Electronic Connection

★★★★☆

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With Norwest and Electronic Parts Co. gone this store is about the only independent one left in the suburban Detroit area.\r
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They had a pretty good selection of stuff. Like some other reviewers have said, one guy walked in while I was

3
★★★★★

With Norwest and Electronic Parts Co. gone this store is about the only independent one left in the suburban Detroit area.\r
\r
They had a pretty good selection of stuff. Like some other reviewers have said, one guy walked in while I was

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I went to this store on a professional recommendation.\r
\r
I walked in to this to store to have a Police scanner programmed. According to Josh Sovis who is the VP of field reps for Uniden, my Bearcat BCD996T is a top of the line scanner

3
★★★★★

I went to this store on a professional recommendation.\r
\r
I walked in to this to store to have a Police scanner programmed. According to Josh Sovis who is the VP of field reps for Uniden, my Bearcat BCD996T is a top of the line scanner

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Great store when you need that one part and don't want to wait around for shipping.

3
★★★★★

Great store when you need that one part and don't want to wait around for shipping.

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I just found them a few months ago and am surprised at how much stock they have. I have read the reviews and can understand how some people might feel. Cut the people some slack. They are old school and that is that. People don't

3
★★★★★

I just found them a few months ago and am surprised at how much stock they have. I have read the reviews and can understand how some people might feel. Cut the people some slack. They are old school and that is that. People don't

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First time I went in I was looking for capacitors to fix my flat screen monitor. I had the bad caps in my hand and didn't know exactly what I should get... Ahaha, I laugh because I know that must be the worse thing in the world working a

3
★★★★★

First time I went in I was looking for capacitors to fix my flat screen monitor. I had the bad caps in my hand and didn't know exactly what I should get... Ahaha, I laugh because I know that must be the worse thing in the world working a

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I have been shopping at this store for almost four years. I started shopping here right after I started going to ITT-Tech in Canton. This store sells electronic components, test equipment, electronics, CB radios, etc... The people running

3
★★★★★

I have been shopping at this store for almost four years. I started shopping here right after I started going to ITT-Tech in Canton. This store sells electronic components, test equipment, electronics, CB radios, etc... The people running

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Lots of negative reviews here but personally I rather like the store.

I forget their names but the old people that are being referred to by others are the owners of the place. He used to be the manager of the Lafayette Electronics

3
★★★★★

Lots of negative reviews here but personally I rather like the store.

I forget their names but the old people that are being referred to by others are the owners of the place. He used to be the manager of the Lafayette Electronics

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I HATE THESE PEOPLE.... I tried to ask the older guy something about a soldering iron.... BIG MISTAKE... he actually GRABBED IT OUT OF MY HANDS and said... and I quote: "If you don't like it then don't buy it...".... I was shocked as you

3
★★★★★

I HATE THESE PEOPLE.... I tried to ask the older guy something about a soldering iron.... BIG MISTAKE... he actually GRABBED IT OUT OF MY HANDS and said... and I quote: "If you don't like it then don't buy it...".... I was shocked as you

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Went in to get a look at the place and see if they had a scanner guide like Bettybearcat or Policecall. He acts stunned like the whole world should know they dont make them anymore. Starts getting all in a twitter then he tells me the Home

3
★★★★★

Went in to get a look at the place and see if they had a scanner guide like Bettybearcat or Policecall. He acts stunned like the whole world should know they dont make them anymore. Starts getting all in a twitter then he tells me the Home

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Well I've been going here for the past few years. They up'd theire customer service and are extremely friendly ( esp the last year or 2 ). I went there today to get some rosin flux and the lady working was very friendly and trying to help.

3
★★★★★

Well I've been going here for the past few years. They up'd theire customer service and are extremely friendly ( esp the last year or 2 ). I went there today to get some rosin flux and the lady working was very friendly and trying to help.

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The few times I've ever been in there the guy always wanders off into his back room, everytime!. But, he's at the counter when certain folks come in but with others, like me, he vacates like I/we have the plague or something. They sell

3
★★★★★

The few times I've ever been in there the guy always wanders off into his back room, everytime!. But, he's at the counter when certain folks come in but with others, like me, he vacates like I/we have the plague or something. They sell

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I also made an account just to agree with the prior review! I've been a customer there for a few years, and there's no doubt that they used to be kind of snarky at times, but honestly I think they've deliberately been doing better with

3
★★★★★

I also made an account just to agree with the prior review! I've been a customer there for a few years, and there's no doubt that they used to be kind of snarky at times, but honestly I think they've deliberately been doing better with

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THIS PLACE ROCKS.. JUST IMAGINE DEALING WITH SOME OF THE IDIOTS THAT WALK IN THE DOOR OF THIS PLACE. I HAVE STOOD WAITING MY TURN MANY TIMES JUST TO BE AMAZED AT THE PATIENCE OF THE PERSONNEL IN THIS PLACE. IF YOU KNOW WHAT YOU WANT IT WILL EASILY BE FOUND FOR YOU.
IF YOU ARE POLITE YOU WILL ALSO BE HELPED WITH A SMILE BY BOTH HIM AND HER. THINK OF YOUR OWN ANSWERS IF SOMEONE WAS TO COME INTO YOUR PLACE EVERY 10 MIN AND ASK FOR THE THINGY THAT CONNECTS TO THE LONG TUBEY THING. I HAVE USED THIS PLACE FOR YEARS, I MOVED OUT OF TOWN 15 YEARS AGO AND STILL USE THEM FOR PHONE ORDERS WITHOUT PROBLEMS. THIS IS A FAMILY OWNED SHOP.
UNLESS YOU HAVE BEEN ON THE OTHER SIDE OF THE COUNTER AND DEALT WITH THE PUBLIC, WHO ARE A RUDE BUNCH IN GENERAL. YOU HAVE NO "FOOT" TO STAND ON.
I THINK THEY DO A GREAT JOB WITH THE AMOUNT OF PEOPLE THEY ARE STAFFED WITH.
" Quit WINING and GET DOWN OFF YOUR DAM HORSE"

4
★★★★☆

THIS PLACE ROCKS.. JUST IMAGINE DEALING WITH SOME OF THE IDIOTS THAT WALK IN THE DOOR OF THIS PLACE. I HAVE STOOD WAITING MY TURN MANY TIMES JUST TO BE AMAZED AT THE PATIENCE OF THE PERSONNEL IN THIS PLACE. IF YOU KNOW WHAT YOU WANT IT WILL EASILY BE FOUND FOR YOU.
IF YOU ARE POLITE YOU WILL ALSO BE HELPED WITH A SMILE BY BOTH HIM AND HER. THINK OF YOUR OWN ANSWERS IF SOMEONE WAS TO COME INTO YOUR PLACE EVERY 10 MIN AND ASK FOR THE THINGY THAT CONNECTS TO THE LONG TUBEY THING. I HAVE USED THIS PLACE FOR YEARS, I MOVED OUT OF TOWN 15 YEARS AGO AND STILL USE THEM FOR PHONE ORDERS WITHOUT PROBLEMS. THIS IS A FAMILY OWNED SHOP.
UNLESS YOU HAVE BEEN ON THE OTHER SIDE OF THE COUNTER AND DEALT WITH THE PUBLIC, WHO ARE A RUDE BUNCH IN GENERAL. YOU HAVE NO "FOOT" TO STAND ON.
I THINK THEY DO A GREAT JOB WITH THE AMOUNT OF PEOPLE THEY ARE STAFFED WITH.
" Quit WINING and GET DOWN OFF YOUR DAM HORSE"

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I made an account just to make this review. The staff here isn't bad!

I've been to this store several times now for one or two things and walk out with a bag full haha. I don't know how these other reviewers are getting treated badly

3
★★★★★

I made an account just to make this review. The staff here isn't bad!

I've been to this store several times now for one or two things and walk out with a bag full haha. I don't know how these other reviewers are getting treated badly

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I don't what the other people are talking about but when I went there the lady was help to me and the old man went in the back got the part I didn't. They weren't half as bad as the review say they are. They must went in on a bad day or

3
★★★★★

I don't what the other people are talking about but when I went there the lady was help to me and the old man went in the back got the part I didn't. They weren't half as bad as the review say they are. They must went in on a bad day or

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NEVER DO BUSINESS THERE!

No matter how you think this time will be different remember it will be the same. They are bad people to do business with.

Your friends say it is a bad place to shop
There store policies say it??s a bad place to shop (no Refunds or exchanges)
Your gut feeling is it??s a bad place to shop
There prices indicate it??s a bad place to shop
There products indicate it??s a bad place to shop
The owners give you the feeling before the door closes it??s a bad place to shop.
And the list goes on.

I feel the only way that place is in business is they have no debt and own the property. That??s great for them but you just go there and consider buying something ?.. you will see why it??s foolish to do business with them. I have been fooled once DON??T BE A FOOL.

0
★☆☆☆☆

NEVER DO BUSINESS THERE!

No matter how you think this time will be different remember it will be the same. They are bad people to do business with.

Your friends say it is a bad place to shop
There store policies say it??s a bad place to shop (no Refunds or exchanges)
Your gut feeling is it??s a bad place to shop
There prices indicate it??s a bad place to shop
There products indicate it??s a bad place to shop
The owners give you the feeling before the door closes it??s a bad place to shop.
And the list goes on.

I feel the only way that place is in business is they have no debt and own the property. That??s great for them but you just go there and consider buying something ?.. you will see why it??s foolish to do business with them. I have been fooled once DON??T BE A FOOL.

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They could have been on Seinfelt!!

Show me your schematic papers!

-- NO Transistors for YOU!!-- NEXT!!!

1
★★☆☆☆

They could have been on Seinfelt!!

Show me your schematic papers!

-- NO Transistors for YOU!!-- NEXT!!!

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I've dealt with this place for almost 30 years on and off and every time it's the same .
It is a mom and pop outfit and they have been running this place a really long time . Had a real conversation with the old man and basically he's just getting tired of doing this . Besides selling stuff up front , he's also busy taking care of orders and fiddiling with stuff . The old lady really needs to chill but when you're the only game in town , you can get to be that way .
Just try to be nice , smile and at least let them know you're glad they are there before they decide to close up shop and screw all of us .
Just remember...Wal-Mart may sell alot of cheap stuff but nothing like what this place has . :<)

1
★★★☆☆

I've dealt with this place for almost 30 years on and off and every time it's the same .
It is a mom and pop outfit and they have been running this place a really long time . Had a real conversation with the old man and basically he's just getting tired of doing this . Besides selling stuff up front , he's also busy taking care of orders and fiddiling with stuff . The old lady really needs to chill but when you're the only game in town , you can get to be that way .
Just try to be nice , smile and at least let them know you're glad they are there before they decide to close up shop and screw all of us .
Just remember...Wal-Mart may sell alot of cheap stuff but nothing like what this place has . :<)

Pros: local electronic parts

Cons: pain in the butt service

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I've been shopping there for years and have yet to have a bad experience. The staff is knowledgeable and will lead you to an item or just let you browse if you wish. I've found parts there that were simply not available anywhere local.

2
★★★★★

I've been shopping there for years and have yet to have a bad experience. The staff is knowledgeable and will lead you to an item or just let you browse if you wish. I've found parts there that were simply not available anywhere local.

Pros: wide selection, experienced staff

Cons: closed on wednesdays for some reason

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I've been shopping here for years, and I almost never have a pleasant experience with the lady. The guy can be helpful if you present him with an issue that interests him i have found. Her however; forget it. They have a large selection of parts, but customer service is terrible. I signed up JUST to put this review in, because i looked up the number to call and stumbled on all the negative reviews. Before i even clicked i saw 2 stars and knew that it was due to their attitudes. Pretty sad.

0
★☆☆☆☆

I've been shopping here for years, and I almost never have a pleasant experience with the lady. The guy can be helpful if you present him with an issue that interests him i have found. Her however; forget it. They have a large selection of parts, but customer service is terrible. I signed up JUST to put this review in, because i looked up the number to call and stumbled on all the negative reviews. Before i even clicked i saw 2 stars and knew that it was due to their attitudes. Pretty sad.

Pros: Big selection

Cons: customer service, customer service; customer service.

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Rudeness, apathy, ignorance... these are not qualities that I would look for in an employee... but these were shown to me quite clearly while on the phone with a woman employee at Electronic Connection. I've never felt the need to leave a bad review... but she truly inspired me to do so. While talking to her I was treated like a nuisance, like I was such an inconvenience to the company. I think if they replaced her with a rabid hyena.. the company would be much better off.

0
★☆☆☆☆

Rudeness, apathy, ignorance... these are not qualities that I would look for in an employee... but these were shown to me quite clearly while on the phone with a woman employee at Electronic Connection. I've never felt the need to leave a bad review... but she truly inspired me to do so. While talking to her I was treated like a nuisance, like I was such an inconvenience to the company. I think if they replaced her with a rabid hyena.. the company would be much better off.

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They lacked experience and their customer service is awful
and nothing is under warranty.I would not recommend this store for nobody !
Northwest Electronics was way better..!

Roland LeBlanc

1
★☆☆☆☆

They lacked experience and their customer service is awful
and nothing is under warranty.I would not recommend this store for nobody !
Northwest Electronics was way better..!

Roland LeBlanc

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.

I used to shop here many years ago, and started again recently. My experience has been different than most of the reviews here.

I have found both of the employees (older man & woman) to be helpful & courteous. They have walked me right over to the items I've asked for, and they let me browse without hassle when I need to.

I have been able to return items when I've changed my mind, so they don't always hold firm to their stated policy. I don't intend to push my luck here though, I try to be sure about what I'm buying.

Are there cheaper online sources with a broader selection? Sure, and I sometimes use them. However I don't always want to wait for an order to arrive, sometimes I need the part now! This place is really the only storefront source for electronic & radio parts & supplies. They have 100x the parts selection of a typical RatShack.

More importantly I prefer to support a long-time local retailer. This place won't be around forever, I'm guessing (due to age of the owners), and it will be a sad day when they close. Until then, though I am a satisfied customer. I am happy to recommend Electronic Connection.

2
★★★★★

I used to shop here many years ago, and started again recently. My experience has been different than most of the reviews here.

I have found both of the employees (older man & woman) to be helpful & courteous. They have walked me right over to the items I've asked for, and they let me browse without hassle when I need to.

I have been able to return items when I've changed my mind, so they don't always hold firm to their stated policy. I don't intend to push my luck here though, I try to be sure about what I'm buying.

Are there cheaper online sources with a broader selection? Sure, and I sometimes use them. However I don't always want to wait for an order to arrive, sometimes I need the part now! This place is really the only storefront source for electronic & radio parts & supplies. They have 100x the parts selection of a typical RatShack.

More importantly I prefer to support a long-time local retailer. This place won't be around forever, I'm guessing (due to age of the owners), and it will be a sad day when they close. Until then, though I am a satisfied customer. I am happy to recommend Electronic Connection.

Pros: good selection, immediate retail availability

Cons: none really

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Do not go there to buy anything, because they will make you feel like you don't know anything, and they make themselves as they are the most experts on all topics electronic. They are the rudiest people on the face of earth, and EVERYTHING is way over PRICED. My advice by it on Digi Key, or Mouser.

0
★☆☆☆☆

Do not go there to buy anything, because they will make you feel like you don't know anything, and they make themselves as they are the most experts on all topics electronic. They are the rudiest people on the face of earth, and EVERYTHING is way over PRICED. My advice by it on Digi Key, or Mouser.

Pros: They might have what you need.

Cons: Everything Else

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Five days after I purchased $23 worth of items, I went a different way on my project and went back to return the items. When I got to the store, I was told "it says 'no refunds or exchanges' on the receipt ". Normally that would not have been a problem but I don't recall ever seeing a sign in the store to that effect. Seeing it only on the receipt AFTER the purchase raises questions. Is that legal, is it ethical ? I guess they don't care about keeping customers comming back. There are other stores in the area for their kind of product. I doubt I'll be back.

0
★☆☆☆☆

Five days after I purchased $23 worth of items, I went a different way on my project and went back to return the items. When I got to the store, I was told "it says 'no refunds or exchanges' on the receipt ". Normally that would not have been a problem but I don't recall ever seeing a sign in the store to that effect. Seeing it only on the receipt AFTER the purchase raises questions. Is that legal, is it ethical ? I guess they don't care about keeping customers comming back. There are other stores in the area for their kind of product. I doubt I'll be back.

Pros: Has a lot of inventory for the hobbyist

Cons: Once you're out of the store, you're stuck with the purchase

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I have been shopping with Electronic Connection for 2 years off and on now. When I first started shopping there the lady was moody and the guy was OK for the most part (by compairision). The longer I've been shopping the better the experence. I think they are reading the responces from others and are working on their moods. Just wanted to give a better responce for different times. I will be shopping at the store again this week and will follow up, I will make sure I ask questions and see if I get a tude.

With all that said, this place does have everything I've needed and other items I didn't know they still make. I wouldn't tell anyone not to shop at this store but would encurage people to try it and see what responce you get from the owners. I do agree with some of the others who posted, I've seen people go in and want someone design their project for them, I'm sure that gets old.

1
★★★☆☆

I have been shopping with Electronic Connection for 2 years off and on now. When I first started shopping there the lady was moody and the guy was OK for the most part (by compairision). The longer I've been shopping the better the experence. I think they are reading the responces from others and are working on their moods. Just wanted to give a better responce for different times. I will be shopping at the store again this week and will follow up, I will make sure I ask questions and see if I get a tude.

With all that said, this place does have everything I've needed and other items I didn't know they still make. I wouldn't tell anyone not to shop at this store but would encurage people to try it and see what responce you get from the owners. I do agree with some of the others who posted, I've seen people go in and want someone design their project for them, I'm sure that gets old.

Pros: Everything needed under one roof

Cons: Just like everyone said, poor customer service

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Very well stocked with good quality parts and equipment. Prices are not the lowest, but are comparable to online without shipping costs.

All the comments about the owner attitudes are right on...glad I accessed this site, now I know it is not just me personally.

Anyway, the store is kept well stocked, so they are doing an excellent job, just don't expect friendly advice,
I usually know what I need and want when I go into the store, and I don't ask for any free advice.

Radio Shack is extreemly friendly and courteous, but sell junk, and always offer advice / or sell you a part that is incorrect. I don't care for overly helpful salespeople that don't know what they are talking about, but are great cons at making you think they know if you don't.
It is a false sense of security, but unfortunately that is what many customers need.

2
★★★★☆

Very well stocked with good quality parts and equipment. Prices are not the lowest, but are comparable to online without shipping costs.

All the comments about the owner attitudes are right on...glad I accessed this site, now I know it is not just me personally.

Anyway, the store is kept well stocked, so they are doing an excellent job, just don't expect friendly advice,
I usually know what I need and want when I go into the store, and I don't ask for any free advice.

Radio Shack is extreemly friendly and courteous, but sell junk, and always offer advice / or sell you a part that is incorrect. I don't care for overly helpful salespeople that don't know what they are talking about, but are great cons at making you think they know if you don't.
It is a false sense of security, but unfortunately that is what many customers need.

Pros: Well Stocked

Cons: Advice and Consultations are painfull

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If you need it, they have it .... 15 times over! They are located in Westland off Ford Road. The price they charge was lower than I would exspect.

2
★★★★★

If you need it, they have it .... 15 times over! They are located in Westland off Ford Road. The price they charge was lower than I would exspect.

Pros: Everything I never would think of

Cons: None

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Yes, the people who own the store can be short sometimes. But I have found that if I am nice to them, they are nice to me. I have met many people in all businesses that were much worse than these people. Also, some customers that visit electronic stores seem to think that sales people are engineers who provide technician or engineering services to parts buyers. They are not there to give technical advise on how to fix stuff, they are there to sell parts. Don't expect sales people to be electronic theory teachers while at the cash register either.

This store is well stocked and it is the only real parts store left in southest mi.. When they are gone all the complainers may sing another tune.

2
★★★★☆

Yes, the people who own the store can be short sometimes. But I have found that if I am nice to them, they are nice to me. I have met many people in all businesses that were much worse than these people. Also, some customers that visit electronic stores seem to think that sales people are engineers who provide technician or engineering services to parts buyers. They are not there to give technical advise on how to fix stuff, they are there to sell parts. Don't expect sales people to be electronic theory teachers while at the cash register either.

This store is well stocked and it is the only real parts store left in southest mi.. When they are gone all the complainers may sing another tune.

Pros: Last parts store in michigan. RS Electronics is a joke.

Cons: Don't have some of the more high tekie stuff but the store is already crammed.

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What I dont get is this rating web site...... They are WAY too biased and skewed to keep the ratings of a business in the positive when for example Electronic Connection in Westland Michigan should be in the negative. Look at the reviews here.. You're talking more than half of them are either a 1 or 2 star,,, however their overall rating is 2 1/2??? My response GIVE ME A BREAK... !!!! Look,,, call it like it is, this place
su-ks!!!

I'd rather see another gas station open up at the corner of newburgh and Ford and heck I'd even go there and pay $6.00 + a gallon before I'd ever step into Electronic Connection again.. All of the the reviews, well lets just say they're DEAD on about the customer service there......

0
★☆☆☆☆

What I dont get is this rating web site...... They are WAY too biased and skewed to keep the ratings of a business in the positive when for example Electronic Connection in Westland Michigan should be in the negative. Look at the reviews here.. You're talking more than half of them are either a 1 or 2 star,,, however their overall rating is 2 1/2??? My response GIVE ME A BREAK... !!!! Look,,, call it like it is, this place
su-ks!!!

I'd rather see another gas station open up at the corner of newburgh and Ford and heck I'd even go there and pay $6.00 + a gallon before I'd ever step into Electronic Connection again.. All of the the reviews, well lets just say they're DEAD on about the customer service there......

Pros: Absolutely NOTHING to say here!!!

Cons: WOW to bad I can only fit about 50 characters here.. I could fill 600.... THUMBS DOWN!!!!!

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I should have read the reviews before going, I cannot stress enough how bad the customer service is in this store!! I needed a power adapter for a garage door opener and I brought in the owners manual with the information. The older guy was very helpful, he read the owners manual with the discription of the item and proceeded to insist that I needed an adapter with a stereo connector. I told him i thought it was the other kind with the pin in the center and he was adamant that they don't make that kind of adapter. I brought the item home unpackaged it to plug in, and it was what I thought, the wrong kind of plug. I then took the item back to the store and was met by Miss Sunshine who told me that there was no returns on opened items. I told her that the guy read the manual and chose the adapter for me. She said it didn't matter and she could see if he could solder on an end for me because they "don't make that kind of an adapter" (I brought the garage door button in so they could see it). She would have to see how much he would charge me!

I then left the store, with no refund or exchange and went down the street to Radio Shack where I picked up the proper adapter with no problems.

These people are Liars and Crooks. The woman is one of the rudest people I have ever met in the retail world. Beware!!!!

0
★☆☆☆☆

I should have read the reviews before going, I cannot stress enough how bad the customer service is in this store!! I needed a power adapter for a garage door opener and I brought in the owners manual with the information. The older guy was very helpful, he read the owners manual with the discription of the item and proceeded to insist that I needed an adapter with a stereo connector. I told him i thought it was the other kind with the pin in the center and he was adamant that they don't make that kind of adapter. I brought the item home unpackaged it to plug in, and it was what I thought, the wrong kind of plug. I then took the item back to the store and was met by Miss Sunshine who told me that there was no returns on opened items. I told her that the guy read the manual and chose the adapter for me. She said it didn't matter and she could see if he could solder on an end for me because they "don't make that kind of an adapter" (I brought the garage door button in so they could see it). She would have to see how much he would charge me!

I then left the store, with no refund or exchange and went down the street to Radio Shack where I picked up the proper adapter with no problems.

These people are Liars and Crooks. The woman is one of the rudest people I have ever met in the retail world. Beware!!!!

Pros: No Pros for me

Cons: Rude, No Customer Service, They do not care about your satisfaction.

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Rather than the free press/news writing about their "backyard", I think they should investigate how lousy they run their electronics store. Really, this couple is tremendously rude, especially HER... What a class act... Really, do a google search, find another electronics store to go to.. I see there are a couple more locally....

0
★☆☆☆☆

Rather than the free press/news writing about their "backyard", I think they should investigate how lousy they run their electronics store. Really, this couple is tremendously rude, especially HER... What a class act... Really, do a google search, find another electronics store to go to.. I see there are a couple more locally....

Pros: No

Cons: Too many to list.. Buyer Beware..

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I have to say that I agree with the MAJORITY of the rest. To me it doesnt matter what they carry, rather how they treat people. The WORD needs to get out regarding their inabililty to offer courteous assistance. They ought to be ashamed of themselves. Just not nice people over there,,,, period....

0
★☆☆☆☆

I have to say that I agree with the MAJORITY of the rest. To me it doesnt matter what they carry, rather how they treat people. The WORD needs to get out regarding their inabililty to offer courteous assistance. They ought to be ashamed of themselves. Just not nice people over there,,,, period....

Pros: none

Cons: come on..

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I have been shopping at Electronic Connection for seven years now and have had nothing but courteous customer service from both the lady and the gentleman there. I for one am grateful they are in business in my area. I have been in the electronics trade for over 30 years and have watched them all fade away from Lafayette to TelVan, to Norwest, and Olson and I am happy to be able to go to Electronic Connection today.

2
★★★★★

I have been shopping at Electronic Connection for seven years now and have had nothing but courteous customer service from both the lady and the gentleman there. I for one am grateful they are in business in my area. I have been in the electronics trade for over 30 years and have watched them all fade away from Lafayette to TelVan, to Norwest, and Olson and I am happy to be able to go to Electronic Connection today.

Pros: Good Selection, Good Stocking levels

Cons: Only one store

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I have to agree! That lady is somewhat of a winch, She should get an attitude adjustment, hell the last time i was in there she was kinda rude! she acted like i did'nt know a thing! FOR CRUDS SAKE MAN! I Hold Two M.O.S.es IN THE MILITARY!! (SIGNAL SUPPORT) And (COMSEC REPAIR) LOL!!! But they do have alot of Stuff! However I miss the Poor Guy that used to be on Van Born rd, TELEVAN ELECTRONICS, THAT GUY HAD EVERYTHING IT SEEMED LIKE! Plus He was Cool as Hell! Then he Had A stroke! He had 15 I.C. chips in Stock for a blaupunkt radio I bought for 5$ off of some dumb kid that fried it! After i fixed it, that radio rocked, That Stinks!

1
★★★☆☆

I have to agree! That lady is somewhat of a winch, She should get an attitude adjustment, hell the last time i was in there she was kinda rude! she acted like i did'nt know a thing! FOR CRUDS SAKE MAN! I Hold Two M.O.S.es IN THE MILITARY!! (SIGNAL SUPPORT) And (COMSEC REPAIR) LOL!!! But they do have alot of Stuff! However I miss the Poor Guy that used to be on Van Born rd, TELEVAN ELECTRONICS, THAT GUY HAD EVERYTHING IT SEEMED LIKE! Plus He was Cool as Hell! Then he Had A stroke! He had 15 I.C. chips in Stock for a blaupunkt radio I bought for 5$ off of some dumb kid that fried it! After i fixed it, that radio rocked, That Stinks!

Pros: lots of Stuff

Cons: Rudeness!

.

Dont go there, im still scared of the lady, the guy is cool. I went in for a resistor and hand full of parts needed for my project and she almost made me quit school. Why is she like this? No one may ever know...My heart goes out to her Husband that has to deal with her every single long nagging day. Im sure he tried to end it before but she probably ate all the razor blades in the house.

0
★☆☆☆☆

Dont go there, im still scared of the lady, the guy is cool. I went in for a resistor and hand full of parts needed for my project and she almost made me quit school. Why is she like this? No one may ever know...My heart goes out to her Husband that has to deal with her every single long nagging day. Im sure he tried to end it before but she probably ate all the razor blades in the house.

Pros: They have electronics parts

Cons: The lady behind counter that breaths doom

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Detroit area electronics parts suppliers are sparse - other than RS Electronics. (this is not exactly Silicon Valley!!)
So, the alternative is Electronic Connection in Westland - here are my comments!!
If you need it now, they have it all!!
If you want to be treated as an unwanted customer, this is the place to call!!!
If you want to be humiliated as a know-nothing, useless, time wasting consumer, give Mama Cass a call, Ya'all!
I don't get it - they have a huge inventory, but when you call, the feeling is not of the warm and fuzzy variety.
It is more like you are bothering them.
If you can wait for your parts, go to one of the other suppliers - Digi-Key, Mouser, All Electronics, Newark, Jameco, Allied, etc.
They all actually have customer representatives that actually care about you.
Or, call the big woman at Electronic Connection, and remember this:
If you want to be treated like a dog, and can wait for your bone, call the hog, and she'll answer the phone!

1
★★☆☆☆

Detroit area electronics parts suppliers are sparse - other than RS Electronics. (this is not exactly Silicon Valley!!)
So, the alternative is Electronic Connection in Westland - here are my comments!!
If you need it now, they have it all!!
If you want to be treated as an unwanted customer, this is the place to call!!!
If you want to be humiliated as a know-nothing, useless, time wasting consumer, give Mama Cass a call, Ya'all!
I don't get it - they have a huge inventory, but when you call, the feeling is not of the warm and fuzzy variety.
It is more like you are bothering them.
If you can wait for your parts, go to one of the other suppliers - Digi-Key, Mouser, All Electronics, Newark, Jameco, Allied, etc.
They all actually have customer representatives that actually care about you.
Or, call the big woman at Electronic Connection, and remember this:
If you want to be treated like a dog, and can wait for your bone, call the hog, and she'll answer the phone!

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I agree with the comments below. Don?t ask them questions. I was looking for various caps and couldn't get anywhere with her. I explained didn't know exactly what the part number but knew I needed a 10nf cap to work in the 10--20V range but was told that?s not standard. And that was it. No offer to help just got the impression I was a hassle for her.

1
★★☆☆☆

I agree with the comments below. Don?t ask them questions. I was looking for various caps and couldn't get anywhere with her. I explained didn't know exactly what the part number but knew I needed a 10nf cap to work in the 10--20V range but was told that?s not standard. And that was it. No offer to help just got the impression I was a hassle for her.

Pros: convenient location

Cons: staff

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only go here if you know exactly what you need and can find it on your own. dont speak unless spoken to pay and leave. I have gone here less than 20 times since 1985, and only go here when i need somthing i cant wait for. the lady needs a man or somthing she wond up way to tight. like the rest of posters if you are not an eletrical engineer dont expect any help past a finger pointing you to an isle to find it your self.

1
★★☆☆☆

only go here if you know exactly what you need and can find it on your own. dont speak unless spoken to pay and leave. I have gone here less than 20 times since 1985, and only go here when i need somthing i cant wait for. the lady needs a man or somthing she wond up way to tight. like the rest of posters if you are not an eletrical engineer dont expect any help past a finger pointing you to an isle to find it your self.

Pros: selection

Cons: owners, lady, price, service, service, SERVICE, CLOSED ON WED.

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They are the only game in town. If there were other stores in the area I would shop there even if the prices were higher. I shop there only when necessary. The people there do have an attitude. I have been in electronics for over 50 years. (I am 60 now) I am a field service engineer and I only use when I need it "now". You can find things online much cheaper, but when you need it "now" they are the only place around to get certain things there are not any other alternate sources in the area. I get the same feeling as other posters. I don't know it all, I don't pretend to either but there has been times that they don?t have an item and act as if I am crazy because I need something tat they don't have. I also run a service business, and my customers also are my lifeblood. Without them, I would have nothing. I would never treat my customers the way they treat me. I would be out of business. I concur with the other reviews.

1
★★☆☆☆

They are the only game in town. If there were other stores in the area I would shop there even if the prices were higher. I shop there only when necessary. The people there do have an attitude. I have been in electronics for over 50 years. (I am 60 now) I am a field service engineer and I only use when I need it "now". You can find things online much cheaper, but when you need it "now" they are the only place around to get certain things there are not any other alternate sources in the area. I get the same feeling as other posters. I don't know it all, I don't pretend to either but there has been times that they don?t have an item and act as if I am crazy because I need something tat they don't have. I also run a service business, and my customers also are my lifeblood. Without them, I would have nothing. I would never treat my customers the way they treat me. I would be out of business. I concur with the other reviews.

Pros: Fair amount of stock, The only game in town.

Cons: Make you feel unwelcome.

.

I shop there only when necessary. You can find things online much cheaper, but when you need it "now" they are the only place around to get certain things I need quickly, and believe me, I have looked and looked for alternate sources in the area. I get the same feeling as other posters, many times the woman behind the counter seems annoyed that I am there "bothering her" with questions about electronic or radio components. Forgive my ignorance here but, isn't that HER JOB???? No, sorry, but I don't know it all, I don't pretend to. But sometimes I might want an opinion on a product, or to see if there is a better product available than the one I intend to get, but I have learned not to ask anymore. I research it online before going, and get what's avaiiable.

I run a service business too, and my customers are my lifeblood. Without them, I would have nothing. I could never treat my customers the way she treats hers and still be in business. The gentleman that is there is always helpful and willing to answer questions, but unfortunatly he is not there often. Too bad too, as it is a well-stocked store that has such teriffic potential, and being the only one like it in the area that I can find, it could be a gold mine if their attitude towards customers wasn't such a turn-off and their prices so high. As I said, I generally order most things online at much cheaper prices if I have the 2 - 3 days to wait for delivery.

The only other problem is that the store is closed on Wednesdays. Murphy's Law dictates that problems that require parts that are easily available from them will more than likely occur on Wednesdays. I can't tell you the number of times I have left a customers business, driven to the store, and got there only to find it closed and suddenly remember that they are closed on Wednesdays. Arrrrrgh!

1
★★☆☆☆

I shop there only when necessary. You can find things online much cheaper, but when you need it "now" they are the only place around to get certain things I need quickly, and believe me, I have looked and looked for alternate sources in the area. I get the same feeling as other posters, many times the woman behind the counter seems annoyed that I am there "bothering her" with questions about electronic or radio components. Forgive my ignorance here but, isn't that HER JOB???? No, sorry, but I don't know it all, I don't pretend to. But sometimes I might want an opinion on a product, or to see if there is a better product available than the one I intend to get, but I have learned not to ask anymore. I research it online before going, and get what's avaiiable.

I run a service business too, and my customers are my lifeblood. Without them, I would have nothing. I could never treat my customers the way she treats hers and still be in business. The gentleman that is there is always helpful and willing to answer questions, but unfortunatly he is not there often. Too bad too, as it is a well-stocked store that has such teriffic potential, and being the only one like it in the area that I can find, it could be a gold mine if their attitude towards customers wasn't such a turn-off and their prices so high. As I said, I generally order most things online at much cheaper prices if I have the 2 - 3 days to wait for delivery.

The only other problem is that the store is closed on Wednesdays. Murphy's Law dictates that problems that require parts that are easily available from them will more than likely occur on Wednesdays. I can't tell you the number of times I have left a customers business, driven to the store, and got there only to find it closed and suddenly remember that they are closed on Wednesdays. Arrrrrgh!

Pros: Great Selection - Good Location

Cons: Attitude Towards Customers - Prices - Store hours

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I should have read the other reviews before shopping there... Absolutely nothing positive to say. They are extremely rude (especially the woman) and not willing to assist at all on the post sale.. Would not recommend this place to anyone... Oh, before you fork over the $$$ inquire about their return policy, it can change with the wind...

0
★☆☆☆☆

I should have read the other reviews before shopping there... Absolutely nothing positive to say. They are extremely rude (especially the woman) and not willing to assist at all on the post sale.. Would not recommend this place to anyone... Oh, before you fork over the $$$ inquire about their return policy, it can change with the wind...

Pros: Sorry... I did like the weather the day I went though...

Cons: Courteous and Friendly.. NOT!!!!

.

I have been going to the Electronic connection for a few years, buying soldering kits and switches and all sorts of things. I think that the other review was right. These people do not like young people. I am 21. I walk in and ask the woman at the counter, very politely because I am trying to hedge the bad service with my very polite tone, "I'm looking for a switch to toggle from an A channel to a B channel, like a toggle switch but a pushbutton with a 5/16 bushing mount or something." She proceeds to tell me, "well which is it? It's either a toggle or a pushbutton." I repeat myself (this is a double pole double throw type switch, I couldn't think of this at the time though). She says, "there is no such thing, but you cant go look through out switches." Me,"OK...(long silence)..Where are they." Her, "Over there (pointing to the entire store in front of the desk)" I went and found the data sheet catalogs myself, found the switch that was exactly what i explained to her, and then didn't buy it to spite her. Found it online, 4 dollars cheaper even after shipping charges. Is there any other place around here that isn't run by such awful people. Hows does this place stay in business? They have horrible service and are extremely overpriced...And while I was in there one of the old dudes buddies came in and the chatted for like a half hour watching me thumb through these data sheet catalogs. Also an older man came in looking for some kind of fuse holder or something for his 89 P.O.S. Honda or something and the woman behind the counter jumped to help him. what i was going to purchased was like 3 times the profit for them. hmmm, do not get it. I saw boycott this place, they don't deserve to be in business

1
★★☆☆☆

I have been going to the Electronic connection for a few years, buying soldering kits and switches and all sorts of things. I think that the other review was right. These people do not like young people. I am 21. I walk in and ask the woman at the counter, very politely because I am trying to hedge the bad service with my very polite tone, "I'm looking for a switch to toggle from an A channel to a B channel, like a toggle switch but a pushbutton with a 5/16 bushing mount or something." She proceeds to tell me, "well which is it? It's either a toggle or a pushbutton." I repeat myself (this is a double pole double throw type switch, I couldn't think of this at the time though). She says, "there is no such thing, but you cant go look through out switches." Me,"OK...(long silence)..Where are they." Her, "Over there (pointing to the entire store in front of the desk)" I went and found the data sheet catalogs myself, found the switch that was exactly what i explained to her, and then didn't buy it to spite her. Found it online, 4 dollars cheaper even after shipping charges. Is there any other place around here that isn't run by such awful people. Hows does this place stay in business? They have horrible service and are extremely overpriced...And while I was in there one of the old dudes buddies came in and the chatted for like a half hour watching me thumb through these data sheet catalogs. Also an older man came in looking for some kind of fuse holder or something for his 89 P.O.S. Honda or something and the woman behind the counter jumped to help him. what i was going to purchased was like 3 times the profit for them. hmmm, do not get it. I saw boycott this place, they don't deserve to be in business

Pros: wide selection, anything that you will every need/want

Cons: horrible, rude, mean, insulting service and high prices

.

My God!

So i went there, and when I got in there I was happy to see that the older man was behind the counter. He had just rang someone out. I was standing there with 2 data sheets to show him what i was looking for (i don't even want to waste 30 minutes looking around in the store because i don't even know where to look anyway). Well an older guy just cut right in front of me and they were like peas and carrots (must be good friends). So it's my turn, the old lady walks out and the guy says "take over the register"...the guy looks at me and his smile suddenly goes away (I don't think they like young people, im 28). I said "sir, I'm not even going to waste my time looking around because I dont know where to start, but I'm looking for this transistor (hands him one data sheet) and this one (hands him the other). He goes in a snotty voice "well which one do you want?" I said "Both". He looks at me like i just copped some major tude with him. Then he goes "well how many do you want?" I said "i dont know, 5 or so". He goes "well you can look in this catalog..." and I said "do you have these?" He goes "well yes i have them" in a snotty attitude way. So he looks them up in a catalog, says "this one comes in 25 pack and the other in 4 pack". I said "great!" so he goes "well they're in the next isle". I'm like "well i haven't been here" so he cops this attitude about it being so tough to go show me. He stomps back there and goes "so youll come in, you'll look over here, and here they are". Gives them to me and walks away.

What the hell kind of service is that? I swear to God if I didn't need those parts bad or could have gotten them anywhere else and on short notice, I would have made a big scene. F'n people. I will never buy anything there unless I have nowhere else to go and need something suddenly.

1
★★★☆☆

My God!

So i went there, and when I got in there I was happy to see that the older man was behind the counter. He had just rang someone out. I was standing there with 2 data sheets to show him what i was looking for (i don't even want to waste 30 minutes looking around in the store because i don't even know where to look anyway). Well an older guy just cut right in front of me and they were like peas and carrots (must be good friends). So it's my turn, the old lady walks out and the guy says "take over the register"...the guy looks at me and his smile suddenly goes away (I don't think they like young people, im 28). I said "sir, I'm not even going to waste my time looking around because I dont know where to start, but I'm looking for this transistor (hands him one data sheet) and this one (hands him the other). He goes in a snotty voice "well which one do you want?" I said "Both". He looks at me like i just copped some major tude with him. Then he goes "well how many do you want?" I said "i dont know, 5 or so". He goes "well you can look in this catalog..." and I said "do you have these?" He goes "well yes i have them" in a snotty attitude way. So he looks them up in a catalog, says "this one comes in 25 pack and the other in 4 pack". I said "great!" so he goes "well they're in the next isle". I'm like "well i haven't been here" so he cops this attitude about it being so tough to go show me. He stomps back there and goes "so youll come in, you'll look over here, and here they are". Gives them to me and walks away.

What the hell kind of service is that? I swear to God if I didn't need those parts bad or could have gotten them anywhere else and on short notice, I would have made a big scene. F'n people. I will never buy anything there unless I have nowhere else to go and need something suddenly.

.

I have also had less than pleasing experiences with the same lady. Yes they do carry quailty parts and hard to find small parts. They also have a wide selection. I go there for my CB supplies. I am still learning the components to a CB radio and she gets very frustrated that I do not know the terminology or specific name of the parts I need. After asking for help, she replies, "well when you figure out what you need grab it." Then she just walked away. I asked her if she could help me find some special connectors, she said if you can't find them, then we don't have them. Talk about customer service.

1
★★☆☆☆

I have also had less than pleasing experiences with the same lady. Yes they do carry quailty parts and hard to find small parts. They also have a wide selection. I go there for my CB supplies. I am still learning the components to a CB radio and she gets very frustrated that I do not know the terminology or specific name of the parts I need. After asking for help, she replies, "well when you figure out what you need grab it." Then she just walked away. I asked her if she could help me find some special connectors, she said if you can't find them, then we don't have them. Talk about customer service.

.

I have been coming here for years for small hard to find items. The main problem is the lady up front is always upset and rude. A good example is when I called her up on the phone:

Me - "Hello I am looking for a small component - an inrush current limitor."

Her - "What is the NTE part number?"

Me - "What is an NTE part number?"

Her - "(in a sarcastic way) The largest manufacturer of electronic components in the world."

Me - "Oh okay, well I can give you the manufacturers part number"

Her - "Go ahead"

Me - "(gave part number)"

Her - "Sorry, they don't have it"

Me - "Okay, what was the name of that company that makes everything, NTE or MTE?"

Her - "SIR I ALREADY CROSS MATCHED IT, THEY DO NOT MAKE IT!"

Me - "I just want to know the name of that company"

Her - "THEY DO NOT MAKE THE PART (Slams phone and hangs up)"

1
★★☆☆☆

I have been coming here for years for small hard to find items. The main problem is the lady up front is always upset and rude. A good example is when I called her up on the phone:

Me - "Hello I am looking for a small component - an inrush current limitor."

Her - "What is the NTE part number?"

Me - "What is an NTE part number?"

Her - "(in a sarcastic way) The largest manufacturer of electronic components in the world."

Me - "Oh okay, well I can give you the manufacturers part number"

Her - "Go ahead"

Me - "(gave part number)"

Her - "Sorry, they don't have it"

Me - "Okay, what was the name of that company that makes everything, NTE or MTE?"

Her - "SIR I ALREADY CROSS MATCHED IT, THEY DO NOT MAKE IT!"

Me - "I just want to know the name of that company"

Her - "THEY DO NOT MAKE THE PART (Slams phone and hangs up)"

Pros: Good selection

Cons: VERY rude shopkeep (the lady)

.

This is a great store, I went there one time to buy some things, and they knew exactly where I could find what I was looking for. I was in and out of the store in a matter of 5 minutes. Although the outside appearance of the store is a little bit shabby, I couldn't believe everything they had inside. You can't even compare them to RadioShack, they blow them out of the water. Their prices are extremely reasonable, and the employees know their stuff, and have obviously been there awhile. (I think they're a family owned business) I would definately recommend them to anyone looking for any hard to find, or even easy to find components, you only need to look at one place.

PROS: Prices, staff
CONS: Outside appearance

5
★★★★★

This is a great store, I went there one time to buy some things, and they knew exactly where I could find what I was looking for. I was in and out of the store in a matter of 5 minutes. Although the outside appearance of the store is a little bit shabby, I couldn't believe everything they had inside. You can't even compare them to RadioShack, they blow them out of the water. Their prices are extremely reasonable, and the employees know their stuff, and have obviously been there awhile. (I think they're a family owned business) I would definately recommend them to anyone looking for any hard to find, or even easy to find components, you only need to look at one place.

PROS: Prices, staff
CONS: Outside appearance

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.

Forget Radio Shack, this store has it ALL in stock!!
From the tiniest Transistor, to car audio supplies, and home surveylance, if you need a part, chances are they have it!
Store is huge, and they know right where everything is at. If they dont have a specific part, or namely you dont know what it is you're trying to replace, they have a lot of experience, and can get you that part from their store, or order it and have it within 3 days.

PROS: Huge selection
CONS: Overwhelming, almost need help to find anything in the store

5
★★★★★

Forget Radio Shack, this store has it ALL in stock!!
From the tiniest Transistor, to car audio supplies, and home surveylance, if you need a part, chances are they have it!
Store is huge, and they know right where everything is at. If they dont have a specific part, or namely you dont know what it is you're trying to replace, they have a lot of experience, and can get you that part from their store, or order it and have it within 3 days.

PROS: Huge selection
CONS: Overwhelming, almost need help to find anything in the store

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