Kleenize Rug Cleaners

★★★★★
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  • 6300 Falls Rd

    Baltimore, MD 21209

    Cross street: <p>Opposite of Princeton Sports</p>

    Map & Directions
  • 410-825-4144

About Kleenize Rug Cleaners

Details
Hours
Mon-Fri 8am-12pm; 1pm-5pm

Personal Services

Personal Services
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4.5 4
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To defend Kleenize!! Kleenize is a family run business!! This January of 2014 the family of Kleenize experienced a very tragic and totally unexpected death. When something of this magnitude occurs people lose all sense of direction.

3
★★★★★

To defend Kleenize!! Kleenize is a family run business!! This January of 2014 the family of Kleenize experienced a very tragic and totally unexpected death. When something of this magnitude occurs people lose all sense of direction.

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Where have these people gone? I have tried on 3 occasions over the last 10 days to pick up my rugs when they told me they would be ready. Doors are closed. Nobody home. No sign on the door. Answering machine gives no information and does

3
★★★★★

Where have these people gone? I have tried on 3 occasions over the last 10 days to pick up my rugs when they told me they would be ready. Doors are closed. Nobody home. No sign on the door. Answering machine gives no information and does

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Absolutely the worst customer service I've ever experienced. My ex-boyfriend left my rugs there for almost 2 years. When I learned that they were there I attempted to retrieve them and learned that the most expensive of my rugs cleaned, a 100 year old antique serapi was sold. The manager refused to tell me how much he sold my rug for, nor would he take off the storage or cleaning fee for this rug off a combined ticket with another rug. I felt trapped as I was forced to pay for a rug I no longer owned in order to retrieve the remaining rug. I find it incredulous that the owner made a profit off of my rug and then proceeded to force me to pay for its cleaning and storage. What bothered me the most about this situation was the level of deceit and disrespect from the manager/owner. It's not the fact that they sold the rug, or having to pay for it's storage and cleaning, but rather the curt and insensitive demeanor of the management.

0
★☆☆☆☆

Absolutely the worst customer service I've ever experienced. My ex-boyfriend left my rugs there for almost 2 years. When I learned that they were there I attempted to retrieve them and learned that the most expensive of my rugs cleaned, a 100 year old antique serapi was sold. The manager refused to tell me how much he sold my rug for, nor would he take off the storage or cleaning fee for this rug off a combined ticket with another rug. I felt trapped as I was forced to pay for a rug I no longer owned in order to retrieve the remaining rug. I find it incredulous that the owner made a profit off of my rug and then proceeded to force me to pay for its cleaning and storage. What bothered me the most about this situation was the level of deceit and disrespect from the manager/owner. It's not the fact that they sold the rug, or having to pay for it's storage and cleaning, but rather the curt and insensitive demeanor of the management.

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They take extra good care of Pottery Barn rugs all the way through grandma's oriental. Nice QUICK job too, with picking up, cutting pads and answering questions.\r\n

2
★★★★★

They take extra good care of Pottery Barn rugs all the way through grandma's oriental. Nice QUICK job too, with picking up, cutting pads and answering questions.\r\n

Pros: Recommended cleaners & padding for your orientals

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