Mr Enclosure

★★★★☆
The Closer You Look - The Better We Look.
  • 2400 E 14 Mile Rd

    Warren, MI 48092

    Map & Directions
  • 586-939-4700

About Mr Enclosure

Hours
Monday: 8:00 AM - 6:00 PM; Tuesday: 8:00 AM - 6:00 PM; Wednesday: 8:00 AM - 6:00 PM; Thursday: 8:00 AM - 6:00 PM; Friday: 8:00 AM - 6:00 PM; Saturday: 10:00 AM - 4:00 PM; Sunday: By Appt.
4.0 3
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We Purchased an enclosure 13 years ago and were told free screen replacement, glass door/hardware for life. The salesman did say if someone abused the repair policy, they had the discretion not to honor the warranty. In 13 years I have never had a screen replaced or any other warranty work. The screen door we use mainly to enter and exit the room has small flat spots on the nylon rollers that need to be replaced. I would replace it myself, but they unfortunately used rivets to attach the roller mechanism to the door! II called several days ago to determine what I had to do to get the screen repaired and the rollers replaced. After four or five days, the lady called me back to tell me there would be a labor charge between $25 and $125. I said since we know exactly what needs done, could she give me a more specific quote. No, they have to see the door to determine the cost. OK, drive 1.5 hours to see how bad they are going to rip me off?? They would give me the screen if I wanted to replace it myself, but the rollers are riveted to the frame of the door requiring drilling them out and replacing them. I spent $13,000 on the small aluminum room, but was assured I was spending money on a product backed by a strong guranatee and a reputable company. Are you kidding???? Up to $125 in just labor for a screen and a $5 part? Would not recomend the company to anyone at this point. The room has been very nice, but I do not like being lied to for any cost. What ever happened to just taking care of a good customer with a legitimate request? I feel really bad that in America, nothing is as it appears, no promise is worth anything! Dont believe anything their sales people may tell you!

2
★★☆☆☆

We Purchased an enclosure 13 years ago and were told free screen replacement, glass door/hardware for life. The salesman did say if someone abused the repair policy, they had the discretion not to honor the warranty. In 13 years I have never had a screen replaced or any other warranty work. The screen door we use mainly to enter and exit the room has small flat spots on the nylon rollers that need to be replaced. I would replace it myself, but they unfortunately used rivets to attach the roller mechanism to the door! II called several days ago to determine what I had to do to get the screen repaired and the rollers replaced. After four or five days, the lady called me back to tell me there would be a labor charge between $25 and $125. I said since we know exactly what needs done, could she give me a more specific quote. No, they have to see the door to determine the cost. OK, drive 1.5 hours to see how bad they are going to rip me off?? They would give me the screen if I wanted to replace it myself, but the rollers are riveted to the frame of the door requiring drilling them out and replacing them. I spent $13,000 on the small aluminum room, but was assured I was spending money on a product backed by a strong guranatee and a reputable company. Are you kidding???? Up to $125 in just labor for a screen and a $5 part? Would not recomend the company to anyone at this point. The room has been very nice, but I do not like being lied to for any cost. What ever happened to just taking care of a good customer with a legitimate request? I feel really bad that in America, nothing is as it appears, no promise is worth anything! Dont believe anything their sales people may tell you!

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He was very attentive to any issues, he would take care of them. The crews were very good also. He acted as a manager in the work. They were all very good.

2
★★★★★

He was very attentive to any issues, he would take care of them. The crews were very good also. He acted as a manager in the work. They were all very good.

on Service Magic

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Mr Enclosure is a very nice place to go to and plan an enclosure of your porch or patio. They will work with you and give you ideas and show you pictures. Their showroom speaks for itself.

It will be a pleasure to sit out in your enclosure and enjoy the summer months or even the winter months. Put in a jacuzzi and enjoy it even more.

5
★★★★★

Mr Enclosure is a very nice place to go to and plan an enclosure of your porch or patio. They will work with you and give you ideas and show you pictures. Their showroom speaks for itself.

It will be a pleasure to sit out in your enclosure and enjoy the summer months or even the winter months. Put in a jacuzzi and enjoy it even more.

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