Carpet One Floor & Home

★★★★☆
Washtenaw County's first local flooring company founded in 1924.
  • 2396 E Stadium Blvd

    Ann Arbor, MI 48104

    Map & Directions
  • 734-971-2795

About Carpet One Floor & Home

Categories
Details
Hours
Mon-Wed 9:30-6 Thur-Fri 9:30-8 Sat 9:30-5 Sun 12-5

Home & Garden

Home & Garden
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3.5 2
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It's really sad the level of service they provided. I went with a local company hoping for more. They don't stand behind their work and are quick to point the finger. As a local business owner, I'm really disappointed. The installation and follow up quickly stopped once the job was complete, essentially they get paid and stop caring. The job was done poorly and I asked them to fix the problems they caused and after three independent parties verified the work was done poorly, Merkel refused to remedy the situation. I hope this review impacts others and they choose elsewhere, because I would hope that no one else would have to experience what I did with Merkel.

1
★☆☆☆☆

It's really sad the level of service they provided. I went with a local company hoping for more. They don't stand behind their work and are quick to point the finger. As a local business owner, I'm really disappointed. The installation and follow up quickly stopped once the job was complete, essentially they get paid and stop caring. The job was done poorly and I asked them to fix the problems they caused and after three independent parties verified the work was done poorly, Merkel refused to remedy the situation. I hope this review impacts others and they choose elsewhere, because I would hope that no one else would have to experience what I did with Merkel.

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Business Response:

Brandon, I am sorry that the experience with your Hardwood floor has not been all that you were expecting. Per our many conversations, home visits, and an inspection by a neutral, independent accredited (NFWA) wood inspector, the atmospheric conditions in your home have contributed fully to your dissatisfaction, not our installation. We adhere to the highest level of professional training for our installation department, and do all work strictly in accordance with NWFA guidelines in order to maintain our long standing reputation for quality in our community for 90 years. If you would like to have a second opinion by a different qualified, accredited inspector, please do so and send us the report as we did for you.
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It's really sad the level of service they provided. I went with a local company hoping for more. They don't stand behind their work and are quick to point the finger. As a local business owner, I'm really disappointed. The installation and

3
★★★★★

It's really sad the level of service they provided. I went with a local company hoping for more. They don't stand behind their work and are quick to point the finger. As a local business owner, I'm really disappointed. The installation and

More about Carpet One Floor & Home

With 1,000 stores worldwide, we not only have enormous buying power, but we have partners in all of the major brands, mills and manufacturers. We’ve done the research for you. Just tell us your needs, and we’ll satisfy them beyond your expectations. In Ann Arbor look to us for the largest selection of carpet, hardwood, laminate, ceramic tile, vinyl, area rugs and more — and you'll always find the best products and great savings ... every day.

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