Blue Willow Restaurant

★★★☆☆

About Blue Willow Restaurant

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Food

Food
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2.5 2
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First off, the view was great! However, the view could not make up for other significant problems with this establishment. The food was rather pedestrian. More troubling, however, was that the service was horrible and the restaurant proved to engage in questionable business practices. For much of our meal, our water glasses were empty and it took three separate requests for water to get our glasses filled once. In spite of so-so food and bad service, my son, my wife and her mother and sister and I enjoyed our evening. I left what I thought would be a tip of slightly less than 15% as opposed to a much lower (but deserved) tip because I am not mean-spirited and realize that many of the college-aged employees of Maine establishments rely on earnings from the summer to sustain them through the rest of the year.

Shortly after leaving the restaurant, my wife and I started to think that the amount of the bill did not make sense. I called the restaurant within 24 hr to receive clarification and was told to call back the next day when a manager could assist me.

I called the following day. After asking to speak with a manager and being placed on hold, the woman who answered the phone informed me that since more than 24 hr had passed since the transaction, all itemized receipts had been thrown out. Further, I was told that ??the manager was not in? and that they could not do anything to rectify my bill since all itemized receipts had been discarded. I replied that I had, in fact, called within 24 hr of the transaction and had been instructed by Blue Willow staff to call back at the time of the present call--instructions which I had followed. This was met with a ??you should have questioned the bill before you left the restaurant.? When I asked when the manager would be in for me to speak to, I was told ??he says he can??t help you since more than 24 hr has passed.?

From further discussion, it appears that a 18% tip had been added to our check because we were a party of five. I normally would not expect an added tip for a party smaller than six. I stated that we were not informed that a tip was added at the time the bill was presented and I requested that the Blue Willow refund the additional tip which had erroneously been added. Unbelievably, she refused. Subsequently, the Blue Willow has ignored attempts to rectify this issue through the Better Business Bureau and the Ogunquit Chamber of Commerce.

There are plenty of restaurants in Ogunquit with better food and a similarly great view. Perhaps the poor service we received could be explained by the fact that the waitress knew she was guaranteed a tip. Her performance, however, in no way deserved even a 15% tip. It is reprehensible that the Blue Willow would not refund a tip which was not deserved and was given in error. Avoid this restaurant and give your business to establishments who engage in more honest business practices.

1
★☆☆☆☆

First off, the view was great! However, the view could not make up for other significant problems with this establishment. The food was rather pedestrian. More troubling, however, was that the service was horrible and the restaurant proved to engage in questionable business practices. For much of our meal, our water glasses were empty and it took three separate requests for water to get our glasses filled once. In spite of so-so food and bad service, my son, my wife and her mother and sister and I enjoyed our evening. I left what I thought would be a tip of slightly less than 15% as opposed to a much lower (but deserved) tip because I am not mean-spirited and realize that many of the college-aged employees of Maine establishments rely on earnings from the summer to sustain them through the rest of the year.

Shortly after leaving the restaurant, my wife and I started to think that the amount of the bill did not make sense. I called the restaurant within 24 hr to receive clarification and was told to call back the next day when a manager could assist me.

I called the following day. After asking to speak with a manager and being placed on hold, the woman who answered the phone informed me that since more than 24 hr had passed since the transaction, all itemized receipts had been thrown out. Further, I was told that ??the manager was not in? and that they could not do anything to rectify my bill since all itemized receipts had been discarded. I replied that I had, in fact, called within 24 hr of the transaction and had been instructed by Blue Willow staff to call back at the time of the present call--instructions which I had followed. This was met with a ??you should have questioned the bill before you left the restaurant.? When I asked when the manager would be in for me to speak to, I was told ??he says he can??t help you since more than 24 hr has passed.?

From further discussion, it appears that a 18% tip had been added to our check because we were a party of five. I normally would not expect an added tip for a party smaller than six. I stated that we were not informed that a tip was added at the time the bill was presented and I requested that the Blue Willow refund the additional tip which had erroneously been added. Unbelievably, she refused. Subsequently, the Blue Willow has ignored attempts to rectify this issue through the Better Business Bureau and the Ogunquit Chamber of Commerce.

There are plenty of restaurants in Ogunquit with better food and a similarly great view. Perhaps the poor service we received could be explained by the fact that the waitress knew she was guaranteed a tip. Her performance, however, in no way deserved even a 15% tip. It is reprehensible that the Blue Willow would not refund a tip which was not deserved and was given in error. Avoid this restaurant and give your business to establishments who engage in more honest business practices.

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1 out of 1 people found this review helpful.

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Good food & ambiance. Outdoor seating available. It takes some time here to get your food so if you have other plans after dinner, allow yourself some extra time. It can be a nice place for a couple to go to relax and have a nice candle lit meal without getting to formal. It's perfect for a night time walk on the beach after dinner since it's right there.
Kids are welcome but It can be a long wait for them.

4
★★★★☆

Good food & ambiance. Outdoor seating available. It takes some time here to get your food so if you have other plans after dinner, allow yourself some extra time. It can be a nice place for a couple to go to relax and have a nice candle lit meal without getting to formal. It's perfect for a night time walk on the beach after dinner since it's right there.
Kids are welcome but It can be a long wait for them.

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