Back Bay Automotive

★★★☆☆
43.6951 -70.2588
Map and Directions to Back Bay Automotive

207-761-5686

372 Presumpscot St

Portland, ME

04103

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About Back Bay Automotive

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Automotive

Automotive
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Reviews 1 - 6 of 6.
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A lot of folks recommend Back Bay Auto but I'm not sure why.
About 4 years ago when I lived in Portland, Back Bay told me that my 1990 Saab 900 Turbo Convertible needed the steering rack replaced and that "oil was mixing with coolant" and I would soon need a head gasket. It's true that the steering was stiff but it did not need a rack ($1500). It needed instead needed a $200.00 shaft assy. Also, 4 years later, still no blown head gasket, and no one can find oil in the coolant as they described. At best, this was incompetent diagnosis. At worst, this was an attempt to rip me off. Pretty sad considering I spent over $1800.00 with them on this car. Makes me wonder what else I could have overpaid for. In that $1800, I paid for shift linkage adjustment to the 5-speed manual where they actually broke a piece and said "its somewhere in the transmission now so that detent spring won't feel the same. But it's not really needed." Shifter was only marginally improved. I moved to New Hampshire, found a real Saab mechanic who has made it feel like brand new and for a whole lot less $$$. Back Bay was not interested in that fix apparently or didn't know how to do it. Couldn't fix the A/C either. Recommended I bring it to a place down the street, which I did, where it say for 7 days before I went pick it up (unrepaired and untouched). Saab mechanic in New Hampshire fixed it for $160.00.

1
★☆☆☆☆

A lot of folks recommend Back Bay Auto but I'm not sure why.
About 4 years ago when I lived in Portland, Back Bay told me that my 1990 Saab 900 Turbo Convertible needed the steering rack replaced and that "oil was mixing with coolant" and I would soon need a head gasket. It's true that the steering was stiff but it did not need a rack ($1500). It needed instead needed a $200.00 shaft assy. Also, 4 years later, still no blown head gasket, and no one can find oil in the coolant as they described. At best, this was incompetent diagnosis. At worst, this was an attempt to rip me off. Pretty sad considering I spent over $1800.00 with them on this car. Makes me wonder what else I could have overpaid for. In that $1800, I paid for shift linkage adjustment to the 5-speed manual where they actually broke a piece and said "its somewhere in the transmission now so that detent spring won't feel the same. But it's not really needed." Shifter was only marginally improved. I moved to New Hampshire, found a real Saab mechanic who has made it feel like brand new and for a whole lot less $$$. Back Bay was not interested in that fix apparently or didn't know how to do it. Couldn't fix the A/C either. Recommended I bring it to a place down the street, which I did, where it say for 7 days before I went pick it up (unrepaired and untouched). Saab mechanic in New Hampshire fixed it for $160.00.

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A great family run business who deal honestly and personally.
as a former car repair shop owner, I hold these folks in the highest regard!

5
★★★★★

A great family run business who deal honestly and personally.
as a former car repair shop owner, I hold these folks in the highest regard!

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.

I have taken my cars here for years. I started taking my Saab's in first then my Vw's and Jeep. I have always been well taken care of. My son just came home from college for the long weekend, the owner went in on his day off to fix the car for us. Thats what I call service.

4
★★★★☆

I have taken my cars here for years. I started taking my Saab's in first then my Vw's and Jeep. I have always been well taken care of. My son just came home from college for the long weekend, the owner went in on his day off to fix the car for us. Thats what I call service.

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These guys were recommended when my regular shop could not fix the problem with my Volvo v40. I took the car in on Monday and am attempting to go pick it up on Friday. This is not acceptable. And this just to diagnose that the O2 sensor in the front went bad. Then they discover the one in the back needs cleaning and it snaps off. Then they say it is running rough and all this takes a week.

1
★☆☆☆☆

These guys were recommended when my regular shop could not fix the problem with my Volvo v40. I took the car in on Monday and am attempting to go pick it up on Friday. This is not acceptable. And this just to diagnose that the O2 sensor in the front went bad. Then they discover the one in the back needs cleaning and it snaps off. Then they say it is running rough and all this takes a week.

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We've been going to Back Bay since I bought my first used Saab in 1997. They saved the day for me because I was told my Saab needed a new transmission from a Portland transmission place that specialized in transmission work. Then I went to Back Bay and they said I just needed a certain transmission part, common to Saabs, and the total cost was 180. They saved me lots of money. We have been going there since then and trust them.

5
★★★★★

We've been going to Back Bay since I bought my first used Saab in 1997. They saved the day for me because I was told my Saab needed a new transmission from a Portland transmission place that specialized in transmission work. Then I went to Back Bay and they said I just needed a certain transmission part, common to Saabs, and the total cost was 180. They saved me lots of money. We have been going there since then and trust them.

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Be very very carefull of this place. I have been a SAABer for many years and I went here out of a recomendation from somone else that recently has had some major issues with them. We took our 2001 SAAB 9-5 there that only had 50,000 miles on it. The mechanic told my female roomate that the car would need to have the transmistion and the engine completely overhauled. He then told me that the car was leaking so much oil that he had to put 4 quart in the engine to get it into the garage. Anyone that has half a brain knows that a 4cyl saab engine only takes 4 quarts of oil, not to mention she was over 3,000 miles overdue, and i checked the oil before i brought it in (it was full). They then said the tranny was in rough shape. After all of this, I took it out to my old mechanic all the way out to china lake. He showed me under the car, and someone had actually unscrewed the drain plug for the transmision fluid recently just enough so that it would leak fast. My friend had her convertable there for over 45 days while the fixed the top. The bill came out to over 800 bucks to replace a motor, and they tried to tell her she needed all 4 motors replaced... They are only opperating from the reputation they built, the old mechanics retired. BE VERY CAREFULL WITH THEM.

1
★☆☆☆☆

Be very very carefull of this place. I have been a SAABer for many years and I went here out of a recomendation from somone else that recently has had some major issues with them. We took our 2001 SAAB 9-5 there that only had 50,000 miles on it. The mechanic told my female roomate that the car would need to have the transmistion and the engine completely overhauled. He then told me that the car was leaking so much oil that he had to put 4 quart in the engine to get it into the garage. Anyone that has half a brain knows that a 4cyl saab engine only takes 4 quarts of oil, not to mention she was over 3,000 miles overdue, and i checked the oil before i brought it in (it was full). They then said the tranny was in rough shape. After all of this, I took it out to my old mechanic all the way out to china lake. He showed me under the car, and someone had actually unscrewed the drain plug for the transmision fluid recently just enough so that it would leak fast. My friend had her convertable there for over 45 days while the fixed the top. The bill came out to over 800 bucks to replace a motor, and they tried to tell her she needed all 4 motors replaced... They are only opperating from the reputation they built, the old mechanics retired. BE VERY CAREFULL WITH THEM.

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