Irish Mist Carpet Cleaning

★★★☆☆
42.3804 -83.462
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734-451-2537

872 Starkweather St

Plymouth, MI

48170

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About Irish Mist Carpet Cleaning

Personal Services

Personal Services
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Reviews 1 - 46 of 46.
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Needed some serious spot removal and thought it was done well, until it started to dry. Spots popped up all over and seems that there are more than I started with. Carpet feels tacky and not clean from a week ago. I called for a re-do or refund or something and have not heard back yet. The cleaning guy was very nice and professional but I am not impressed with the owner as he has yet to call me back. I will probably have to rent a machine or get another company in to get it done again..... can't stand the feel of in on bare feet. Ewww.

1
★☆☆☆☆

Needed some serious spot removal and thought it was done well, until it started to dry. Spots popped up all over and seems that there are more than I started with. Carpet feels tacky and not clean from a week ago. I called for a re-do or refund or something and have not heard back yet. The cleaning guy was very nice and professional but I am not impressed with the owner as he has yet to call me back. I will probably have to rent a machine or get another company in to get it done again..... can't stand the feel of in on bare feet. Ewww.

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Carpet cleaners from hell! The owner is the most rude, belligerent and disrespectful human being on earth!!!!!!!!!!! The service man accepts it himself. They do incomplete work, with no customer satisfaction, they threaten you to call the police on you and to put a lien on the house if you don't pay! Please be careful! I am surprised that they are still in business.

1
★☆☆☆☆

Carpet cleaners from hell! The owner is the most rude, belligerent and disrespectful human being on earth!!!!!!!!!!! The service man accepts it himself. They do incomplete work, with no customer satisfaction, they threaten you to call the police on you and to put a lien on the house if you don't pay! Please be careful! I am surprised that they are still in business.

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1 out of 1 people found this review helpful.

.

I called this company because they were referred by a neighbor who said they'd always had good experiences using them. I was happy with the customer service both on the phone and at my business. Also, the carpets at my store look really good.

4
★★★★☆

I called this company because they were referred by a neighbor who said they'd always had good experiences using them. I was happy with the customer service both on the phone and at my business. Also, the carpets at my store look really good.

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This is the only company I will use for carpet cleaning, my off white carpets always come out so clean & bright! I always ask for Tim, he is such a nice, conscientious young man. They take very good care of me and my mother's house and I recommend them highly!

5
★★★★★

This is the only company I will use for carpet cleaning, my off white carpets always come out so clean & bright! I always ask for Tim, he is such a nice, conscientious young man. They take very good care of me and my mother's house and I recommend them highly!

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You Aced it. I feel IRISH MIST just gave my family absolution for our sins. Our carpet was beyond dirty (5 teenage boys ) and was not salvagable.The job was incredible !!! Thanks for the reprieve.

5
★★★★★

You Aced it. I feel IRISH MIST just gave my family absolution for our sins. Our carpet was beyond dirty (5 teenage boys ) and was not salvagable.The job was incredible !!! Thanks for the reprieve.

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.

STAY AWAY AT ALL COSTS...
I have never dealt with such an unprofessional company in my entire life. Had an appt on Monday and they cancelled for equiptment issues. I had to call Tuesday to find out where they were and was told they called 8 minutes ago couldn't get a hold of anyone so they left for the day. LIES< LIES< LIES... The guy answering the phone was the most RUDE, unprofessional person I have dealt with. There is a reason they list themselves in the ValuPak, a reputable company with good referrals wouldn't have to. Save your money and go somewhere else. These clowns don't deserve the business in these hardd times.

1
★☆☆☆☆

STAY AWAY AT ALL COSTS...
I have never dealt with such an unprofessional company in my entire life. Had an appt on Monday and they cancelled for equiptment issues. I had to call Tuesday to find out where they were and was told they called 8 minutes ago couldn't get a hold of anyone so they left for the day. LIES< LIES< LIES... The guy answering the phone was the most RUDE, unprofessional person I have dealt with. There is a reason they list themselves in the ValuPak, a reputable company with good referrals wouldn't have to. Save your money and go somewhere else. These clowns don't deserve the business in these hardd times.

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It was a pleasure having your service. Ken did an outstanding job on our carpet. I called for a good job, at fair price and that is what i got. I will be calling back for sure.

5
★★★★★

It was a pleasure having your service. Ken did an outstanding job on our carpet. I called for a good job, at fair price and that is what i got. I will be calling back for sure.

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.

Had them clean our carpet in living room/hallway. I found that some areas were way to wet. I am talking water btw the toes wet. I called to ask them to come out and remove more water as it was obvious there was WAY too much water left. They refused, basically telling me I had no idea what I was talking about cuz I was a woman and refused to come back out. They told me I was exaggerating and it would dry in a day or two. I called my daughter who rented a machine and came out the same day. She pulled the excess water out for me. If someone had not done it I am sure the carpet, padding, and the wood floor underneath would have been ruined..especially if I had waited the day or two that rude phone man suggested. Thank goodness someone knows how to run a machine right to pull out excess water cuz it certainly isn't Irish Mist...I mean Irish Bog.

1
★☆☆☆☆

Had them clean our carpet in living room/hallway. I found that some areas were way to wet. I am talking water btw the toes wet. I called to ask them to come out and remove more water as it was obvious there was WAY too much water left. They refused, basically telling me I had no idea what I was talking about cuz I was a woman and refused to come back out. They told me I was exaggerating and it would dry in a day or two. I called my daughter who rented a machine and came out the same day. She pulled the excess water out for me. If someone had not done it I am sure the carpet, padding, and the wood floor underneath would have been ruined..especially if I had waited the day or two that rude phone man suggested. Thank goodness someone knows how to run a machine right to pull out excess water cuz it certainly isn't Irish Mist...I mean Irish Bog.

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Two weeks ago, I had my home carpet cleaned, I paid more than what was quoted on the phone, and the gentlemen forgot to do my basement stairs.

I called and explained, and they said they would send someone out when they were in the area.

Then I had a water heater leak and needed to have the basement done as well.

Today I had the basement done; I had been quoted $75.00 and paid $80.00.

It is unfair to quote one price on the phone and to ask for another price when you come to my door.

I called to complain about this happening twice, and about never getting a call back about the stairs, and and employee ??Mike? was extremely rude to me. He took a rude tone, he told me that I didn??t represent the amount of carpet I had accurately (how am I supposed to know ?? that??s your job), he started ranting about the socialist state we live in and yelling at me about voting for Obama. He was offended that I would dare complain, and he felt his company had been insulted, so he raised his voice to me, and hung up on me, twice.

The workmen were nice and professional and they did a good job on the areas that they did clean.

3
★★★☆☆

Two weeks ago, I had my home carpet cleaned, I paid more than what was quoted on the phone, and the gentlemen forgot to do my basement stairs.

I called and explained, and they said they would send someone out when they were in the area.

Then I had a water heater leak and needed to have the basement done as well.

Today I had the basement done; I had been quoted $75.00 and paid $80.00.

It is unfair to quote one price on the phone and to ask for another price when you come to my door.

I called to complain about this happening twice, and about never getting a call back about the stairs, and and employee ??Mike? was extremely rude to me. He took a rude tone, he told me that I didn??t represent the amount of carpet I had accurately (how am I supposed to know ?? that??s your job), he started ranting about the socialist state we live in and yelling at me about voting for Obama. He was offended that I would dare complain, and he felt his company had been insulted, so he raised his voice to me, and hung up on me, twice.

The workmen were nice and professional and they did a good job on the areas that they did clean.

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.

What a rip off! They cleaned my sofa and it looked the same after they were done. I redid it myself and now it looks great - so it was possible. When I called to inquire about how this could be the man was very rude. They scheduled another date and then canceled it due to illness. Do it yourself or go elsewhere - or just make a donation to them. Poor service - poorer cleaning.

1
★☆☆☆☆

What a rip off! They cleaned my sofa and it looked the same after they were done. I redid it myself and now it looks great - so it was possible. When I called to inquire about how this could be the man was very rude. They scheduled another date and then canceled it due to illness. Do it yourself or go elsewhere - or just make a donation to them. Poor service - poorer cleaning.

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I called to schedule an appointment and told them that I had to change my appointment time and the salesperson said that they could not change my time. He said that they would be there at the time they wanted to be there. When I told him my name, John Toye, he said, "You are full of yourself, we're not doing your carpets." I tried to call back several times and the same guy kept answering and telling me he wouldn't help me. He also used profanity several times. I demanded to talk to a manager and he wouldn't let me. I am very disgusted with this company!

1
★☆☆☆☆

I called to schedule an appointment and told them that I had to change my appointment time and the salesperson said that they could not change my time. He said that they would be there at the time they wanted to be there. When I told him my name, John Toye, he said, "You are full of yourself, we're not doing your carpets." I tried to call back several times and the same guy kept answering and telling me he wouldn't help me. He also used profanity several times. I demanded to talk to a manager and he wouldn't let me. I am very disgusted with this company!

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.

we had Irish mist clean both our duct work and carpet. Both crews we on time, they did an exceptional job. we are very happy with the work that was performed. Our dust levels are now next to nothing, and the carpets turned out like new. And the price was reasonable.

4
★★★★☆

we had Irish mist clean both our duct work and carpet. Both crews we on time, they did an exceptional job. we are very happy with the work that was performed. Our dust levels are now next to nothing, and the carpets turned out like new. And the price was reasonable.

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.

I hired them while I was out of town and had someone meet them at the house. They were outstanding. Moved all the furniture without complaint and got all the difficult spots out. They even did an extra room. All for $79. Plus they did the couch and loveseat/ottoman and I couldn't believe how fresh and clean they came out. WOULD HIRE AGAIN!!!!

5
★★★★★

I hired them while I was out of town and had someone meet them at the house. They were outstanding. Moved all the furniture without complaint and got all the difficult spots out. They even did an extra room. All for $79. Plus they did the couch and loveseat/ottoman and I couldn't believe how fresh and clean they came out. WOULD HIRE AGAIN!!!!

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.

Didn't even bother to pre-spot, and no protection under the metal legs of the furniture for rust.

The "makeup" and other spots that "couldn't be removed" were easily taken out with some Home Depot carpet cleaner and a rag.

On a brighter note, a 9 room whole house cleaning, along with a couch cleaning only took an hour and 15 minutes.

Take the $150 and give it to your kids for new shoes, it will has about the same results.

1
★☆☆☆☆

Didn't even bother to pre-spot, and no protection under the metal legs of the furniture for rust.

The "makeup" and other spots that "couldn't be removed" were easily taken out with some Home Depot carpet cleaner and a rag.

On a brighter note, a 9 room whole house cleaning, along with a couch cleaning only took an hour and 15 minutes.

Take the $150 and give it to your kids for new shoes, it will has about the same results.

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.

I have bad allergies so we called Irish Mist to clean our air ducts out. They Have state of the art Vacuum Trucks and did a great Job. Having them do this has helped my allergies a lot. They get rid of the dirt and molds, animal hair and dander, we have a cat all things that effect allergies. Their whole house price was good and the workmen were very nice.

4
★★★★☆

I have bad allergies so we called Irish Mist to clean our air ducts out. They Have state of the art Vacuum Trucks and did a great Job. Having them do this has helped my allergies a lot. They get rid of the dirt and molds, animal hair and dander, we have a cat all things that effect allergies. Their whole house price was good and the workmen were very nice.

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Latest reviews from Citysearch.

.

My carpet has been ruined! I went from clean looking carpet with no spots to large brown spots in numerous area of my living room and it looks awful! The man who cleaned the carpet rushed through my whole house in under an hour! The

6
★★★★★

My carpet has been ruined! I went from clean looking carpet with no spots to large brown spots in numerous area of my living room and it looks awful! The man who cleaned the carpet rushed through my whole house in under an hour! The

.

An Irish Mist employee stole a pair of sunglasses from my kitchen counter and the company has denied any wrongdoing.\r
I filed a police report.\r
Less important, the carpet was not cleaned properly. They have not honored my request for a

6
★★★★★

An Irish Mist employee stole a pair of sunglasses from my kitchen counter and the company has denied any wrongdoing.\r
I filed a police report.\r
Less important, the carpet was not cleaned properly. They have not honored my request for a

.

I'm going to start with a shout-out for Tim, the technician that cleaned our dryer vents and explain why Irish Mist deserves your business. We live in a condo complex in Northville and our Association has an exclusive contract with Irish

6
★★★★★

I'm going to start with a shout-out for Tim, the technician that cleaned our dryer vents and explain why Irish Mist deserves your business. We live in a condo complex in Northville and our Association has an exclusive contract with Irish

.

I live in Dearborn and received excellent service from this company and would highly recommend them to others. I easily scheduled my appointment only two days ahead and was able to get the time I wanted. I was given the window of 10a-2p

6
★★★★★

I live in Dearborn and received excellent service from this company and would highly recommend them to others. I easily scheduled my appointment only two days ahead and was able to get the time I wanted. I was given the window of 10a-2p

.

Carpet Cleaners from Hell !!!!\r
If you would like to sample the epitome of rude, obnoxious and absolutely disrespectful behavior and manners, feel free to make an appointment with Mike and his employee Brian. We were actually amazed on

6
★★★★★

Carpet Cleaners from Hell !!!!\r
If you would like to sample the epitome of rude, obnoxious and absolutely disrespectful behavior and manners, feel free to make an appointment with Mike and his employee Brian. We were actually amazed on

.

Your servicemen were on time, and did a great job. We will be telling all our friends about your service.

6
★★★★★

Your servicemen were on time, and did a great job. We will be telling all our friends about your service.

.

Great Exp. from the office to the technician Brian. Thanks

6
★★★★★

Great Exp. from the office to the technician Brian. Thanks

.

Thank you for a wonderful job, now my kids can play on the carpet again!

6
★★★★★

Thank you for a wonderful job, now my kids can play on the carpet again!

.

We scheduled the appointment for the Whole House carpet cleaning schedule a week before. The day of, I called to confirm it's 12-4 but Mike (the rudest, most disrespectful receptionist/manager I've spoken to) not only got the rooms wrong

6
★★★★★

We scheduled the appointment for the Whole House carpet cleaning schedule a week before. The day of, I called to confirm it's 12-4 but Mike (the rudest, most disrespectful receptionist/manager I've spoken to) not only got the rooms wrong

.

when I made the appointment was told they would be out 12-4, witch was fine, called the day of service to ask if I should put air conditioner on then asked if he knew what time guy would be here was told before 2, great! 3:20 called guy

6
★★★★★

when I made the appointment was told they would be out 12-4, witch was fine, called the day of service to ask if I should put air conditioner on then asked if he knew what time guy would be here was told before 2, great! 3:20 called guy

.

Well the reviews are correct. Yesterday i scheduled a carpet cleaning with this company. I as told I was the second stop which would be around 10am. Today at 9am they called and asked very rudely and rushed if they could move it up to

6
★★★★★

Well the reviews are correct. Yesterday i scheduled a carpet cleaning with this company. I as told I was the second stop which would be around 10am. Today at 9am they called and asked very rudely and rushed if they could move it up to

.

Aweful customer service!! When I was scheduling the appointment I asked if they could narrow down the time window a little as it would be better for me after 9am instead of 8am. They said ok they will go to another house 1st and me 2nd,

6
★★★★★

Aweful customer service!! When I was scheduling the appointment I asked if they could narrow down the time window a little as it would be better for me after 9am instead of 8am. They said ok they will go to another house 1st and me 2nd,

.

I get my carpets cleaned every other month and have used many different companies and Irish Mist is the worst company I have used. They left my carpets soaking wet, and when I called the manager he was extremely rude. Don't use this company unless you what to be treated like dirt"

1
★☆☆☆☆

I get my carpets cleaned every other month and have used many different companies and Irish Mist is the worst company I have used. They left my carpets soaking wet, and when I called the manager he was extremely rude. Don't use this company unless you what to be treated like dirt"

Pros: None

Cons: They are rude and did a horrible job

.

Irish Mist had a hose bust and got dirty water all over my carpet. The smell was awful! They came back out the following week to try to fix it and the smell did not go away. They wanted to come out again to spray a deoderizer to fix the horrible smell. We all know how this smells (think of the wonderful smell that masks smokey hotel rooms). The company would not replace my carpet which was destroyed. The manager hung up on me several times when trying to talk to him about the problem, the owner said "There is nothing wrong with covering up the dirty water smell with a deoderizer". It was a nightmare dealing with this company. I could go on and on...

1
★☆☆☆☆

Irish Mist had a hose bust and got dirty water all over my carpet. The smell was awful! They came back out the following week to try to fix it and the smell did not go away. They wanted to come out again to spray a deoderizer to fix the horrible smell. We all know how this smells (think of the wonderful smell that masks smokey hotel rooms). The company would not replace my carpet which was destroyed. The manager hung up on me several times when trying to talk to him about the problem, the owner said "There is nothing wrong with covering up the dirty water smell with a deoderizer". It was a nightmare dealing with this company. I could go on and on...

Cons: Customer service horrible, Will destroy your carpet

.

They are honest, dependable and trustworthy. I personally have never had them not show up. Once it was an hour late, but they called and kept me informed. They were very good about communicating. I'd never use anyone else.

5
★★★★★

They are honest, dependable and trustworthy. I personally have never had them not show up. Once it was an hour late, but they called and kept me informed. They were very good about communicating. I'd never use anyone else.

Pros: Recognize an emergency situation

Cons: none

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I have been using Irish Mist in my home and all of my familys homes for over 18 years. When i came acroos these negitive reveiws I was schocked. In our familys 18 years of experince with irish mist we have always been treated with great service and on time appointments. It just makes me question some of these "Reviews". Our family is looking forward to the next time we use Irish Mist cleaning service.

4
★★★★☆

I have been using Irish Mist in my home and all of my familys homes for over 18 years. When i came acroos these negitive reveiws I was schocked. In our familys 18 years of experince with irish mist we have always been treated with great service and on time appointments. It just makes me question some of these "Reviews". Our family is looking forward to the next time we use Irish Mist cleaning service.

Pros: Quality job for a reasonable price

.

I have called this company twice for service. !st time I waited for 5 hours. They never came. In Oct.2009, I called for an appointment in Nov.2009, They took my order, said they had a break-in ,left me on the phone ,never sent anyone out. I called to reschedule, the owner took my order. I waited all day .10:00 - 2:00 on sat. they never showed . Called and said that his driver was at my house and couldn't get in ! A BIG LIE ! I was outside raking leaves. He said he would send them back. THEY NEVER CAME OR CALLED. FORGET the special they run in the mail and the coupons. THEY don't want your BUSINESS. Wonder how they stay in business?

1
★☆☆☆☆

I have called this company twice for service. !st time I waited for 5 hours. They never came. In Oct.2009, I called for an appointment in Nov.2009, They took my order, said they had a break-in ,left me on the phone ,never sent anyone out. I called to reschedule, the owner took my order. I waited all day .10:00 - 2:00 on sat. they never showed . Called and said that his driver was at my house and couldn't get in ! A BIG LIE ! I was outside raking leaves. He said he would send them back. THEY NEVER CAME OR CALLED. FORGET the special they run in the mail and the coupons. THEY don't want your BUSINESS. Wonder how they stay in business?

Pros: CUSTOMERS CAN KEEP THEIR MONEY

Cons: THEY NEVER SHOW UP !

.

VERY GOOD EXPERIANCE.I HAVE REFERED THEM TO MANY FRIENDS AND HAD NOTHING BUT POSITIVE FEEDBACK.

5
★★★★★

VERY GOOD EXPERIANCE.I HAVE REFERED THEM TO MANY FRIENDS AND HAD NOTHING BUT POSITIVE FEEDBACK.

Pros: ON TIME,CURTIOUS,HARD WORKING

Cons: NONE

.

There are so many negatives I don't know where to start.
1. Showed up 1.5 hours late for 4 hour window after I told them multiple times I had to pick up kids from school.
2. Kept telling me service man on way for over 2 hours
3. Truck broke down and had to wait for them to come back to finish job
4. When I called office to ask for $10 off for all my trouble I was basically told to go jump in the lake.
5. When I asked the guy if he wouldn't rather have a return customer or someone who told 50 friends how obnoxious they were, he said IF YOUR FRIENDS ARE ANYTHING LIKE YOU WE WOULDN'T WANT THEM AS CUSTOMERS!

1
★☆☆☆☆

There are so many negatives I don't know where to start.
1. Showed up 1.5 hours late for 4 hour window after I told them multiple times I had to pick up kids from school.
2. Kept telling me service man on way for over 2 hours
3. Truck broke down and had to wait for them to come back to finish job
4. When I called office to ask for $10 off for all my trouble I was basically told to go jump in the lake.
5. When I asked the guy if he wouldn't rather have a return customer or someone who told 50 friends how obnoxious they were, he said IF YOUR FRIENDS ARE ANYTHING LIKE YOU WE WOULDN'T WANT THEM AS CUSTOMERS!

Pros: NONE

Cons: MEAN CUSTOMER SERVICE

.

The owner is the actual idiot who took my order. He was very rude, ignorant, defensive, unprofessional. I asked to call his guy and have him call me 15 min prior to his arrival, because I was stuck in the house for 2 hours waiting for someone to come and clean my carpet and just wanted to take my child out for a walk. This IDIOT didn't want to listen and hung up on me. I wish there were more people who would take it to the next level - aside from writing a review- would a file a complain with the Department of Labor so that eventually this stupid company would go out of business. That's my GOAL and I will go above and beyond to make sure it happens...

1
★☆☆☆☆

The owner is the actual idiot who took my order. He was very rude, ignorant, defensive, unprofessional. I asked to call his guy and have him call me 15 min prior to his arrival, because I was stuck in the house for 2 hours waiting for someone to come and clean my carpet and just wanted to take my child out for a walk. This IDIOT didn't want to listen and hung up on me. I wish there were more people who would take it to the next level - aside from writing a review- would a file a complain with the Department of Labor so that eventually this stupid company would go out of business. That's my GOAL and I will go above and beyond to make sure it happens...

Pros: Never use IRISH MIST

Cons: Never use Irish Mist

.

I just moved to the area and thought i would try a new company near my house. it ended up being the worst experience iv ever had. not only did the young man keep calling me buddy.. but for the half hour that he was here, he did not stop coming up with excuses of why his product might not work, or why they don't move furniture.. i literally spent from 9 AM to 1PM moving furniture to make it easier for him, yet he was still unable to move the few things around to clean..he also kept complaining that he might lose his job the entire time he was working..why he explained was because of the house he was just at complained also... DON'T WAST UR TIME OR MONEY WITH THIS COMPANY..YOU CAN DO A BETTER JOB WITH A DIRTY MOP!! P>S> i called to talk to the owner after the man had left and the owner was worse.. he hung up the phone TWICE! on me.. and kept calling me a "little man" i have never in my life have been talked to or treated with such disrespect in my life...

1
★☆☆☆☆

I just moved to the area and thought i would try a new company near my house. it ended up being the worst experience iv ever had. not only did the young man keep calling me buddy.. but for the half hour that he was here, he did not stop coming up with excuses of why his product might not work, or why they don't move furniture.. i literally spent from 9 AM to 1PM moving furniture to make it easier for him, yet he was still unable to move the few things around to clean..he also kept complaining that he might lose his job the entire time he was working..why he explained was because of the house he was just at complained also... DON'T WAST UR TIME OR MONEY WITH THIS COMPANY..YOU CAN DO A BETTER JOB WITH A DIRTY MOP!! P>S> i called to talk to the owner after the man had left and the owner was worse.. he hung up the phone TWICE! on me.. and kept calling me a "little man" i have never in my life have been talked to or treated with such disrespect in my life...

.

The nice man cleaned my sofa for 40 minutes. When he was done it was still just as dirty. I later cleaned it myself so it was indeed possible. It now looks great. I called to tell them their machine must not work. They set up a date to re-clean it and then canceled. The man in the office was rude and accusatory to me. Like I live to complain to sofa cleaners. Stay away or make a donation to them. Don't expect any cleaning to occur. I had to mop up the water on my hard wood floor after he left. Yuck1

1
★☆☆☆☆

The nice man cleaned my sofa for 40 minutes. When he was done it was still just as dirty. I later cleaned it myself so it was indeed possible. It now looks great. I called to tell them their machine must not work. They set up a date to re-clean it and then canceled. The man in the office was rude and accusatory to me. Like I live to complain to sofa cleaners. Stay away or make a donation to them. Don't expect any cleaning to occur. I had to mop up the water on my hard wood floor after he left. Yuck1

Pros: did no damage

Cons: Did not clean sofa

.

I scheduled an appointment and with my busy schedule, since there was no reminder call, I forgot. The serviceman came to my place and told my wife (who was home sick) that there was normally a service charge but that it would be waved if we rescheduled within the next couple of days. I called to reschedule and was told that I had to pay the service charge because they had driven out to me (they are LOCAL!) or else it would go to a collections agency. When I tried to dispute it they hung up on me. I called back and told them that I would be using everyone in my network to spread the word about my experience. They said that the last guy to do that "lost his house". WOW. Evil, horrible, DECEITFUL company!!!!!

1
★☆☆☆☆

I scheduled an appointment and with my busy schedule, since there was no reminder call, I forgot. The serviceman came to my place and told my wife (who was home sick) that there was normally a service charge but that it would be waved if we rescheduled within the next couple of days. I called to reschedule and was told that I had to pay the service charge because they had driven out to me (they are LOCAL!) or else it would go to a collections agency. When I tried to dispute it they hung up on me. I called back and told them that I would be using everyone in my network to spread the word about my experience. They said that the last guy to do that "lost his house". WOW. Evil, horrible, DECEITFUL company!!!!!

Pros: NONE.

Cons: Treated me like dirt!

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Worried based on previous reveiws written, but a friend had referred...tried them out... EXCEPTIONAL. Called on Wed, asked for an appointment on Thursday - no problem. Person on the phone was professional. Jim came to my door - he was friendly, curtious, and did a wonderful job - even did the stairs as a personal touch as we're expecting a baby any day now!! Will definately use Irish Mist again in the future! Cost was way reasonable - $45 total / 2 rooms... previously I've rented from grocery stores and such... doesn't even compare - Jim was in and out of here in less than an hour. Awesome job guys, keep up the great work!

5
★★★★★

Worried based on previous reveiws written, but a friend had referred...tried them out... EXCEPTIONAL. Called on Wed, asked for an appointment on Thursday - no problem. Person on the phone was professional. Jim came to my door - he was friendly, curtious, and did a wonderful job - even did the stairs as a personal touch as we're expecting a baby any day now!! Will definately use Irish Mist again in the future! Cost was way reasonable - $45 total / 2 rooms... previously I've rented from grocery stores and such... doesn't even compare - Jim was in and out of here in less than an hour. Awesome job guys, keep up the great work!

Pros: service; personable and professional

Cons: none?

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Damaged my furniture, left the carpet spotty, tried to get it done as fast as possible. In and Out. I would never recomend Irish Mist. Not a professional company at all.

1
★☆☆☆☆

Damaged my furniture, left the carpet spotty, tried to get it done as fast as possible. In and Out. I would never recomend Irish Mist. Not a professional company at all.

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I had an appointment for them to come out between 8-9 in the morning. I got out of the shower at 8:04 to find a note left on my door and a voicemail saying that he had already been by. I called the office in Plymouth right away explaining what had happened. The guy on the phone was SO rude. Very condescending. Lacked any sort of customer service skills. He then proceded to tell me that I would still be billed despite the fact that no service was even rendered. When I tried to have a sensible, adult conversation with the man he hung after saying "It's not about customer service, it's about customer responsibility". Nice company motto.

1
★☆☆☆☆

I had an appointment for them to come out between 8-9 in the morning. I got out of the shower at 8:04 to find a note left on my door and a voicemail saying that he had already been by. I called the office in Plymouth right away explaining what had happened. The guy on the phone was SO rude. Very condescending. Lacked any sort of customer service skills. He then proceded to tell me that I would still be billed despite the fact that no service was even rendered. When I tried to have a sensible, adult conversation with the man he hung after saying "It's not about customer service, it's about customer responsibility". Nice company motto.

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Irish Mist came out to clean both our duct work and our carpets. The air duct crew came in the morning , they were on time, clean cut, and did a top notch job. A few hours later one of the carpet crews showed up, on time, clean cut, and did a wonderful job as well. It is rare to get good service along with a fair price these days, thank you again to the crews from Irish Mist.

5
★★★★★

Irish Mist came out to clean both our duct work and our carpets. The air duct crew came in the morning , they were on time, clean cut, and did a top notch job. A few hours later one of the carpet crews showed up, on time, clean cut, and did a wonderful job as well. It is rare to get good service along with a fair price these days, thank you again to the crews from Irish Mist.

.

Great service, arrived wthin minutes of scheduled time, moved furniture, friendly and great price!!!

5
★★★★★

Great service, arrived wthin minutes of scheduled time, moved furniture, friendly and great price!!!

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If I could give it a half a star I would. You really shouldn't treat customers like dirt. Especially guys who work on the Radio. Bad service DONKEY D!@Ks!!

1
★☆☆☆☆

If I could give it a half a star I would. You really shouldn't treat customers like dirt. Especially guys who work on the Radio. Bad service DONKEY D!@Ks!!

Pros: None

Cons: Unproffesional, rude, incosiderate

.

The company could not find my house... when they finally decided to call & verify where my house was the guy yelled at me & told me I told him my house was in Dearborn, Mi... The house is in Detroit, what would be the logic of me giving him the wrong city, my carpet would never get cleaned if they cant find the house. Well he yelled we dont service that area & we are not coming to clean your carpet & I have to go then hung up on me. And as a witness I have my boyfriend & the window people who had came out to give me an estimate.... and they heard the whole conversation. I feel descriminated against, they were rude, and unprofession. I plan on reporting this to the better business beauru, and Fox 2 hall of shame. It all could have been resolved by saying ma'am there was a misunderstanding, we dont service that location, sorry for the inconvenience.

1
★☆☆☆☆

The company could not find my house... when they finally decided to call & verify where my house was the guy yelled at me & told me I told him my house was in Dearborn, Mi... The house is in Detroit, what would be the logic of me giving him the wrong city, my carpet would never get cleaned if they cant find the house. Well he yelled we dont service that area & we are not coming to clean your carpet & I have to go then hung up on me. And as a witness I have my boyfriend & the window people who had came out to give me an estimate.... and they heard the whole conversation. I feel descriminated against, they were rude, and unprofession. I plan on reporting this to the better business beauru, and Fox 2 hall of shame. It all could have been resolved by saying ma'am there was a misunderstanding, we dont service that location, sorry for the inconvenience.

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I would not recommend this place. They cleaned my carpets and cause damage. Won't do a thing about it.

1
★☆☆☆☆

I would not recommend this place. They cleaned my carpets and cause damage. Won't do a thing about it.