Veenstra's Garage

★★★☆☆
  • 1304 E Fulton St

    Grand Rapids, MI 49503

    Map & Directions
  • 616-454-6597

Automotive

Automotive
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I have brought my car to Veenstra's Garage twice in 2009 and both times they have not only not completed my simple repair in less than a day (as they stated they would both times) but they also charge $100/hr for labor and then jack up the time it will take to do the repair over twice as long as the actual time it will take. The GM Brad was unapologetic for their lack of follow-thru and costs and actually told me he couldn't make me happy so he would not even try...WHAT??

I have dealt with a number of garages in the GR area and can say with 100% confidence that Veenstra's is the worst I have ever been to. They overcharge for the job - have a horrible turnaround time - and could care less for whether a customer is happy or not. ABSOLUTELY HORRIBLE!

0
★☆☆☆☆

I have brought my car to Veenstra's Garage twice in 2009 and both times they have not only not completed my simple repair in less than a day (as they stated they would both times) but they also charge $100/hr for labor and then jack up the time it will take to do the repair over twice as long as the actual time it will take. The GM Brad was unapologetic for their lack of follow-thru and costs and actually told me he couldn't make me happy so he would not even try...WHAT??

I have dealt with a number of garages in the GR area and can say with 100% confidence that Veenstra's is the worst I have ever been to. They overcharge for the job - have a horrible turnaround time - and could care less for whether a customer is happy or not. ABSOLUTELY HORRIBLE!

Pros: None

Cons: Customer service is horrible - cost is double of other shops

.

I took my car in because it wouldn't start and paid them to do a diagnosis. Based on the diagnosis, they identified the problem and I authorized the repair. Later on they found an additional problem that the diagnosis missed. Some auto shops might try to charge you for unforseen repairs, but Veenstra's worked with me and finished the repair on time for the agreed-on price. Phil was very understanding and professional and explained everything very well. I'd recommend Veenstra's Garage to anyone.

2
★★★★★

I took my car in because it wouldn't start and paid them to do a diagnosis. Based on the diagnosis, they identified the problem and I authorized the repair. Later on they found an additional problem that the diagnosis missed. Some auto shops might try to charge you for unforseen repairs, but Veenstra's worked with me and finished the repair on time for the agreed-on price. Phil was very understanding and professional and explained everything very well. I'd recommend Veenstra's Garage to anyone.

Pros: They'll make it right if something doesn't go right

Cons: none

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Veenstras' has worked on several of the car own by me and I have always been happy with their work, the prices and how my car was return to me. They stand behind the work they do. I would recommend them to anyone. They even mail coupons out regularly.

4
★★★★☆

Veenstras' has worked on several of the car own by me and I have always been happy with their work, the prices and how my car was return to me. They stand behind the work they do. I would recommend them to anyone. They even mail coupons out regularly.

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I have been going to Veenstra's Garage for over 8 years. They have always taken care of my needs. I have had 4 different cars during those years, some of them imported and they have been able to solve all of my problems. Recently, I took it in and after paying for a repair it seemed to be doing a similar thing to what I brought it in for. They took care of me immediately, offered me a loaner, and offered me a ride and fixed it for free. This has not been my experience with other places that it may take three tries to repair my car and I pay each time. They are not the least expensive place to bring your car to, but nothing is more expensive than having to pay for a repair twice because it was done wrong or cheaply with and is out of warranty. Brad, the main guy at the counter, has always made sure I was happy with the repair. I don't think you can find better service for the price anywhere. You can tell that they really really care about taking care of your car, and keeping you happy with their service.

2
★★★★★

I have been going to Veenstra's Garage for over 8 years. They have always taken care of my needs. I have had 4 different cars during those years, some of them imported and they have been able to solve all of my problems. Recently, I took it in and after paying for a repair it seemed to be doing a similar thing to what I brought it in for. They took care of me immediately, offered me a loaner, and offered me a ride and fixed it for free. This has not been my experience with other places that it may take three tries to repair my car and I pay each time. They are not the least expensive place to bring your car to, but nothing is more expensive than having to pay for a repair twice because it was done wrong or cheaply with and is out of warranty. Brad, the main guy at the counter, has always made sure I was happy with the repair. I don't think you can find better service for the price anywhere. You can tell that they really really care about taking care of your car, and keeping you happy with their service.

Pros: Honesty and obvious effort to make sure things are done right, customer happy

Cons: Parking can be hard to find sometimes, the place is busy. Noisy waiting room.

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Its slogan is something like " we fix everything". But the question is "at what price". If you they charge your $20 for a $2 spark plug, $150 for a $40 belt, put a whole differential in when you have broken emergency brake pads, that is not so smart. That is exactly my experience with them.
At first, they charged me for windshield fluid (only $1.20) but they forgot to put in any. Lucky me, they did not FORGET to put in engine oil when I have oil change.
The second time, I went to them when I heard some "squick" noise on the left rear end. They told me to redo the whole differential system. That thing costs a fortune. But it finally turned out to be a broken brake pad.
They do provide you a ride, of course with your car, if you need it. But remember, they will include that in your labor cost. And believe me, it will be more expensive than renting a limo.

0
★☆☆☆☆

Its slogan is something like " we fix everything". But the question is "at what price". If you they charge your $20 for a $2 spark plug, $150 for a $40 belt, put a whole differential in when you have broken emergency brake pads, that is not so smart. That is exactly my experience with them.
At first, they charged me for windshield fluid (only $1.20) but they forgot to put in any. Lucky me, they did not FORGET to put in engine oil when I have oil change.
The second time, I went to them when I heard some "squick" noise on the left rear end. They told me to redo the whole differential system. That thing costs a fortune. But it finally turned out to be a broken brake pad.
They do provide you a ride, of course with your car, if you need it. But remember, they will include that in your labor cost. And believe me, it will be more expensive than renting a limo.

Pros: a ride is available but at your cost

Cons: bad mechanics, poor judgement, very expen$ive

 

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