Merchant's Tire & Auto Centers

★★★★☆
  • 704 York Rd

    Towson, MD 21204

    Map & Directions
  • 410-823-1133

About Merchant's Tire & Auto Centers

Categories
  • Tires
  • Brake Repair
  • Auto Body Paint & Repair
  • Automotive Repair
  • Oil Changes
Details
  • BF Goodrich
  • Goodyear
  • Michelin
  • Pirelli
  • Uniroyal Tire
  • General Tire
  • Radiator Repair
  • Brake Repair
  • Oil Changes
Hours
M-Sa 7am-7pm, Su 9am-5pm

Automotive

Automotive
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4.4 5
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.

STOP: Do not take your vehicle to this place!!! My Jeep was there 3 separate times for a total 4 weeks and over $2,000 in repairs! It still is not right and never will be, I'm having to trade it in for far less then what it would have had

3
★★★★★

STOP: Do not take your vehicle to this place!!! My Jeep was there 3 separate times for a total 4 weeks and over $2,000 in repairs! It still is not right and never will be, I'm having to trade it in for far less then what it would have had

.

I had called in ahead of time to make an appointment to get an oil change, they looked me up by my phone number and name and I asked them how much the oil change would cost. They said around 20.00\r
\r
When I got there they said I would

3
★★★★★

I had called in ahead of time to make an appointment to get an oil change, they looked me up by my phone number and name and I asked them how much the oil change would cost. They said around 20.00\r
\r
When I got there they said I would

.

I called earlier this morning and asked if they top off fluids with oil changes. The guy was very friendly said normally no but if i brought in today theyd do it. So i came the place was very clean they were extremely friendly and helpful but long story short before i left i asked if they topped off my fluids they said yes. I get home look under the hood and all fluids low as they were. They said i can come back and get it done at my convenience. Its frustrating but i was very impressed with their customer service. If it were a customer service review id say 5 stars. But with this snnoying event i have yo drive all the way back they get 3

3
★★★☆☆

I called earlier this morning and asked if they top off fluids with oil changes. The guy was very friendly said normally no but if i brought in today theyd do it. So i came the place was very clean they were extremely friendly and helpful but long story short before i left i asked if they topped off my fluids they said yes. I get home look under the hood and all fluids low as they were. They said i can come back and get it done at my convenience. Its frustrating but i was very impressed with their customer service. If it were a customer service review id say 5 stars. But with this snnoying event i have yo drive all the way back they get 3

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.

I have been going to this Merchants location for over 10 years and always thought the best of them. Recently, I have noticed a change in the quality of service.
I went at first to get a Md inspection and found out that they had lost their inspection license. A few months after having my car inspected elsewhere I decided that the tires needed replacement. I went and purchased top of the line tires and had them installed with a lifetime rotation/ alignment plan. The cost was about $700.
I got a call later that day that while installing the tires they found that my rear axle was cracked and needed to be replaced. I should have stopped right then and gone to look, but since I trusted their past service I told them to go ahead and replace the part.
They supposedly got an axle and replaced it the same day. The cost was now $1300.
When I went to pick up my car I was informed that the mechanic accidently cut the antilock brake line when replacing the axle. They assured me that it was safe to drive and told me to leave my car with them the next day so they could repair the abs line.
After repairing the abs line I went to pick up my car and as I pulled out of their parking lot. I heard a loud ripping and snapping noise. I got out and saw that the mechanic who parked my car had extended the front bumper so far over the cement parking stone that, as I pulled out, a piece of metal rebar which was sticking out ripped my undercarriage and split my bumper.
I immediately got out and informed the manager who said his friend that did autobody work would handle it. I should have called the police right then, but I decided once again to trust them.
I came by the next day to drop of my car and have the damage repaired and was informed that he hadn't contacted his friend yet and to call him tomorrow. I called and was given the run around again. I decided that maybe my husband could get them to speed up the process, so he stopped by and talked to the manager who told him to have me bring to car by the next day and the repair would start. The next day when I came back he said it couldn't be done because of rain.
After carrying on like this for so long I had enough and called my insurance company. I gave them a full account of what happened. When they contacted Merchants, the manager said he had no knowledge of the incident. The insurance company made me pay for the deductable until they could prove that Merchants was responsible.
So far they are still fighting in court to get Merchants to pay. I will never go back there again! I just wish I hadn't paid the extra money for the lifetime alignment/ balencing on the tires I purchased.

1
★☆☆☆☆

I have been going to this Merchants location for over 10 years and always thought the best of them. Recently, I have noticed a change in the quality of service.
I went at first to get a Md inspection and found out that they had lost their inspection license. A few months after having my car inspected elsewhere I decided that the tires needed replacement. I went and purchased top of the line tires and had them installed with a lifetime rotation/ alignment plan. The cost was about $700.
I got a call later that day that while installing the tires they found that my rear axle was cracked and needed to be replaced. I should have stopped right then and gone to look, but since I trusted their past service I told them to go ahead and replace the part.
They supposedly got an axle and replaced it the same day. The cost was now $1300.
When I went to pick up my car I was informed that the mechanic accidently cut the antilock brake line when replacing the axle. They assured me that it was safe to drive and told me to leave my car with them the next day so they could repair the abs line.
After repairing the abs line I went to pick up my car and as I pulled out of their parking lot. I heard a loud ripping and snapping noise. I got out and saw that the mechanic who parked my car had extended the front bumper so far over the cement parking stone that, as I pulled out, a piece of metal rebar which was sticking out ripped my undercarriage and split my bumper.
I immediately got out and informed the manager who said his friend that did autobody work would handle it. I should have called the police right then, but I decided once again to trust them.
I came by the next day to drop of my car and have the damage repaired and was informed that he hadn't contacted his friend yet and to call him tomorrow. I called and was given the run around again. I decided that maybe my husband could get them to speed up the process, so he stopped by and talked to the manager who told him to have me bring to car by the next day and the repair would start. The next day when I came back he said it couldn't be done because of rain.
After carrying on like this for so long I had enough and called my insurance company. I gave them a full account of what happened. When they contacted Merchants, the manager said he had no knowledge of the incident. The insurance company made me pay for the deductable until they could prove that Merchants was responsible.
So far they are still fighting in court to get Merchants to pay. I will never go back there again! I just wish I hadn't paid the extra money for the lifetime alignment/ balencing on the tires I purchased.

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I have been going to this Merchants location for over 10 years and always thought the best of them. Recently, I have noticed a change in the quality of service. \r
I went at first to get a Md inspection and found out that they had lost

3
★★★★★

I have been going to this Merchants location for over 10 years and always thought the best of them. Recently, I have noticed a change in the quality of service. \r
I went at first to get a Md inspection and found out that they had lost

Cons: Falsified Repairs, Damaged Vehicle, Lied about Incident

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