Rockmere Lodge Bed & Breakfast

★★★☆☆
  • 150 Stearns Road

    Ogunquit, ME 03907

    Map & Directions
  • 207-646-2985

About Rockmere Lodge Bed & Breakfast

Categories
  • Bed & Breakfasts
Hours
M-Su 24hr (Book Online or by Phone)
Emails
  • info@rockmere.com
Phones
  • Fax (207-646-6947)
  • Toll Free (888-646-2985)
Year Established
  • 1991
Keywords
  • Bed and Breakfast in Ogunquit
  • beach
  • ocean view
Payment Options
  • Discover
  • Visa
  • Cash
  • Traveler's Check
  • MasterCard
Languages
  • English

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Rockmere Lodge Services
    2.5 2
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    .

    DANGEROUSLY POOR CUSTOMER SERVICE ALERT: I apologize for the length of this message, but this is important to know if you plan to do business with the owners of Rockmere. Please read on.

    My wife and I are both professional people who live and work in the Philadelphia suburbs. We have stayed at hotels and inns large and small around the world but have never received such uncaring and frankly illogical customer service as we have from the Rockmere team. I have never before been motivated to post a negative comment on any travel site, but feel compelled to do so here, given our poor experience with Rockmere.

    We had reserved a Saturday and Sunday night stay at Rockmere because we were coming to pick up our college-age son, a Cornell student who was studying at Shoals Marine Lab off the coast or Portsmouth, ME. However, it turned out that our son was able to stay and study for a week longer than his original plan, so we needed to come and pick him up a week later.

    We thought it would be a nice birthday present for my sister and her husband, who live nearby in Boston, to let them stay at Rockmere instead of us on the nights we had reserved. I called to arrange this and spoke to someone named Doug, who said it was Andy's decision; I also sent Rockmere an email to this effect, then called a few times with no response from Andy.

    After I sent a few more emails, I received an email from Rockmere saying that I could not "transfer" my reservation, that I was being charged for both nights, and that my sister and her husband could not stay at Rockmere. When I called to inquire, Doug answered and commiserated with my position, but again said this was Andy's decision. Andy was again unavailable and Doug said I would have to call back later but that he would communicate my request and concerns to Andy. I called back later and Andy was yet again unavailable, so I asked to have Andy call me back..

    Then I received a frankly nasty call from someone in Florida who said he was the owner of Rockmere: Bob I think he said his name was. As I tried to explain to Bob the reasonableness of having my sister stay at Rockmere instead of me and my wife, he kept saying that it was not Rockmere policy to allow transfers of reservations. When I pointed out to him that 1. I had already been charged for two nights, 2. that nowhere on the Rockmere website or in the in reservation confirmation was there a reference to this no-transfer policy, and 3. that Doug had confirmed that they had not re-booked our room, Bob said that their experience showed that people who transferred reservations were typically "not Rockmere guest types."

    Leaving aside the implicit bias in this comment, I explained that my sister was a department head at a Boston hospital and her husband was a PhD chemist; Bob went quiet for a while, then simply reiterated that "it's not Rockmere policy to allow transfers of reservations" and that i could take it up with my credit card company if I had an issue with that policy. At this point, I agreed to do just that.

    At the end of the day, where is Rockmere's customer service attitude? Facts: I had already paid for two nights, had to change plans unexpectedly, had immediate family members (who were "Rockmere-worthy") lined up to use our reservation, and Doug had confirmed that the rooms had not been re-booked.

    So at the end of the day, one of Rockmere's most popular rooms will go unused on a beautiful weekend, while my sister swelters in Boston, I contest a credit card charge, and Bob rages against the night in Florida. Way to go Rockmere!

    1
    ★☆☆☆☆

    DANGEROUSLY POOR CUSTOMER SERVICE ALERT: I apologize for the length of this message, but this is important to know if you plan to do business with the owners of Rockmere. Please read on.

    My wife and I are both professional people who live and work in the Philadelphia suburbs. We have stayed at hotels and inns large and small around the world but have never received such uncaring and frankly illogical customer service as we have from the Rockmere team. I have never before been motivated to post a negative comment on any travel site, but feel compelled to do so here, given our poor experience with Rockmere.

    We had reserved a Saturday and Sunday night stay at Rockmere because we were coming to pick up our college-age son, a Cornell student who was studying at Shoals Marine Lab off the coast or Portsmouth, ME. However, it turned out that our son was able to stay and study for a week longer than his original plan, so we needed to come and pick him up a week later.

    We thought it would be a nice birthday present for my sister and her husband, who live nearby in Boston, to let them stay at Rockmere instead of us on the nights we had reserved. I called to arrange this and spoke to someone named Doug, who said it was Andy's decision; I also sent Rockmere an email to this effect, then called a few times with no response from Andy.

    After I sent a few more emails, I received an email from Rockmere saying that I could not "transfer" my reservation, that I was being charged for both nights, and that my sister and her husband could not stay at Rockmere. When I called to inquire, Doug answered and commiserated with my position, but again said this was Andy's decision. Andy was again unavailable and Doug said I would have to call back later but that he would communicate my request and concerns to Andy. I called back later and Andy was yet again unavailable, so I asked to have Andy call me back..

    Then I received a frankly nasty call from someone in Florida who said he was the owner of Rockmere: Bob I think he said his name was. As I tried to explain to Bob the reasonableness of having my sister stay at Rockmere instead of me and my wife, he kept saying that it was not Rockmere policy to allow transfers of reservations. When I pointed out to him that 1. I had already been charged for two nights, 2. that nowhere on the Rockmere website or in the in reservation confirmation was there a reference to this no-transfer policy, and 3. that Doug had confirmed that they had not re-booked our room, Bob said that their experience showed that people who transferred reservations were typically "not Rockmere guest types."

    Leaving aside the implicit bias in this comment, I explained that my sister was a department head at a Boston hospital and her husband was a PhD chemist; Bob went quiet for a while, then simply reiterated that "it's not Rockmere policy to allow transfers of reservations" and that i could take it up with my credit card company if I had an issue with that policy. At this point, I agreed to do just that.

    At the end of the day, where is Rockmere's customer service attitude? Facts: I had already paid for two nights, had to change plans unexpectedly, had immediate family members (who were "Rockmere-worthy") lined up to use our reservation, and Doug had confirmed that the rooms had not been re-booked.

    So at the end of the day, one of Rockmere's most popular rooms will go unused on a beautiful weekend, while my sister swelters in Boston, I contest a credit card charge, and Bob rages against the night in Florida. Way to go Rockmere!

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    .

    I got engaged at this bed and breakfast!The rooms are tastefully decorated, with each room in a different theme.The service was excellent.The breakfast was very delicious.You can sit in the dining room or out on the porch to enjoy the sites and sounds of Ogunquit.The lodge is steps away from the Marginal Way.

    4
    ★★★★☆

    I got engaged at this bed and breakfast!The rooms are tastefully decorated, with each room in a different theme.The service was excellent.The breakfast was very delicious.You can sit in the dining room or out on the porch to enjoy the sites and sounds of Ogunquit.The lodge is steps away from the Marginal Way.

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    Message from Rockmere Lodge Bed & Breakfast

    Nestled in a quiet residential neighborhood, overlooking the ocean is Rockmere Lodge; the only Bed and Breakfast in the idyllic town of Ogunquit. Take in the views and the relaxing sound of the ocean waves on the wrap-around porch, or take a stroll to the beach, town center or to beautiful Perkins cove. Whether you’re looking to experience all Maine has to offer or do nothing at all, make Rockmere Lodge your home away from home.Nestled in a quiet residential neighborhood, overlooking the ocean is Rockmere Lodge; the only Oceanside Bed and Breakfast in the idyllic town of Ogunquit. Take in the views and the relaxing sound of the ocean waves on the wrap-around porch, or take a stroll to the beach, town center or to beautiful Perkins cove. Whether you’re looking to experience all Maine has to offer or do nothing at all, make Rockmere Lodge your home away from home

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