Sears Hometown Store

★★★☆☆
  • 1878 N US Highway 31

    Petoskey, MI 49770

    Map & Directions
  • 231-348-0876

About Sears Hometown Store

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I recently purchased a stove from the Petoskey Sears store. I showed the Salesman the stove that I wanted ordered, and that I wanted it in Black. Before I signed my name, I asked again if he infact ordered this item in Black, He reassured me and said yes. All the receipt shows is that it's a range, it doesn't show what color it is.
I was out of town, so my husband picked it up for me and installed it. When I came home I noticed they ordered White instead of Black. (My husband didn't know what color I ordered.) I called the Petoskey store and talked with the Store manager Jan, who has no customer service skills. She basically told me that it was my fault, that I ordered the wrong stove. I had to explain everthing to her over and over again that HER SALESMAN ordered the wrong stove, that I did not know it was my responsiblity to double check what he ordered.
She wanted me to drive 20 miles to return this stove to have them reorder the one in black, and it wouldn't come in for over a week. I told her that I wouldn't have a stove for over a week, and she told me that it wasn't her problem. She tried telling me that I was already without a stove, because my broke, but that wasn't the case. We wanted electric instead of propane. I asked her for the 1-800 customer service number and she hung up on me. I would not recommend this store to anyone, even if its a last resort. There customer service is horrible, and if they ordered the wrong item it's your fault not theres!!

1
★☆☆☆☆

I recently purchased a stove from the Petoskey Sears store. I showed the Salesman the stove that I wanted ordered, and that I wanted it in Black. Before I signed my name, I asked again if he infact ordered this item in Black, He reassured me and said yes. All the receipt shows is that it's a range, it doesn't show what color it is.
I was out of town, so my husband picked it up for me and installed it. When I came home I noticed they ordered White instead of Black. (My husband didn't know what color I ordered.) I called the Petoskey store and talked with the Store manager Jan, who has no customer service skills. She basically told me that it was my fault, that I ordered the wrong stove. I had to explain everthing to her over and over again that HER SALESMAN ordered the wrong stove, that I did not know it was my responsiblity to double check what he ordered.
She wanted me to drive 20 miles to return this stove to have them reorder the one in black, and it wouldn't come in for over a week. I told her that I wouldn't have a stove for over a week, and she told me that it wasn't her problem. She tried telling me that I was already without a stove, because my broke, but that wasn't the case. We wanted electric instead of propane. I asked her for the 1-800 customer service number and she hung up on me. I would not recommend this store to anyone, even if its a last resort. There customer service is horrible, and if they ordered the wrong item it's your fault not theres!!

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1 out of 1 people found this review helpful.

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This is a very clean and friendly store. The associates really know what they are selling and will push you in the right direction. The owners are a visiable fixture in the store. For all your hardware/electronic needs go here!

5
★★★★★

This is a very clean and friendly store. The associates really know what they are selling and will push you in the right direction. The owners are a visiable fixture in the store. For all your hardware/electronic needs go here!

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0 out of 1 people found this review helpful.

 

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