Dupuis Hardware & Locksmith

★★★★☆
  • 2 Spruce St

    Biddeford, ME 04005

    Map & Directions
  • 207-284-8702

Home & Garden

Home & Garden
More choices in Biddeford:
Resultset_next

Taylor Rental Center

6 Commercial St Biddeford, ME

Resultset_next

Lowe's

220 Mariner Way Biddeford, ME

3.5 2
Hi! Sign in to let us know how Dupuis Hardware & Locksmith was?
Write a Review
.

I brought my safe door in to the store last Sat to have the combination changed. Jason, the son of the owner worked on my door finishing it at 2:30,when closing time was 3:00. My problem was that in his hast or lack of paying attention to what he was doing, I was sent home with my door and a combination that was not correct. I went in on Monday and spoke to the owner John and he put me in for an appt at 1:00 that day. The door would not open for the man who made the road call. They thought it was my error in opening the door and it would be an easy open. He did not bring the correct tools and had other appts, so now I had another day that I had to be home for him to possibly drill a hole through my safe door to get in. On the second attempt I told the employee that I was not happy about my door having a hole drilled in the front of it and he was persistent and finally figured out the correct number. Today I went to the store to speak to John and repeated this story asking him if that was satisfactory service and all he could say was I sorry. He said that he had already lost money on the transaction and he was sorry for my inconvenience. I told him it cost me money too and I guess that position as the customer, was not relevant. I left thanking him however I am not sure why because this was his son Jason's error, which he excused for being inexperienced in this type of work. I guess his training was at my expense too and I should be happy because I do not have a hole through the front door of my safe.

2
★★☆☆☆

I brought my safe door in to the store last Sat to have the combination changed. Jason, the son of the owner worked on my door finishing it at 2:30,when closing time was 3:00. My problem was that in his hast or lack of paying attention to what he was doing, I was sent home with my door and a combination that was not correct. I went in on Monday and spoke to the owner John and he put me in for an appt at 1:00 that day. The door would not open for the man who made the road call. They thought it was my error in opening the door and it would be an easy open. He did not bring the correct tools and had other appts, so now I had another day that I had to be home for him to possibly drill a hole through my safe door to get in. On the second attempt I told the employee that I was not happy about my door having a hole drilled in the front of it and he was persistent and finally figured out the correct number. Today I went to the store to speak to John and repeated this story asking him if that was satisfactory service and all he could say was I sorry. He said that he had already lost money on the transaction and he was sorry for my inconvenience. I told him it cost me money too and I guess that position as the customer, was not relevant. I left thanking him however I am not sure why because this was his son Jason's error, which he excused for being inexperienced in this type of work. I guess his training was at my expense too and I should be happy because I do not have a hole through the front door of my safe.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Dupuis Hardware & Locksmith have been around since I was a child. I the past 50 yrs, I've needed their services many times. I call Dupuis about safety concerns and for security advice because they have the key to every situation. I've been locked out of the house, car, lost my keys, changed doorlocks, and duplicated keys. They respond quickly and with a smile.

5
★★★★★

Dupuis Hardware & Locksmith have been around since I was a child. I the past 50 yrs, I've needed their services many times. I call Dupuis about safety concerns and for security advice because they have the key to every situation. I've been locked out of the house, car, lost my keys, changed doorlocks, and duplicated keys. They respond quickly and with a smile.

Was this review helpful to you?
Ratings_icons Ratings_icons

Wait, you're the expert.

If you've been to or used Dupuis Hardware & Locksmith, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review