1 Stars: Unprofessional - AVOID! (by Beth K.)

Beth K. — Fri, 29 May 2009 13:33:00 GMT

(located next to Sears on Grand River) DO NOT expect them to right their wrong! I paid for my hair to be colored to hide the gray & had highlights. 2 days later my gray showed through, I hadn't even WASHED my hair. I returned to the salon to get my gray covered, & they colored all of my hair, covering the highlights. I was concerned & my stylist assured me they would come through after a couple of washes. THAT night I noticed my gray was not covered & called the next business day. My stylist blew me off & told the girl to tell me to come in Wednesday to see her boss. I got a run around, I was told I could have it done again BUT I would pay for product. I paid for something & got NOTHING, not to mention I TIPPED my stylist $10 each time I was in. To add insult to injury, my stylist said I NEVER said my gray hair was a concern. Not only is this stylist unprofessional, she lies. I called corporate, which unfortunately can't do anything except ask the owner to satisfy the customer. Over a week has lapsed & I have YET to hear from the owner, NOT even an apology. They're changing from Fantastic Sam's to a new name, doesn't change their poor service. $137 just thrown away! Buy a box, at least you get what you pay for!!

2 Stars: Tanning a so so experience (by Amy H.)

Amy H. — Fri, 03 Jun 2005 14:49:00 GMT

I went here to tan and found them to be not only unfriendly a tad on the unclean side. So much so that I cleaned my own bed off before using it because it looked filthy so if you are wanting to tan keep on looking. I would not recommend going here unless price really does matter but you can always find someone close to there prices.

Insider Pages Reviews for Fantastic Sams

1 Stars: Unprofessional - AVOID! (by Beth K.)

2 Stars: Tanning a so so experience (by Amy H.)