Letts Bridal Shop

★★★☆☆
42.7336 -84.5271
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517-484-5359

1615 E Michigan Ave

Lansing, MI

48912

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Reviews 1 - 23 of 23.
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From beginning to an unsatisfactory end it has been an ordeal with Mr. Rick Roy owner and manager of this store. A couple of mistakes were made by his staff in ordering the bridesmaid dresses but we had ordered with plenty of time for early Sept 2011 wedding for mistakes to be corrected. This man has told us a different story every time we talk to him, you cannot trust him, he is rude and unwilling to work with us, he was only concerned with how much money he felt he was losing. A happy shopping experience with the Bride and her Bridesmaids was turned into a nightmare stay clear of this business!

1
★☆☆☆☆

From beginning to an unsatisfactory end it has been an ordeal with Mr. Rick Roy owner and manager of this store. A couple of mistakes were made by his staff in ordering the bridesmaid dresses but we had ordered with plenty of time for early Sept 2011 wedding for mistakes to be corrected. This man has told us a different story every time we talk to him, you cannot trust him, he is rude and unwilling to work with us, he was only concerned with how much money he felt he was losing. A happy shopping experience with the Bride and her Bridesmaids was turned into a nightmare stay clear of this business!

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DO NOT GO TO THIS STORE!
My best friend's wedding is August 6th. She ordered our dresses in APRIL and they were promised to use by the end of June. She went in yesterday after being strung along by the store and they still didn't have them in!
Now we have to all get our dresses at her bachelorette party, pray that they fit, and deal with any alterations we need 13 days before the wedding! Many people seem to have had this problem with this store. It is honestly so ridiculous that women spend so much money on something and get treated so poorly. The dresses were ordered MONTHS ago. Get your freaking act together.
Ridiculous. Rude. Incompetent. GET THEM OUT OF BUSINESS.

1
★☆☆☆☆

DO NOT GO TO THIS STORE!
My best friend's wedding is August 6th. She ordered our dresses in APRIL and they were promised to use by the end of June. She went in yesterday after being strung along by the store and they still didn't have them in!
Now we have to all get our dresses at her bachelorette party, pray that they fit, and deal with any alterations we need 13 days before the wedding! Many people seem to have had this problem with this store. It is honestly so ridiculous that women spend so much money on something and get treated so poorly. The dresses were ordered MONTHS ago. Get your freaking act together.
Ridiculous. Rude. Incompetent. GET THEM OUT OF BUSINESS.

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.

My maid of honor and I tried to purchase our dresses from Letts. They lied repeatedly! They ordered my sisters dress wrong, claiming we told them the wrong color- we did not know it came in any color but blue, it came in in pink- they refused to fix it and continued to deny responsibility. As for my wedding dress when it was ordered we were told by the consultant that it would arrive in April, not the case. Then were were told May, then BACK to April, now back to a ship date of May 30, if a miracle happens it may arrive the day before my wedding- 2 bad it needs alterations still. Also they tell us this is our fault as well, worst customer service ever. Mr. Lett where are you!?

1
★☆☆☆☆

My maid of honor and I tried to purchase our dresses from Letts. They lied repeatedly! They ordered my sisters dress wrong, claiming we told them the wrong color- we did not know it came in any color but blue, it came in in pink- they refused to fix it and continued to deny responsibility. As for my wedding dress when it was ordered we were told by the consultant that it would arrive in April, not the case. Then were were told May, then BACK to April, now back to a ship date of May 30, if a miracle happens it may arrive the day before my wedding- 2 bad it needs alterations still. Also they tell us this is our fault as well, worst customer service ever. Mr. Lett where are you!?

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.

I have no idea what these other reviews are talking about! There is a brand NEW OWNER, no longer Mr. Lett. The new location (as of Jan 2011) is GORGEOUS. They have a FANTASTIC selection. If you felt ignored it's because there are only 4 consultants total working there, so if you go on a weekend when they have 50 customers at once it's your own fault! Go on a weekday and you will have a one on one experience unmatched by all the other Lansing bridal stores.
New owner, new store, new merchandise, new ways of doing things.
Maybe all the reviews before 2011 need to be deleted???

5
★★★★★

I have no idea what these other reviews are talking about! There is a brand NEW OWNER, no longer Mr. Lett. The new location (as of Jan 2011) is GORGEOUS. They have a FANTASTIC selection. If you felt ignored it's because there are only 4 consultants total working there, so if you go on a weekend when they have 50 customers at once it's your own fault! Go on a weekday and you will have a one on one experience unmatched by all the other Lansing bridal stores.
New owner, new store, new merchandise, new ways of doing things.
Maybe all the reviews before 2011 need to be deleted???

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.

This place sucks. I was engaged a while back, I went to look at dresses there. I found one I liked but told them NOT to order it yet because I didnt know what size I wanted to order it in. 2 weeks later my wedding was cancelled and not only did Letts not give me my deposit back, they ordered the stupid dress 2 sizes too small. SO I got stuck paying for a dress that I didnt order, and having to see it and remind me that I wasnt getting married anymore. My best friends wedding, they promised us dresses and 3 weeks before the wedding, they decided they couldnt get to of ours in our size ( they ordered mine 4 sizes too small ) but yet did NOT want to give us our money back. Luckly Pierre's was able to duplicate the two of ours dresses to match the other 2 bridesmaids dresses in 2 weeks and CHEAPER and made to fit our bodies so no alterations necessary. I will NEVER go back there for any circumstance!!

1
★☆☆☆☆

This place sucks. I was engaged a while back, I went to look at dresses there. I found one I liked but told them NOT to order it yet because I didnt know what size I wanted to order it in. 2 weeks later my wedding was cancelled and not only did Letts not give me my deposit back, they ordered the stupid dress 2 sizes too small. SO I got stuck paying for a dress that I didnt order, and having to see it and remind me that I wasnt getting married anymore. My best friends wedding, they promised us dresses and 3 weeks before the wedding, they decided they couldnt get to of ours in our size ( they ordered mine 4 sizes too small ) but yet did NOT want to give us our money back. Luckly Pierre's was able to duplicate the two of ours dresses to match the other 2 bridesmaids dresses in 2 weeks and CHEAPER and made to fit our bodies so no alterations necessary. I will NEVER go back there for any circumstance!!

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.

DO NOT, I repeat, do not buy anything from Letts Bridal unless you want horrible service. Fiancee's dress ended up being 3" to short so had to reoreder. Ok, so I thought no big deal, slight screw up. She paid extra for the exact size but that didn't happen. The employees are reprehensible and no one there will take any accountability. Reoredered another dress- Was lied to repeatedly about when it was going to be in. Seven days from wedding and no dress. If you want them to have your money and still have no dress by all means go there. You are emotional before a wedding and want things squared away before the big day but they do not care. They dont care about you and your wedding. They care about your checkbook. I cannot emphasis enough what a horrible experience this place has caused. DO NOT WASTE YOUR TIME OR MONEY THERE. Spare yourself the anger,frustration and your time and go somewhere else.

1
★☆☆☆☆

DO NOT, I repeat, do not buy anything from Letts Bridal unless you want horrible service. Fiancee's dress ended up being 3" to short so had to reoreder. Ok, so I thought no big deal, slight screw up. She paid extra for the exact size but that didn't happen. The employees are reprehensible and no one there will take any accountability. Reoredered another dress- Was lied to repeatedly about when it was going to be in. Seven days from wedding and no dress. If you want them to have your money and still have no dress by all means go there. You are emotional before a wedding and want things squared away before the big day but they do not care. They dont care about you and your wedding. They care about your checkbook. I cannot emphasis enough what a horrible experience this place has caused. DO NOT WASTE YOUR TIME OR MONEY THERE. Spare yourself the anger,frustration and your time and go somewhere else.

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.

We ordered bridal maid of honor/maids dresses and the order was mixed up from the beginning. It took five months to receive what we ordered after numerous calls, letters (certified letter was refused by Letts); and four visits. We would NOT recommend this business to anyone that expects service.

1
★☆☆☆☆

We ordered bridal maid of honor/maids dresses and the order was mixed up from the beginning. It took five months to receive what we ordered after numerous calls, letters (certified letter was refused by Letts); and four visits. We would NOT recommend this business to anyone that expects service.

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My best friend is getting married this year and we went here to purchase her gown. I have no complaints about the service we received, however I'm not sure that I'm happy with how they treat the merchandise. When other customers were trying on dresses, and if the customer needed a different size that Lett's didn't have in stock, I often heard the employees talking of going to the back and getting out dresses that had already been purchased, but had not been picked up. I haven't gone wedding dress shopping often, but I know that if I'm making an investment like this I don't want anyone tampering with the item I'm spending a large amount of money on, even if that person is an employee. Just because my item is still in the store, it doesn't give the employees the right to tamper with it. It's kind of like purchasing a car and then the dealer allows potential customers to go take it on a test drive without your knowledge. That dress already belongs to someone and that someone is me. You agreed to hold onto it for me. That doesn't give you the right to take it out, borrow it, or use it in ANY WAY.
Like I said, I haven't been wedding dress shopping often and maybe this practice is more common than I'm aware of; however, I don't agree with it. If this is a concern for you as you buy your dress for that special day, then I wouldn't advise purchasing your dress from Lett's.

1
★☆☆☆☆

My best friend is getting married this year and we went here to purchase her gown. I have no complaints about the service we received, however I'm not sure that I'm happy with how they treat the merchandise. When other customers were trying on dresses, and if the customer needed a different size that Lett's didn't have in stock, I often heard the employees talking of going to the back and getting out dresses that had already been purchased, but had not been picked up. I haven't gone wedding dress shopping often, but I know that if I'm making an investment like this I don't want anyone tampering with the item I'm spending a large amount of money on, even if that person is an employee. Just because my item is still in the store, it doesn't give the employees the right to tamper with it. It's kind of like purchasing a car and then the dealer allows potential customers to go take it on a test drive without your knowledge. That dress already belongs to someone and that someone is me. You agreed to hold onto it for me. That doesn't give you the right to take it out, borrow it, or use it in ANY WAY.
Like I said, I haven't been wedding dress shopping often and maybe this practice is more common than I'm aware of; however, I don't agree with it. If this is a concern for you as you buy your dress for that special day, then I wouldn't advise purchasing your dress from Lett's.

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.

Absolutely awful experience. Lett's became our Wedding nightmare. Avoid this store. The customer service was terrible. Don't count on your dress arriving in time. My fiance is so upset about this experience, I'm writing the review because she doesn't want to be reminded of this experience. They will promise you the world but never follow through. Once you make that initial payment, everything changes. If it sounds like a good deal, it isn't. They will start adding on charges left and right while treating you like crap. Go somewhere else, anywhere else.

1
★☆☆☆☆

Absolutely awful experience. Lett's became our Wedding nightmare. Avoid this store. The customer service was terrible. Don't count on your dress arriving in time. My fiance is so upset about this experience, I'm writing the review because she doesn't want to be reminded of this experience. They will promise you the world but never follow through. Once you make that initial payment, everything changes. If it sounds like a good deal, it isn't. They will start adding on charges left and right while treating you like crap. Go somewhere else, anywhere else.

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I have nothing but good things to say about Lett's Bridal Shop and his employees. My daughter's wedding is June 6, 2009 and we ordered the dresses on November 8, 2008. His employees were very professional and very apologetic when we went on this day having an appointment at 1:30 p.m. and had to wait because 2 of his employees called in sick which just left him with one employee and himself to deal with about 3 brides, their mothers and their wedding parties. Two of his other employees came in on their day off to help. We found my daughter's wedding dress and bridesmaid dresses (7 in wedding party) and even though we had to wait a while to get fitted it was an extremely wonderful experience. We received a phone call one month ago to let us know that the bridesmaid dresses were in and then about 2 weeks later we received another phone call stating that my daughter's wedding dress was in. My daughter's wedding dress is a perfect fit with no alterations necessary. My other two daughter's bridesmaid dresses fit but too long which is standard when ordering bridesmaid dresses. Very happy with Lett's. I would recommend for every bride to skip all the other shops and go straight to Lett's Bridal.

5
★★★★★

I have nothing but good things to say about Lett's Bridal Shop and his employees. My daughter's wedding is June 6, 2009 and we ordered the dresses on November 8, 2008. His employees were very professional and very apologetic when we went on this day having an appointment at 1:30 p.m. and had to wait because 2 of his employees called in sick which just left him with one employee and himself to deal with about 3 brides, their mothers and their wedding parties. Two of his other employees came in on their day off to help. We found my daughter's wedding dress and bridesmaid dresses (7 in wedding party) and even though we had to wait a while to get fitted it was an extremely wonderful experience. We received a phone call one month ago to let us know that the bridesmaid dresses were in and then about 2 weeks later we received another phone call stating that my daughter's wedding dress was in. My daughter's wedding dress is a perfect fit with no alterations necessary. My other two daughter's bridesmaid dresses fit but too long which is standard when ordering bridesmaid dresses. Very happy with Lett's. I would recommend for every bride to skip all the other shops and go straight to Lett's Bridal.

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My daughter found her dress at Lett's after looking around at many other stores. The staff was extremely helpful, knowledgeable and friendly. Their alterations person, Colleen was fabulous! The dress was ordered and came in before the scheduled time. All the bridesmaids dresses were ordered through them as well and came in before their date too. Many of those dresses had to be shipped out to other states for the girls and Lett's made sure that was done. I feel that Lett's did everything they possibly could to make this a wonderful experience and it truly was. I have no complaints and their prices are great. I have and will continue to recommended them to many people. ~ A very satisfied customer and mother of the bride! :)

5
★★★★★

My daughter found her dress at Lett's after looking around at many other stores. The staff was extremely helpful, knowledgeable and friendly. Their alterations person, Colleen was fabulous! The dress was ordered and came in before the scheduled time. All the bridesmaids dresses were ordered through them as well and came in before their date too. Many of those dresses had to be shipped out to other states for the girls and Lett's made sure that was done. I feel that Lett's did everything they possibly could to make this a wonderful experience and it truly was. I have no complaints and their prices are great. I have and will continue to recommended them to many people. ~ A very satisfied customer and mother of the bride! :)

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I first went in to order my wedding dress in october, was told it would be in jan 15 and they would call me. they never called, I called on jan 18th and the lady sounded annoyed, said it was probably just late and that I should wait at least a week after it should be in, and that I should wait untill they call me. Feb 8th I call them because I hadn't heard from them yet. (good thing my wedding is in july) they tell me to call back in a couple hours and it seems like its because they cant find my dress. a few hours later, its there so we set up an appt to have it fitted, and although the appt is in a week, I'm skeptical about the experience. Now granted, the entire time people have been very friendly and nice, so I was too, things get busy and it might have just been late.
So I try to order bridesmaid dresses through them. I found some online that i liked so i decided to call letts to ask prices to help me decide between the dresses. I called 3 times, each time they were busy, asked for my name, phone number, and what dresses I was interested in and said they'd call back. They never did. The last time I called about dresses (the fourth time) the lady was rude and kept telling me that "oh we dont usually give prices over the phone, you have to come in, but I can make an exception (funny no one else had a problem, yet again they never did call back). so I tell her the dresses, and she says she'll be right back. 35 minutes later of being on hold and hearing nothing from anyone I hang up and admit to my self yet again I've been forgotten.
Ya they have great prices but I dont think its worth all the B.S. you have to go through just to get customer service, I'll be getting my bridesmaids dresses through some else thank you.

1
★☆☆☆☆

I first went in to order my wedding dress in october, was told it would be in jan 15 and they would call me. they never called, I called on jan 18th and the lady sounded annoyed, said it was probably just late and that I should wait at least a week after it should be in, and that I should wait untill they call me. Feb 8th I call them because I hadn't heard from them yet. (good thing my wedding is in july) they tell me to call back in a couple hours and it seems like its because they cant find my dress. a few hours later, its there so we set up an appt to have it fitted, and although the appt is in a week, I'm skeptical about the experience. Now granted, the entire time people have been very friendly and nice, so I was too, things get busy and it might have just been late.
So I try to order bridesmaid dresses through them. I found some online that i liked so i decided to call letts to ask prices to help me decide between the dresses. I called 3 times, each time they were busy, asked for my name, phone number, and what dresses I was interested in and said they'd call back. They never did. The last time I called about dresses (the fourth time) the lady was rude and kept telling me that "oh we dont usually give prices over the phone, you have to come in, but I can make an exception (funny no one else had a problem, yet again they never did call back). so I tell her the dresses, and she says she'll be right back. 35 minutes later of being on hold and hearing nothing from anyone I hang up and admit to my self yet again I've been forgotten.
Ya they have great prices but I dont think its worth all the B.S. you have to go through just to get customer service, I'll be getting my bridesmaids dresses through some else thank you.

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Lett's has a great selection and very nice people.

However, if you order your dress from this store, you had better be getting married in 2010 or at least 3-5 years from the date that you order.

2
★★☆☆☆

Lett's has a great selection and very nice people.

However, if you order your dress from this store, you had better be getting married in 2010 or at least 3-5 years from the date that you order.

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The shoes I ordered for my wedding took over 6 weeks to arrive, even though the owner promised me several times they would be in "next week". On our final conversation ( i called practically every week), he told me a new lie, that the shoes were on backorder from the company and they were being made in China. well, if that is the case, why on earth would they not have told me that the first 10 times i called? Sorry, sir, but the shoes being backorderd are your responsibility to tell me about. To make it worse, fellow bridesmaids recieved their shoes within one week of ordereing them. I really question what happened here. If I can't get shoes in a timely manner, ladies, good luck with a freaking dress.

1
★☆☆☆☆

The shoes I ordered for my wedding took over 6 weeks to arrive, even though the owner promised me several times they would be in "next week". On our final conversation ( i called practically every week), he told me a new lie, that the shoes were on backorder from the company and they were being made in China. well, if that is the case, why on earth would they not have told me that the first 10 times i called? Sorry, sir, but the shoes being backorderd are your responsibility to tell me about. To make it worse, fellow bridesmaids recieved their shoes within one week of ordereing them. I really question what happened here. If I can't get shoes in a timely manner, ladies, good luck with a freaking dress.

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I knew the exact dress I wanted and shopped around a little before I went to Lett's. Mister Lett's (the owner) and his staff was very helpful. If you go into the store knowing the exact dress you want and the prices you have seen, believe me, you can actually bargain with them for a better price. I was able to buy my dress for $400 less than the cheapest price I saw at other boutiques. Caution, apart of my bargain was that I paid for it all upfront (my fiance's idea)and I do not think that was the best idea.

The dress was ordered one year before my wedding date to ensure that I would have no problems. Lett's told me that I should expect the dress in 4-6 months and that I should not be worried. Eight months later I did not get my dress. I called at 6 months, 7 months, and 8 months and was told that the dress was on the way. Eight and a half months later the dress arrived.

If you decide to order from Lett's make sure to call them about the dress. They do not have a good system in place to ensure that th dress will arrive in a timely manner. If you do not call, they will not know that the dress as due to arrive. I was lucky that my wedding was still 4 months away but it does not mean I was not unhappy.

3
★★★☆☆

I knew the exact dress I wanted and shopped around a little before I went to Lett's. Mister Lett's (the owner) and his staff was very helpful. If you go into the store knowing the exact dress you want and the prices you have seen, believe me, you can actually bargain with them for a better price. I was able to buy my dress for $400 less than the cheapest price I saw at other boutiques. Caution, apart of my bargain was that I paid for it all upfront (my fiance's idea)and I do not think that was the best idea.

The dress was ordered one year before my wedding date to ensure that I would have no problems. Lett's told me that I should expect the dress in 4-6 months and that I should not be worried. Eight months later I did not get my dress. I called at 6 months, 7 months, and 8 months and was told that the dress was on the way. Eight and a half months later the dress arrived.

If you decide to order from Lett's make sure to call them about the dress. They do not have a good system in place to ensure that th dress will arrive in a timely manner. If you do not call, they will not know that the dress as due to arrive. I was lucky that my wedding was still 4 months away but it does not mean I was not unhappy.

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I went to many bridal shops looking for my dress for a very special event. I knew exactly what I had in mind and the experienced staff pulled just the dress I wanted. I bought it and at an excellent price. I would highly recommend the store.

4
★★★★☆

I went to many bridal shops looking for my dress for a very special event. I knew exactly what I had in mind and the experienced staff pulled just the dress I wanted. I bought it and at an excellent price. I would highly recommend the store.

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I did not purchase my dress from this store, but I did call them to ask for pricing. They were very helpful and friendly on the phone. My only complaint is that they charged me to measure my sister in law because we didn't purchase our dresses from there. They are the only shop around that I have heard does this. They do have a great selection and a nice new store. If I had a need for a formal dress I would definitely check them out.

4
★★★★☆

I did not purchase my dress from this store, but I did call them to ask for pricing. They were very helpful and friendly on the phone. My only complaint is that they charged me to measure my sister in law because we didn't purchase our dresses from there. They are the only shop around that I have heard does this. They do have a great selection and a nice new store. If I had a need for a formal dress I would definitely check them out.

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This is an alright shop. When looking for a wedding dress, you may stop in here, and while they have a lot of selections, they dont ususally have a variety of sizes and are not very organized. A friend of mine was in there for 10 min or so and no one asked if they could help her find anything, and basically ignored her...so she left.
I wouldnt highly reccomend this place.

3
★★★☆☆

This is an alright shop. When looking for a wedding dress, you may stop in here, and while they have a lot of selections, they dont ususally have a variety of sizes and are not very organized. A friend of mine was in there for 10 min or so and no one asked if they could help her find anything, and basically ignored her...so she left.
I wouldnt highly reccomend this place.

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I had the pleasure of buying my wedding dress from Lett's. After visiting atleast 10 other shops, I ended up coming back to Lett's to order my dress and accessories. I was very pleased with the service I received at Lett's. I was looking for a particular style of dress, and the associates knew exactly where to find the particular style of dress and always pulled tons of dresses for me to try on. Not only do they have a great selection of wedding dresses, but they also have bridesmaid dresses, mother's dresses, flower girl dresses, and prom dresses. I was even able to find a bridesmaid dress for my little sister who was 11 at the time, and you couldn't tell the difference from her dress to the older bridesmaids! The only thing I wasn't satisfied with, was the price that I was charged for alterations to my dress.

PROS: Wonderful customer service
CONS: Expensive alterations

4
★★★★☆

I had the pleasure of buying my wedding dress from Lett's. After visiting atleast 10 other shops, I ended up coming back to Lett's to order my dress and accessories. I was very pleased with the service I received at Lett's. I was looking for a particular style of dress, and the associates knew exactly where to find the particular style of dress and always pulled tons of dresses for me to try on. Not only do they have a great selection of wedding dresses, but they also have bridesmaid dresses, mother's dresses, flower girl dresses, and prom dresses. I was even able to find a bridesmaid dress for my little sister who was 11 at the time, and you couldn't tell the difference from her dress to the older bridesmaids! The only thing I wasn't satisfied with, was the price that I was charged for alterations to my dress.

PROS: Wonderful customer service
CONS: Expensive alterations

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Letts Bridal in Lansing is a nice bridal store for those who want to look at dresses for ideas. However, in my visits there I found that their selection of styles and sizes to be limited. Also, in terms of price, they are extremely higher than other bridal shops in the area. The customer service was satisfactory but their hours were very limited for evening visits.

3
★★★☆☆

Letts Bridal in Lansing is a nice bridal store for those who want to look at dresses for ideas. However, in my visits there I found that their selection of styles and sizes to be limited. Also, in terms of price, they are extremely higher than other bridal shops in the area. The customer service was satisfactory but their hours were very limited for evening visits.

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This boutique has a large selection of beautiful, quality bridal wear and special occasion gowns. Many designers are represented and all of the accessories can be purchased here as well. The staff are friendly and helpful.

4
★★★★☆

This boutique has a large selection of beautiful, quality bridal wear and special occasion gowns. Many designers are represented and all of the accessories can be purchased here as well. The staff are friendly and helpful.

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Letts Bridal Shop has a lot to choose from. They have some beautiful dresses. The associates have always been very friendly and knowledgeable. The prices are very compareable to other bridal shops.

4
★★★★☆

Letts Bridal Shop has a lot to choose from. They have some beautiful dresses. The associates have always been very friendly and knowledgeable. The prices are very compareable to other bridal shops.

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We bought several prom dresses from Letts and our daughters were always very satisfied. We enjoyed working with the wonderful staff and the prices were within our budget.

4
★★★★☆

We bought several prom dresses from Letts and our daughters were always very satisfied. We enjoyed working with the wonderful staff and the prices were within our budget.

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