PETSMART

★★★☆☆
Find all of your pet supplies at your neighborhood PetSmart store.
  • 13150 Middlebelt Rd

    Livonia, MI 48150

    Map & Directions
3.3333 6
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I recently moved to the area and have tried to go to petsmart for my dog's food and grooming. My large dog's food was $10 more expensive than where I use to buy it. And my small dog's food was literally double the price. When I expressed how surprised I was by the price to an employee they told me there was a 15% off sale for my dog's brand, but that I had to go home and print a coupon to use it. I went home and there was no coupon online. When I went back to the store they said there was no sale and they were very rude to me. Unfortunately I gave them a second chance and tried to use their grooming services. I made an appointment and they told me to have my vet send my dog's rabies information. I called my vet the next day and they said they would fax them right over (I have been using my vet for 10+ years and know that they are reliable) When I went to my appointment at the end of the week they said they didn't have any rabies information for my dog. I said that I was sure my vet had sent it and asked them to look. I then watched as the employee shuffled through literally stacks of paper randomly placed around the desk area. It was disorganized and ridiculous. She told me that they didn't get a fax for it and I'd have to make another appointment. They were rude and did not take responsibility for their mistake. I called my vet the next day and they assured me that they had in fact sent the information. I will never use petsmart again, it's a headache everytime.

1
★☆☆☆☆

I recently moved to the area and have tried to go to petsmart for my dog's food and grooming. My large dog's food was $10 more expensive than where I use to buy it. And my small dog's food was literally double the price. When I expressed how surprised I was by the price to an employee they told me there was a 15% off sale for my dog's brand, but that I had to go home and print a coupon to use it. I went home and there was no coupon online. When I went back to the store they said there was no sale and they were very rude to me. Unfortunately I gave them a second chance and tried to use their grooming services. I made an appointment and they told me to have my vet send my dog's rabies information. I called my vet the next day and they said they would fax them right over (I have been using my vet for 10+ years and know that they are reliable) When I went to my appointment at the end of the week they said they didn't have any rabies information for my dog. I said that I was sure my vet had sent it and asked them to look. I then watched as the employee shuffled through literally stacks of paper randomly placed around the desk area. It was disorganized and ridiculous. She told me that they didn't get a fax for it and I'd have to make another appointment. They were rude and did not take responsibility for their mistake. I called my vet the next day and they assured me that they had in fact sent the information. I will never use petsmart again, it's a headache everytime.

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They for the most part, have very good service. They have a very huge selection of cat, dog, bird and many other kinds of pet food available. Petsmart also allows you to bring your animal in the store with you. They also offer dog training and pet grooming for a low price

4
★★★★☆

They for the most part, have very good service. They have a very huge selection of cat, dog, bird and many other kinds of pet food available. Petsmart also allows you to bring your animal in the store with you. They also offer dog training and pet grooming for a low price

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This store has it all! They have the lowest price for my cats food and when I bought my 4 y/o son a beta fish, the staff was extremely helpful in pointing out the things that I'd need and making sure I was aware of the sale price on items. I appreciated that! The store is clean and surprisingly doesn't smell of animal. I like how they have a Vet and groomer in the store so you really can do all your pet shopping in one place.

4
★★★★☆

This store has it all! They have the lowest price for my cats food and when I bought my 4 y/o son a beta fish, the staff was extremely helpful in pointing out the things that I'd need and making sure I was aware of the sale price on items. I appreciated that! The store is clean and surprisingly doesn't smell of animal. I like how they have a Vet and groomer in the store so you really can do all your pet shopping in one place.

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This is a very well stocked facility in which is very helpful to others. The customer service representatives are very nice and courteous. I am always able to find what I need, when I need it.

PROS: customer service, stock
CONS:

4
★★★★☆

This is a very well stocked facility in which is very helpful to others. The customer service representatives are very nice and courteous. I am always able to find what I need, when I need it.

PROS: customer service, stock
CONS:

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I really enjoyed this business because of it's organized feel and cleanliness. I did feel however that they are a little too expensive. They had the things in stock that I needed, but I have found them at other stores for a lesser cost.

3
★★★☆☆

I really enjoyed this business because of it's organized feel and cleanliness. I did feel however that they are a little too expensive. They had the things in stock that I needed, but I have found them at other stores for a lesser cost.

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Petsmart has a very enjoyable store. They have, in my opinion, the lowest cost pet food in town. They also, for the most part, have very good service. They have a very huge selection of cat, dog, bird and many other kinds of pet food available. Petsmart also allows you to bring your animal in the store with you. They also offer dog training and pet grooming. They also have pets available in-store for adoption.

4
★★★★☆

Petsmart has a very enjoyable store. They have, in my opinion, the lowest cost pet food in town. They also, for the most part, have very good service. They have a very huge selection of cat, dog, bird and many other kinds of pet food available. Petsmart also allows you to bring your animal in the store with you. They also offer dog training and pet grooming. They also have pets available in-store for adoption.

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