Augusta Fuel Co

★★★☆☆
Local Business Serving Our Great Community Since 1888.
  • 4 Northern Ave

    Augusta, ME 04330

    Map & Directions
  • 207-623-3851

Wholesalers

Wholesalers
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2.6 5
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I moved to Maine with my wife and 3 children recently. Signed an exclusive agreement with Augusta Fuel Co. for our Heating, Electrical, Plumbing and Oil delivery. In return for this exclusivity, AFC would waive the 1st year service agreement charges, ($250) and cover our heating system, (boiler & components), for 1 year. Under the terms of this agreement AFC would repair & replace, including labor, just about anything that went wrong with the system, (this is a standard practice among fuel companies). Once our system was inspected by a master boiler technician, the system was fully covered. We felt safe in that if anything went wrong we were covered and were told that, "we here in Maine take care of our customers like they are family, because it's not about making money, it's about doing what it right for our neighbors".

During the course of the year we honored our part of the agreement and called upon AFC for all of our electrical plumbing and oil delivery needs. Also during the course of the year AFC would respond to a number of calls for service related to our heat delivery system, (boiler). Parts and labor were covered and there were no issues.

Also, during the course of this year, we installed 3 wood burning devices in our home to help keep us warm and defray the cost of heating oil, (two wood stove inserts and one wood pellet stove in the basement), when the manangement of AFC learned that we did this, they became very irritated and rude about it. They had the nerve to ask us, " how are we going to sell oil to you if you're burning wood?"

The unfortunate thing for AFC was that several components of the system wore out simultaneously, (circulators, relays, etc.). At the end of the first year, AFC called us and stated that , "we lost too much money on your account this year, so we are not going to offer you a service agreement this year."

We are astonished at the way we were treated by the manegement of Augusta Fuel Company in May of 2013, and would like to warn any potential new customers who are contemplating chosing AFC as their provider to think twice before using them as their provider of services or oil. We were treated with disrespect and would never deal with them again.

In conclusion, we hope that this is an isolated case of rudeness and bad business practice by Augusta Fuel Co. and that true Mainers have more class and respect for their neighbors and that instances such as this will not be commonplace in the future.

1
★☆☆☆☆

I moved to Maine with my wife and 3 children recently. Signed an exclusive agreement with Augusta Fuel Co. for our Heating, Electrical, Plumbing and Oil delivery. In return for this exclusivity, AFC would waive the 1st year service agreement charges, ($250) and cover our heating system, (boiler & components), for 1 year. Under the terms of this agreement AFC would repair & replace, including labor, just about anything that went wrong with the system, (this is a standard practice among fuel companies). Once our system was inspected by a master boiler technician, the system was fully covered. We felt safe in that if anything went wrong we were covered and were told that, "we here in Maine take care of our customers like they are family, because it's not about making money, it's about doing what it right for our neighbors".

During the course of the year we honored our part of the agreement and called upon AFC for all of our electrical plumbing and oil delivery needs. Also during the course of the year AFC would respond to a number of calls for service related to our heat delivery system, (boiler). Parts and labor were covered and there were no issues.

Also, during the course of this year, we installed 3 wood burning devices in our home to help keep us warm and defray the cost of heating oil, (two wood stove inserts and one wood pellet stove in the basement), when the manangement of AFC learned that we did this, they became very irritated and rude about it. They had the nerve to ask us, " how are we going to sell oil to you if you're burning wood?"

The unfortunate thing for AFC was that several components of the system wore out simultaneously, (circulators, relays, etc.). At the end of the first year, AFC called us and stated that , "we lost too much money on your account this year, so we are not going to offer you a service agreement this year."

We are astonished at the way we were treated by the manegement of Augusta Fuel Company in May of 2013, and would like to warn any potential new customers who are contemplating chosing AFC as their provider to think twice before using them as their provider of services or oil. We were treated with disrespect and would never deal with them again.

In conclusion, we hope that this is an isolated case of rudeness and bad business practice by Augusta Fuel Co. and that true Mainers have more class and respect for their neighbors and that instances such as this will not be commonplace in the future.

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If anyone in the Augusta area needs home heating oil I do not suggest getting it from Augusta Fuel Company. Poor management, lack of customer service skills, and their ability to disrespect customers is appalling. I pay for a service and I expect to get it (that's not asking too much). Mistakes happen in every business, human error is unavoidable, but it is the company's responsibility to make things right. Customer service certainly is not one of this company's strengths, we were spoken to rudely and unprofessionally, as if we were lying about the absence of oil in our tank that they claimed was there. \nBottom line, I'm not going to pay for oil that is not in my tank, it's unfortunate that this oil is unaccounted for, but in all honesty, it is not my problem. It has been over a week, and this issue has not been resolved. They are more focused on finding the oil (which they misplaced) rather than satisfying their customer. I understand it's business and that is a lot of money they have misplaced, but they will find the oil, they will never satisfy this customer. \n\n\nSincerely ,\nA Very Dissatisfied Customer

0
★☆☆☆☆

If anyone in the Augusta area needs home heating oil I do not suggest getting it from Augusta Fuel Company. Poor management, lack of customer service skills, and their ability to disrespect customers is appalling. I pay for a service and I expect to get it (that's not asking too much). Mistakes happen in every business, human error is unavoidable, but it is the company's responsibility to make things right. Customer service certainly is not one of this company's strengths, we were spoken to rudely and unprofessionally, as if we were lying about the absence of oil in our tank that they claimed was there. \nBottom line, I'm not going to pay for oil that is not in my tank, it's unfortunate that this oil is unaccounted for, but in all honesty, it is not my problem. It has been over a week, and this issue has not been resolved. They are more focused on finding the oil (which they misplaced) rather than satisfying their customer. I understand it's business and that is a lot of money they have misplaced, but they will find the oil, they will never satisfy this customer. \n\n\nSincerely ,\nA Very Dissatisfied Customer

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I have never had such awful service. The dispatch person was rude, and the customer service was probably the most horrible that I have ever experienced. I think that this company does not care about their customers and they should just quit while they are ahead. I do not recommend this company to anyone and wish I had never dealt with them at all.

1
★☆☆☆☆

I have never had such awful service. The dispatch person was rude, and the customer service was probably the most horrible that I have ever experienced. I think that this company does not care about their customers and they should just quit while they are ahead. I do not recommend this company to anyone and wish I had never dealt with them at all.

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We needed a new hot water heater so we called Augusta Fuel who came promptly to our house only to tell us that they didn't have a hot water heater as small as we needed. What impressed me was that they called around until they found one that was the size we needed. They installed it in no time at all. The men who put it in were so kind and friendly.

5
★★★★★

We needed a new hot water heater so we called Augusta Fuel who came promptly to our house only to tell us that they didn't have a hot water heater as small as we needed. What impressed me was that they called around until they found one that was the size we needed. They installed it in no time at all. The men who put it in were so kind and friendly.

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This place you can try to get credit after filling out a application form if they accept you then you are able to pay your bill over time online if you choose. They also offer three different service plans that all include a tune-up for your system annually. :You might pay a few cents more for your fuel but the customer service is excellent.

5
★★★★★

This place you can try to get credit after filling out a application form if they accept you then you are able to pay your bill over time online if you choose. They also offer three different service plans that all include a tune-up for your system annually. :You might pay a few cents more for your fuel but the customer service is excellent.

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