Atherton Road Sales

★★☆☆☆
  • 6468 E Atherton Rd

    Flint, MI 48519

    Cross street: Bnear Burton

    Map & Directions
  • 810-743-7776

Home & Garden

Home & Garden
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2.3 10
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BAD SERVICE at Atherton Road Sales & Service for lawnmowers in Burton MI. They had my lawn mower for 33 days! to replace a self propelled cable on the lawn mower. They said two weeks when I dropped it off and that was understandable for it is the summer season. They did not even look at it until 3 full weeks later and then ordered the part and then got the wrong cable and had to reorder. They would give no discount at all and just said sorry. I have gone there before but will never go back or recommend this place any longer.

1
★☆☆☆☆

BAD SERVICE at Atherton Road Sales & Service for lawnmowers in Burton MI. They had my lawn mower for 33 days! to replace a self propelled cable on the lawn mower. They said two weeks when I dropped it off and that was understandable for it is the summer season. They did not even look at it until 3 full weeks later and then ordered the part and then got the wrong cable and had to reorder. They would give no discount at all and just said sorry. I have gone there before but will never go back or recommend this place any longer.

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I purchased a Encore wood stove from Dave at Atherton Road Sales for more than $5000.00. Had it professionally installed. It immediatly overheated to 800 degrees F. and could not be controlled. I called the store and Dave said it was the wood I was burning, not the stove. I called Dave several times and received no assistance. EVERYTIME he said "" I'm with a customer"". I went to the store and talked with JW. He said it was the ashpan door seal and that his father in-law had the same problem with the exact same model and pointed to his father in- law's black Encore stove in the showroom for sale. I think they have moved it out, for now but, !!! BEWARE !!!. I'll bet it will be back. Then he said "" I'm with a customer "" Starting to see the pattern ? They do stick together. Please do you're research on this place. Look around the net. I wish I would have. Some of the reviews I read were disturbing but pretty much the same. Try Ben's Superstore in Brown City ph# 877-423-2845 ask for Josh or find one closer to you. It will be well worth the time and piece of mind. Everyone I delt with @ Atherton Road was rude, arrogant, belbelligerent and just plain mean but they will take you're money. Then you're on you're own. After a lot of lomg nights and some research I did learn that
""UNDER NO CIRCUMSTANCES should ANY wood stove burning ANY wood EVER be out of control. NEVER !!!! An uncontrolled stove is VERY VERY DANGEROUS and in my opinion so are Dave and JW. JW told me to take the rear of the stove apart and put a torch on what I later learned was the primary air regulatory system to test it. See item #39 on the schematic drawing page 34 of the operating manual. Just a shot in the dark JW but I think that should be left to a professional. Almost forgot.You will save almost $500.00 on the stove alone and even more on the chimney. Well live & learn. Hope this helps Ya'al.
Rick

0
★☆☆☆☆

I purchased a Encore wood stove from Dave at Atherton Road Sales for more than $5000.00. Had it professionally installed. It immediatly overheated to 800 degrees F. and could not be controlled. I called the store and Dave said it was the wood I was burning, not the stove. I called Dave several times and received no assistance. EVERYTIME he said "" I'm with a customer"". I went to the store and talked with JW. He said it was the ashpan door seal and that his father in-law had the same problem with the exact same model and pointed to his father in- law's black Encore stove in the showroom for sale. I think they have moved it out, for now but, !!! BEWARE !!!. I'll bet it will be back. Then he said "" I'm with a customer "" Starting to see the pattern ? They do stick together. Please do you're research on this place. Look around the net. I wish I would have. Some of the reviews I read were disturbing but pretty much the same. Try Ben's Superstore in Brown City ph# 877-423-2845 ask for Josh or find one closer to you. It will be well worth the time and piece of mind. Everyone I delt with @ Atherton Road was rude, arrogant, belbelligerent and just plain mean but they will take you're money. Then you're on you're own. After a lot of lomg nights and some research I did learn that
""UNDER NO CIRCUMSTANCES should ANY wood stove burning ANY wood EVER be out of control. NEVER !!!! An uncontrolled stove is VERY VERY DANGEROUS and in my opinion so are Dave and JW. JW told me to take the rear of the stove apart and put a torch on what I later learned was the primary air regulatory system to test it. See item #39 on the schematic drawing page 34 of the operating manual. Just a shot in the dark JW but I think that should be left to a professional. Almost forgot.You will save almost $500.00 on the stove alone and even more on the chimney. Well live & learn. Hope this helps Ya'al.
Rick

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I went in today to look at a wood burning stove and a chain saw. I dealt with Dave Herveux. I have dealt with Dave in the past. I didn't care for him then & I still think he's an arrogant little man. (Short man's disorder) He was actually very rude to my wife when she went in there some time ago. He talked down to her like she was an idiot. I didn't want to deal with him, but he was the only salesman at the time. Again, I am a repeat customer and was hoping we could work something out. I don't want something for nothing, I asked since I was looking to possibly spend a few thousand dollars in their store if he would eat the $24.00 for tax on chain saw. They had the highest price in the county on there chain saw's. I was curious to see if they would come down $24.00 on a $439.00 chain saw. It was purely a feeler to see how the guy would react (would he be polite or get nasty). Plus, he knew I was contemplating purchasing a very expensive wood burning stove, piping, and installation. I also told him that he would be making that up in my buying an additional chain and bar oil. After he hemmed & hawed, Dave agreed to waive the sales tax. We were walking into the service area to get the accessories and he then went behind the counter and whispered something to the taller guy with the shaved head (crew cut looking). That guy shook his head no and then Dave looked at me and said, well, I guess I can't do it. I looked at him and reminded him that we had just agreed upon a price. He then threw his hands up in the air and appeared like he couldn't have cared less. Dave could not be polite about it, he simply MF'd pretty much all the competition and told me "Good Luck buying a saw somewhere else" in a sarcastic tone. His boss, the taller guy with the shaved head would only give me the time of day if I was buying something. I believe in shopping at the mom & pop type small business's in my community over large chains. I cannot ever say that I have ever felt welcome in Atherton Road Sales & Service unless I was giving them money. I will not ever give them my heard earned money again. It's a sad day when you get better customer service at Home Depot than you do at Atherton Road Sales & Service. It's reasons like this that make these small business's close their doors. Again, it wasn't the matter of the sales tax that lost them the sale. It was their dirt poor customer service. I would have bought the saw for their price, I was just testing the waters on if I could save the $24.00. It never hurts to ask After all, I was contemplating on spending a very large sum of money there. I came fully prepared to pay the full $439.00 + tax, hoping that perhaps the atmosphere would be more positive. As with my past sales & service experiences, it was very poor. I was simply hoping for a better experience, especially as this place is just down the road from me. I will never do business there again. Atherton Road Sales & Service does not believe in positive customer service. They obviously did not want to make a sale today.

1
★☆☆☆☆

I went in today to look at a wood burning stove and a chain saw. I dealt with Dave Herveux. I have dealt with Dave in the past. I didn't care for him then & I still think he's an arrogant little man. (Short man's disorder) He was actually very rude to my wife when she went in there some time ago. He talked down to her like she was an idiot. I didn't want to deal with him, but he was the only salesman at the time. Again, I am a repeat customer and was hoping we could work something out. I don't want something for nothing, I asked since I was looking to possibly spend a few thousand dollars in their store if he would eat the $24.00 for tax on chain saw. They had the highest price in the county on there chain saw's. I was curious to see if they would come down $24.00 on a $439.00 chain saw. It was purely a feeler to see how the guy would react (would he be polite or get nasty). Plus, he knew I was contemplating purchasing a very expensive wood burning stove, piping, and installation. I also told him that he would be making that up in my buying an additional chain and bar oil. After he hemmed & hawed, Dave agreed to waive the sales tax. We were walking into the service area to get the accessories and he then went behind the counter and whispered something to the taller guy with the shaved head (crew cut looking). That guy shook his head no and then Dave looked at me and said, well, I guess I can't do it. I looked at him and reminded him that we had just agreed upon a price. He then threw his hands up in the air and appeared like he couldn't have cared less. Dave could not be polite about it, he simply MF'd pretty much all the competition and told me "Good Luck buying a saw somewhere else" in a sarcastic tone. His boss, the taller guy with the shaved head would only give me the time of day if I was buying something. I believe in shopping at the mom & pop type small business's in my community over large chains. I cannot ever say that I have ever felt welcome in Atherton Road Sales & Service unless I was giving them money. I will not ever give them my heard earned money again. It's a sad day when you get better customer service at Home Depot than you do at Atherton Road Sales & Service. It's reasons like this that make these small business's close their doors. Again, it wasn't the matter of the sales tax that lost them the sale. It was their dirt poor customer service. I would have bought the saw for their price, I was just testing the waters on if I could save the $24.00. It never hurts to ask After all, I was contemplating on spending a very large sum of money there. I came fully prepared to pay the full $439.00 + tax, hoping that perhaps the atmosphere would be more positive. As with my past sales & service experiences, it was very poor. I was simply hoping for a better experience, especially as this place is just down the road from me. I will never do business there again. Atherton Road Sales & Service does not believe in positive customer service. They obviously did not want to make a sale today.

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I have personally worked along side of Jim & Kay McKittrick for a long time. To the customers that wrote of unfairness, I can guarantee that you were trying to obtain "something for nothing". I am sure that if you would have been honest and fair, you would have definately been treated with the same and more! I have always known Jim to go "way" above and beyond to make his customers happy. Our long list of thousands of satisfied customers can easily attest to that! Also, they have been the best employers I have ever worked for and the VERY LOW turn over in employees speaks for itself...

5
★★★★★

I have personally worked along side of Jim & Kay McKittrick for a long time. To the customers that wrote of unfairness, I can guarantee that you were trying to obtain "something for nothing". I am sure that if you would have been honest and fair, you would have definately been treated with the same and more! I have always known Jim to go "way" above and beyond to make his customers happy. Our long list of thousands of satisfied customers can easily attest to that! Also, they have been the best employers I have ever worked for and the VERY LOW turn over in employees speaks for itself...

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We purchased home generator 10 years ago and the service guys always took great care of us, now we have purchased a new SCAG commercial mower and we expext the same service from the guys at the service counter. Good place to do busuness and nice people to boot---THANKS FOR ALL THE HELP

4
★★★★☆

We purchased home generator 10 years ago and the service guys always took great care of us, now we have purchased a new SCAG commercial mower and we expext the same service from the guys at the service counter. Good place to do busuness and nice people to boot---THANKS FOR ALL THE HELP

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Excellent service and professionalism! If I had only two words to say, these are the first two that come to my mind. I have my equipment checked and tuned seasonally. I also purchased a Toro snowblower. Not only did I find their rates reasonable, they did not try to sell me on equipment that was an overkill... I found out about AthertonRoad from my neighbors, who are pleased, and am thankful they told me about them!

5
★★★★★

Excellent service and professionalism! If I had only two words to say, these are the first two that come to my mind. I have my equipment checked and tuned seasonally. I also purchased a Toro snowblower. Not only did I find their rates reasonable, they did not try to sell me on equipment that was an overkill... I found out about AthertonRoad from my neighbors, who are pleased, and am thankful they told me about them!

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The dude's that work there are short with you and rude. Did business for a couple years there. Now I am going to Keene's in Millington or Tri-County services on Burton

1
★☆☆☆☆

The dude's that work there are short with you and rude. Did business for a couple years there. Now I am going to Keene's in Millington or Tri-County services on Burton

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I purchased a Honda lawn mower from these guys and the air filter cover wouldn't stay on. To help diagnose the problem, I asked to try a new cover on from a mower they had on display. No way would they allow that. Sales is sales, and service is service.

Service replaced the cover without diagnosing where the problem was, so when I picked it up after three weeks of it sitting out in the rain in their yard it still didn't work. I brought it to the Honda dealer in Lapeer and they diagnosed the issue and reshaped the bracket on the mower. Oh, and no charge for fixing it.

Do not do business with Atherton Road Sales, as they do not take care of customers after the sale! They will never get another cent of my money.

1
★☆☆☆☆

I purchased a Honda lawn mower from these guys and the air filter cover wouldn't stay on. To help diagnose the problem, I asked to try a new cover on from a mower they had on display. No way would they allow that. Sales is sales, and service is service.

Service replaced the cover without diagnosing where the problem was, so when I picked it up after three weeks of it sitting out in the rain in their yard it still didn't work. I brought it to the Honda dealer in Lapeer and they diagnosed the issue and reshaped the bracket on the mower. Oh, and no charge for fixing it.

Do not do business with Atherton Road Sales, as they do not take care of customers after the sale! They will never get another cent of my money.

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I had Atherton Road Sales in Burton, MI install a Kohler whole house generator. They were referred to me by the Kohler Distributor in the area. They claimed they installed and tested everything. That also included the Load Control Connection to the AC Unit. Low and behold I was home at the time of a power outage and the AC unit came on the same time when the generator kicked in. That was not supposed to happen. When I contacted Atherton Road Sales about the problem and asked them to correct this situation since I already paid them $2700 for the install and startup Jim McKittrick refused and was extremely rude to me and said he was not going to fix it because it will cost him money and he hung up the phone on me. Keep in mind this was the owner of the company. My advice is to stay well clear of this unethical and unprofessional company. They are more like traveling gypsies than anything else. I had to pay an electrician an additional $250 to get this fixed on my dime!

1
★☆☆☆☆

I had Atherton Road Sales in Burton, MI install a Kohler whole house generator. They were referred to me by the Kohler Distributor in the area. They claimed they installed and tested everything. That also included the Load Control Connection to the AC Unit. Low and behold I was home at the time of a power outage and the AC unit came on the same time when the generator kicked in. That was not supposed to happen. When I contacted Atherton Road Sales about the problem and asked them to correct this situation since I already paid them $2700 for the install and startup Jim McKittrick refused and was extremely rude to me and said he was not going to fix it because it will cost him money and he hung up the phone on me. Keep in mind this was the owner of the company. My advice is to stay well clear of this unethical and unprofessional company. They are more like traveling gypsies than anything else. I had to pay an electrician an additional $250 to get this fixed on my dime!

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This is a great place that sells lawnmowers, snow eqip. parts ect.. Also a great place to get your replacement parts, if they don't have it they will order it for you.My son in law has said the same thing when i sent him there. No problems and friendly.

PROS: Good Location
CONS: none

3
★★★☆☆

This is a great place that sells lawnmowers, snow eqip. parts ect.. Also a great place to get your replacement parts, if they don't have it they will order it for you.My son in law has said the same thing when i sent him there. No problems and friendly.

PROS: Good Location
CONS: none

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