O'Reilly Auto Parts

★★☆☆☆
  • 51 Bath Rd

    Brunswick, ME 04011

    Map & Directions
  • 207-373-1178

Automotive

Automotive
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1.5 2
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I took my 2002 VW Passat in to this VIP outlet to have a headlight bulb replaced. When I went outside to pick it up, the steering wheel was cranked over very hard to one side, and when I pulled away the steering felt loose and imprecise. The Passat's manual says that holding the wheel over like this can cause problems with the power steering pump - and, sure enough, I immediately had to have the pump replaced at another garage, at a cost of about $500.

VIP claimed that the failure of the power steering pump in their garage, while my car was under their care, was a sheer coincidence, and refused to take any responsibility for the problem. I won't go there again.

1
★☆☆☆☆

I took my 2002 VW Passat in to this VIP outlet to have a headlight bulb replaced. When I went outside to pick it up, the steering wheel was cranked over very hard to one side, and when I pulled away the steering felt loose and imprecise. The Passat's manual says that holding the wheel over like this can cause problems with the power steering pump - and, sure enough, I immediately had to have the pump replaced at another garage, at a cost of about $500.

VIP claimed that the failure of the power steering pump in their garage, while my car was under their care, was a sheer coincidence, and refused to take any responsibility for the problem. I won't go there again.

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When the new Bath VIP location opened I was thrilled because it was so much closer to home. However I had an oil change appt through them and when Iarrived was told they didn't have the right filter. I was asked to come back the next day. It took 3 appts before I actually got the oil change with nothing more than a sorry.

2
★★☆☆☆

When the new Bath VIP location opened I was thrilled because it was so much closer to home. However I had an oil change appt through them and when Iarrived was told they didn't have the right filter. I was asked to come back the next day. It took 3 appts before I actually got the oil change with nothing more than a sorry.

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