Pet LOFT

★★★☆☆
  • 311 E Ridgeville Blvd

    Mt Airy, MD 21771

    Map & Directions
  • 301-831-0758

2.625 8
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I had shopped, unknowingly, at this store for years. The staff was always friendly and helpful. I needed a Gentle Leader for our new puppy. They didn't have them but had a different brand that was sized by a number. I wasn't sure what size but they didn't have the smaller one that I thought would work so I got the larger one. The sales person said "No problem, if it doesn't fit just bring it back". I had been told that at least one other time about something else, when I had bought the wrong dog food. They said "Just bring it back (the open unused bag by the way) but I would never do that because I made the mistake. This was a brand new collar, taken out of the package once. It was obviously too big. I put it back in just the way I got it. It was one of those packages that just snap back together. Anyway, a couple weeks later I needed yet another $50 bag of dog food, I took the collar back. I couldn't find the receipt but figured they would give me a store credit at least. I had been a very loyal customer and had spent a lot of money there over the years. The manager says he can't take it back. I e-mailed the owner and the same answer. This is appalling. You would think they would appreciate their customers who keep them in business. After the fact he wanted to possibly give me a credit but he would have to look at the item. Never again, find another pet store.

1
★☆☆☆☆

I had shopped, unknowingly, at this store for years. The staff was always friendly and helpful. I needed a Gentle Leader for our new puppy. They didn't have them but had a different brand that was sized by a number. I wasn't sure what size but they didn't have the smaller one that I thought would work so I got the larger one. The sales person said "No problem, if it doesn't fit just bring it back". I had been told that at least one other time about something else, when I had bought the wrong dog food. They said "Just bring it back (the open unused bag by the way) but I would never do that because I made the mistake. This was a brand new collar, taken out of the package once. It was obviously too big. I put it back in just the way I got it. It was one of those packages that just snap back together. Anyway, a couple weeks later I needed yet another $50 bag of dog food, I took the collar back. I couldn't find the receipt but figured they would give me a store credit at least. I had been a very loyal customer and had spent a lot of money there over the years. The manager says he can't take it back. I e-mailed the owner and the same answer. This is appalling. You would think they would appreciate their customers who keep them in business. After the fact he wanted to possibly give me a credit but he would have to look at the item. Never again, find another pet store.

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The people who own and run the Pet Loft in Mount Airy sold us a hermit crab that died less than two days after purchase and would not provide a replacement. I do not recommend this store. We bought a hermit crab from this store on Saturday 10/23?? my 8-yr olds first pet. The hermit crab was dead by Monday 10/25. The first thing my son did when he got home from school on Monday was check on his pet. He was devastated to find that the hermit crab was dead ?? less than two days after we purchased it from Pet Loft. I called the store that night and asked for a replacement. The manager on duty said they would not replace the hermit crab. I asked to speak to the store owner. He was not available. I called twice the next day asking to speak to the owner and left my name and number. I never received a call back. In addition to the $10 we had spent on the hermit crab, we had purchased an additional $10 worth of hermit crab ??stuff?? at the store. Please don??t let this happen to you. My son has many years of pet ownership ahead of him - we will not be purchasing our pets or pet products from this store.

1
★☆☆☆☆

The people who own and run the Pet Loft in Mount Airy sold us a hermit crab that died less than two days after purchase and would not provide a replacement. I do not recommend this store. We bought a hermit crab from this store on Saturday 10/23?? my 8-yr olds first pet. The hermit crab was dead by Monday 10/25. The first thing my son did when he got home from school on Monday was check on his pet. He was devastated to find that the hermit crab was dead ?? less than two days after we purchased it from Pet Loft. I called the store that night and asked for a replacement. The manager on duty said they would not replace the hermit crab. I asked to speak to the store owner. He was not available. I called twice the next day asking to speak to the owner and left my name and number. I never received a call back. In addition to the $10 we had spent on the hermit crab, we had purchased an additional $10 worth of hermit crab ??stuff?? at the store. Please don??t let this happen to you. My son has many years of pet ownership ahead of him - we will not be purchasing our pets or pet products from this store.

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They have down sized and still offer most pet needs but they should change their website to reflect the changes.

3
★★★☆☆

They have down sized and still offer most pet needs but they should change their website to reflect the changes.

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We lost our cat last year, and Pet Loft was the only business in Mount Airy to keep our "lost cat" poster in their window. After 6 weeks, someone saw our poster in their window and returned our cat to us! Pet Loft is great. The staff people are very helpful, they carry a variety of natural and organic food for animals, and they will special order items and then call you when your items arrive. Great store!

5
★★★★★

We lost our cat last year, and Pet Loft was the only business in Mount Airy to keep our "lost cat" poster in their window. After 6 weeks, someone saw our poster in their window and returned our cat to us! Pet Loft is great. The staff people are very helpful, they carry a variety of natural and organic food for animals, and they will special order items and then call you when your items arrive. Great store!

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I drove 45 miles to visit the store but walked out without buying anything when I saw they sold puppies. When I got home I emailed them asking if they knew where the puppies came from and if they cared about whether they were from puppy mills or not. Sadly I never received a reply. I hope it is not true, but I think that is pretty telling. My guess is they didn't reply because they know where the puppies come from and they don't care. I guess some people will do anything to make a buck - even people who claim to care about animals.

1
★☆☆☆☆

I drove 45 miles to visit the store but walked out without buying anything when I saw they sold puppies. When I got home I emailed them asking if they knew where the puppies came from and if they cared about whether they were from puppy mills or not. Sadly I never received a reply. I hope it is not true, but I think that is pretty telling. My guess is they didn't reply because they know where the puppies come from and they don't care. I guess some people will do anything to make a buck - even people who claim to care about animals.

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2 out of 2 people found this review helpful.

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Nice store, great selection of EXCELLENT dog foods BUT they sell dogs...dogs from puppy mills, purchased by petloft through James and Mary Jane Ragland, USDA Broker #43B0215, Elk Creek, MO, who received the puppy from a USDA Breeder, Merie Hicks, Indian Grove Kennel, USDA #43-A-2998, Hartville, MO.

The Broker, if you do even a little web research, has had SEVERAL complaints about the way they keep/transport pups. Also, they supply dogs for the HUNT Corp.

Such a shame that such a well run, well stocked local store decides to pay the rent with puppies birthed through the terrible situation of a puppy mill.

I hope the owners decide to change their business practices soon.

Please understand that this note is not meant to be disrespectful just attempting to educate about the puppies.

1
★☆☆☆☆

Nice store, great selection of EXCELLENT dog foods BUT they sell dogs...dogs from puppy mills, purchased by petloft through James and Mary Jane Ragland, USDA Broker #43B0215, Elk Creek, MO, who received the puppy from a USDA Breeder, Merie Hicks, Indian Grove Kennel, USDA #43-A-2998, Hartville, MO.

The Broker, if you do even a little web research, has had SEVERAL complaints about the way they keep/transport pups. Also, they supply dogs for the HUNT Corp.

Such a shame that such a well run, well stocked local store decides to pay the rent with puppies birthed through the terrible situation of a puppy mill.

I hope the owners decide to change their business practices soon.

Please understand that this note is not meant to be disrespectful just attempting to educate about the puppies.

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My kids and I went here looking to get them a new hermit crab. All their pets were clean and well taken care of. The sales people were very friendly and helpful. We decided to pick up some other needed supplies while there and everything was easy to find and reasonably priced.

5
★★★★★

My kids and I went here looking to get them a new hermit crab. All their pets were clean and well taken care of. The sales people were very friendly and helpful. We decided to pick up some other needed supplies while there and everything was easy to find and reasonably priced.

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The Pet Loft is a good store to visit for most of your basic pet needs. The store is very well-kept, and the merchandise selection is good. They carry some things that other pet stores do not. For instance, I needed to buy feeder rats, but most regualar pet stores do not sell them. Not only does this store sell them, but they are at a very good price. Also, the employees have always been very helpful.

4
★★★★☆

The Pet Loft is a good store to visit for most of your basic pet needs. The store is very well-kept, and the merchandise selection is good. They carry some things that other pet stores do not. For instance, I needed to buy feeder rats, but most regualar pet stores do not sell them. Not only does this store sell them, but they are at a very good price. Also, the employees have always been very helpful.

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