Kensington Clock & Watch Rpr

★★★☆☆
  • 10426 Armory Ave

    Kensington, MD 20895

    Map & Directions
  • 301-942-3794

About Kensington Clock & Watch Rpr

Details
Hours
Mon - Sat, 10am - 5pm; Sun, 12pm - 5pm
3.2 25
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Unsatisfactory does not come close to how I feel about this crew.
The shop feels a little shady, but I will skip that for now. I dropped off a mantle clock for a cleaning and small repair. This should have been an 8 week job and finally, after over 19 weeks it was ready. They had a flimsy explanation for the delay and they were not cheap. I regret not going with my instincts and finding another place.

1
★☆☆☆☆

Unsatisfactory does not come close to how I feel about this crew.
The shop feels a little shady, but I will skip that for now. I dropped off a mantle clock for a cleaning and small repair. This should have been an 8 week job and finally, after over 19 weeks it was ready. They had a flimsy explanation for the delay and they were not cheap. I regret not going with my instincts and finding another place.

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.

I don't usually post reviews, but this place deserves an acknowledgment for their great service. The owner and his staff went far and beyond to fix my antique clock that no other repair shop wanted to even take on. This clock shop has experienced licensed technicians on staff that clearly know what they're doing and dealt with rare time keeping devices. I don't know any other place in the area that has comparable level of skill, selection of clocks and watches, and professional service. Keep it up folks!

5
★★★★★

I don't usually post reviews, but this place deserves an acknowledgment for their great service. The owner and his staff went far and beyond to fix my antique clock that no other repair shop wanted to even take on. This clock shop has experienced licensed technicians on staff that clearly know what they're doing and dealt with rare time keeping devices. I don't know any other place in the area that has comparable level of skill, selection of clocks and watches, and professional service. Keep it up folks!

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Creepy, and despite bringing in a cuckoo clock for diagnosis, would only inspect it via $80 home inspection service, then all other repairs would start at $1,000. After reading the other reviews, glad I didn't let these people into my home!

1
★☆☆☆☆

Creepy, and despite bringing in a cuckoo clock for diagnosis, would only inspect it via $80 home inspection service, then all other repairs would start at $1,000. After reading the other reviews, glad I didn't let these people into my home!

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1 out of 2 people found this review helpful.

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This store has been established many years ago and its very reliable. They repair clocks, watches, and sell them from showroom and catalog. The prices are reasonable. They apply coupons that the client can signt up for and recieve regularly. Check them out!

4
★★★★☆

This store has been established many years ago and its very reliable. They repair clocks, watches, and sell them from showroom and catalog. The prices are reasonable. They apply coupons that the client can signt up for and recieve regularly. Check them out!

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A courteous and knowledgeable staff, an outstanding service, & a quick turnaround . Happy with Kensington Clock Shop!

5
★★★★★

A courteous and knowledgeable staff, an outstanding service, & a quick turnaround . Happy with Kensington Clock Shop!

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.

Kensington clock shop is my only choice when it comes to repairing my watches and mantle clocks. I have been going to them for many years and I always leave extremely satisfied. The manager is always pleasant and courteous and the repair men are very knowledgeable in their areas of expertise. Great Experiences!! A++

-Robert Henderson

5
★★★★★

Kensington clock shop is my only choice when it comes to repairing my watches and mantle clocks. I have been going to them for many years and I always leave extremely satisfied. The manager is always pleasant and courteous and the repair men are very knowledgeable in their areas of expertise. Great Experiences!! A++

-Robert Henderson

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.

Very nice and professional staff, outstanding service, very quick turnaround. Very pleased with Kensington Clock and Watch!

5
★★★★★

Very nice and professional staff, outstanding service, very quick turnaround. Very pleased with Kensington Clock and Watch!

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.

I had an antique cuckoo clock my Mother bought me in Germany that my kids pulled off the wall and broke. I called Kensington Clock, and they had a technician out to my house within days. I was very happy when they fixed my precious clock, that had so many memories that went with it. And at a GREAT price.

I thought the damage my kids did, was unrepairable. Not for Kensington Clock .

I am glad I found them!

5
★★★★★

I had an antique cuckoo clock my Mother bought me in Germany that my kids pulled off the wall and broke. I called Kensington Clock, and they had a technician out to my house within days. I was very happy when they fixed my precious clock, that had so many memories that went with it. And at a GREAT price.

I thought the damage my kids did, was unrepairable. Not for Kensington Clock .

I am glad I found them!

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.

I have brought my watches in for repair. I was impressed with the quick service of the watchmaker. He was very knowledgable about my antique watch.

I tried to take it to another jeweler, and they could not fix it.

THANK YOU KENSINGTON CLOCK AND WATCH REPAIR SHOP! YOUR THE BEST!!!!

5
★★★★★

I have brought my watches in for repair. I was impressed with the quick service of the watchmaker. He was very knowledgable about my antique watch.

I tried to take it to another jeweler, and they could not fix it.

THANK YOU KENSINGTON CLOCK AND WATCH REPAIR SHOP! YOUR THE BEST!!!!

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I am very happy that I found Kensington Clock and Watch Repair. My Grandfather clock was very old, given to me by my mother over 40 years ago, and I had lost hope in finding a qualified company who I can trust. My friend referred me to Kensington Clock, and I was very pleased with the professionalism of the staff. I will strongly recommend this company to anyone.

5
★★★★★

I am very happy that I found Kensington Clock and Watch Repair. My Grandfather clock was very old, given to me by my mother over 40 years ago, and I had lost hope in finding a qualified company who I can trust. My friend referred me to Kensington Clock, and I was very pleased with the professionalism of the staff. I will strongly recommend this company to anyone.

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.

Horrible experience. They don't actually do the work themselves- but contract it out. Was given an estimate of $200 - $300 to repair my grand father clock. Was then sent a bill for $500. Originally, fought me on the estimate and gave me a hard time about issuing me a credit. Finally did give me a $100 credit, but was very rude about it. Janice, who answers the phone and the owner were extremely rude and unprofessinal. Will NOT use them again. They're crooks

1
★☆☆☆☆

Horrible experience. They don't actually do the work themselves- but contract it out. Was given an estimate of $200 - $300 to repair my grand father clock. Was then sent a bill for $500. Originally, fought me on the estimate and gave me a hard time about issuing me a credit. Finally did give me a $100 credit, but was very rude about it. Janice, who answers the phone and the owner were extremely rude and unprofessinal. Will NOT use them again. They're crooks

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2 out of 3 people found this review helpful.

.

The Clock shop regularly maintains my families high end Swiss watches and floor clock. They have a excellent customer care and support department. You can find clear instructions on setting and maintaining your watches and clock on the Kensington Clock Repair Web Site including a comprehensive video demonstration. I always get courtesy followup calls and the reps are nice, patient and knowledgeable. Enjoy the service!

4
★★★★☆

The Clock shop regularly maintains my families high end Swiss watches and floor clock. They have a excellent customer care and support department. You can find clear instructions on setting and maintaining your watches and clock on the Kensington Clock Repair Web Site including a comprehensive video demonstration. I always get courtesy followup calls and the reps are nice, patient and knowledgeable. Enjoy the service!

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.

I purchased a grandfather clock for my office and the owner, Mr. Rozhansky personally helped me choose one from a catalog, had it drop shipped directly from the manufacturer and sent a technician to set it up. I received 20% off the price plus free shipping and set up. I enjoyed dealing with the staff of Kensington clock shop an recommend them for business.

5
★★★★★

I purchased a grandfather clock for my office and the owner, Mr. Rozhansky personally helped me choose one from a catalog, had it drop shipped directly from the manufacturer and sent a technician to set it up. I received 20% off the price plus free shipping and set up. I enjoyed dealing with the staff of Kensington clock shop an recommend them for business.

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1 out of 1 people found this review helpful.

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These guys are great! They came to our house and got our old grandfather clock, which had been damaged in shipping and wouldn't keep accurate time at all anymore, running perfectly and for a very reasonable price. They followed up a month later to see if it was still working well, too. I would highly recommend them to anyone!

4
★★★★☆

These guys are great! They came to our house and got our old grandfather clock, which had been damaged in shipping and wouldn't keep accurate time at all anymore, running perfectly and for a very reasonable price. They followed up a month later to see if it was still working well, too. I would highly recommend them to anyone!

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.

I brought my wall clock in, which was very precious to me because it was my great grandfather's, and they told told me that it needed an overhaul. I was like ok then anything for my wall clock. They had it for like 6 months, and I took it home and it did not work. They gave me a 1 year warranty, so I decided to call them and have them take responsibility but they kept telling me that the manager Mr. Rosansky (I don't know how to spell his name), which is the owner by the way, was out on this clock maker show, or that he was on vacation. I was getting really sick of these lame excuses. Then, they would not even answer the phone. I felt so humiliated and insulted because I paid a lot of money for this stupid repair that did not even fix my clock. Do not use these people! They never take responsability for the slappy work they do! Really, these people are so irresponsible! As for now, my clock does not work and it's just there. I'm never using these people again! I encourage you to think it twice before going to this place! It's a FRAUD!

1
★☆☆☆☆

I brought my wall clock in, which was very precious to me because it was my great grandfather's, and they told told me that it needed an overhaul. I was like ok then anything for my wall clock. They had it for like 6 months, and I took it home and it did not work. They gave me a 1 year warranty, so I decided to call them and have them take responsibility but they kept telling me that the manager Mr. Rosansky (I don't know how to spell his name), which is the owner by the way, was out on this clock maker show, or that he was on vacation. I was getting really sick of these lame excuses. Then, they would not even answer the phone. I felt so humiliated and insulted because I paid a lot of money for this stupid repair that did not even fix my clock. Do not use these people! They never take responsability for the slappy work they do! Really, these people are so irresponsible! As for now, my clock does not work and it's just there. I'm never using these people again! I encourage you to think it twice before going to this place! It's a FRAUD!

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3 out of 3 people found this review helpful.

.

The Clock shop regularly maintains my floor clock. They have a excellent customer care and support department. You can find clear instructions on setting and maintaining your clock on the Kensington Clock Repair Web Site including a comprehensive video demonstration. I always get courtesy followup calls and the reps are nice, patient and knowledgeable. Enjoy the service.

4
★★★★☆

The Clock shop regularly maintains my floor clock. They have a excellent customer care and support department. You can find clear instructions on setting and maintaining your clock on the Kensington Clock Repair Web Site including a comprehensive video demonstration. I always get courtesy followup calls and the reps are nice, patient and knowledgeable. Enjoy the service.

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1 out of 1 people found this review helpful.

.

I took my pocket watch to Kensington Clock & Watch shop about a month ago after dealing other repair people with very unpleasant experience. I was simply told to forget about fixing it. This watch has a high sentimental value for me, so I took it to these people as my last resort. I was amassed to find out that they completely restored it for a very reasonable price.
I highly recommend this shop to anyone who seeks professional watch and clock service.
A+

5
★★★★★

I took my pocket watch to Kensington Clock & Watch shop about a month ago after dealing other repair people with very unpleasant experience. I was simply told to forget about fixing it. This watch has a high sentimental value for me, so I took it to these people as my last resort. I was amassed to find out that they completely restored it for a very reasonable price.
I highly recommend this shop to anyone who seeks professional watch and clock service.
A+

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1 out of 1 people found this review helpful.

.

I brought my mantel clock for repair. They charged me $350 to fix the clock. After i got it back and took it home it never worked. I called them several times and every time i called they made a new excuse. Manager is not available. manager is out of town. I used to call them day and night and they never returned my calls. Until this day my mantel clock never worked. In my opinion they didnt do anything to my clock. They just stole from my $350. As soon as the russian takes the money he'll leave you hanging and no matter how many calls you make. At that same time, I took my watch for repair and it took them almost 7 months to repair it. when they told me in the beginning that it would only take 3-4 weeks. Every time I called to ask about my watch they made a new story up. When I finally when to pick up my watch they overcharged me!! it was $8 more of the original estimate. So if you come to the store BRING A CALCULATOR AND DO YOUR OWN MATH. This is the first and last time i used them. I would never recommend anyone to go there. It s a shame to have people like that to run businesses in a historical town like the beautiful town of Kensington.

1
★☆☆☆☆

I brought my mantel clock for repair. They charged me $350 to fix the clock. After i got it back and took it home it never worked. I called them several times and every time i called they made a new excuse. Manager is not available. manager is out of town. I used to call them day and night and they never returned my calls. Until this day my mantel clock never worked. In my opinion they didnt do anything to my clock. They just stole from my $350. As soon as the russian takes the money he'll leave you hanging and no matter how many calls you make. At that same time, I took my watch for repair and it took them almost 7 months to repair it. when they told me in the beginning that it would only take 3-4 weeks. Every time I called to ask about my watch they made a new story up. When I finally when to pick up my watch they overcharged me!! it was $8 more of the original estimate. So if you come to the store BRING A CALCULATOR AND DO YOUR OWN MATH. This is the first and last time i used them. I would never recommend anyone to go there. It s a shame to have people like that to run businesses in a historical town like the beautiful town of Kensington.

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2 out of 3 people found this review helpful.

.

This business is 100% fraudulent. They get money up front, and do fake work. We brought in a mantle clock for repair, got charged $250 up-front, and all the Russian guy did was blow the dust out of it. Of course it didn't work after the fake "repair". If there were parts of value, I'm sure he would have stolen them. Don't go to this shop without a gun - and not to it repaired, but to get your money back.

1
★☆☆☆☆

This business is 100% fraudulent. They get money up front, and do fake work. We brought in a mantle clock for repair, got charged $250 up-front, and all the Russian guy did was blow the dust out of it. Of course it didn't work after the fake "repair". If there were parts of value, I'm sure he would have stolen them. Don't go to this shop without a gun - and not to it repaired, but to get your money back.

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2 out of 3 people found this review helpful.

.

It is not a reputable store to do business with. I took an antique music box in to be repaired. They told me they could do it but it would take 8-9 weeks or perhaps longer. I called them 3 months after I dropped it off and someone told me the "parts" had come in a few days prior but that it would be about three more weeks to finish the repairs. I called back five weeks later and surprisingly was told that the "parts" had just arrived a few days prior and that it would be about three weeks to finish the repairs. Deja vu? This time, at three weeks I drove over to the store and asked for my music box whether it was fixed or not. I was told by the owner, Mr. Rozhansky, that he could not release the music box to me because the technician was not in the store at the moment and the music box was in a safe (?!). The owner of a store doesn't have the combination to a safe in his store that has customers' merchandise in it? He told me he would call me back and let me know when I could pick it up because it had to be put back together. When I got home, there was a message on my answering machine from Mr. Rozhansky stating that the technician, who was supposedly "out of the office at the moment" was on vacation and would not return until Thursday of the following week. He also stated that a couple of parts were on back-order. Parts for an antique music box? Were they on back order from Antique Parts R Us? Please! And what happened to the "parts" that had come in twice before? At no time on previous calls was I told that there were still "parts" on order. At this point I was gathering evidence for a lawsuit so I let it go. I did tell him that I would come back to the store to pick up the music box on the following Friday whether he called or not. On the following Wednesday I got a call from Mr. Rozhansky stating the music box could be picked up. I guess the technician must have come back early from his "vacation". I went to pick up the music box and surprisingly, it looked like it had not been touched, yet according to Mr. Rozhansky I could not pick it up initially because it had to be put back together. This is just my experience with Kensington Clock and Watch Co., for what it's worth.

1
★☆☆☆☆

It is not a reputable store to do business with. I took an antique music box in to be repaired. They told me they could do it but it would take 8-9 weeks or perhaps longer. I called them 3 months after I dropped it off and someone told me the "parts" had come in a few days prior but that it would be about three more weeks to finish the repairs. I called back five weeks later and surprisingly was told that the "parts" had just arrived a few days prior and that it would be about three weeks to finish the repairs. Deja vu? This time, at three weeks I drove over to the store and asked for my music box whether it was fixed or not. I was told by the owner, Mr. Rozhansky, that he could not release the music box to me because the technician was not in the store at the moment and the music box was in a safe (?!). The owner of a store doesn't have the combination to a safe in his store that has customers' merchandise in it? He told me he would call me back and let me know when I could pick it up because it had to be put back together. When I got home, there was a message on my answering machine from Mr. Rozhansky stating that the technician, who was supposedly "out of the office at the moment" was on vacation and would not return until Thursday of the following week. He also stated that a couple of parts were on back-order. Parts for an antique music box? Were they on back order from Antique Parts R Us? Please! And what happened to the "parts" that had come in twice before? At no time on previous calls was I told that there were still "parts" on order. At this point I was gathering evidence for a lawsuit so I let it go. I did tell him that I would come back to the store to pick up the music box on the following Friday whether he called or not. On the following Wednesday I got a call from Mr. Rozhansky stating the music box could be picked up. I guess the technician must have come back early from his "vacation". I went to pick up the music box and surprisingly, it looked like it had not been touched, yet according to Mr. Rozhansky I could not pick it up initially because it had to be put back together. This is just my experience with Kensington Clock and Watch Co., for what it's worth.

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2 out of 3 people found this review helpful.

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I would never use them again. They do not understand what customer service means. Once they get your money, they change their story about the condition of your clock and try to insult you by telling you you need additional work done but you have to pay more to do so. I truly believe that they actually don't know how to fix a clock but they need the money. Dishonest. I would never recommend them to anyone. I too believe that they have written their own positive reviews.

1
★☆☆☆☆

I would never use them again. They do not understand what customer service means. Once they get your money, they change their story about the condition of your clock and try to insult you by telling you you need additional work done but you have to pay more to do so. I truly believe that they actually don't know how to fix a clock but they need the money. Dishonest. I would never recommend them to anyone. I too believe that they have written their own positive reviews.

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2 out of 3 people found this review helpful.

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I was told my watch was fixed and I went down to pick it up, paid $154 for it and lo and behold it was NOT fixed, I don't believe it was even touched. Upon closer inspection and after I had signed the MasterCard slip, I could see the watch stem was still out just like I had brought it in! The clerk who was handling this transaction says he does not fix watches wanted me to keep it there to be repaired when I said no, I was going to take it elsewhere and asked for a credit back on my charge card he told me NO CREDIT and get this, refused to give me back my watch....only when I said I was going to call Mo Co Police because I am pretty certain this watch was mine did he give me my watch. He was very rude and I would NOT recommend this shop to anyone, it had a horrible musty odor, the old clocks looked like junk at very high prices. I think Kensington Clock submitted their own positive reviews.

1
★☆☆☆☆

I was told my watch was fixed and I went down to pick it up, paid $154 for it and lo and behold it was NOT fixed, I don't believe it was even touched. Upon closer inspection and after I had signed the MasterCard slip, I could see the watch stem was still out just like I had brought it in! The clerk who was handling this transaction says he does not fix watches wanted me to keep it there to be repaired when I said no, I was going to take it elsewhere and asked for a credit back on my charge card he told me NO CREDIT and get this, refused to give me back my watch....only when I said I was going to call Mo Co Police because I am pretty certain this watch was mine did he give me my watch. He was very rude and I would NOT recommend this shop to anyone, it had a horrible musty odor, the old clocks looked like junk at very high prices. I think Kensington Clock submitted their own positive reviews.

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3 out of 3 people found this review helpful.

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Do not use these people. They tell you you need work done that you don't only after you paid them then then tell you you can apply what you paid to it. After consulting with other repair shops, they over charge and do not actually work on the clocks. They purchase new and call it overhauled. There is no way to discuss anything with them because they hang up on you when you disagree with them. It really is a shame.

1
★☆☆☆☆

Do not use these people. They tell you you need work done that you don't only after you paid them then then tell you you can apply what you paid to it. After consulting with other repair shops, they over charge and do not actually work on the clocks. They purchase new and call it overhauled. There is no way to discuss anything with them because they hang up on you when you disagree with them. It really is a shame.

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2 out of 3 people found this review helpful.

.

Raffie did a great job in adjusting the bands on 2 stainless steel watches. He also re-adjusted them for me another day when I decided that I wanted a slightly different fit. Very reasonable price. He also seemed to have a good selection of watches and jewelry.

5
★★★★★

Raffie did a great job in adjusting the bands on 2 stainless steel watches. He also re-adjusted them for me another day when I decided that I wanted a slightly different fit. Very reasonable price. He also seemed to have a good selection of watches and jewelry.

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1 out of 2 people found this review helpful.

.

This is a very good store. It has a number of granfather clocks in stock. It is a clock specialist!!! This store repairs clocks, watches, and sells them. The prices are reasonable. The lowest prices I've seen. This store has been in business for a while. Check them out!

4
★★★★☆

This is a very good store. It has a number of granfather clocks in stock. It is a clock specialist!!! This store repairs clocks, watches, and sells them. The prices are reasonable. The lowest prices I've seen. This store has been in business for a while. Check them out!

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1 out of 2 people found this review helpful.

 

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