Image Creators Inc

★★★★☆
  • 568 Ritchie Hwy # F

    Severna Park, MD 21146

    Map & Directions
  • 410-544-8852

About Image Creators Inc

Hours
Mon - Fri, 9am - 8pm; Sat - Sun, 9am - 5pm

Personal Services

Personal Services
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Where should we begin? How about the appointment - I made an appointment two months in advance for prom hairstyles for my daughter and her friend - the lady quoted me $50 - $80 per hairstyle. On arrival, the staff was extremely rude and showed poor customer service; they acted bothered that we were there. Then, the lady was clueless as to our appointment time, thinking it was an hour earlier and that we had missed our appointment. The girls sat for 30 minutes before anyone attended them (more time wasted), with staff stating they had nobody available to attend them. Isn't that the point of making an appointment?? I informed them the girls had an appointment with a photographer immediately following, and their staff was apathetic. The lady then informed me that the prices would be based on the experience level of the stylist - that the least experienced stylist would be less, the ones with more experience would cost more, and the "experts" would be the most expensive. When they brought the stylists to the girls so they could explain the hairstyles they wanted (with photos), the stylists said "BRAIDING IS NOT MY THING." The girls changed their minds to different hairstyles; from that point forward the stylists had an ABSOLUTELY STUPID attitude, acting bothered by the girls' request for braids. When my daughter decided to change her hairstyle, the stylist told her she couldn't change her mind. When the stylists were curling the girls' hair, it was clear they had no experience whatsoever with styling. The end result was two hairstyles that any child could have performed on one another - super frizzy and terrible. The kicker was when I asked for the manager to discuss the poor quality of the hairstyles, the lady at the counter told me the total would be $180 (90/each) !!! I asked why this was, and was told curling their hair added to the price. I was also informed that there was a separate envelope for tips. I asked again for the manager, and told them I was completely dissatisfied. To my surprise, when the lady at the counter called the manager over, it was the same horrible lady that had attended us since the beginning (Kim Boslow)! Management sets the tone for customer service, and in this case it is no wonder this place gets so many one star reviews - customer service is NON-EXISTENT. The only reason I did not leave zero stars as a rating is because you are required to mark at least one star. I actually had to reaccomplish both of their haristyles once we arrived at home. The absolute best was when two of their friends came to the house and had intricate, gorgeous braid hairstyles, done through a friend, for $30/each! Thanks a million Image Creators, thanks for NOTHING. Lots of $$ flushed down the toilet. I would have been better off coming down to your salon and just giving you $180 for nothing - at least I wouldn't have left with a headache and the aggravation of having to redo their hairstyles myself. And oh, by the way, they were late to their appointment for their photographer. Thanks again, for nothing! Worthless business!!!

1
★☆☆☆☆

Where should we begin? How about the appointment - I made an appointment two months in advance for prom hairstyles for my daughter and her friend - the lady quoted me $50 - $80 per hairstyle. On arrival, the staff was extremely rude and showed poor customer service; they acted bothered that we were there. Then, the lady was clueless as to our appointment time, thinking it was an hour earlier and that we had missed our appointment. The girls sat for 30 minutes before anyone attended them (more time wasted), with staff stating they had nobody available to attend them. Isn't that the point of making an appointment?? I informed them the girls had an appointment with a photographer immediately following, and their staff was apathetic. The lady then informed me that the prices would be based on the experience level of the stylist - that the least experienced stylist would be less, the ones with more experience would cost more, and the "experts" would be the most expensive. When they brought the stylists to the girls so they could explain the hairstyles they wanted (with photos), the stylists said "BRAIDING IS NOT MY THING." The girls changed their minds to different hairstyles; from that point forward the stylists had an ABSOLUTELY STUPID attitude, acting bothered by the girls' request for braids. When my daughter decided to change her hairstyle, the stylist told her she couldn't change her mind. When the stylists were curling the girls' hair, it was clear they had no experience whatsoever with styling. The end result was two hairstyles that any child could have performed on one another - super frizzy and terrible. The kicker was when I asked for the manager to discuss the poor quality of the hairstyles, the lady at the counter told me the total would be $180 (90/each) !!! I asked why this was, and was told curling their hair added to the price. I was also informed that there was a separate envelope for tips. I asked again for the manager, and told them I was completely dissatisfied. To my surprise, when the lady at the counter called the manager over, it was the same horrible lady that had attended us since the beginning (Kim Boslow)! Management sets the tone for customer service, and in this case it is no wonder this place gets so many one star reviews - customer service is NON-EXISTENT. The only reason I did not leave zero stars as a rating is because you are required to mark at least one star. I actually had to reaccomplish both of their haristyles once we arrived at home. The absolute best was when two of their friends came to the house and had intricate, gorgeous braid hairstyles, done through a friend, for $30/each! Thanks a million Image Creators, thanks for NOTHING. Lots of $$ flushed down the toilet. I would have been better off coming down to your salon and just giving you $180 for nothing - at least I wouldn't have left with a headache and the aggravation of having to redo their hairstyles myself. And oh, by the way, they were late to their appointment for their photographer. Thanks again, for nothing! Worthless business!!!

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.

As a business professional and a male, I look for a comfortable setting with a diverse work staff. My experience was less than perfect. End result was a great style but the unprofessional attitude of the front desk and particularly the

3
★★★★★

As a business professional and a male, I look for a comfortable setting with a diverse work staff. My experience was less than perfect. End result was a great style but the unprofessional attitude of the front desk and particularly the

.

I have been going to Image Creators for close to three years now. Things have happened now and again in that time. Sometimes it has been my fault, like yesterday showing up at the wrong time. I thought it was a 9:00 a.m. appointment, in

3
★★★★★

I have been going to Image Creators for close to three years now. Things have happened now and again in that time. Sometimes it has been my fault, like yesterday showing up at the wrong time. I thought it was a 9:00 a.m. appointment, in

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This place is awful or shall I say my experience. Went in to see Devin. SPECIFICALLY asked not to have dark harsh ueven hair. Exactly what I received. It was soo dry. Manager Kimberly said I could come in and have the color removed

3
★★★★★

This place is awful or shall I say my experience. Went in to see Devin. SPECIFICALLY asked not to have dark harsh ueven hair. Exactly what I received. It was soo dry. Manager Kimberly said I could come in and have the color removed

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I havent been to Image Creators in a long time, but I was visiting my mother in Severna Park and she surprised my with a pedicure appointment for the two of us. We arrived a few minutes early, checked in, and waited to be called back. My

3
★★★★★

I havent been to Image Creators in a long time, but I was visiting my mother in Severna Park and she surprised my with a pedicure appointment for the two of us. We arrived a few minutes early, checked in, and waited to be called back. My

.

I called Image Creators and made an appointment for a manicure and pedicure. When making my appointment they descried the services to me and I ended up getting a Gel Color Manicure and an Eggnog Pedicure.
What a wonderful Treat. Not only

3
★★★★★

I called Image Creators and made an appointment for a manicure and pedicure. When making my appointment they descried the services to me and I ended up getting a Gel Color Manicure and an Eggnog Pedicure.
What a wonderful Treat. Not only

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Kassandra is perhaps the best aesthetician I have ever been to in 20-plus years. Skin felt wonderful after all the waxing, with no stray hairs, or bumps, etc, plus she's very good company! Highly recommended.

3
★★★★★

Kassandra is perhaps the best aesthetician I have ever been to in 20-plus years. Skin felt wonderful after all the waxing, with no stray hairs, or bumps, etc, plus she's very good company! Highly recommended.

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Image Creators is a top notch hair salon and spa. They have an easy town center atmosphere. I haven't met a stylist who isn't capable and friendly. Definitely get your color done here! I personally recommend Andrea for my cuts and color. They also have tons of products and eclectic jewelry.

5
★★★★★

Image Creators is a top notch hair salon and spa. They have an easy town center atmosphere. I haven't met a stylist who isn't capable and friendly. Definitely get your color done here! I personally recommend Andrea for my cuts and color. They also have tons of products and eclectic jewelry.

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I have to strongly disagree with prior reviews. This salon is first rate and Marnie is absolutely the best stylist! I lived in Los Angeles and have been to overpriced and big shot Hollywood stylists. Marnie cuts and colors better than they do and is professional and nice while she is practicing her craft. I have recommended her to my friends and they have all LOVED her.

2
★★★★★

I have to strongly disagree with prior reviews. This salon is first rate and Marnie is absolutely the best stylist! I lived in Los Angeles and have been to overpriced and big shot Hollywood stylists. Marnie cuts and colors better than they do and is professional and nice while she is practicing her craft. I have recommended her to my friends and they have all LOVED her.

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I have tried several times to make this place work for me. The one try at a facial resulted in a short session with broken equipment (the steam wouldn't work so she just sighed and said it was hard to fix it!). I had another appointment for waxing and less than a hour before I was to go, I was called to be told that it was on the books for 11 pm, not 11 am so I would have to reschedule!! HUH? Then my sister went for a manicure and the polish streaked and gunked and it took over an hour to try to fix and she has 2 hands that look totally different from each other. The owners are snooty and rude. It is just a mess there. Forget this place!!

0
★☆☆☆☆

I have tried several times to make this place work for me. The one try at a facial resulted in a short session with broken equipment (the steam wouldn't work so she just sighed and said it was hard to fix it!). I had another appointment for waxing and less than a hour before I was to go, I was called to be told that it was on the books for 11 pm, not 11 am so I would have to reschedule!! HUH? Then my sister went for a manicure and the polish streaked and gunked and it took over an hour to try to fix and she has 2 hands that look totally different from each other. The owners are snooty and rude. It is just a mess there. Forget this place!!

Pros: convenient locations

Cons: pricey and poorly run

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Ladies save your money! I did not visit the salon but did get a pedicure there only last weekend. Total regret! I could go ANYWHERE and get better service than I did there. Prices are competitive of any spa however you don??t get what you pay for. I routinely get pedicures from various different places; I chose to go here because they offered a pedicure for girls under twelve. I thought it would be fun for me and my daughter to get our toes done together. Big mistake! My technician skipped half of the steps I am used to having preformed at other locations, including cleaning up my cuticles and when I questioned her about why the paint was lumpy, the response I got was ??the paint is tricky?. These are only a few examples of my experience. It was a very disappointing experience. I recommend going else where.

0
★☆☆☆☆

Ladies save your money! I did not visit the salon but did get a pedicure there only last weekend. Total regret! I could go ANYWHERE and get better service than I did there. Prices are competitive of any spa however you don??t get what you pay for. I routinely get pedicures from various different places; I chose to go here because they offered a pedicure for girls under twelve. I thought it would be fun for me and my daughter to get our toes done together. Big mistake! My technician skipped half of the steps I am used to having preformed at other locations, including cleaning up my cuticles and when I questioned her about why the paint was lumpy, the response I got was ??the paint is tricky?. These are only a few examples of my experience. It was a very disappointing experience. I recommend going else where.

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Don't use Marnie! First, she accused me of not keeping my appointment. She thought I was coming in 1/2 hour earlier, questioned me about my work and kids' schedule and still didn't believe me. Second, we discussed my trim and cost of $30. She barely snipped pieces of my hair, took her less than 5 minutes. My hair looked exactly the same. When I went to pay, she told the clerk the bill was $88!!! My jaw dropped! I was too shy to say anything at the time. Apparently she charged me for the missed appointment that she thought was mine. I will never let something like this happen to me again.

0
★☆☆☆☆

Don't use Marnie! First, she accused me of not keeping my appointment. She thought I was coming in 1/2 hour earlier, questioned me about my work and kids' schedule and still didn't believe me. Second, we discussed my trim and cost of $30. She barely snipped pieces of my hair, took her less than 5 minutes. My hair looked exactly the same. When I went to pay, she told the clerk the bill was $88!!! My jaw dropped! I was too shy to say anything at the time. Apparently she charged me for the missed appointment that she thought was mine. I will never let something like this happen to me again.

Pros: none

Cons: way overcharged, rude, stylist, work not as discussed

.

if Karen is still there....let her cut your hair! Karen cut my hair for years at her previous place of employment. I love here! She first cut my hair when it was about waist link and through the years maintained short cuts for me. I remember when I left Maryland (I'm in the military) I asked her if she thought she could ride in my suitcase to Hawaii! If you have hair....you should WANT Karen to cut/color/style it!

2
★★★★★

if Karen is still there....let her cut your hair! Karen cut my hair for years at her previous place of employment. I love here! She first cut my hair when it was about waist link and through the years maintained short cuts for me. I remember when I left Maryland (I'm in the military) I asked her if she thought she could ride in my suitcase to Hawaii! If you have hair....you should WANT Karen to cut/color/style it!

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When I gave the hairstylist the description of exactly what I wanted, she did exactly the opposite and did what she thought was best for MY hair.? What pi$$ed me off even more was that I brought pictures to show her the exact cut I wanted! Instead of getting the side bangs that I wanted I got an Asian Hello Kitty bob. Just great, will be wearing hats for the next 2 months until my bangs actually touch my eyebrows again.
As for the rest of my hair, it would look best if I wore a turtle neck and high waisted mommy jeans to complete the age of 55 that I now look instead of 26!
If anyone knows of a current-century, edgy hair salon, please let me know, I will never go back here again.

0
★☆☆☆☆

When I gave the hairstylist the description of exactly what I wanted, she did exactly the opposite and did what she thought was best for MY hair.? What pi$$ed me off even more was that I brought pictures to show her the exact cut I wanted! Instead of getting the side bangs that I wanted I got an Asian Hello Kitty bob. Just great, will be wearing hats for the next 2 months until my bangs actually touch my eyebrows again.
As for the rest of my hair, it would look best if I wore a turtle neck and high waisted mommy jeans to complete the age of 55 that I now look instead of 26!
If anyone knows of a current-century, edgy hair salon, please let me know, I will never go back here again.

Pros: the shampoo woman was nice

Cons: That I actually had to give it a 1 star

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I have been going to Image Creators for awhile now. Everytime I go everyone there is so friendly and professional. All the service providers are awesome and no matter who you get you can guarantee that your going to leave very happy! Dont miss out on going to this salon and experiencing it for yourself.

2
★★★★★

I have been going to Image Creators for awhile now. Everytime I go everyone there is so friendly and professional. All the service providers are awesome and no matter who you get you can guarantee that your going to leave very happy! Dont miss out on going to this salon and experiencing it for yourself.

Pros: everything about that salon is a pro

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I had such a wonderful Experience at this salon! everyone was so warm and friendly, and the atmosphere was wonderful! I would definately consider going back!

5
★★★★★

I had such a wonderful Experience at this salon! everyone was so warm and friendly, and the atmosphere was wonderful! I would definately consider going back!

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Image Creators is a wonderful salon and spa. The service is excellent, and you will feel pampered like a queen. My favorite hair stylist is Jecelin, who has been doing my hair for years. Her precision cuts and ideas for "something different" have always been spot on, and she does wonderful work with color. I've also had my nails done there, which was a lovely experience. Spa services are luxurious and unrushed, and the time spent in the relaxation area before the service is a balm for the weary soul.

5
★★★★★

Image Creators is a wonderful salon and spa. The service is excellent, and you will feel pampered like a queen. My favorite hair stylist is Jecelin, who has been doing my hair for years. Her precision cuts and ideas for "something different" have always been spot on, and she does wonderful work with color. I've also had my nails done there, which was a lovely experience. Spa services are luxurious and unrushed, and the time spent in the relaxation area before the service is a balm for the weary soul.

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Concerning the previous remarks about Karen Leonard....
How classy that you used her name. Karen has cut both mine and my girlfriend's hair for the past five years. She does a great job. I also don't get my hair cut that often and I've never experienced a problem. Honey, don't you know that part of being well groomed includes others not being able to tell you've had your hair cut! It makes it seem like you always look good without even trying! SO!! Get a life, stop dissin' Karen, and move on down the road. I'm sure there's a Hair Cuttery somewhere with your name on it. Mean while, rock on Karen. You do marvelous work!!

2
★★★★☆

Concerning the previous remarks about Karen Leonard....
How classy that you used her name. Karen has cut both mine and my girlfriend's hair for the past five years. She does a great job. I also don't get my hair cut that often and I've never experienced a problem. Honey, don't you know that part of being well groomed includes others not being able to tell you've had your hair cut! It makes it seem like you always look good without even trying! SO!! Get a life, stop dissin' Karen, and move on down the road. I'm sure there's a Hair Cuttery somewhere with your name on it. Mean while, rock on Karen. You do marvelous work!!

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Karen Leonard was so great that I had to come back. Also smelling like smoke (which is unpleasant but bearable for the sake of good haircut), she was funny, attentive in what I really want.
The cut was not cheap, but I had to go back.
Karen was little surprised to see me so late, as she told me to come back no later than 6 weeks for another cut. Well, my hair is very long, I don't cut it that often, especially for that price. I was sure expecting the same cut as I got before. But since I came later than she was expecting me, she pulled one thing on me. To make sure I come back sooner next time, which will bring more money for her, of course, she just trimmed it a little bit, cutting off maybe an inch at the most. And believe me I needed much more than that! So I left her looking the same I did before. For $60! When I get haircuts, people notice it right away, here, NOBODY never commented me on my new "hair cut". Conversely, they were surprised to learn that I had one that day. They all said it looked like I didn't have any hair cut at all!!! So, Karen wanted to make sure that I come back in 6 weeks for touch up and she bearly touched my hair, but indeed she lost a customer! When I get haircut for $60-65, I want at least to see a difference b/w w before and after. NEVER GOING BACK!

1
★★☆☆☆

Karen Leonard was so great that I had to come back. Also smelling like smoke (which is unpleasant but bearable for the sake of good haircut), she was funny, attentive in what I really want.
The cut was not cheap, but I had to go back.
Karen was little surprised to see me so late, as she told me to come back no later than 6 weeks for another cut. Well, my hair is very long, I don't cut it that often, especially for that price. I was sure expecting the same cut as I got before. But since I came later than she was expecting me, she pulled one thing on me. To make sure I come back sooner next time, which will bring more money for her, of course, she just trimmed it a little bit, cutting off maybe an inch at the most. And believe me I needed much more than that! So I left her looking the same I did before. For $60! When I get haircuts, people notice it right away, here, NOBODY never commented me on my new "hair cut". Conversely, they were surprised to learn that I had one that day. They all said it looked like I didn't have any hair cut at all!!! So, Karen wanted to make sure that I come back in 6 weeks for touch up and she bearly touched my hair, but indeed she lost a customer! When I get haircut for $60-65, I want at least to see a difference b/w w before and after. NEVER GOING BACK!

Pros: Only good for the first time.

Cons: Not professional, expensive.

.

First class service, friendly and attractive employees and great service. I will never get my haircut anywhere else!

2
★★★★★

First class service, friendly and attractive employees and great service. I will never get my haircut anywhere else!

Pros: Comfortable, Great Product Line, Friendly, Style Conscious

.

I've been a customer of Image Creators for almost 22 years. Marnie is great, she knows exactly what I want every time I come in. She even remembers that I never use hairspray, but will take a little of a specific brand of mousse. The lobby could use some help, but I'm never there long and the magazines are plentiful. The music is good, and the salon is lively with conversation and laughter. The salon is always clean, and the chairs are delightfully comfortable, even during foil treatments. It is a little pricey, but I've never had a bad haircut, or even a bad experience.

2
★★★★★

I've been a customer of Image Creators for almost 22 years. Marnie is great, she knows exactly what I want every time I come in. She even remembers that I never use hairspray, but will take a little of a specific brand of mousse. The lobby could use some help, but I'm never there long and the magazines are plentiful. The music is good, and the salon is lively with conversation and laughter. The salon is always clean, and the chairs are delightfully comfortable, even during foil treatments. It is a little pricey, but I've never had a bad haircut, or even a bad experience.

.

I agree that the services are pricey, but quality driven. I received a gift certificate, which I used for a pedicure and massage. After surviving the retail industry Christmas season, followed by the Hecht's liquidation fiasco, I needed major de-stressing. This gift was a true blessing!

LJ thoroughly massaged every single bit of that cumulative stress right out of my body! She was totally professional, warm and friendly. Absolutely fantastic! I was completely relaxed and pain free.

The pedicure was the best and most luxurious I have every had. I was impressed with the pains taken to insure proper hygene as well as the amount of time spent massaging my legs and feet.

The only negative is the atmosphere in the foyer and hair salon. Thankfully I entered the inner domain of the peaceful massage area first.

Thank you ladies! I hope someone checks my "wish list" closely for gift certificates to visit again this year.

2
★★★★★

I agree that the services are pricey, but quality driven. I received a gift certificate, which I used for a pedicure and massage. After surviving the retail industry Christmas season, followed by the Hecht's liquidation fiasco, I needed major de-stressing. This gift was a true blessing!

LJ thoroughly massaged every single bit of that cumulative stress right out of my body! She was totally professional, warm and friendly. Absolutely fantastic! I was completely relaxed and pain free.

The pedicure was the best and most luxurious I have every had. I was impressed with the pains taken to insure proper hygene as well as the amount of time spent massaging my legs and feet.

The only negative is the atmosphere in the foyer and hair salon. Thankfully I entered the inner domain of the peaceful massage area first.

Thank you ladies! I hope someone checks my "wish list" closely for gift certificates to visit again this year.

.

I love going here to get my hair done. I followed Karen Leonard from her last place of work because she is so good. I totally trust her and let her do what she wants to my hair. She is so upfront about what she thinks will look best and I appreciate that.

2
★★★★★

I love going here to get my hair done. I followed Karen Leonard from her last place of work because she is so good. I totally trust her and let her do what she wants to my hair. She is so upfront about what she thinks will look best and I appreciate that.

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This salon and spa offers THE BEST Spa and Hair treatments. All the hairstylists and spa techs use the upmost care and concern for guests!! All at very reasonable prices.

2
★★★★★

This salon and spa offers THE BEST Spa and Hair treatments. All the hairstylists and spa techs use the upmost care and concern for guests!! All at very reasonable prices.

Pros: friendly, good parking, inexpensive

Cons: none, none, none

.

Image Creators, while a little pricey, is an excellent salon. Karen is innovative and creative. She treats each client as if she is their personal stylist. She's patient and has the best interests of the client at heart, without gouging the client. She books quickly and evening appointments with her are hard to come by.

However, be careful when leaving messages on the voice mail - they're not always delivered as they should be.

2
★★★★★

Image Creators, while a little pricey, is an excellent salon. Karen is innovative and creative. She treats each client as if she is their personal stylist. She's patient and has the best interests of the client at heart, without gouging the client. She books quickly and evening appointments with her are hard to come by.

However, be careful when leaving messages on the voice mail - they're not always delivered as they should be.

Pros: Prof. Atmosphere, Relaxing

Cons: Message Delivery

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Very disappointed after using this spa. For an up-scale spa, it was overpriced and lacked customer service. Would never return.

0
★☆☆☆☆

Very disappointed after using this spa. For an up-scale spa, it was overpriced and lacked customer service. Would never return.

 

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