurance and they told me that they spoke to my insurance provider and the procedure wasn't covered by the insurance...In addition, I was on hold for an hour and a half before I could speak to someone about my appointment and on top of that the lady who picked up the phone did not speak English at all. So I wasn't able to communicate with her because she couldn't understand me or vice versa.

I DO NOT recommend this place! Try to find some other OBGYN in Washington Metropolitan area!

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