Minott's Flowers

★★★★☆
  • 25 Temple St

    Portland, ME 04101

    Map & Directions
  • 207-772-4638

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.

I went in and had a meeting with melissa for my wedding a week later she sent me an email with the pricing. Which was very expensive. I called her and the girl who answered the phone was rude and not helpful and said she would have melissa call me back. A week went by and still havent heard from her so i emailed her and i never heard back from her. Very unprofessional.

1
★☆☆☆☆

I went in and had a meeting with melissa for my wedding a week later she sent me an email with the pricing. Which was very expensive. I called her and the girl who answered the phone was rude and not helpful and said she would have melissa call me back. A week went by and still havent heard from her so i emailed her and i never heard back from her. Very unprofessional.

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.

I have always had excellent experiencse dealing with Minott's. I have had them deliver flowers about four times in the last year, and each time the recipient has been pleased and the order has been delivered in a timely fashion. Plus, their customer service is great. I have had other florists laugh at my requests, usually to have an arrangement for around $40, but not Minott's. They will work with my (limited) budget and make it look fantastic. At this point, they're my go-to florist in Portland. Thanks!

5
★★★★★

I have always had excellent experiencse dealing with Minott's. I have had them deliver flowers about four times in the last year, and each time the recipient has been pleased and the order has been delivered in a timely fashion. Plus, their customer service is great. I have had other florists laugh at my requests, usually to have an arrangement for around $40, but not Minott's. They will work with my (limited) budget and make it look fantastic. At this point, they're my go-to florist in Portland. Thanks!

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.

I have been using Minott??s Flowers, 25 Temple Street, Portland, Maine for several years. Their floral designs and choice in flowers are a cut above the rest. Staffing is courteous and professional. Minott??s goes beyond with customer service, creativity and imagination that far exceeds what any other florist can do. Remember?Minott??s Flowers. They??re my choice, make it yours. You won??t be disappointed!

5
★★★★★

I have been using Minott??s Flowers, 25 Temple Street, Portland, Maine for several years. Their floral designs and choice in flowers are a cut above the rest. Staffing is courteous and professional. Minott??s goes beyond with customer service, creativity and imagination that far exceeds what any other florist can do. Remember?Minott??s Flowers. They??re my choice, make it yours. You won??t be disappointed!

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.

Avoid this place at all costs. I live in San Diego and my entire family lives in Maine so I have to order all my flowers online and have them delivered to them. When my younger sister became sick with cancer I ordered a get well flower for her online. Not only did they deliver to her neighbor??s house instead of her place, they sent some fern plant with no flowers. Okay, perhaps a simple mistake right? well after calling them to request an exchange I was informed by the owner that they hold the right to substitute with something else if they don??t have what you paid for in stock. I was also told that if I had read the fine print on their website I would have known that they had a disclaimer that states that they don??t have to call you to inform of a change. Had I been informed of the substitute, I would have obviously opted for something with a pretty flower and not a green plant, after all, who orders a green plant from a florist. No exchange or refund was granted and now after 10 years of using Minott??s, I will never use them again. I will be getting married this summer in Maine and will ensure that our flowers are also purchased somewhere else.

1
★☆☆☆☆

Avoid this place at all costs. I live in San Diego and my entire family lives in Maine so I have to order all my flowers online and have them delivered to them. When my younger sister became sick with cancer I ordered a get well flower for her online. Not only did they deliver to her neighbor??s house instead of her place, they sent some fern plant with no flowers. Okay, perhaps a simple mistake right? well after calling them to request an exchange I was informed by the owner that they hold the right to substitute with something else if they don??t have what you paid for in stock. I was also told that if I had read the fine print on their website I would have known that they had a disclaimer that states that they don??t have to call you to inform of a change. Had I been informed of the substitute, I would have obviously opted for something with a pretty flower and not a green plant, after all, who orders a green plant from a florist. No exchange or refund was granted and now after 10 years of using Minott??s, I will never use them again. I will be getting married this summer in Maine and will ensure that our flowers are also purchased somewhere else.

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Business Response:

The rest of the story... Minott's Flowers takes pride in a high level of customer service and product quality. There are instances when we receive product which we do not feel is up to our quality and therefore will not sell it to the public. As a result we must substitute like product, as many quality oriented retailers do. Our web site clearly states that we may need to substitute products when we are out of stock or we do not approve of the quality of product in stock at our vendors. In this case, which was a dish garden not a floral arrangement, only one item in the dish garden was substituted. After being hung-up on, we attempted to call the customer back to resolved the issue amicably and as of today he not returned our call. We are always willing to work with our customers if an issue should arise. Melissa - Owner Minott's Flowers
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Avoid this place at all costs. I live in San Diego and my entire family lives in Maine so I have to order all my flowers online and have them delivered to them. When my younger sister became sick with cancer I ordered a get well flower for her online. Not only did they deliver to her neighbor??s house instead of her place, they sent some fern plant with no flowers. Okay, perhaps a simple mistake right? well after calling them to request an exchange I was informed by the owner that they hold the right to substitute with something else if they don??t have what you paid for in stock. I was also told that if I had read the fine print on their website I would have known that they had a disclaimer that states that they don??t have to call you to inform of a change. Had I been informed of the substitute, I would have obviously opted for something with a pretty flower and not a green plant, after all, who orders a green plant from a florist. No exchange or refund was granted and now after 10 years of using Minott??s, I will never use them again. A little customer service goes a long way, this place has horrible service. I will be getting married this summer in Maine and will ensure that our flowers are also purchased somewhere else.

0
★☆☆☆☆

Avoid this place at all costs. I live in San Diego and my entire family lives in Maine so I have to order all my flowers online and have them delivered to them. When my younger sister became sick with cancer I ordered a get well flower for her online. Not only did they deliver to her neighbor??s house instead of her place, they sent some fern plant with no flowers. Okay, perhaps a simple mistake right? well after calling them to request an exchange I was informed by the owner that they hold the right to substitute with something else if they don??t have what you paid for in stock. I was also told that if I had read the fine print on their website I would have known that they had a disclaimer that states that they don??t have to call you to inform of a change. Had I been informed of the substitute, I would have obviously opted for something with a pretty flower and not a green plant, after all, who orders a green plant from a florist. No exchange or refund was granted and now after 10 years of using Minott??s, I will never use them again. A little customer service goes a long way, this place has horrible service. I will be getting married this summer in Maine and will ensure that our flowers are also purchased somewhere else.

Cons: service

.

Minott's has really unique arrangements and the staff is wonderful! I love all the great house plants, awesome store!

2
★★★★★

Minott's has really unique arrangements and the staff is wonderful! I love all the great house plants, awesome store!

Pros: Great service, cool flowers

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This is not my normal florist, however I have used Minott's in the past and been very pleased. Their customer service is great. Their flowers are were very fresh and lasted a long time. I used their arrangement as a centerpiece for a dinner party I was hosting. I received many compliments on it.

4
★★★★☆

This is not my normal florist, however I have used Minott's in the past and been very pleased. Their customer service is great. Their flowers are were very fresh and lasted a long time. I used their arrangement as a centerpiece for a dinner party I was hosting. I received many compliments on it.

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0 out of 1 people found this review helpful.

.

I have used Minnots Florists on only one occasion. I usually use another florist, but in this instance I was unable to use my normal florist. Minnotts worked with me to create a very nice arrangement. Their customer service was good and the arrangement came out looking very nice. Although they do not match up to my normal florist, I was very happy with the way everything turned out.

4
★★★★☆

I have used Minnots Florists on only one occasion. I usually use another florist, but in this instance I was unable to use my normal florist. Minnotts worked with me to create a very nice arrangement. Their customer service was good and the arrangement came out looking very nice. Although they do not match up to my normal florist, I was very happy with the way everything turned out.

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0 out of 1 people found this review helpful.

.

I had them deliver to my mom and she got them and loved it. They gave her the flowers with a balloon and card and she said she couldn't of asked for a better gift. They were not expensive.

4
★★★★☆

I had them deliver to my mom and she got them and loved it. They gave her the flowers with a balloon and card and she said she couldn't of asked for a better gift. They were not expensive.

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0 out of 1 people found this review helpful.

.

I recently used Minotts Flowers for the first time. I talked to them over the phone and they gave me exactly what I wanted. They were very helpful and the price was right. I was really impressed by the way they duplicated what I had asked for. Doing a phone order was much easier for me and I will definately use them again.

5
★★★★★

I recently used Minotts Flowers for the first time. I talked to them over the phone and they gave me exactly what I wanted. They were very helpful and the price was right. I was really impressed by the way they duplicated what I had asked for. Doing a phone order was much easier for me and I will definately use them again.

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0 out of 1 people found this review helpful.

Message from Minott's Flowers

We specialize in unique floral design and personalized service creating the ultimate in quality and design.

Whether the timeless romance of yesteryear or today's simple contemporary elegance is sought after, Minott's Flowers will create a unique occasion that is a reflection of you.

Combined with your inspiration, our skilled designers will achieve a unique, elegant and personalized floral design for you to treasure.

At Minott's our team of superior consultants and designers can accommodate every occasion from the most intimate venue to the grandest affair.

More about Minott's Flowers

Fresh Flowers, Sympathy Arrangements,Gift Baskets, Unique Plants, Containers and supplies, Gifts, Wedding Florals, Consultation and Planning.

 

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