Walbrook Mill & Lumber

★☆☆☆☆
Providing top quality products and exceptional service.
  • 2636 West North Ave

    Baltimore, MD 21216

    Map & Directions
  • 410-462-2200

Home & Garden

Home & Garden
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I ordered more than a dozen custom doors which all arrived with the swings reversed. I reviewed the architectural drawings with the door "specialist" who I relied upon to spec the doors properly. I am not sure if he is dyslexic or just unqualified, but they flatly refused to acknowledge their mistake, and the owner would never return my phone calls. I was extremely patient, hoping to resolve the matter with them, and when the owner finally spoke with me he was arrogant, vulgar and incredibly unprofessional. By that point it was too late to file a merchant grievance with my credit card company. Nice guys finish last. I should have stuck them with the doors at day one. These guys don't deserve you business. Look elsewhere or do without.

1
★☆☆☆☆

I ordered more than a dozen custom doors which all arrived with the swings reversed. I reviewed the architectural drawings with the door "specialist" who I relied upon to spec the doors properly. I am not sure if he is dyslexic or just unqualified, but they flatly refused to acknowledge their mistake, and the owner would never return my phone calls. I was extremely patient, hoping to resolve the matter with them, and when the owner finally spoke with me he was arrogant, vulgar and incredibly unprofessional. By that point it was too late to file a merchant grievance with my credit card company. Nice guys finish last. I should have stuck them with the doors at day one. These guys don't deserve you business. Look elsewhere or do without.

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