Creteau's Studio

★★☆☆☆

About Creteau's Studio

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Personal Services

Personal Services
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I have dealt with many photographers and was surprised how difficult this office was to deal with. I was simply trying to order school photos as the order form never made it to me.

My daughter had her kindergarten pictures done only days before my call. I was told by Creteau's Studio staff that the order was at the lab so it would be impossible for an additional order to be added. I was told there was nothing I could do.

I was told that I would need to bring my daughter into the studio to take new pictures and then I could place an order. (Huh!!!??)

All this and I was only trying to get pictures of my daughter. I called the studio and expressed that I was not happy with the way the Studio handles orders and I was told an exception would be made in my case. I was able to simple give my daughter's name class and payment info. Took about 1 minute of their time.

If the school picture order forms were circulated sooner and the company offered a website with information, Im sure this process would go smoother. They seem to just want to snap the pictures and collect money and be done with it. In my opinion, they are really lacking in the customer service area.

1
★★☆☆☆

I have dealt with many photographers and was surprised how difficult this office was to deal with. I was simply trying to order school photos as the order form never made it to me.

My daughter had her kindergarten pictures done only days before my call. I was told by Creteau's Studio staff that the order was at the lab so it would be impossible for an additional order to be added. I was told there was nothing I could do.

I was told that I would need to bring my daughter into the studio to take new pictures and then I could place an order. (Huh!!!??)

All this and I was only trying to get pictures of my daughter. I called the studio and expressed that I was not happy with the way the Studio handles orders and I was told an exception would be made in my case. I was able to simple give my daughter's name class and payment info. Took about 1 minute of their time.

If the school picture order forms were circulated sooner and the company offered a website with information, Im sure this process would go smoother. They seem to just want to snap the pictures and collect money and be done with it. In my opinion, they are really lacking in the customer service area.

Cons: Customer service lacking

 

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