D & D Bicycles

★★☆☆☆
1.75 4
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TERRIBLE! I took my new bike in (less than a month old) to have the back tire fixed ( losing air ). When I pick it up the tech asks me about my pedals... OK, whatever. The tire is fixed... Until I test ride it and the PEDAL FALLS OFF! how the heck do you fill a back tire and break off the pedal?!? Don't even ask about the run-around BS it is taking to get them to FIX their mistake! Won't ever set foot in there again... The WORST.

1
★☆☆☆☆

TERRIBLE! I took my new bike in (less than a month old) to have the back tire fixed ( losing air ). When I pick it up the tech asks me about my pedals... OK, whatever. The tire is fixed... Until I test ride it and the PEDAL FALLS OFF! how the heck do you fill a back tire and break off the pedal?!? Don't even ask about the run-around BS it is taking to get them to FIX their mistake! Won't ever set foot in there again... The WORST.

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This shop is close to my house and I tried to use it to tune-up my wife's and mine bikes. I needed them to true rear wheels on both bikes.

My bike takes a bit of abuse since i take it to different mountain bike trails in the area. My wife rides hers only at the metro parks on the paved trails (different level of use and abuse).

I tend to do basic repairs/replacements on my own and I have basic understanding of the "technology" involved...

After a few days "in service" they returned my wheels back saying that they cannot be trued anymore and i need to buy new wheel-sets with tires from them immediately (otherwise some serious accident may happen when i/my wife ride our bikes next time)... they told me that they have done everything that be done to extend life of those poor wheels for another month or so.

Their truing specialist tightened spokes on the cassette side and loosened the ones on the opposite side. When I installed those wheels back on my bikes, sure thing, they were so bent that there were not turning at all touching bikes frame way too much. I had no choice but to take my bikes to the shop to show them that they don't know how to true the wheels. They fixed the problem somewhat, but still were telling me that my wheels are bad and I need to buy new ones from them. I would understand if that would be the case on my bike that I take off-road, but my wife rides hers on the local metroparks?? paved trails not abusing the wheels/tires.

I had to take both bikes to dick's sports goods for the follow-up service (my wife's bike has a warranty from dick's). Their mechanics are not pros as those at d&d, but they trued both wheels with no hassle within 24 hours and did not give me a story about need for new $170 wheel sets...

In short, D&D must be hurting these days and try to make extra cash any way possible (truing is $15 and 5 minutes of work, while upgraded wheel sets are 10 times more). When I told the story to one of the guys I ride with, he told me that D&D's sales guys tried to sell him a bike he ordered through them with switched (downgraded) components on it. When he pointed out the differences compared to what he ordered through them, they told him that the bike he was getting is the last year model with manufacturer putting "old" components on it (not as described in the catalogue)...

In short, stay away from them - they will go away eventually since I doubt many customers come back to them after this kind of service...

1
★☆☆☆☆

This shop is close to my house and I tried to use it to tune-up my wife's and mine bikes. I needed them to true rear wheels on both bikes.

My bike takes a bit of abuse since i take it to different mountain bike trails in the area. My wife rides hers only at the metro parks on the paved trails (different level of use and abuse).

I tend to do basic repairs/replacements on my own and I have basic understanding of the "technology" involved...

After a few days "in service" they returned my wheels back saying that they cannot be trued anymore and i need to buy new wheel-sets with tires from them immediately (otherwise some serious accident may happen when i/my wife ride our bikes next time)... they told me that they have done everything that be done to extend life of those poor wheels for another month or so.

Their truing specialist tightened spokes on the cassette side and loosened the ones on the opposite side. When I installed those wheels back on my bikes, sure thing, they were so bent that there were not turning at all touching bikes frame way too much. I had no choice but to take my bikes to the shop to show them that they don't know how to true the wheels. They fixed the problem somewhat, but still were telling me that my wheels are bad and I need to buy new ones from them. I would understand if that would be the case on my bike that I take off-road, but my wife rides hers on the local metroparks?? paved trails not abusing the wheels/tires.

I had to take both bikes to dick's sports goods for the follow-up service (my wife's bike has a warranty from dick's). Their mechanics are not pros as those at d&d, but they trued both wheels with no hassle within 24 hours and did not give me a story about need for new $170 wheel sets...

In short, D&D must be hurting these days and try to make extra cash any way possible (truing is $15 and 5 minutes of work, while upgraded wheel sets are 10 times more). When I told the story to one of the guys I ride with, he told me that D&D's sales guys tried to sell him a bike he ordered through them with switched (downgraded) components on it. When he pointed out the differences compared to what he ordered through them, they told him that the bike he was getting is the last year model with manufacturer putting "old" components on it (not as described in the catalogue)...

In short, stay away from them - they will go away eventually since I doubt many customers come back to them after this kind of service...

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This was the worst customer service I've ever received and that is saying a lot these days. I tried ordering a bike and they told me three different dates that it would be in and it never came. On each of those occasions they never even called to tell me that it hadn't come in. I had to call them and hear their excuses. Their warehouse is in Waterford and the shop is in Berkley, it should be that hard people. After two weeks of the dealing with their excuses and incompetence I canceled my order.

1
★☆☆☆☆

This was the worst customer service I've ever received and that is saying a lot these days. I tried ordering a bike and they told me three different dates that it would be in and it never came. On each of those occasions they never even called to tell me that it hadn't come in. I had to call them and hear their excuses. Their warehouse is in Waterford and the shop is in Berkley, it should be that hard people. After two weeks of the dealing with their excuses and incompetence I canceled my order.

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Bought my bike from there 2 years ago. They were very knowledgeable and the service was good. They have all the accessories to compliment the avid biker as well as novice.

Looking for a bike for your children, or for your self..a great place to go.

PROS: Selection is excelent.
CONS: Be very comfortable with your bike before you buy it.

4
★★★★☆

Bought my bike from there 2 years ago. They were very knowledgeable and the service was good. They have all the accessories to compliment the avid biker as well as novice.

Looking for a bike for your children, or for your self..a great place to go.

PROS: Selection is excelent.
CONS: Be very comfortable with your bike before you buy it.

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