Mill Mall Furniture Warehouse

★★★★☆
  • 248 State St Ste 10

    Ellsworth, ME 04605

    Map & Directions
  • 207-667-3212

About Mill Mall Furniture Warehouse

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I am terribly sorry that you had such a bad experience in our store. However, you may be happy to note that the Employee who was not willing to work with you folks is no longer employed in our company. My name is David and I am the current store manager for Mill Mall Furniture and would like to extend our sincerest appologies to you and your family for any inconvenience you may have encountered. Please feel free to print this response off and bring it in with you for a 20% discount on your next single purchase. It's the least that we can do for the trouble. Feel free to call me at 207-667-3212 or email me at kreative79@millmallfurniture.com if you like.
Again, our sincerest appologies.

Dave Michaels
General Manager
Mill Mall Furniture

5
★★★★★

I am terribly sorry that you had such a bad experience in our store. However, you may be happy to note that the Employee who was not willing to work with you folks is no longer employed in our company. My name is David and I am the current store manager for Mill Mall Furniture and would like to extend our sincerest appologies to you and your family for any inconvenience you may have encountered. Please feel free to print this response off and bring it in with you for a 20% discount on your next single purchase. It's the least that we can do for the trouble. Feel free to call me at 207-667-3212 or email me at kreative79@millmallfurniture.com if you like.
Again, our sincerest appologies.

Dave Michaels
General Manager
Mill Mall Furniture

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The furniture is beautiful but unfortunatly the customer service is awful. My husband and I had gone in and received a quote for a bedroom set and got a terrific deal for 6 pieces of furniture. We went home afterwards to discuss it and check our financials because we wanted to buy something that weekend prior our move. We go back in the next day to settle on the deal and the gentleman we spoke with was busy with another customer and we spoke with someone else. We told him the price quote we received the day before and the gentlemans name and was told that the price was incorrect for the 6 piece set. To purchase the additional piece we initially was told was included would be an extra 400+ and would mark the price up considerably. We asked if he could work with us on the pricing and he said no sorry thats the price and what is included as he arrogantly pointed to the sign. After his rude display of customer service I said well we should be able to work something out considering we were complete mislead yesterday by your co worker. Again he got rude and said sorry but that is the price and we will only settle on that. I asked him to document it and he said that the quote will only be good for 24 hrs. So we accepted the document and left. We took our business to another local furniture store and purchased the SAME set, including the additional piece for LESS that the initial price quote. The staff at the Mill Mall furniture store is rude, unprofessional and VERY shady. I would highly recommed shopping elsewhere in Ellsworth or going into Brewer or Bangor. People in other stores are more than likely to negotiate pricing with you and really help you find quality furniture at an excellent value. We will NEVER step foot in this store again.

2
★★☆☆☆

The furniture is beautiful but unfortunatly the customer service is awful. My husband and I had gone in and received a quote for a bedroom set and got a terrific deal for 6 pieces of furniture. We went home afterwards to discuss it and check our financials because we wanted to buy something that weekend prior our move. We go back in the next day to settle on the deal and the gentleman we spoke with was busy with another customer and we spoke with someone else. We told him the price quote we received the day before and the gentlemans name and was told that the price was incorrect for the 6 piece set. To purchase the additional piece we initially was told was included would be an extra 400+ and would mark the price up considerably. We asked if he could work with us on the pricing and he said no sorry thats the price and what is included as he arrogantly pointed to the sign. After his rude display of customer service I said well we should be able to work something out considering we were complete mislead yesterday by your co worker. Again he got rude and said sorry but that is the price and we will only settle on that. I asked him to document it and he said that the quote will only be good for 24 hrs. So we accepted the document and left. We took our business to another local furniture store and purchased the SAME set, including the additional piece for LESS that the initial price quote. The staff at the Mill Mall furniture store is rude, unprofessional and VERY shady. I would highly recommed shopping elsewhere in Ellsworth or going into Brewer or Bangor. People in other stores are more than likely to negotiate pricing with you and really help you find quality furniture at an excellent value. We will NEVER step foot in this store again.

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