Albert S Smyth Co Inc

Have you ever been to Smyth Jewelers? I had such an unbelievable experience when I went there for the first time on Saturday that I feel compelled to share it. I was greeted as soon as I walked in the door and a gorgeous girl asked me if I needed anything. She got on her radio (and here I thought it was for security purposes...) and all of a sudden I had a drink and a great salesperson to help me find the watch of my dreams. Kevin gave me a tour of the store and actually took the time to get to know me before we even started shopping. His expertise and professionalism were unparalleled - I've never learned so much from a trip to a jewelry store. And finally, I was even more impressed when he called to follow up with me later in the week - and remembered to ask about the golf tournament I had mentioned. I have never experienced service or salesmanship of this caliber. I highly recommend a trip to Smyth Jewelers...

I used to be a good customer (I bought an engagement ring, anniversary and had repairs done) until i realized there scams a friend of mine that worked there told me about. I don't want to rant but it's only fare that other people out there learn the truth. Has anyone else noticed that they wear ear pieces and microphones? This is because (according to a previous employee and friend) that if a sale is not made by the person helping you in a certain amount of time then someone else listening in to the sale (who knows all the details from listening in) steps in to help "close the deal", depending on how much you want to spend (aka depending on if your worth the trouble or not)... I was very surprised to find this out and didn't believe it at first but before i stopped going there I tested it out myself and found it to be true. If the price is right it never fails... they care nothing about your needs only making money just like a mall store which is basically what they are now. My friend told me they do it to increase sales and turnaround especially at xmas so they can make more money. They basically don't care what you want they just want to close the deal for as much money as they can as soon as possible. I'm very disappointed as a former avid customer to find someone i thought i trusted to stoop so low. I do not recommend anyone going there. I have found personally since i stopped going to smyth that small family owned local business don't lie to your face and act like your friend while treating you like a number behind their smile. Now you know so don't say you weren't warned

This is a big store with a bunch of different departments and I am always a little overwhelmed when I walk in. But every time I've been there I've had very attentive service. I've gotten rings resized, a watch repaired, and I've bought flatware there. Every experience has been very pleasant. I highly recommend Smyth Jewelers.

My husband and I shopped at Smyth for our wedding rings. We found exactly what we wanted, and the staff person helping us was so patient as we took our time choosing rings. Everyone we talked to there was very knowledgable about jewelry. There was a mixup with my order (my ring was accidentally ordered in yellow gold, instead of white gold), and they were very apologetic, and quickly ordered the correct ring. All around, it was a great experience.

Albert S Smyth Jewelers has a wonderful reputation for high quality merchandise. Not only do they sell jewelry, but you can actually register for all of your fine china and silver for your wedding at lower prices than the same exact patterns in department stores. They wrap all gifts and offer shipping to make it easier for your guests.

Smyth's is a phenomenal store with phenomenal customer service. First, they carry a huge selection of gifts, from Waterford and all the best crystal and china, to sports collectibles, Vera Bradley, and much more. But the best part is their jewelry. You won't find better quality diamonds anywhere, let alone at a better price. These are not you mall-jewelry-store diamonds. They are SOOO much better. You must go here if you're shopping for jewelry.

We have had such possitive buying experiences in this store, I can't imagine shopping any where else! The customer service is just outstanding! They treat you equally well if you walk in wearing sweatpants or business attire. In addition to jewelry, they carry high end collectible (limoges and lladro) china, crystal, and silverware. The service department is great and can repair and clean all sorts of thing. I love going there just to get my ring cleaned, which they do for free while I wait!

PROS: Customer Service
CONS:

I'm so glad they finally moved locations!! This new location is huge. Their previous location had been so jam packed, you could not get around and see all of the merchandise. I could spend hours in this location looking at all of the beautiful jewelry especially the great estate jewelry collection.

It doesn't get much better than this. Great selection, great service, huge showroom. For jewelry, these people know thier stuff better than anyone around. Great spot for corporate gifts as well - waterford crystal, etc.