Oakland Veterinary Referral Services

★★★★☆
  • 1400 S Telegraph Rd

    Bloomfield Hills, MI 48302

    Map & Directions
  • 248-334-6877

About Oakland Veterinary Referral Services

Hours
Monday and Tuesday ; 9am-6pm Wednesday hours alternate weekly from 9am-6pm and 11am-8pm Most CAM appointments are seen on Wednesdays

Pets & Animals

Pets & Animals
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.

I would highly not recommend this hospital for any pet care.
Although the staff seemed friendly and caring, there is no exam conducted on your pet before you.
They took our cat into the back and we never saw anything that they did (or didn't do).
They also provide a lot of false hope. I've never seen a vet's office do this before.

We took our cat in and was told he had pancreatitis, a 100% treatable problem (per them)
and would need to be in the hospital 2-4 days. Our cat underwent many expensive tests and treatments
during his stay, and the vet's office either called us or we visited our cat each day. Every time we were told
he was improving and his numbers were trending better and he would be coming home soon. This was the
reason we allowed additional tests to ensure his health and safety while there. The vet's office always gave us
positive news and never mentioned any risks or possibility that he might be sicker than we first believed.

The morning the cat was to come home (7 days later, not the 2-4 originally estimated) we were called and told
the cat had just passed away. This came as a huge shock (what happened to "trending better"??). When we
questioned what happened we were told "you know he was a really sick cat" and that "he wasn't out of the woods yet."
That was never mentioned in any of the visits or calls, just that he was improving each time. I feel they wanted to keep our cat
as long as possible so they could keep charging for expensive tests and treatments just to get a large bill. (almost $10,000)

1
★☆☆☆☆

I would highly not recommend this hospital for any pet care.
Although the staff seemed friendly and caring, there is no exam conducted on your pet before you.
They took our cat into the back and we never saw anything that they did (or didn't do).
They also provide a lot of false hope. I've never seen a vet's office do this before.

We took our cat in and was told he had pancreatitis, a 100% treatable problem (per them)
and would need to be in the hospital 2-4 days. Our cat underwent many expensive tests and treatments
during his stay, and the vet's office either called us or we visited our cat each day. Every time we were told
he was improving and his numbers were trending better and he would be coming home soon. This was the
reason we allowed additional tests to ensure his health and safety while there. The vet's office always gave us
positive news and never mentioned any risks or possibility that he might be sicker than we first believed.

The morning the cat was to come home (7 days later, not the 2-4 originally estimated) we were called and told
the cat had just passed away. This came as a huge shock (what happened to "trending better"??). When we
questioned what happened we were told "you know he was a really sick cat" and that "he wasn't out of the woods yet."
That was never mentioned in any of the visits or calls, just that he was improving each time. I feel they wanted to keep our cat
as long as possible so they could keep charging for expensive tests and treatments just to get a large bill. (almost $10,000)

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.

I would highly not recommend this hospital for any pet care.\r
Although the staff seemed friendly and caring, there is no exam conducted on your pet before you. \r
They took our cat into the back and we never saw anything that they did (or

1
★★★☆☆

I would highly not recommend this hospital for any pet care.\r
Although the staff seemed friendly and caring, there is no exam conducted on your pet before you. \r
They took our cat into the back and we never saw anything that they did (or

.

To describe our experience at Oakland Veterinary Hospital would be like describing a trip to hell and back. Here's our story:\r
\r
Our initial experience with the reception staff was not pleasant. On our first visit, the gentleman at the

3
★★★★★

To describe our experience at Oakland Veterinary Hospital would be like describing a trip to hell and back. Here's our story:\r
\r
Our initial experience with the reception staff was not pleasant. On our first visit, the gentleman at the

.

My honest, informative, and important reviews have been taken down by a few other sites regarding OVRS and quite honestly, that just makes me search out as many review sites as possible to post more. I hope this review will be kept up seeing that taking down customer reviews concerning the care (or lack there of) of a beloved pet at a vet is very dangerous. If the content of the review is negative, the establishment needs to take responsibility for their actions and face the review. I will continuously check back on every review site I've left reviews on, and if my reviews get taken down, I will continue to repost. I will not be silenced over what my family had to go through and what my precious pet had to face. The vets at OVRS mishandled my pet's health and put their life in serious jeopardy. People need to be aware of this extreme negligence. Trying to sweep these experiences under the rug from the general public will help no one.

1
★☆☆☆☆

My honest, informative, and important reviews have been taken down by a few other sites regarding OVRS and quite honestly, that just makes me search out as many review sites as possible to post more. I hope this review will be kept up seeing that taking down customer reviews concerning the care (or lack there of) of a beloved pet at a vet is very dangerous. If the content of the review is negative, the establishment needs to take responsibility for their actions and face the review. I will continuously check back on every review site I've left reviews on, and if my reviews get taken down, I will continue to repost. I will not be silenced over what my family had to go through and what my precious pet had to face. The vets at OVRS mishandled my pet's health and put their life in serious jeopardy. People need to be aware of this extreme negligence. Trying to sweep these experiences under the rug from the general public will help no one.

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.

My honest, informative, and important reviews have been taken down by a few other sites regarding OVRS and quite honestly, that just makes me search out as many review sites as possible to post more. I hope this review will be kept up

3
★★★★★

My honest, informative, and important reviews have been taken down by a few other sites regarding OVRS and quite honestly, that just makes me search out as many review sites as possible to post more. I hope this review will be kept up

.

This a GREAT speciality hospital!! The doctors and staff are professional, knowledgeable and compassionate. This hospital provides very advanced medical care for your furry friends.

I do sympathize with those who have lost their friends(Traci_s). We must remember that it is not the medicine, doctors or nurses that cause the diseases, they are here to help. Anger is a part of the grieving process. A university doing "a" study does not mean that it is a good option for everyone, surviving and living are not the same.

5
★★★★★

This a GREAT speciality hospital!! The doctors and staff are professional, knowledgeable and compassionate. This hospital provides very advanced medical care for your furry friends.

I do sympathize with those who have lost their friends(Traci_s). We must remember that it is not the medicine, doctors or nurses that cause the diseases, they are here to help. Anger is a part of the grieving process. A university doing "a" study does not mean that it is a good option for everyone, surviving and living are not the same.

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.

Please do NOT take your animal to this clinic. Or... if you must, make sure you get a second opinion (outside of this clinic) on treatment options. Dr. Sara Snow lied to my family about the treatment options for our 10 year old dog. Our dog had an adrenal mass that had invaded her vena cava. She was in critical condition and we told them numerous times that we wanted them to do everything possible to save her life, and that money was not an issue. They ran multiple tests and told us she was dying and there was nothing that could be done. Dr. Snow said that our only option was to euthanize her or take her home, in which case she would die a slow, painful death. We asked multiple times if there was anyone else in the country that would do surgery on her to try and remove the mass and repair her vein. Dr. Snow told us that technology simply did not exist for animals. We asked two other doctors at the clinic, and they all said that nothing could be done either.

We ended up making the gut-wrenching decision to euthanize our dog, thinking it was the humane thing to do (she was suffering). A few weeks later, after talking with another veterinarian about the tumor, he came across a study from Ohio State, that indicated they would have performed this surgery on her. All we needed to do was get her from Michigan to Ohio. Her chance of survival could have been up to 50%, and we would have taken any odds just to at least try and save her life.

When we confronted Dr. Snow about the situation, all she would say is that she was sorry. They didn't tell us about the surgery because they didn't think it was the right choice for our dog. They forced us to make the most horrible decision any person should have to make. She looked us in the eyes and lied to us. My dog was like my kid. I had raised her from the time she was 10 weeks old. And, I trusted them to save her life, and now I have to live with the fact that I trusted the wrong people to care for my dog and now she's gone. It's highly unethical what they did to us and Dr. Snow (or any of the staff for that matter) is not fit to care for anyone's animals.
We ended up euthanizing our dog at the last minute, thinking it was our only option. A few weeks later, after talking with another veterinarian about the tumor, he came across a study from Ohio State, that indicated they would have performed this surgery on her. All we needed to do was get her from Michigan to Ohio. Her chance of survival could have been up to 50%, and we would have taken it just to try and save her life.

When we confronted Dr. Snow about the situation, all she would say is that she was sorry. They forced us to make the most horrible decision any person should have to make. She looked us in the eyes and lied to us. My dog was like my kid. I had raised her from the time she was 10 weeks old. And, I trusted them to save her life, and now I have to live with the fact that I trusted the wrong people to care for my dog and now shes gone. Its highly unethical what they did to us and Dr. Snow (or any of the staff for that matter) is not fit to care for anyones animals.

1
★☆☆☆☆

Please do NOT take your animal to this clinic. Or... if you must, make sure you get a second opinion (outside of this clinic) on treatment options. Dr. Sara Snow lied to my family about the treatment options for our 10 year old dog. Our dog had an adrenal mass that had invaded her vena cava. She was in critical condition and we told them numerous times that we wanted them to do everything possible to save her life, and that money was not an issue. They ran multiple tests and told us she was dying and there was nothing that could be done. Dr. Snow said that our only option was to euthanize her or take her home, in which case she would die a slow, painful death. We asked multiple times if there was anyone else in the country that would do surgery on her to try and remove the mass and repair her vein. Dr. Snow told us that technology simply did not exist for animals. We asked two other doctors at the clinic, and they all said that nothing could be done either.

We ended up making the gut-wrenching decision to euthanize our dog, thinking it was the humane thing to do (she was suffering). A few weeks later, after talking with another veterinarian about the tumor, he came across a study from Ohio State, that indicated they would have performed this surgery on her. All we needed to do was get her from Michigan to Ohio. Her chance of survival could have been up to 50%, and we would have taken any odds just to at least try and save her life.

When we confronted Dr. Snow about the situation, all she would say is that she was sorry. They didn't tell us about the surgery because they didn't think it was the right choice for our dog. They forced us to make the most horrible decision any person should have to make. She looked us in the eyes and lied to us. My dog was like my kid. I had raised her from the time she was 10 weeks old. And, I trusted them to save her life, and now I have to live with the fact that I trusted the wrong people to care for my dog and now she's gone. It's highly unethical what they did to us and Dr. Snow (or any of the staff for that matter) is not fit to care for anyone's animals.
We ended up euthanizing our dog at the last minute, thinking it was our only option. A few weeks later, after talking with another veterinarian about the tumor, he came across a study from Ohio State, that indicated they would have performed this surgery on her. All we needed to do was get her from Michigan to Ohio. Her chance of survival could have been up to 50%, and we would have taken it just to try and save her life.

When we confronted Dr. Snow about the situation, all she would say is that she was sorry. They forced us to make the most horrible decision any person should have to make. She looked us in the eyes and lied to us. My dog was like my kid. I had raised her from the time she was 10 weeks old. And, I trusted them to save her life, and now I have to live with the fact that I trusted the wrong people to care for my dog and now shes gone. Its highly unethical what they did to us and Dr. Snow (or any of the staff for that matter) is not fit to care for anyones animals.

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.

I don't typically write reviews but felt the need to in this case. Prior to going in for a consult for my cat, I googled this facility and found less than favorable reviews on many sites. I became skeptical as to whether I was making the right decision to go there. My 7 month old kitten needed a polyp removed from his ear, and our local vet clinic wasn't comfortable doing this special procedure, so they recommended OVRS. We also checked with two other specialty clinics for a quote since we thought the price seemed very high. OVRS was the most reasonable of the three. When I arrived I found a beautiful, clean facility and I have to say, I was very pleased with the entire experience. Dr. Mattise came in and explained in detail what she planned to do, and what complications could arise. She was very professional and friendly. I was given a quote that ranged in price depending on how things went with the procedure, if a biopsy or culture would be needed and potential follow-up treatment with medication. The final cost ended up being less than I expected since the surgery went so well and there were no complications. I would absolutely recommend this center, and especially Dr. Mattise. I thought she did a wonderful job both with caring for my cat and communicating with me. I discovered that she is a MSU vet school grad which speaks volumes to me as I know that it is one of the top veterinary schools in the country. I am very glad I trusted OVRS with the care of my cat. Too often only people with negative things to say speak out, and those that have positive experiences don't. I wanted to write this review to give credit where credit is due.

5
★★★★★

I don't typically write reviews but felt the need to in this case. Prior to going in for a consult for my cat, I googled this facility and found less than favorable reviews on many sites. I became skeptical as to whether I was making the right decision to go there. My 7 month old kitten needed a polyp removed from his ear, and our local vet clinic wasn't comfortable doing this special procedure, so they recommended OVRS. We also checked with two other specialty clinics for a quote since we thought the price seemed very high. OVRS was the most reasonable of the three. When I arrived I found a beautiful, clean facility and I have to say, I was very pleased with the entire experience. Dr. Mattise came in and explained in detail what she planned to do, and what complications could arise. She was very professional and friendly. I was given a quote that ranged in price depending on how things went with the procedure, if a biopsy or culture would be needed and potential follow-up treatment with medication. The final cost ended up being less than I expected since the surgery went so well and there were no complications. I would absolutely recommend this center, and especially Dr. Mattise. I thought she did a wonderful job both with caring for my cat and communicating with me. I discovered that she is a MSU vet school grad which speaks volumes to me as I know that it is one of the top veterinary schools in the country. I am very glad I trusted OVRS with the care of my cat. Too often only people with negative things to say speak out, and those that have positive experiences don't. I wanted to write this review to give credit where credit is due.

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Today I write my first review for anything because I feel so strongly about this. The staff is cold and heartless, the last thing you need when your pet has cancer. Will not answer a simple yes or no question without a full exam and work up - even when the pet is due to be seen again in a week. This leads me to believe that all they care about is profit, not your pet. The vets themselves are knowledgeable and qualified, but the support staff is terrible. I was told that if I didn't want to bring my pet in for the "extra" visit, that I probably couldn't afford the treatment anyway. WHAT?!?! Are you kidding? I have never received customer service this terrible in my entire life. There are many qualified places in the area, and if you want compassionate care for you and your animal, you should avoid this place at all costs.

1
★☆☆☆☆

Today I write my first review for anything because I feel so strongly about this. The staff is cold and heartless, the last thing you need when your pet has cancer. Will not answer a simple yes or no question without a full exam and work up - even when the pet is due to be seen again in a week. This leads me to believe that all they care about is profit, not your pet. The vets themselves are knowledgeable and qualified, but the support staff is terrible. I was told that if I didn't want to bring my pet in for the "extra" visit, that I probably couldn't afford the treatment anyway. WHAT?!?! Are you kidding? I have never received customer service this terrible in my entire life. There are many qualified places in the area, and if you want compassionate care for you and your animal, you should avoid this place at all costs.

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1 out of 1 people found this review helpful.

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Save yourself from severe price shock and over paying for high business overhead. If you don't have to use their 24hr/7day model, why pay for it? Get quotes from other vet facilities before agreeing to ANY service being done here. You'll be happy you did.

1
★☆☆☆☆

Save yourself from severe price shock and over paying for high business overhead. If you don't have to use their 24hr/7day model, why pay for it? Get quotes from other vet facilities before agreeing to ANY service being done here. You'll be happy you did.

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Great place ! My dear Golden managed to get a raw bone stuck on her lower jar. Try as I may I could not get it off her jaw and had to take her to Oakland Vet Emergency Group since it was late evening and my regular vet was closed. My dog was taken in quickly, checked by a very nice vet ,sedated, and the bone slipped off her jar. The staff and doctor were great , the price was reasonable and my dog is back to her wonderful self . I recommend this Veterinary Emergency place highly.

5
★★★★★

Great place ! My dear Golden managed to get a raw bone stuck on her lower jar. Try as I may I could not get it off her jaw and had to take her to Oakland Vet Emergency Group since it was late evening and my regular vet was closed. My dog was taken in quickly, checked by a very nice vet ,sedated, and the bone slipped off her jar. The staff and doctor were great , the price was reasonable and my dog is back to her wonderful self . I recommend this Veterinary Emergency place highly.

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I highly recommend OVRS. They took excellent care of my 2 dogs when an emergency arose. They are professional and very compassionate. They lay out all your options for treatment. Both my dogs are alive today because of Drs. Rice and Latra.

5
★★★★★

I highly recommend OVRS. They took excellent care of my 2 dogs when an emergency arose. They are professional and very compassionate. They lay out all your options for treatment. Both my dogs are alive today because of Drs. Rice and Latra.

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I am very pleased with the oncology services of OVRS. My Yorkie is going strong after a year because of their professional care. I would not have thought my Yorkie would still be with us after this long and still enjoying her life. It has not been cheap but it has been worth the cost.

5
★★★★★

I am very pleased with the oncology services of OVRS. My Yorkie is going strong after a year because of their professional care. I would not have thought my Yorkie would still be with us after this long and still enjoying her life. It has not been cheap but it has been worth the cost.

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.

This worldclass veterinary hospital is amazing. The doctors, technicians, receptionists are the most compassionate people I have ever met. After my dog was hit by a car, they saved his life. They let me visit him, be with him and held my hand through his recovery. The knowledge of everyone there is incredible. If there is ever anything seriously wrong with any of my pets this is where I'm headed.

5
★★★★★

This worldclass veterinary hospital is amazing. The doctors, technicians, receptionists are the most compassionate people I have ever met. After my dog was hit by a car, they saved his life. They let me visit him, be with him and held my hand through his recovery. The knowledge of everyone there is incredible. If there is ever anything seriously wrong with any of my pets this is where I'm headed.

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More about Oakland Veterinary Referral Services

Veterinary Specialty and Emergency Critical Care. Complementary & Alternative Medicine, Acupuncture, Behavioral Medicine,Cardiology, Dermatology & Allergy, Internal Medicine, Neurology, Oncology, Ophthalmology & Surgery.

 

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