The Tile Shop

★★★☆☆
The Tile Shop carries the largest selection of ceramic, porcelain, and natural stone tiles with coordinating accents and finishing pieces at the markets best prices. The Tile Shop has everything you need - and all the help you want - to create spaces that are unique as the people who live there.
  • 7900 19 Mile Rd

    Sterling Heights, MI 48314

    Map & Directions
  • 586-731-9999

Business Services

Business Services
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Went we were just starting out on our "tile journey" and really felt out of place because of our lack of experience. It appeared to be a very nice tile store with many gorgeous selections. Probably more of a shop that deals directly with designers rather than lay public / inexperienced public. So if you know what you are doing, it's worth a stop.

3
★★★☆☆

Went we were just starting out on our "tile journey" and really felt out of place because of our lack of experience. It appeared to be a very nice tile store with many gorgeous selections. Probably more of a shop that deals directly with designers rather than lay public / inexperienced public. So if you know what you are doing, it's worth a stop.

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We were refered here by our granite contractor. We went on a Thursday and were met at the front counter by two people. The salesperson my contractor recommended immediately waited on us. She gave us great service and after 90 minutes of comparing different set ups we placed an order. We were told it would be there Tuesday and it was. We had extra material and they promptly refunded our money.

5
★★★★★

We were refered here by our granite contractor. We went on a Thursday and were met at the front counter by two people. The salesperson my contractor recommended immediately waited on us. She gave us great service and after 90 minutes of comparing different set ups we placed an order. We were told it would be there Tuesday and it was. We had extra material and they promptly refunded our money.

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I recently designed two houses in the great falls. I didn't know anything about the tile shop til three months ago. I was told by a friend to go to their store. I went there, and I got to say WOW! I've never seen anything like anywhere! they had a HUGE selection! I worked with different people there since I had two projects and they were really knowledgeable! and I must say, they knew what they were talking about! I learned so much from them that I didn't know and I've been designing houses for years.
I think you guys are just expecting too much! I mean I understand the delay could be annoying. I had to wait a week for a broken box to be replaced.
Tile shop is not home depot or lows! Their product has better quality and the facts they tell you is very helpful.
And as a designer I must defend them! because they are designers not a cashier. You can't expect a designer to leave her/his project at the moment and come help you right in that second! How would you like it if you are a customer there and about to purchase tile and spend $2000-$3000 and out of nowhere your designer leaves you and goes to the cash register to help someone else?! "so is that customer more important than me?"
Plus I'm sure they have managers there you can speak too. The broken box that i had to wait for for another week, was discounted.
So I think you guys must have lack of communication!
I have three more projects coming up in Spring and let me tell you! TILE SHOP! is the place to go!
PS. Sorry if I sound a bit mean, lol but i'm very excited because I just finished a project and went over and looked at it today and I was speechless! So I came online to write something about them and saw this! They actually have pretty good reviews written about them!

PSS SHOOT ME AN EMAIL YOU NEED A DESIGNER :)

Jess

5
★★★★★

I recently designed two houses in the great falls. I didn't know anything about the tile shop til three months ago. I was told by a friend to go to their store. I went there, and I got to say WOW! I've never seen anything like anywhere! they had a HUGE selection! I worked with different people there since I had two projects and they were really knowledgeable! and I must say, they knew what they were talking about! I learned so much from them that I didn't know and I've been designing houses for years.
I think you guys are just expecting too much! I mean I understand the delay could be annoying. I had to wait a week for a broken box to be replaced.
Tile shop is not home depot or lows! Their product has better quality and the facts they tell you is very helpful.
And as a designer I must defend them! because they are designers not a cashier. You can't expect a designer to leave her/his project at the moment and come help you right in that second! How would you like it if you are a customer there and about to purchase tile and spend $2000-$3000 and out of nowhere your designer leaves you and goes to the cash register to help someone else?! "so is that customer more important than me?"
Plus I'm sure they have managers there you can speak too. The broken box that i had to wait for for another week, was discounted.
So I think you guys must have lack of communication!
I have three more projects coming up in Spring and let me tell you! TILE SHOP! is the place to go!
PS. Sorry if I sound a bit mean, lol but i'm very excited because I just finished a project and went over and looked at it today and I was speechless! So I came online to write something about them and saw this! They actually have pretty good reviews written about them!

PSS SHOOT ME AN EMAIL YOU NEED A DESIGNER :)

Jess

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i went there to buy tiles for my pool and the colors i got were bright when i saw it on the samples and then when they got to our house the color of the tile was a different shade of blue and then i went back there and nobody was coming up to me and saying whats the problem and plus they have BAD service my opinion DONT GO THERE!!!!!

2
★★☆☆☆

i went there to buy tiles for my pool and the colors i got were bright when i saw it on the samples and then when they got to our house the color of the tile was a different shade of blue and then i went back there and nobody was coming up to me and saying whats the problem and plus they have BAD service my opinion DONT GO THERE!!!!!

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Though they have a wide variety of products- the availability to obtian the product is a different story. The sales department is compared to an used car dealer - how great everything is until you get it off the lot. I needed a large portion of product - the Tile Shop only had half my order available but reassured me the truck next week will have my balance. Next week came and past with no product - The snake oil salesperson kept telling me "next week for sure" - This went on for 2 MONTHS. No apologies for the delay but just told me it was out of their hands. Upon receiving the balance, the product was unsatisfactory regarding the poor quality of cuts. Wouldn't help fix any of the cuts "don't have the capabilities here". STAY FAR FAR FAR away from this place - right across the parking lot is Lifestyle Ceramic- they helped me out free of charge and told me everyone has the same issues with them. I believe it!!!!

1
★☆☆☆☆

Though they have a wide variety of products- the availability to obtian the product is a different story. The sales department is compared to an used car dealer - how great everything is until you get it off the lot. I needed a large portion of product - the Tile Shop only had half my order available but reassured me the truck next week will have my balance. Next week came and past with no product - The snake oil salesperson kept telling me "next week for sure" - This went on for 2 MONTHS. No apologies for the delay but just told me it was out of their hands. Upon receiving the balance, the product was unsatisfactory regarding the poor quality of cuts. Wouldn't help fix any of the cuts "don't have the capabilities here". STAY FAR FAR FAR away from this place - right across the parking lot is Lifestyle Ceramic- they helped me out free of charge and told me everyone has the same issues with them. I believe it!!!!

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The staff here have no understanding of what customer service means. I came in for the first time with my two young kids looking for grout and caulk. Not one staff member approached me to ask if I needed any assistance. It took a long time to even find someone willing to help me. When I did, he just quickly showed me where the caulk is located when I really needed some assistance choosing the right products/colors, etc. It then took me another 10 minutes to find someone to show me where the unsanded grout is located. This guy tried to tell me that I absolutely needed to buy an additional product to use with my grout in order for it to work, when he didn't even know or ask what my project was (a small 3 inch backsplash which does not at all require the product that he insisted I needed). When I was ready to pay, it took forever to find someone who could ring up my purchase and when he did, he took forever ringing it up! I felt like I was being descriminated against the whole time.. not one person ever approached me or offered their assistance. Will never shop there again.

1
★☆☆☆☆

The staff here have no understanding of what customer service means. I came in for the first time with my two young kids looking for grout and caulk. Not one staff member approached me to ask if I needed any assistance. It took a long time to even find someone willing to help me. When I did, he just quickly showed me where the caulk is located when I really needed some assistance choosing the right products/colors, etc. It then took me another 10 minutes to find someone to show me where the unsanded grout is located. This guy tried to tell me that I absolutely needed to buy an additional product to use with my grout in order for it to work, when he didn't even know or ask what my project was (a small 3 inch backsplash which does not at all require the product that he insisted I needed). When I was ready to pay, it took forever to find someone who could ring up my purchase and when he did, he took forever ringing it up! I felt like I was being descriminated against the whole time.. not one person ever approached me or offered their assistance. Will never shop there again.

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We recently built a home and were in need of a lot of tile (kitchen, 4 bathrooms, tub & shower surroundings) so we checked out the Tile Shop.. this shop is located in a business district and there are at least 3 tile shops located within a block or two for one another, stiff competition in my opinion.. but we went to this store and the one right next door and upon walking in here were amazed, it's really clean, a large store with a large selection.. but the downfall was that there was very little staff, no one approached us to see if we needed help and when we did need help it took forever for them to get someone out of the back to help us, they were very short with us and not too willing to take time with us.. they were not busy at this time so I don't really know what the problem could have been.. so we left and ended up purchasing our tile elsewhere.. a couple months later we were looking for a specific decorative tile and decided to check here because we wanted it asap and we had the same type of experience as we did the first time.. I am all for second chances but they didn't impress me this time either..

3
★★★☆☆

We recently built a home and were in need of a lot of tile (kitchen, 4 bathrooms, tub & shower surroundings) so we checked out the Tile Shop.. this shop is located in a business district and there are at least 3 tile shops located within a block or two for one another, stiff competition in my opinion.. but we went to this store and the one right next door and upon walking in here were amazed, it's really clean, a large store with a large selection.. but the downfall was that there was very little staff, no one approached us to see if we needed help and when we did need help it took forever for them to get someone out of the back to help us, they were very short with us and not too willing to take time with us.. they were not busy at this time so I don't really know what the problem could have been.. so we left and ended up purchasing our tile elsewhere.. a couple months later we were looking for a specific decorative tile and decided to check here because we wanted it asap and we had the same type of experience as we did the first time.. I am all for second chances but they didn't impress me this time either..

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