Offenbacher's

★★☆☆☆
  • 6475 Dobbin Rd

    Columbia, MD 21045

    Map & Directions
  • 443-276-0333

About Offenbacher's

Details
Hours
Mon - Sat, 10am - 9pm; Sun, 11am - 6pm
2.0 7
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Offenbachers has the worst customer service I have ever dealt with. If you happen to deal with Mark Schmidt at 301-881-8565, you'll be dealing with one of the least intelligent district managers a retail store has ever seen. Instead of helping me find a solution to a problem offenbachers was responsible for, he basically did nothing for me and didn't care to have me as a customer. I will never purchase from this store again and I suggest you do the same. They also list quite a bit on their website that they do not actually have, they just act as distribution and order it from manufacturers. Alot of companies do that, but you expect they will own up to the customer service on those products. Offenbachers's does not.

1
★☆☆☆☆

Offenbachers has the worst customer service I have ever dealt with. If you happen to deal with Mark Schmidt at 301-881-8565, you'll be dealing with one of the least intelligent district managers a retail store has ever seen. Instead of helping me find a solution to a problem offenbachers was responsible for, he basically did nothing for me and didn't care to have me as a customer. I will never purchase from this store again and I suggest you do the same. They also list quite a bit on their website that they do not actually have, they just act as distribution and order it from manufacturers. Alot of companies do that, but you expect they will own up to the customer service on those products. Offenbachers's does not.

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I went to the columbia store to purchase a outdoro seating area and dining table. The staff treated me as if I was invisible. I wasn't able to get anyone to assist me. Very poor customer service. I wouldn't recommend shopping there.

1
★☆☆☆☆

I went to the columbia store to purchase a outdoro seating area and dining table. The staff treated me as if I was invisible. I wasn't able to get anyone to assist me. Very poor customer service. I wouldn't recommend shopping there.

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We looked at their collection here and they do have a lot to look at - all the latest styles and such. Grills and fireplaces too. But they are very expensive. We ended up going to our local warehouse store to buy a set.

3
★★★☆☆

We looked at their collection here and they do have a lot to look at - all the latest styles and such. Grills and fireplaces too. But they are very expensive. We ended up going to our local warehouse store to buy a set.

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Offenbacher's in Columbia has a wide selection of patio furniture. The display area is well organized and easy to navigate despite the large number of items on the floor. Sales staff are attentive without being overbearing. They are knowledgeable and helpful. Staff will work with you to meet your needs. Delivery and set-up of a patio set was free, on schedule and done well. I'd do business with them again.

3
★★★☆☆

Offenbacher's in Columbia has a wide selection of patio furniture. The display area is well organized and easy to navigate despite the large number of items on the floor. Sales staff are attentive without being overbearing. They are knowledgeable and helpful. Staff will work with you to meet your needs. Delivery and set-up of a patio set was free, on schedule and done well. I'd do business with them again.

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We shopped here while looking for patio furniture. We found a set that we liked and springboarded from there. It was very pricey, but it we were at least able to an idea of what was available. They also have a selection of game room stuff and fireplaces. Folks were friendly and stayed out of the way. Go check it out to see what options are available to you, if nothing else.

PROS: selection
CONS: price

2
★★☆☆☆

We shopped here while looking for patio furniture. We found a set that we liked and springboarded from there. It was very pricey, but it we were at least able to an idea of what was available. They also have a selection of game room stuff and fireplaces. Folks were friendly and stayed out of the way. Go check it out to see what options are available to you, if nothing else.

PROS: selection
CONS: price

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Went to Offenbachers for patio furniture but found it way too expensive. The quality was no better than other stores, but they charged twice as much. I was not impressed by the employees either, they certainly do not work on commission. They barely greeted me as I entered, no help at all.

2
★★☆☆☆

Went to Offenbachers for patio furniture but found it way too expensive. The quality was no better than other stores, but they charged twice as much. I was not impressed by the employees either, they certainly do not work on commission. They barely greeted me as I entered, no help at all.

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Offenbacher's is a really nice store to visit and browse around in, but I would not recommend making any purchases there. I found the prices to be much too high and not worth paying. You would be much better off price shopping because you will most likely find a cheaper price somewhere else for what you are interested in. I was able to purchase a fiber optic Christmas decoration that was $50 cheaper than what Offenbacher's wanted.

2
★★☆☆☆

Offenbacher's is a really nice store to visit and browse around in, but I would not recommend making any purchases there. I found the prices to be much too high and not worth paying. You would be much better off price shopping because you will most likely find a cheaper price somewhere else for what you are interested in. I was able to purchase a fiber optic Christmas decoration that was $50 cheaper than what Offenbacher's wanted.

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