Campus Student Bike Shop

★★☆☆☆
  • 607 S Forest Ave

    Ann Arbor, MI 48104

    Map & Directions
  • 734-662-6986

About Campus Student Bike Shop

Details
Hours
Mon-Fri 10am-6pm, Sat 10am-5pm

Sports & Recreation

Sports & Recreation
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These are the rudest, most ignorant people I have ever attempted to do business with. I called to ask if they had the part I needed, and walked over there from work to buy it after they said they did. When I arrived, I waited several minutes until someone returned to say they didn't have it. Instead of admitting his mistake (lie) about telling me they had it, he said (lying again) that someone had just (in the last ten minutes) bought it. While on my 15-min break from work, I waited while he contacted the other store to find out if they had what I needed. He said they did. So, I proceeded to walk across campus to the other store. When I arrived, OOPS, he had one, but it's damaged. He said that he could get me one the next day (Friday and I want my bike for the weekend). So, I came back the next day, and OOPS again, he forgot it. After another frantic call to the other location (the one that I went to in the first place), miracle of miracles NOW they have one. He told them "Don't sell that..." I also needed a tool, which I heard him tell them. So, again, I walked across campus. They had my part, but not my tool. I began to express my frustration, since I could have purchased the tool at the other shop before I walked AGAIN across campus. A couple of the guys, I guess, didn't like my tone, and I heard one of them calling me "lady" and making obnoxious remarks about me. One of them stormed out of the back (verbally AND physically aggressive toward me) and plopped his "personal" tool down on the counter for me to borrow. I said very quietly and politely, "Thank you for the gesture, but I won't be coming back here." He proceeded to insult me to others loudly across the store, and I couldn't take any more, so I confronted him loudly and angrily (which I have NEVER done before). Although, I clearly heard what he said, he denied it. In spite of the nice woman who had someone fetch the tool from the other store and tried to make amends, I will not set foot in that store again. If it were the only bike store on the planet, I would simply never ride again. Do NOT give them your business. At least one of them is even frightening! I now have blisters (wasn't wearing my walking shoes) and I'll have to wait until I get home to find out if I have the right parts...

1
★☆☆☆☆

These are the rudest, most ignorant people I have ever attempted to do business with. I called to ask if they had the part I needed, and walked over there from work to buy it after they said they did. When I arrived, I waited several minutes until someone returned to say they didn't have it. Instead of admitting his mistake (lie) about telling me they had it, he said (lying again) that someone had just (in the last ten minutes) bought it. While on my 15-min break from work, I waited while he contacted the other store to find out if they had what I needed. He said they did. So, I proceeded to walk across campus to the other store. When I arrived, OOPS, he had one, but it's damaged. He said that he could get me one the next day (Friday and I want my bike for the weekend). So, I came back the next day, and OOPS again, he forgot it. After another frantic call to the other location (the one that I went to in the first place), miracle of miracles NOW they have one. He told them "Don't sell that..." I also needed a tool, which I heard him tell them. So, again, I walked across campus. They had my part, but not my tool. I began to express my frustration, since I could have purchased the tool at the other shop before I walked AGAIN across campus. A couple of the guys, I guess, didn't like my tone, and I heard one of them calling me "lady" and making obnoxious remarks about me. One of them stormed out of the back (verbally AND physically aggressive toward me) and plopped his "personal" tool down on the counter for me to borrow. I said very quietly and politely, "Thank you for the gesture, but I won't be coming back here." He proceeded to insult me to others loudly across the store, and I couldn't take any more, so I confronted him loudly and angrily (which I have NEVER done before). Although, I clearly heard what he said, he denied it. In spite of the nice woman who had someone fetch the tool from the other store and tried to make amends, I will not set foot in that store again. If it were the only bike store on the planet, I would simply never ride again. Do NOT give them your business. At least one of them is even frightening! I now have blisters (wasn't wearing my walking shoes) and I'll have to wait until I get home to find out if I have the right parts...

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I bought a mountain bike from their store and rode it without problem for the summer. The coming spring the tires were rotten and needed replacement. Then the gearshift broke. That's when I got suspicious and brought my bike to another bike shop to get it checked and they confirmed that the bike was indeed very old and also needed a replacement of the chain and the related chassis. Overall the fix-up cost a lot.
The place is OK if you really want a bike you don't care about. But if you want to buy a bike for more than just one or two summers, don't go there - or be very careful in choosing your bike!

1
★☆☆☆☆

I bought a mountain bike from their store and rode it without problem for the summer. The coming spring the tires were rotten and needed replacement. Then the gearshift broke. That's when I got suspicious and brought my bike to another bike shop to get it checked and they confirmed that the bike was indeed very old and also needed a replacement of the chain and the related chassis. Overall the fix-up cost a lot.
The place is OK if you really want a bike you don't care about. But if you want to buy a bike for more than just one or two summers, don't go there - or be very careful in choosing your bike!

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I would never recommend this bike shop to anyone. I had 2 cheap bikes that I brought in to get a tune up. They gave me a handwritten receipt that said I would be charged $70. When I came back they told me that I owed them $180, charging for other services that they claimed were necessary. When I argued about the price (it was more than the bikes were worth) they threatened to take me to court if I didn't pay in full. I have heard several other people's horror stories about this bike shop.

1
★☆☆☆☆

I would never recommend this bike shop to anyone. I had 2 cheap bikes that I brought in to get a tune up. They gave me a handwritten receipt that said I would be charged $70. When I came back they told me that I owed them $180, charging for other services that they claimed were necessary. When I argued about the price (it was more than the bikes were worth) they threatened to take me to court if I didn't pay in full. I have heard several other people's horror stories about this bike shop.

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The shop owners easily gave me the impression of being greedy and self-serving.

When I first arrived in Ann Arbor, I bought a used mountain bike from them. I used it for a year and had to get it serviced twice. It turns out the tires were all rotten inside. It could be that I did not take good care of the bike (I rode it in the winter as well), but it should have lasted longer than just a year.

I ended up selling it back to them for $10. I won't buy another bike from them again.

2
★★☆☆☆

The shop owners easily gave me the impression of being greedy and self-serving.

When I first arrived in Ann Arbor, I bought a used mountain bike from them. I used it for a year and had to get it serviced twice. It turns out the tires were all rotten inside. It could be that I did not take good care of the bike (I rode it in the winter as well), but it should have lasted longer than just a year.

I ended up selling it back to them for $10. I won't buy another bike from them again.

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Some people may have read the previous review by "Lisa" and wondered how it is possible to go through four bike locks in Ann Arbor -- it's not exactly New York City, after all. The solution to the paradox, I think, is that the Campus Student Bike Shop sells bizarre objects that look vaguely like parts you would buy in a real bike shop, but don't actually function. Off-brand locks made of pot metal, pumps that fail after three uses, and so on.

The shop also sells reconditioned used bicycles. Since there isn't much of an alternative market in the area, this is a useful service, although the prices are higher than what you would pay in Boston or San Francisco, and the repair work is dreadful.

Going into this shop is an unpleasant experience. Lots of bike shops have surly staff -- that's nothing, really, just part of the fun. But ordinarily they're at least *into* cycling in some form or other. This place seems to be less a labor of love than a mechanism for extracting money from indifferent college students who buy junk to ride a few blocks at a time.

2
★★☆☆☆

Some people may have read the previous review by "Lisa" and wondered how it is possible to go through four bike locks in Ann Arbor -- it's not exactly New York City, after all. The solution to the paradox, I think, is that the Campus Student Bike Shop sells bizarre objects that look vaguely like parts you would buy in a real bike shop, but don't actually function. Off-brand locks made of pot metal, pumps that fail after three uses, and so on.

The shop also sells reconditioned used bicycles. Since there isn't much of an alternative market in the area, this is a useful service, although the prices are higher than what you would pay in Boston or San Francisco, and the repair work is dreadful.

Going into this shop is an unpleasant experience. Lots of bike shops have surly staff -- that's nothing, really, just part of the fun. But ordinarily they're at least *into* cycling in some form or other. This place seems to be less a labor of love than a mechanism for extracting money from indifferent college students who buy junk to ride a few blocks at a time.

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I've never purchased a bike here nor have I had need for their repairwork.
I have, however, had the misfortune of buying more than a few locks here. It seems no matter how much you invest in a lock, or how seemingly worthless your bike is, someone will steal it.
Over the course of 4 years at Michigan, I purchased five locks here. They (the staff) were always helpful, and had a sympathetic ear. They also were happy to suggest a lock that would be acceptably deterrent at a reasonable price. Being a bike shop on a college campus, they obviously have a great selection of locks.
Recommended!

4
★★★★☆

I've never purchased a bike here nor have I had need for their repairwork.
I have, however, had the misfortune of buying more than a few locks here. It seems no matter how much you invest in a lock, or how seemingly worthless your bike is, someone will steal it.
Over the course of 4 years at Michigan, I purchased five locks here. They (the staff) were always helpful, and had a sympathetic ear. They also were happy to suggest a lock that would be acceptably deterrent at a reasonable price. Being a bike shop on a college campus, they obviously have a great selection of locks.
Recommended!

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