Hour Eyes Doctors Of Optometry

★★☆☆☆
  • 11802 Rockville Pike Ste B

    Rockville, MD 20852

    Map & Directions
  • 301-770-7780

About Hour Eyes Doctors Of Optometry

Categories
  • Optometrists
  • Opticians

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1.5 4
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Worst customer service I have ever experienced! I talked to three different employees and was given three completely different answers to my questions concerning contacts. When one employee told me over the phone that I could come in and get a free trial of disposable contacts since I had recently had an eye exam there, I drove to the store. The person at the front desk tried to argue with me and said the other employee gave me wrong information over the phone. When I asked to speak to the person in charge or to an optometrist, he said I would have to "get in line and wait 3 hours because other people are in front of me". Unbelievable how much they devalue customers! I will never again purchase eye wear at Hour Eyes or have exams performed at their office. I went to an optometrist in Silver Spring who fitted me for just $35. Hour Eyes was going to charge me over $100. They will keep losing customers with the level of service they provide - or lack thereof.

1
★☆☆☆☆

Worst customer service I have ever experienced! I talked to three different employees and was given three completely different answers to my questions concerning contacts. When one employee told me over the phone that I could come in and get a free trial of disposable contacts since I had recently had an eye exam there, I drove to the store. The person at the front desk tried to argue with me and said the other employee gave me wrong information over the phone. When I asked to speak to the person in charge or to an optometrist, he said I would have to "get in line and wait 3 hours because other people are in front of me". Unbelievable how much they devalue customers! I will never again purchase eye wear at Hour Eyes or have exams performed at their office. I went to an optometrist in Silver Spring who fitted me for just $35. Hour Eyes was going to charge me over $100. They will keep losing customers with the level of service they provide - or lack thereof.

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.

Watch out!

They have terrible customer service, tell you one thing charge another (particularly with regards to their contacts). They conveniently slid the fitting fee in the receipt and claimed it was unclaimed cost for the contact lenses (not a service cost that was neither the exam or the lens cost), after we asked them what the total process and cost was before we started. Otherwise known as bait and switch.

Our mistake was not being aware of this extra service (never paid for this before in my past contacts) and also of placing too much trust with the store.

Please be careful and make sure that you specifically ask if there is a fitting fee, its costs, as it is variable with store and some don't charge it.

Called my insurance and they said that private practices do not charge this fitting fee as it is part of the exam.

Good luck

1
★☆☆☆☆

Watch out!

They have terrible customer service, tell you one thing charge another (particularly with regards to their contacts). They conveniently slid the fitting fee in the receipt and claimed it was unclaimed cost for the contact lenses (not a service cost that was neither the exam or the lens cost), after we asked them what the total process and cost was before we started. Otherwise known as bait and switch.

Our mistake was not being aware of this extra service (never paid for this before in my past contacts) and also of placing too much trust with the store.

Please be careful and make sure that you specifically ask if there is a fitting fee, its costs, as it is variable with store and some don't charge it.

Called my insurance and they said that private practices do not charge this fitting fee as it is part of the exam.

Good luck

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Terrible service, if by "service" you mean having glasses that you can see through. And the frames fall apart - not only did I receive lenses that are only barely passable for driving (after three re-ground lenses, the doctor "guessed" and the fourth time resulted in lenses that i could see through) the frames have fallen apart three times in the past three months since I purchased them. AVOID THIS PLACE.

1
★☆☆☆☆

Terrible service, if by "service" you mean having glasses that you can see through. And the frames fall apart - not only did I receive lenses that are only barely passable for driving (after three re-ground lenses, the doctor "guessed" and the fourth time resulted in lenses that i could see through) the frames have fallen apart three times in the past three months since I purchased them. AVOID THIS PLACE.

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1 out of 1 people found this review helpful.

.

I like this eye place for their selection. You really can't compete with the number of choices of frames that they have, unless you go to another one of the chain eye places in the area. On the other hand, I don't know if the service I received was as one-on-one or helpful as if I I had gone to a smaller, more intimate shop. You can get some really good sale prices here though on glasses, so it's worth it if you're willing to go to a more crowded place!

PROS: Great selection!
CONS: Very busy place!

3
★★★☆☆

I like this eye place for their selection. You really can't compete with the number of choices of frames that they have, unless you go to another one of the chain eye places in the area. On the other hand, I don't know if the service I received was as one-on-one or helpful as if I I had gone to a smaller, more intimate shop. You can get some really good sale prices here though on glasses, so it's worth it if you're willing to go to a more crowded place!

PROS: Great selection!
CONS: Very busy place!

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