National City Bank

★★☆☆☆

About National City Bank

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1.5 2
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... not necessarily at this branch but the company is horrible. I called into customer service to make sure my account would not get overdraft fees if I deposited money by 2:00pm that day. The customer service rep told me I could actually wait a day and it would still be ok. I called back later that night to verify and they told me that rep was wrong and that now it was too late. I was charged 9 overdraft charges. When I called back they tell me they cant help me and they are sorry for the misinformation. They also tell me they can not transfer me to a supervisor or pull phone records. My boyfriend used to work there and they told him that if the customer has less than $10,000 in their account then its not worth the extra time on the phone to try to keep the customer. I proved this true when I told them I would leave the bank they told me they have plenty of other customers.

1
★☆☆☆☆

... not necessarily at this branch but the company is horrible. I called into customer service to make sure my account would not get overdraft fees if I deposited money by 2:00pm that day. The customer service rep told me I could actually wait a day and it would still be ok. I called back later that night to verify and they told me that rep was wrong and that now it was too late. I was charged 9 overdraft charges. When I called back they tell me they cant help me and they are sorry for the misinformation. They also tell me they can not transfer me to a supervisor or pull phone records. My boyfriend used to work there and they told him that if the customer has less than $10,000 in their account then its not worth the extra time on the phone to try to keep the customer. I proved this true when I told them I would leave the bank they told me they have plenty of other customers.

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.

many problems with this business. from them taking forever well over a week to add funds that were deposited & overdrafts their fault. terrible customer service

2
★★☆☆☆

many problems with this business. from them taking forever well over a week to add funds that were deposited & overdrafts their fault. terrible customer service

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