Retool

★★☆☆☆

About Retool

Categories
  • Tools
  • Thrift Stores

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More choices in Royal Oak:
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Salvation Army

605 S Opdyke Rd Auburn Hills, MI

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Grace Centers Of Hope

43584 Van Dyke Ave Sterling Heights, MI

2.0 2
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Horrible customer service, bought a defective item, returned it and only offered store credit. A month later tried to use it. Told we do not give credit or except returns. I hope they go out of business as there items are cheap imports. Harbor Frieght has better items and a good customer service and is pleasent. RETOOL is not pleasent and just arrogant!

PROS: None
CONS: Too many to list

1
★☆☆☆☆

Horrible customer service, bought a defective item, returned it and only offered store credit. A month later tried to use it. Told we do not give credit or except returns. I hope they go out of business as there items are cheap imports. Harbor Frieght has better items and a good customer service and is pleasent. RETOOL is not pleasent and just arrogant!

PROS: None
CONS: Too many to list

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ReTool has been one of our favorite stores since we moved to Michigan. About a year or two ago, the ownership of the Royal Oak and Pontiac stores changed hands and now the selection has really dwindled. I know it could be the economy, but what they have has pretty much become junk. Also, they are starting to push new, imported junk tools... They are starting to just become a Harbor Freight! I hope that with winter coming, their selection will improve!

PROS: Can sometimes get a great deal
CONS: Selection is going down

3
★★★☆☆

ReTool has been one of our favorite stores since we moved to Michigan. About a year or two ago, the ownership of the Royal Oak and Pontiac stores changed hands and now the selection has really dwindled. I know it could be the economy, but what they have has pretty much become junk. Also, they are starting to push new, imported junk tools... They are starting to just become a Harbor Freight! I hope that with winter coming, their selection will improve!

PROS: Can sometimes get a great deal
CONS: Selection is going down

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