Bridal Images

★★★☆☆
Where Quality & Personalized Service Are A Must!
  • 837 Rockville Pike F

    Washington, DC 20009

    Map & Directions
  • 301-738-9080

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Here's the real deal! Called for an appt. and was politely given one same day. Greeted by friendly ladies and this place is GORGEOUS and HUGE! A great display of dresses everywhere you look, and yes, they are the latest styles right out

3
★★★★★

Here's the real deal! Called for an appt. and was politely given one same day. Greeted by friendly ladies and this place is GORGEOUS and HUGE! A great display of dresses everywhere you look, and yes, they are the latest styles right out

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I have never left a review for anything before til now. I felt compelled. Here I go. The only Bridal shop I ever heard about in my area was David's Bridal until I noticed there was another bridal shop in Rockville. I hang around in the area but it's usually after all the stores are closed. So I noticed Bridal Image and kept in mind that whenever its time to get married, I'll definately take a look, maybe I'll buy my dress there. Well I have an upcoming wedding so I've been looking. But I refuse to purchase from there.
I was in the area and decided to swing by not knowing what time they closed on Saturdays. I went upstairs to the store and the door said "Open". It said they close at 6 pm. I got to the door a t 5:57 and it was already locked. No problem, I could simply come another day.But then I just wanted to find out if they had a website so I can at least check it and get an idea of what they carry. I've googled bridal shops and their name never popped up considering how close they are t me. I guess I was asking for too much from the three ladies in there starring at me.
They all looked up and the two white women looked away as if I wasn't there. The young black lady started mouthing "we're closed" from across the hall as if I can hear her. And I told her that I was aware that they were closing but I just had a question. She started to look away and I felt so bad because 3 minutes or not, that door shouldn't have been closed before 6. Secondly, I felt disrespected that none of them bothered to even open the door for a moment to at least hear what I was saying becuase I obviously wasn't forcing to get in to shop. Instead, they stood there and talked among themselves and starred at me like I was stupid. If I had got to that door after 6 on the dot or after, then I wouldn't have bothered but I just figured I had minute to ask a question.

So what I'm saying is, those 3 women were very rude and disrespectful. And after some of the reviews, I know it's not worth going back there. Maybe it got to me becuase I had just came from a 12 hr shift from work but I wll never go in there.

1
★☆☆☆☆

I have never left a review for anything before til now. I felt compelled. Here I go. The only Bridal shop I ever heard about in my area was David's Bridal until I noticed there was another bridal shop in Rockville. I hang around in the area but it's usually after all the stores are closed. So I noticed Bridal Image and kept in mind that whenever its time to get married, I'll definately take a look, maybe I'll buy my dress there. Well I have an upcoming wedding so I've been looking. But I refuse to purchase from there.
I was in the area and decided to swing by not knowing what time they closed on Saturdays. I went upstairs to the store and the door said "Open". It said they close at 6 pm. I got to the door a t 5:57 and it was already locked. No problem, I could simply come another day.But then I just wanted to find out if they had a website so I can at least check it and get an idea of what they carry. I've googled bridal shops and their name never popped up considering how close they are t me. I guess I was asking for too much from the three ladies in there starring at me.
They all looked up and the two white women looked away as if I wasn't there. The young black lady started mouthing "we're closed" from across the hall as if I can hear her. And I told her that I was aware that they were closing but I just had a question. She started to look away and I felt so bad because 3 minutes or not, that door shouldn't have been closed before 6. Secondly, I felt disrespected that none of them bothered to even open the door for a moment to at least hear what I was saying becuase I obviously wasn't forcing to get in to shop. Instead, they stood there and talked among themselves and starred at me like I was stupid. If I had got to that door after 6 on the dot or after, then I wouldn't have bothered but I just figured I had minute to ask a question.

So what I'm saying is, those 3 women were very rude and disrespectful. And after some of the reviews, I know it's not worth going back there. Maybe it got to me becuase I had just came from a 12 hr shift from work but I wll never go in there.

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.

Could not believe how large and fun this salon was. Huge, huge number of gowns to look and try on. Yes, and I found my dress and attendant wear and it was so easy!! The dress is a designer style that no one else but me will be wearing!

* I received great assistance from the salesladies and a pretty decent price too.
* Very nice customer service and very expeirenced advice.
*Highly suggest trying to find your wedding wear here.

5
★★★★★

Could not believe how large and fun this salon was. Huge, huge number of gowns to look and try on. Yes, and I found my dress and attendant wear and it was so easy!! The dress is a designer style that no one else but me will be wearing!

* I received great assistance from the salesladies and a pretty decent price too.
* Very nice customer service and very expeirenced advice.
*Highly suggest trying to find your wedding wear here.

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.

Okay, here is the scoop. I was very concerned that I would not find what I was looking for, but to my surprise I did find the perfect wedding attire for the big day which will be this summer. It is a designer private label gown and so no one else will ever wear this style. Perfect Perfect Perfect and I am so thrilled about it. I did however receive plenty of attention and expert pointers. Sweet and lovely mannered ladies helped me through a shopping experience that I was originally dreading.

5
★★★★★

Okay, here is the scoop. I was very concerned that I would not find what I was looking for, but to my surprise I did find the perfect wedding attire for the big day which will be this summer. It is a designer private label gown and so no one else will ever wear this style. Perfect Perfect Perfect and I am so thrilled about it. I did however receive plenty of attention and expert pointers. Sweet and lovely mannered ladies helped me through a shopping experience that I was originally dreading.

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.

Hello All Brides, I want to tell you that you should go to Bridal Images because I found it was the best place to shopp.
Here are the points: 1) Huge Selection of Gowns 2) Wide variety of prices of new gowns. But the sample gowns that are on sale, will require some alteration work (that is where you save money)
3) Fantastic customer service!! Everyone there was kind and helpful (I think the other poor reviews were grossly exaggerated from angry people who did not get their way) and went way beyond my expectations.

5
★★★★★

Hello All Brides, I want to tell you that you should go to Bridal Images because I found it was the best place to shopp.
Here are the points: 1) Huge Selection of Gowns 2) Wide variety of prices of new gowns. But the sample gowns that are on sale, will require some alteration work (that is where you save money)
3) Fantastic customer service!! Everyone there was kind and helpful (I think the other poor reviews were grossly exaggerated from angry people who did not get their way) and went way beyond my expectations.

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.

I went to Bridal Images and had a SUPERIOR experience. You will be happy if you go here; huge selection of quality designer gowns, wedding planner and gave me free advise. I do not know what the other reviewee was talking about, but I was treated as a princess from the time I walked in to when I picked up my gown. Even the seamstress went above and beyond to make sure everthing looked perfect. (I think that sometimes other reviewees don't tell the truth to make themselves feel more powerful). In any case, I selected a gorgeous gown and received many compliments from it on my wedding day.

5
★★★★★

I went to Bridal Images and had a SUPERIOR experience. You will be happy if you go here; huge selection of quality designer gowns, wedding planner and gave me free advise. I do not know what the other reviewee was talking about, but I was treated as a princess from the time I walked in to when I picked up my gown. Even the seamstress went above and beyond to make sure everthing looked perfect. (I think that sometimes other reviewees don't tell the truth to make themselves feel more powerful). In any case, I selected a gorgeous gown and received many compliments from it on my wedding day.

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.

Best shop around! Thank you Bridal Images for helping me find my perfect gown, the staff from the receptionist to sales staff to seamstress were so professional. I could not have asked for a better experience. Having a professional staff really ensured that the gown, dresses and tuxedos too were perfect for our wedding.
World class experience and the prices were good too.

5
★★★★★

Best shop around! Thank you Bridal Images for helping me find my perfect gown, the staff from the receptionist to sales staff to seamstress were so professional. I could not have asked for a better experience. Having a professional staff really ensured that the gown, dresses and tuxedos too were perfect for our wedding.
World class experience and the prices were good too.

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1 out of 1 people found this review helpful.

.

If you BUY a dress from ??Bridal Images? (Rockville, MD), beware, and under any circumstance don??t allow them to do the alterations. You won??t be happy.

In November 2009, I bought my daughters wedding dress there. With each fitting there were unfulfilled expectations each time my daughter saw her dress. When we had her final fitting in September 2010, rightfully so, we were excited to see the final product. My husband came to see his daughter in her dress before the wedding.

When my daughter opened the door to the dressing room, she had her beautiful dress on, but she was also holding back tears. Why? The front of the dress had two-double seams in a upside down ??V? configuration going straight down her thighs on the inner lining! They looked horrible. The seamstress had made the seams ??facing? forward instead of facing her body. This made the seams clearly visible. Also instead of tapering the bust area to form fit, they left ??crumb? catchers as part of her dress.

When we told them that this was not satisfactory, their response: ??There is nothing we can do about that?that??s how it??s made?you shouldn??t have picked a dress with SEAMS!? Are you kidding me? That is your professional response to paying customers? We??re not buying a toaster?we just spent $450 on poor alterations. I wonder what the response is to ??potential? customers?

Having already paid, and getting no satisfaction with Bridal Images, we took the dress as it was. We made an appointment with a seamstress in Olney, MD. She was shocked and surprised at the amateurish alterations. She was able to FIX the dress and it came out beautiful! Again, ??Bridal Images? advice, ???don??t buy a dress with seams!? Our advice, buy it elsewhere.

1
★☆☆☆☆

If you BUY a dress from ??Bridal Images? (Rockville, MD), beware, and under any circumstance don??t allow them to do the alterations. You won??t be happy.

In November 2009, I bought my daughters wedding dress there. With each fitting there were unfulfilled expectations each time my daughter saw her dress. When we had her final fitting in September 2010, rightfully so, we were excited to see the final product. My husband came to see his daughter in her dress before the wedding.

When my daughter opened the door to the dressing room, she had her beautiful dress on, but she was also holding back tears. Why? The front of the dress had two-double seams in a upside down ??V? configuration going straight down her thighs on the inner lining! They looked horrible. The seamstress had made the seams ??facing? forward instead of facing her body. This made the seams clearly visible. Also instead of tapering the bust area to form fit, they left ??crumb? catchers as part of her dress.

When we told them that this was not satisfactory, their response: ??There is nothing we can do about that?that??s how it??s made?you shouldn??t have picked a dress with SEAMS!? Are you kidding me? That is your professional response to paying customers? We??re not buying a toaster?we just spent $450 on poor alterations. I wonder what the response is to ??potential? customers?

Having already paid, and getting no satisfaction with Bridal Images, we took the dress as it was. We made an appointment with a seamstress in Olney, MD. She was shocked and surprised at the amateurish alterations. She was able to FIX the dress and it came out beautiful! Again, ??Bridal Images? advice, ???don??t buy a dress with seams!? Our advice, buy it elsewhere.

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.

I was looking for a bridal dress and found it here! Wow, lots of choices. I had a good time and the staff paid great attention to me. Didn't have to spend a fortune neither. Go there and you will end up being happy.

5
★★★★★

I was looking for a bridal dress and found it here! Wow, lots of choices. I had a good time and the staff paid great attention to me. Didn't have to spend a fortune neither. Go there and you will end up being happy.

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.

I would recomend Bridal Images because this is where I will buy my wedding gown & bridesmaids too. Very good array of dresses to choose for, of which Susan, who was my sales girl, was professional & fun to work with. In summary:
-Superb level of service
- They have everything there, decent prices too
- No need to go anywhere else (in my opinion)

5
★★★★★

I would recomend Bridal Images because this is where I will buy my wedding gown & bridesmaids too. Very good array of dresses to choose for, of which Susan, who was my sales girl, was professional & fun to work with. In summary:
-Superb level of service
- They have everything there, decent prices too
- No need to go anywhere else (in my opinion)

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.

Just wanted to let you know that I had an awesome time shopping and finding my bridal gown & bridesmaid dresses here. From the time I stepped in, to the pampering they gave me, I felt like a princess. Beautiful gowns and experienced stylists, oh, and the prices there were very good too. I couldn't be happier with my experience and of course, my gown. Now on to planning the rest of my wedding.........

5
★★★★★

Just wanted to let you know that I had an awesome time shopping and finding my bridal gown & bridesmaid dresses here. From the time I stepped in, to the pampering they gave me, I felt like a princess. Beautiful gowns and experienced stylists, oh, and the prices there were very good too. I couldn't be happier with my experience and of course, my gown. Now on to planning the rest of my wedding.........

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.

What great salon. I love Azin, she helped me to find my dream wedding gown. After going all over town I was back to the place I started. When I started looking the very first gown she put on me was absolutely beautiful and I loved it but I wanted to see more. She was so kind to me and told me if I love it I should not confuse myself and keep looking. I though she just wants to make a sale but she was right. I went to almost every salon in the area. What a awful experience. The sales consultants were so rude the selections were not good enough for me. I found out the hard way that Azin, my wonderful consultant was so right. We went back to Bridal Images with my mom and two sisters and they all love my dress also. I am one HAPPY bride. I love you Azin and thank you Bridal Images.

5
★★★★★

What great salon. I love Azin, she helped me to find my dream wedding gown. After going all over town I was back to the place I started. When I started looking the very first gown she put on me was absolutely beautiful and I loved it but I wanted to see more. She was so kind to me and told me if I love it I should not confuse myself and keep looking. I though she just wants to make a sale but she was right. I went to almost every salon in the area. What a awful experience. The sales consultants were so rude the selections were not good enough for me. I found out the hard way that Azin, my wonderful consultant was so right. We went back to Bridal Images with my mom and two sisters and they all love my dress also. I am one HAPPY bride. I love you Azin and thank you Bridal Images.

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.

Beautiful salon, elegant, and what a selection! FABULOUS time and experience, I had Susan as my guide and she helped me find my stunning gown. Its an original silk gown, they do not have polyester dresses there. Rooms were spacious and all the ladies there were very nice, upbeat and honest with opinions. Of course, I had a private appointment and never felt rushed. Highly recommend, A+ rating

5
★★★★★

Beautiful salon, elegant, and what a selection! FABULOUS time and experience, I had Susan as my guide and she helped me find my stunning gown. Its an original silk gown, they do not have polyester dresses there. Rooms were spacious and all the ladies there were very nice, upbeat and honest with opinions. Of course, I had a private appointment and never felt rushed. Highly recommend, A+ rating

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HORRIBLE customer service. Extremely rude. Quite snobby--even after the bride spent over $20k during her first visit.
Tailor not very talented--I left crying twice because she didn't speak English and was yelling at me (I think her name was Vera). After hundreds of dollars, the dress still didn't fit properly.
Another friend had an appointment there (drove two hours) and they made her leave after she tried on a few dresses--said there was a limit. (And it's not like she was there for a really long time.)
This is a wedding--it should be joyful. Not painful. And the bride and bridal party certainly should not feel like an inconvenience to the snotty salespeople.??

1
★☆☆☆☆

HORRIBLE customer service. Extremely rude. Quite snobby--even after the bride spent over $20k during her first visit.
Tailor not very talented--I left crying twice because she didn't speak English and was yelling at me (I think her name was Vera). After hundreds of dollars, the dress still didn't fit properly.
Another friend had an appointment there (drove two hours) and they made her leave after she tried on a few dresses--said there was a limit. (And it's not like she was there for a really long time.)
This is a wedding--it should be joyful. Not painful. And the bride and bridal party certainly should not feel like an inconvenience to the snotty salespeople.??

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0 out of 2 people found this review helpful.

.

GREAT SALON. I am getting married this fall. I started looking for my gown and been to many salons in this area. Did not find what I want or the salon was not that I needed for my special day. Than I went to this store, My best experience ever. Great service, best selection and all price range. I BOUGHT MY DRESS. AND I LOVE IT. I am going to ask the wonderful lady that help me to come to my wedding. Must check it for yourself. I read some not good reviews here NOT WHAT I EXPERIENCED. LOVE IT. Thank you Bridal Images to make it so easy for me

5
★★★★★

GREAT SALON. I am getting married this fall. I started looking for my gown and been to many salons in this area. Did not find what I want or the salon was not that I needed for my special day. Than I went to this store, My best experience ever. Great service, best selection and all price range. I BOUGHT MY DRESS. AND I LOVE IT. I am going to ask the wonderful lady that help me to come to my wedding. Must check it for yourself. I read some not good reviews here NOT WHAT I EXPERIENCED. LOVE IT. Thank you Bridal Images to make it so easy for me

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1 out of 1 people found this review helpful.

.

Great Salon Experience! My sister and I had a great time at this place. Large selection of new gowns (not used) and the opinions of the consultants were so honest and correct. Made my selection after careful review and even received a good price for a designer gown. I was offered a large spacious room and serviced by experienced people who practically waited on us the whole time. I think that this salon deserves an A+ rating for the experience I received.

5
★★★★★

Great Salon Experience! My sister and I had a great time at this place. Large selection of new gowns (not used) and the opinions of the consultants were so honest and correct. Made my selection after careful review and even received a good price for a designer gown. I was offered a large spacious room and serviced by experienced people who practically waited on us the whole time. I think that this salon deserves an A+ rating for the experience I received.

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.

I just bought my gown from Bridal Images this past weekend! I worked with Babi and I can not say ENOUGH great things about my appointment with her. I know that a typical bridal apt is only an hour, however I was never rushed and I felt her opionions were truthful and valeuable! It was the best shopping experience I have had....been to a ton of salons, and I recommend the shop to all you brides out there!

5
★★★★★

I just bought my gown from Bridal Images this past weekend! I worked with Babi and I can not say ENOUGH great things about my appointment with her. I know that a typical bridal apt is only an hour, however I was never rushed and I felt her opionions were truthful and valeuable! It was the best shopping experience I have had....been to a ton of salons, and I recommend the shop to all you brides out there!

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.

I have to say I think Bridal Images was a great salon....the woman I worked with went above and beyond to help me find the perfect dress. She made my experience so much fun and memorable. I never write reviews unless they are bad, however I saw all the bad reviews about this shop in the past and I wanted to let customers know that I had a great time from start to finish.

4
★★★★☆

I have to say I think Bridal Images was a great salon....the woman I worked with went above and beyond to help me find the perfect dress. She made my experience so much fun and memorable. I never write reviews unless they are bad, however I saw all the bad reviews about this shop in the past and I wanted to let customers know that I had a great time from start to finish.

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.

NOT what a bride needs! My horrible frustrating experience motivated me to log on to create an account in hopes other gals will take their business elsewhere and get the customer service they deserve. I won't go into detail but rude/rushed/late/incorrect/unaccountable .. and a heads up, from above posts, I fear Sarah may now be under the guise of 'Rita'

1
★☆☆☆☆

NOT what a bride needs! My horrible frustrating experience motivated me to log on to create an account in hopes other gals will take their business elsewhere and get the customer service they deserve. I won't go into detail but rude/rushed/late/incorrect/unaccountable .. and a heads up, from above posts, I fear Sarah may now be under the guise of 'Rita'

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Terrible!! I would give this business 0 stars. Worked with Susan. Ordered a bridesmaid dress through this business. I live out-of-state, and was told at the time of ordering that the dress would be shipped directly to me. To have the dress shipped, I was told I needed to pay in full up front as well as pay an additional shipping charge. The dress never arrived, and when I called to inquire, I was then told that Bridal Images "never ships" and that the shipping charge was to cover shipping from the manufacturer to the store. When I pushed further, Susan then stated that this "shipping charge" was actually an "inspection fee." Neither of these makes any sense. I have never had to pay this type of fee for any dress I ordered from a bridal shop. They still refused to ship it after calling to complain, so the bride had to pick up my dress and ship it to me. When it arrived, the dress was entirely too large - my measurements were not a close call in the manufacturers measurement book because they looked it up when I called to complain. I believe that this was done so that more alterations would be needed on the dress and I would have to pay extra for this (Susan was surprised that I was not having the dress altered at their store). Stay away. This place falsifies charges and is a sham. I spoke with Azin who claimed to be the manager. I did not feel they addressed any of my concerns or were willing to help. I am now stuck with an overpriced dress that needs massive alterations.

1
★☆☆☆☆

Terrible!! I would give this business 0 stars. Worked with Susan. Ordered a bridesmaid dress through this business. I live out-of-state, and was told at the time of ordering that the dress would be shipped directly to me. To have the dress shipped, I was told I needed to pay in full up front as well as pay an additional shipping charge. The dress never arrived, and when I called to inquire, I was then told that Bridal Images "never ships" and that the shipping charge was to cover shipping from the manufacturer to the store. When I pushed further, Susan then stated that this "shipping charge" was actually an "inspection fee." Neither of these makes any sense. I have never had to pay this type of fee for any dress I ordered from a bridal shop. They still refused to ship it after calling to complain, so the bride had to pick up my dress and ship it to me. When it arrived, the dress was entirely too large - my measurements were not a close call in the manufacturers measurement book because they looked it up when I called to complain. I believe that this was done so that more alterations would be needed on the dress and I would have to pay extra for this (Susan was surprised that I was not having the dress altered at their store). Stay away. This place falsifies charges and is a sham. I spoke with Azin who claimed to be the manager. I did not feel they addressed any of my concerns or were willing to help. I am now stuck with an overpriced dress that needs massive alterations.

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I just picked up a flower girl's dress for my little girl for my SIL's wedding. Both my husband and I had already experienced bad services when we were placing a simple phone call to place an order so my expectations was very low when I went to pick up the dress. This is my experience with one particular woman who looks to be in her late 70s named Sarah-if that is her real name, she told me her name was Sarah. First she gave me a hard time when I simply said that I came to pick up a flower girl's dress for a wedding. She looked puzzled and asked me a bunch of questions which were not necessary. So I had to tell her that I came to pick up a flower girl dress for a wedding and I had gotten a phone call informing me that the dress was there and It's been there for a while. Then she asked for the date and name so I gave them to her. However, she said that she couldn't find the file with my SIL's name. Let's say her name is Jane Doe-Chiang. The woman said she didn't have a file named "Jane Doe-Chiang" but she said she had a file with the name Jane, but her last name was Chaaing and kept insisting that they had gotten the orders from Jane Chaaing, Not Jane Doe-Chiang. OK. What's does it matter? She found the file. However, the woman kept giving me a hard time. She kept insisting that she doesn't have the file by that name. I knew she was been stubborn or ignorant so I decided to leave and was going to call my SIL. Finally as I make my way out, she asked me for my daughter's name. She knew all along that she had the right file. I guess she was bored and wanted to play game by giving the "already paid up" customers a very hard time. She has the "What are you going to do? Are you going to the wedding? I bet you need the dress more than I do. Take it or leave it" attitude which you only see in the lowest level of sales business-playing with the leverage. By the way, when she asked for my daughter's name, I had to say " I thought you didn't have the file by that name" and she looked angry but couldn't say anything. Finally she brought he dress out and hung it without any comment except "sign here" when she gave me the receipt. Guess what?The woman accidentally gave me the manila folder underneath the receipt and I noticed the label on it. It was read "Jane Doe-Chaing" so I showed it to her. But she wouldn't look at it so I thought that she might not have heard me or actually couldn't read the label accurately since she was elderly so I showed it to her again. So the woman reluctantly took a look at it but said that she can only see "Jane Chaaing" and she made a very silly physical remark using her eyes and fingers that is used by senseless people when they make fun of Asian people. I thought at first that she was blaming her thick glasses. LOL. when she was doing that gesture. But when she thought I was not offended, she did it again! Like a 4-year-old! And then she walked towards me and even with my "do not touch me " warning, she physically pushed me out after she told me shut up. She even said that she was going to call the police if I don't leave, so I said "Good, you physically pushed me. Go ahead" She walked over to the phone, picked it up but couldn't press any numbers because... she was guilty. LOL. I didn't bother asking for a manager or owner. From the experiences that we had and other customers, there's got to be a lot wrong with the management/ownership. When you are in the wedding business, I think you need to be extra gentle, concerning and supportive because once the customers sign the paper, they depend on your delivery. Bridal Images of Rockville, MD may serve some of their customers of their choice but definitely not for everyone. In the digital age when just about everything can be ordered on line for cheaper prices and better services, Bridal Images of Rockville, MD needs to educate "Sarah" person (again, I'm not sure it's her real name" to be a decent receptionist. After coming home, when I talked to my husband, he also said that he had had a bad customer service with the woman of the same description who had actually given a very hard time with the phone order when he asked to speak with a particular sales person that my SIL had worked with. So Beware of "Sarah" or the tall brunet in her 70s with thick glasses who looks frustrated, cranky and angry.

1
★☆☆☆☆

I just picked up a flower girl's dress for my little girl for my SIL's wedding. Both my husband and I had already experienced bad services when we were placing a simple phone call to place an order so my expectations was very low when I went to pick up the dress. This is my experience with one particular woman who looks to be in her late 70s named Sarah-if that is her real name, she told me her name was Sarah. First she gave me a hard time when I simply said that I came to pick up a flower girl's dress for a wedding. She looked puzzled and asked me a bunch of questions which were not necessary. So I had to tell her that I came to pick up a flower girl dress for a wedding and I had gotten a phone call informing me that the dress was there and It's been there for a while. Then she asked for the date and name so I gave them to her. However, she said that she couldn't find the file with my SIL's name. Let's say her name is Jane Doe-Chiang. The woman said she didn't have a file named "Jane Doe-Chiang" but she said she had a file with the name Jane, but her last name was Chaaing and kept insisting that they had gotten the orders from Jane Chaaing, Not Jane Doe-Chiang. OK. What's does it matter? She found the file. However, the woman kept giving me a hard time. She kept insisting that she doesn't have the file by that name. I knew she was been stubborn or ignorant so I decided to leave and was going to call my SIL. Finally as I make my way out, she asked me for my daughter's name. She knew all along that she had the right file. I guess she was bored and wanted to play game by giving the "already paid up" customers a very hard time. She has the "What are you going to do? Are you going to the wedding? I bet you need the dress more than I do. Take it or leave it" attitude which you only see in the lowest level of sales business-playing with the leverage. By the way, when she asked for my daughter's name, I had to say " I thought you didn't have the file by that name" and she looked angry but couldn't say anything. Finally she brought he dress out and hung it without any comment except "sign here" when she gave me the receipt. Guess what?The woman accidentally gave me the manila folder underneath the receipt and I noticed the label on it. It was read "Jane Doe-Chaing" so I showed it to her. But she wouldn't look at it so I thought that she might not have heard me or actually couldn't read the label accurately since she was elderly so I showed it to her again. So the woman reluctantly took a look at it but said that she can only see "Jane Chaaing" and she made a very silly physical remark using her eyes and fingers that is used by senseless people when they make fun of Asian people. I thought at first that she was blaming her thick glasses. LOL. when she was doing that gesture. But when she thought I was not offended, she did it again! Like a 4-year-old! And then she walked towards me and even with my "do not touch me " warning, she physically pushed me out after she told me shut up. She even said that she was going to call the police if I don't leave, so I said "Good, you physically pushed me. Go ahead" She walked over to the phone, picked it up but couldn't press any numbers because... she was guilty. LOL. I didn't bother asking for a manager or owner. From the experiences that we had and other customers, there's got to be a lot wrong with the management/ownership. When you are in the wedding business, I think you need to be extra gentle, concerning and supportive because once the customers sign the paper, they depend on your delivery. Bridal Images of Rockville, MD may serve some of their customers of their choice but definitely not for everyone. In the digital age when just about everything can be ordered on line for cheaper prices and better services, Bridal Images of Rockville, MD needs to educate "Sarah" person (again, I'm not sure it's her real name" to be a decent receptionist. After coming home, when I talked to my husband, he also said that he had had a bad customer service with the woman of the same description who had actually given a very hard time with the phone order when he asked to speak with a particular sales person that my SIL had worked with. So Beware of "Sarah" or the tall brunet in her 70s with thick glasses who looks frustrated, cranky and angry.

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I don't usually write reviews, however after going to this place I realized I had to. I don't want any other brides getting ripped off on the biggest day of their lives. We are already stressed out as it is and I did not need any more so here goes.... I understand it's a business and had visited 5 stores before going to Bridal Images. My first visit there I saw the dress I liked. I thought I saw the dress someplace else and asked the consultant Azin if the dress were in fact the Allure Bridals dress I had tried on someplace else. She assured me no, she said the quality of the dress is simply not that of an Allure Bridals dress. She assured me the dress was a Bridal Images Exclusive. Okay- to make a long story short. 2.6.09 I went to the store to make my deposit payment. The dress was $1325 plus;150 for an additional size. I made my down payment of $759 and I was then told I needed to have the dress rush shipped for an additional $427. The consultant showed me Allure Bridal information when she orded the dress. It was in fact the almost the same dress I had seen someplace else. I immediately asked for a refund and left the store. I was treated so rude. I ended up going to the Allure website locating a vendor from the site and ordering my dress for $719 incl shipping, No extra charge for size and I did not need a rush order (which was only $150) stay away from this place. Check out Venus Bridals in Ellicot City. I loved this place. The dresses are excellent designer dresses and your not paying Rockville prices. This place was awful. The owners daugther was in the store and did NOTHING. Plus; they had no customers on a friday evening. Read their reviews on wedding wire. Save lots of $$$$

1
★☆☆☆☆

I don't usually write reviews, however after going to this place I realized I had to. I don't want any other brides getting ripped off on the biggest day of their lives. We are already stressed out as it is and I did not need any more so here goes.... I understand it's a business and had visited 5 stores before going to Bridal Images. My first visit there I saw the dress I liked. I thought I saw the dress someplace else and asked the consultant Azin if the dress were in fact the Allure Bridals dress I had tried on someplace else. She assured me no, she said the quality of the dress is simply not that of an Allure Bridals dress. She assured me the dress was a Bridal Images Exclusive. Okay- to make a long story short. 2.6.09 I went to the store to make my deposit payment. The dress was $1325 plus;150 for an additional size. I made my down payment of $759 and I was then told I needed to have the dress rush shipped for an additional $427. The consultant showed me Allure Bridal information when she orded the dress. It was in fact the almost the same dress I had seen someplace else. I immediately asked for a refund and left the store. I was treated so rude. I ended up going to the Allure website locating a vendor from the site and ordering my dress for $719 incl shipping, No extra charge for size and I did not need a rush order (which was only $150) stay away from this place. Check out Venus Bridals in Ellicot City. I loved this place. The dresses are excellent designer dresses and your not paying Rockville prices. This place was awful. The owners daugther was in the store and did NOTHING. Plus; they had no customers on a friday evening. Read their reviews on wedding wire. Save lots of $$$$

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My family and I went to Bridal Images and had a great experience, I found my gown here and was able to meet with a designer who brought me a gown to try on and that was the one. Very nicely mannered sales staff and patient overall, a lovely experience, Highly, Highly recommend!! Also recommend making an appointment they are popular.

5
★★★★★

My family and I went to Bridal Images and had a great experience, I found my gown here and was able to meet with a designer who brought me a gown to try on and that was the one. Very nicely mannered sales staff and patient overall, a lovely experience, Highly, Highly recommend!! Also recommend making an appointment they are popular.

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I think Bridal Images was fabulous. I can't even imagine some of the other experiences. My consultant was Azin and I absolutely loved her! I felt tlike she was really interested, she was very friendly and I would definitley recommend Bridal Images.

5
★★★★★

I think Bridal Images was fabulous. I can't even imagine some of the other experiences. My consultant was Azin and I absolutely loved her! I felt tlike she was really interested, she was very friendly and I would definitley recommend Bridal Images.

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I don't usually write reviews, but I wanted to respond to the review about the seamstress at Bridal Images that Amanda S. wrote. My experience with Yolanda was fantastic - the complete opposite of what she said. Based on my expereince, I find it doubtful that something like that happened. I am in the process of having my alterations done at Bridal Images...and everything has been absolutely perfect. My mom is also having her dress altered by Yolanda and is very happy as well. I have already recommended this store to all of my friends!

5
★★★★★

I don't usually write reviews, but I wanted to respond to the review about the seamstress at Bridal Images that Amanda S. wrote. My experience with Yolanda was fantastic - the complete opposite of what she said. Based on my expereince, I find it doubtful that something like that happened. I am in the process of having my alterations done at Bridal Images...and everything has been absolutely perfect. My mom is also having her dress altered by Yolanda and is very happy as well. I have already recommended this store to all of my friends!

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1 out of 1 people found this review helpful.

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My sister went to Bridal Images and we had a very nice time, professional service, and patient sales staff. She found her gown and we were happy (so was I) By the way, we got a very good price for her gown.

5
★★★★★

My sister went to Bridal Images and we had a very nice time, professional service, and patient sales staff. She found her gown and we were happy (so was I) By the way, we got a very good price for her gown.

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1 out of 1 people found this review helpful.

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Do not go to this store for your wedding dress! The experience should be fun and exciting, and at this place it is anything but. The absolute rudest staff I have ever encountered. The seamstress threw my dress on the ground right in front of me. They did not deliver on promises to fix damage to my dress. I plan on going somewhere else to complete my fitting. Save yourself the disappointment, don't go!

1
★☆☆☆☆

Do not go to this store for your wedding dress! The experience should be fun and exciting, and at this place it is anything but. The absolute rudest staff I have ever encountered. The seamstress threw my dress on the ground right in front of me. They did not deliver on promises to fix damage to my dress. I plan on going somewhere else to complete my fitting. Save yourself the disappointment, don't go!

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0 out of 1 people found this review helpful.

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I was unfortunately blessed with a large chest and every store I went to didn't have anything for me to try on. A friend of mine told me I should check this place out but to be careful because they had ordered a dress for her sister 6 sizes too large. I went in and found the dress of my dreams. Or so I thought...
On the price tag it showed the price of the dress new and the floor model price. I wanted a new one of course and it was $200 difference. When I went to order the dress they told me that they would have to order a plus size and they would have to charge an extra $250 except the sizes that they claimed were plus size also included the floor model which showed the price without the $250. From my stand point if you tell me size 20 on up is plus and this dress is 22 well then... I would say that the floor model is plus and that it should have already included the extra charge.
They finally worked it out so that I didn't have to pay the extra fee. They took my measurement and everything was playing on the bust size, so they ordered the size that should have been equivalent to the bust. When I got the dress I was swimming in it. The bust was HUGE! In face the WHOLE DRESS was huge.
The good news was that it came in early but after reading the posts on this site I decided that I was going to go to a third party seamstress. After taking the dress in 12 inches it finally fit.
I would never go there again, I think the management needs tons of help. I spoke with the owner and she seemed sincere the first go around but the second was not as pleasant. She gave me attitude and claimed that what I had gone through was a dream. She fought with me on everything.
The only good thing this store has going for it is that they have dresses to fit those that are busty, other than that I wouldn't ever spend another dime in there.
I've found out that the wedding industry is really good at ripping people off. If you need a good seamstress though... check out isabel donally... she does an amazing job!

1
★☆☆☆☆

I was unfortunately blessed with a large chest and every store I went to didn't have anything for me to try on. A friend of mine told me I should check this place out but to be careful because they had ordered a dress for her sister 6 sizes too large. I went in and found the dress of my dreams. Or so I thought...
On the price tag it showed the price of the dress new and the floor model price. I wanted a new one of course and it was $200 difference. When I went to order the dress they told me that they would have to order a plus size and they would have to charge an extra $250 except the sizes that they claimed were plus size also included the floor model which showed the price without the $250. From my stand point if you tell me size 20 on up is plus and this dress is 22 well then... I would say that the floor model is plus and that it should have already included the extra charge.
They finally worked it out so that I didn't have to pay the extra fee. They took my measurement and everything was playing on the bust size, so they ordered the size that should have been equivalent to the bust. When I got the dress I was swimming in it. The bust was HUGE! In face the WHOLE DRESS was huge.
The good news was that it came in early but after reading the posts on this site I decided that I was going to go to a third party seamstress. After taking the dress in 12 inches it finally fit.
I would never go there again, I think the management needs tons of help. I spoke with the owner and she seemed sincere the first go around but the second was not as pleasant. She gave me attitude and claimed that what I had gone through was a dream. She fought with me on everything.
The only good thing this store has going for it is that they have dresses to fit those that are busty, other than that I wouldn't ever spend another dime in there.
I've found out that the wedding industry is really good at ripping people off. If you need a good seamstress though... check out isabel donally... she does an amazing job!

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I've had the worst customer service at this bridal shop. A few of the sales consultants are great, but some are simply condescending, rude, full of excuses, etc., that I often wish I hadn't ordered my dress from this store. My blood boils every time I have to go in to do something regarding my dress. There are plenty of stores in the DC area with great customer service: Lady Hamilton, White Swan, P. Lawrence, etc. I wish I had ended up buying my dress at one of these places.

1
★☆☆☆☆

I've had the worst customer service at this bridal shop. A few of the sales consultants are great, but some are simply condescending, rude, full of excuses, etc., that I often wish I hadn't ordered my dress from this store. My blood boils every time I have to go in to do something regarding my dress. There are plenty of stores in the DC area with great customer service: Lady Hamilton, White Swan, P. Lawrence, etc. I wish I had ended up buying my dress at one of these places.

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0 out of 1 people found this review helpful.

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The good thing is that Bridal Images has a ton of different dresses to try on. However, the consultants were a bit rude. She told me flat out that at my price range (~$1000), I could not find what I was looking for because "simple dresses require good material, good design and a good cut --- impossible under $1000!" I couldn't believe her attitude. She did bring a lot of dresses for me to try on, but when my friend went to find a few dresses on her own, the consultant yelled at her.

Another annoying thing is that you're not allowed to take pictures, and they hide the name of the manufacturer of the dresses from you so you can't research the dress on your own.

BUT...I still ended up buying my dress from her because it was a sample and I got 50% off. I will definitely go somewhere else for alterations though.

3
★★★☆☆

The good thing is that Bridal Images has a ton of different dresses to try on. However, the consultants were a bit rude. She told me flat out that at my price range (~$1000), I could not find what I was looking for because "simple dresses require good material, good design and a good cut --- impossible under $1000!" I couldn't believe her attitude. She did bring a lot of dresses for me to try on, but when my friend went to find a few dresses on her own, the consultant yelled at her.

Another annoying thing is that you're not allowed to take pictures, and they hide the name of the manufacturer of the dresses from you so you can't research the dress on your own.

BUT...I still ended up buying my dress from her because it was a sample and I got 50% off. I will definitely go somewhere else for alterations though.

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0 out of 1 people found this review helpful.

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This place deserves no star.

Service was so extremely poor from the start, even with an appointment, that I can't imagine what you would end up with if you ordered a dress from Bridal Images. So unorganized and even the owner was unprofessional. A bad experience from the getgo, and certainly not what a bridal experience should be.

DON'T RISK BUYING FROM HERE.

1
★☆☆☆☆

This place deserves no star.

Service was so extremely poor from the start, even with an appointment, that I can't imagine what you would end up with if you ordered a dress from Bridal Images. So unorganized and even the owner was unprofessional. A bad experience from the getgo, and certainly not what a bridal experience should be.

DON'T RISK BUYING FROM HERE.

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0 out of 1 people found this review helpful.

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After reading the review beneath this, It sounds like that girl had the exact same experience I did.

I made an appointment for during the week with my mom hoping it would be quieter, and it was. I was the only person there which was nice. But the selection seemed like a repeat of the same styles and nothing to get excited about, most way over my budget of $1000. I had also been warned that sometimes the try-on dresses at these stores were worn out - but some at this store were so dirty and torn they were downright gross. How can you picture your beautiful day in a nasty gown???

The sales lady seemed nice, but in a fake way. She didn't try to be very personable. She didn't even bother to ask my budget and when I said a dress was over my budget ..she would continue to dress me up with a veil and parade me around the store to different mirrors. At this time, staff came out of the woodwork telling me how beautiful it was just to try and push the sale.

I stopped after 4 or 5 dresses and couldn't wait to get on to the next store where I did find my dress -- I suggest to try 'I Do- I Do Wedding Gowns' not far away in Rockville off Shady Grove Rd.

2
★★☆☆☆

After reading the review beneath this, It sounds like that girl had the exact same experience I did.

I made an appointment for during the week with my mom hoping it would be quieter, and it was. I was the only person there which was nice. But the selection seemed like a repeat of the same styles and nothing to get excited about, most way over my budget of $1000. I had also been warned that sometimes the try-on dresses at these stores were worn out - but some at this store were so dirty and torn they were downright gross. How can you picture your beautiful day in a nasty gown???

The sales lady seemed nice, but in a fake way. She didn't try to be very personable. She didn't even bother to ask my budget and when I said a dress was over my budget ..she would continue to dress me up with a veil and parade me around the store to different mirrors. At this time, staff came out of the woodwork telling me how beautiful it was just to try and push the sale.

I stopped after 4 or 5 dresses and couldn't wait to get on to the next store where I did find my dress -- I suggest to try 'I Do- I Do Wedding Gowns' not far away in Rockville off Shady Grove Rd.

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0 out of 2 people found this review helpful.

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I visited this store to look for my wedding gown but was extremely disappointed with their customer service and their gowns. Their of bridal gowns are overpriced and seemed dated, and don't have much of a selection. The ladies helping me were very snooty and sometimes rude. Even though I was the only customer in the store, they were not very helpful or attentive. After trying on only two gowns (which I did not particularly like), the saleswoman was pressuring me to purchase one of the gowns. If you would like to purchase a unique moderately-priced wedding gown from a bridal gown shop that is friendly and attentive, don't go to Bridal Images in Rockville, MD!

1
★☆☆☆☆

I visited this store to look for my wedding gown but was extremely disappointed with their customer service and their gowns. Their of bridal gowns are overpriced and seemed dated, and don't have much of a selection. The ladies helping me were very snooty and sometimes rude. Even though I was the only customer in the store, they were not very helpful or attentive. After trying on only two gowns (which I did not particularly like), the saleswoman was pressuring me to purchase one of the gowns. If you would like to purchase a unique moderately-priced wedding gown from a bridal gown shop that is friendly and attentive, don't go to Bridal Images in Rockville, MD!

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0 out of 1 people found this review helpful.

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I went here to look at bridesmaid dresses for my wedding. I went on the weekend and they apparently don't let you try on bridesmaid dresses on the weekend - it has to be during the week. I can understand that, but it was disappointing. They did have a pretty good selection of Bill Levkoff dresses and others. Their selection of bridal gowns looked pretty amazing, too, which you could try on during the weekend with an appointment. Neat store!

3
★★★☆☆

I went here to look at bridesmaid dresses for my wedding. I went on the weekend and they apparently don't let you try on bridesmaid dresses on the weekend - it has to be during the week. I can understand that, but it was disappointing. They did have a pretty good selection of Bill Levkoff dresses and others. Their selection of bridal gowns looked pretty amazing, too, which you could try on during the weekend with an appointment. Neat store!

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1 out of 1 people found this review helpful.

 

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