Hilts Plumbing & Heating

★★★☆☆

Home & Garden

Home & Garden
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3.0 2
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Although Hilts Plumbing provides good advice, they are unwilling to provide any emergency services or suggestions as to where to get emergency services. They are unavailable after hours or weekends, except by previous appointment. After 8 years of doing business with Hilts, I was informed, after a furnace outage that required me to search through the yellow pages for another contractor, that I could have called the owner at his home. This is not a practice that I participate in. Home is not business and a customer should not expect to have to call the owners home to get emergency service.

2
★★☆☆☆

Although Hilts Plumbing provides good advice, they are unwilling to provide any emergency services or suggestions as to where to get emergency services. They are unavailable after hours or weekends, except by previous appointment. After 8 years of doing business with Hilts, I was informed, after a furnace outage that required me to search through the yellow pages for another contractor, that I could have called the owner at his home. This is not a practice that I participate in. Home is not business and a customer should not expect to have to call the owners home to get emergency service.

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I have had the opportunity to speak with the staff a few times and they are always willing to help diagnos well problems. they ask pertinent questions in order to figure out the problem. and are willing to reccomend a solution even if they are not going to be hired to do they work. they have saved me many service calls with their help and experience.

4
★★★★☆

I have had the opportunity to speak with the staff a few times and they are always willing to help diagnos well problems. they ask pertinent questions in order to figure out the problem. and are willing to reccomend a solution even if they are not going to be hired to do they work. they have saved me many service calls with their help and experience.

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