Thomas Michaels Designers

★★★☆☆
  • 11 Elm St

    Camden, ME 04843

    Map & Directions
  • 207-236-2708

About Thomas Michaels Designers

Hours
Mon-Sat 10am-5pm
3.0 2
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On behalf of Thomas Michaels Designers I would like to clarify a few points. Most importantly is the fact that when our client received her new engagement ring (the second one) she was thrilled. She loved the new ring and was very excited about wearing it. Based on her comment on this website one may think otherwise.

The original piece that her fianc purchased was what Thomas and he had discussed extensively and within his budget, using a very fine diamond and exceptional rubies. After the couple decided that they wanted to use a different diamond, already owned by her, Thomas Michaels Designers gladly took in trade the original three stone ring. We designed and built an entirely different, contemporary piece, one of our copyrighted original designs. The amount of gold used in this second piece is far greater than in the original one, hence a much more costly ring. No further cost was incurred to our client.

As manufacturers and designers for over 30 years we have always strived to make our clients happy with the their purchase. We have always had a strict policy of store credit only on returns. This is stated on all of our orders and sales forms. It is very unfortunate that this client is now so distressed over this; when we spoke with her upon receipt of her new ring we had no indication of her unhappiness. This is most certainly not how we ever want any of our clients to feel, and we have never had an unresolved issue with a client in our 33 year history.

5
★★★★★

On behalf of Thomas Michaels Designers I would like to clarify a few points. Most importantly is the fact that when our client received her new engagement ring (the second one) she was thrilled. She loved the new ring and was very excited about wearing it. Based on her comment on this website one may think otherwise.

The original piece that her fianc purchased was what Thomas and he had discussed extensively and within his budget, using a very fine diamond and exceptional rubies. After the couple decided that they wanted to use a different diamond, already owned by her, Thomas Michaels Designers gladly took in trade the original three stone ring. We designed and built an entirely different, contemporary piece, one of our copyrighted original designs. The amount of gold used in this second piece is far greater than in the original one, hence a much more costly ring. No further cost was incurred to our client.

As manufacturers and designers for over 30 years we have always strived to make our clients happy with the their purchase. We have always had a strict policy of store credit only on returns. This is stated on all of our orders and sales forms. It is very unfortunate that this client is now so distressed over this; when we spoke with her upon receipt of her new ring we had no indication of her unhappiness. This is most certainly not how we ever want any of our clients to feel, and we have never had an unresolved issue with a client in our 33 year history.

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My fianc was taken advantage of from Thomas Micheals from the moment he walked in the door. My Dad had some nice rings made for my Mom from him so advised my fianc to buy my engagement ring in his store. Having very little experience with engagement rings, he was sold the tiniest diamond with two very small rubies for $2000. When he picked up the ring, having not seen it, he was embarrassed to propose to me with it. We returned the next day with 3 beautiful diamond from a ring I currently owned and he took the center stone and set it in white gold but kept my other 2 diamonds (about.34 a piece) and the two small rubies claiming he would give us $136 in credit. Credit, I would never set foot in his store again. Thomas Michaels has unique designs (I could get similar in Boston or NYC for less and in a timely manner) but I caution you, before you get caught up in his fast talking, be ready to pay an outrageous price and wait forever to receive your purchase.

1
★☆☆☆☆

My fianc was taken advantage of from Thomas Micheals from the moment he walked in the door. My Dad had some nice rings made for my Mom from him so advised my fianc to buy my engagement ring in his store. Having very little experience with engagement rings, he was sold the tiniest diamond with two very small rubies for $2000. When he picked up the ring, having not seen it, he was embarrassed to propose to me with it. We returned the next day with 3 beautiful diamond from a ring I currently owned and he took the center stone and set it in white gold but kept my other 2 diamonds (about.34 a piece) and the two small rubies claiming he would give us $136 in credit. Credit, I would never set foot in his store again. Thomas Michaels has unique designs (I could get similar in Boston or NYC for less and in a timely manner) but I caution you, before you get caught up in his fast talking, be ready to pay an outrageous price and wait forever to receive your purchase.

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