Fenton Home Furnishings

★★★☆☆
  • 1136 N Leroy St

    Fenton, MI 48430

    Map & Directions
  • 810-629-0650

About Fenton Home Furnishings

Hours
Mon, Thu, Fri, 10am - 8pm; Tue, Wed, Sat, 10am - 6pm; Sun, noon - 5pm
2.5 2
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Fenton Home Furnishings has a great selection of furniture, the sales staff is fantastic. However, after three months our sofa and love seat began to fray at the seams. It took several phone calls to the Fenton store before being able to discuss the problem with the General Manager. Pictures were sent via e-mail as he stated that he did not need to see the fraying even though we were going to be driving through Fenton within the next week. After waiting several days to receive a confirmation that he had received my photos I phoned again. He stated he had received the photos and that he would get back to me in 2 days regarding the manufacturer's decision. He did not phone. I phoned after 3 days and 4 days. On the 4th day I was told that he would be in after 12:30. He phoned and stated that the manufacturer was sending new seat cushions covers to the Fenton store. I asked that he mail them to us as we are 2 hours from Fenton which would be a 4 hour round trip. He refused! Stating they would call when they arrive and we would have to pick them up that this was their policy. I asked for the manufacturer's phone number, phoned them, they were very helpful. They stated they would send them directly to our home. I will not purchase nor will I recommend to anyone to purchase furniture at the Fenton Store after receiving unsatisfactory customer service for furniture that is under warranty. It cost them nothing to have the seat covers replaced.

2
★★☆☆☆

Fenton Home Furnishings has a great selection of furniture, the sales staff is fantastic. However, after three months our sofa and love seat began to fray at the seams. It took several phone calls to the Fenton store before being able to discuss the problem with the General Manager. Pictures were sent via e-mail as he stated that he did not need to see the fraying even though we were going to be driving through Fenton within the next week. After waiting several days to receive a confirmation that he had received my photos I phoned again. He stated he had received the photos and that he would get back to me in 2 days regarding the manufacturer's decision. He did not phone. I phoned after 3 days and 4 days. On the 4th day I was told that he would be in after 12:30. He phoned and stated that the manufacturer was sending new seat cushions covers to the Fenton store. I asked that he mail them to us as we are 2 hours from Fenton which would be a 4 hour round trip. He refused! Stating they would call when they arrive and we would have to pick them up that this was their policy. I asked for the manufacturer's phone number, phoned them, they were very helpful. They stated they would send them directly to our home. I will not purchase nor will I recommend to anyone to purchase furniture at the Fenton Store after receiving unsatisfactory customer service for furniture that is under warranty. It cost them nothing to have the seat covers replaced.

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They have a great variety of obscure items at this furniture store. And well you can find items if you are into the unusual you will also find that what they do offer is very overpriced. Such is sometimes the problem with local dealers. They do however have an extremely helpful staff and are willing to accomodate you so if you are looking for something different check them out.

3
★★★☆☆

They have a great variety of obscure items at this furniture store. And well you can find items if you are into the unusual you will also find that what they do offer is very overpriced. Such is sometimes the problem with local dealers. They do however have an extremely helpful staff and are willing to accomodate you so if you are looking for something different check them out.

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