Darold's Small Engine

★★★★☆

About Darold's Small Engine

Hours
Mon-Fri 9am-5:30pm, Sat 9am-12am
3.5 2
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I recently used Darold's Small Engine repair shop work on my lawn tractor, they were referred to me by a friend. I was extremely happy with their customer service, their price and the fact that they could pick up and drop off my tractor,

3
★★★★★

I recently used Darold's Small Engine repair shop work on my lawn tractor, they were referred to me by a friend. I was extremely happy with their customer service, their price and the fact that they could pick up and drop off my tractor,

.

F minus! I took our push lawn mower into these people for repairs (it would not start). When I called they told me they could look at it and give me some idea while I waited. When I got there they said it would have to be left for a day or two. When I called seven days later they still hadn't gotten to it. After twelve days they called and said it was done. Done??? Isn't it a law in Michigan that I have to be given an estimate before any work over $20 is done? The answer is ""yes it is"". When I brought that up they said they could put it back the way it was if I didn't like it. So, here I was, stuck with $70 worth of work on a $150 (eight years ago) lawn mower! \r\nThat would have been bad enough, but the story is not over. The second time we went to use the mower it wouldn't start again. It had the EXACT same issue as before! I called Darold's Lawn and Trail asking for the owner. I was given the runaround. I was told by the person on the other end of the phone that I couldn't talk to the owner or manager and that they would take a message for him. It was apparent that they were just screening calls for him. I refused to play that game and hung up. Instead I wrote a letter to the manager, leaving my phone number. I received a call back a few days later. I was told that I could bring the mower back in and if it was something they had worked on there would be no charge. IF IT WAS SOMETHING THEY HAD WORKED ON??? Of course it WASN'T something they had worked on. They fixed something that wasn't broken and now they want another chance to fix what IS broken! When I pay someone for repairs it is NOT to fix SOMETHING! It is to fix what is broken! \r\nIf you read this review you will see that there are at least FOUR instances of horrible customer service in this one transaction: 1) Excessive time to repair 2) Work done without authorization 3) Failure to properly repair 4) Failure to properly deal with customer complaint\r\nI want my $70 back. If refunded I will amend this review\r\n

0
★☆☆☆☆

F minus! I took our push lawn mower into these people for repairs (it would not start). When I called they told me they could look at it and give me some idea while I waited. When I got there they said it would have to be left for a day or two. When I called seven days later they still hadn't gotten to it. After twelve days they called and said it was done. Done??? Isn't it a law in Michigan that I have to be given an estimate before any work over $20 is done? The answer is ""yes it is"". When I brought that up they said they could put it back the way it was if I didn't like it. So, here I was, stuck with $70 worth of work on a $150 (eight years ago) lawn mower! \r\nThat would have been bad enough, but the story is not over. The second time we went to use the mower it wouldn't start again. It had the EXACT same issue as before! I called Darold's Lawn and Trail asking for the owner. I was given the runaround. I was told by the person on the other end of the phone that I couldn't talk to the owner or manager and that they would take a message for him. It was apparent that they were just screening calls for him. I refused to play that game and hung up. Instead I wrote a letter to the manager, leaving my phone number. I received a call back a few days later. I was told that I could bring the mower back in and if it was something they had worked on there would be no charge. IF IT WAS SOMETHING THEY HAD WORKED ON??? Of course it WASN'T something they had worked on. They fixed something that wasn't broken and now they want another chance to fix what IS broken! When I pay someone for repairs it is NOT to fix SOMETHING! It is to fix what is broken! \r\nIf you read this review you will see that there are at least FOUR instances of horrible customer service in this one transaction: 1) Excessive time to repair 2) Work done without authorization 3) Failure to properly repair 4) Failure to properly deal with customer complaint\r\nI want my $70 back. If refunded I will amend this review\r\n

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