Shelton Buick GMC

★☆☆☆☆
  • 855 S Rochester Rd

    Rochester Hills, MI 48307

    Map & Directions
  • 248-651-5500

About Shelton Buick GMC

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Hours
Mon 8:30am-9pm, Thu 8:30am-9pm, Tue-Wed 8:30am-6pm, Fri 8:30am-6pm, Sat 10am-3pm
1.0 1
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I purchased a used "As-Is" vehicle, 2010 Ford Taurus, from Shelton GMC on February 20th, 2018. As I drove the vehicle during the test drive I noticed a slight hesitation that I brushed off as a need for new spark plugs as the vehicle had 110,000 miles on it. I assumed, at this point, that had there been anything more serious the Dealership would surely disclose this. As I do with ALL my vehicles, I performed several preventative maintenance services on the vehicle. One such service was a Fuel System Cleaning that was performed the day of purchase, Feb 20th. The Fuel System Cleaning I performed was one that is designed for this specific type of engine, Gasoline Direct Injection engine (see easygdi.valvoline.com). The next few days the vehicle still had the hesitation during acceleration. This was extremely noticeable when accelerating to merge into expressway traffic, note that I purchased the vehicle in an unfamiliar area, approximately 1 hour away from my home and had not the chance to drive it on an expressway during the test drive. On Saturday February 24th, I drove the vehicle to the grocery store at approximately 10:00am. Upon driving home from the grocery store the vehicle ceased to accelerate at all and within approximately a half mile the vehicle struggled to stay idle at all. I coasted into a parking lot and began to inspect the vehicle to attempt to determine why. Ultimately I had the vehicle towed to the nearest repair facility open on Saturday, Muffler Man in Davison, MI. Muffler Man was convinced that it may have been an electrical issue and advised that it was outside the realm of their expertise. I then had the vehicle towed to my home to await Monday morning. On Monday Feb 26th, I towed the vehicle to "All Automotive Repair" in Flint, MI. All Automotive was able to determine that the catalytic converters were completely clogged. Not only were the converters clogged to the point that the engine would not run but pieces of the converters "exploded" apart and clogged the remainder of the exhaust (the resonator was clogged with pieces). Catalytic Converters do not clog within a few days and a few hundred miles nor does a Fuel System Cleaning clog them. These converters had been clogged to the extent of causing hesitation prior to my purchasing the vehicle and an Engine Code had most certainly come on for it. Converters will give an Engine Code (usually P0420) even when they BEGIN to under-perform. I had contacted the dealer on numerous occasions, left several voicemail messages and nobody called me back. I finally spoke to someone when I visited their website the night of Monday Feb 26th and clicked on their online "chat". Upon which I was contacted at 9:50pm by "Cal" (I believe his name was) who is the Service Manager. I explained my situation to the Service Manager and he told me that he would get someone to contact me the following morning. Still I received no phone call until I left a message with the Service Manager, he called me back a few hours after the message. Upon speaking with the Service Manager he preceded to site all the preventative maintenance items I had performed and explained that there were "..no notes anywhere in their service notes that shows a Check Engine light was on..". The Service Manager then continued to tell me that "...we are a GM dealership we wouldn't have the right tool to reset that on a Ford..". This small deception is what cemented my concern that not only were the converters a known issue by the dealer but that they were about to leave me out to dry with them. ANY OBDII scan-tool can read/clear ANY vehicle with OBDII (i.e., every car in the U.S.). I eventually spoke with the Sales Manager, David Lee, as well who, again, also quoted the deception of the scan-tool. The extent that the Sales Manager, David Lee, or anyone, wanted to "help" was to try to get a discount on parts for me to purchase. I eventually spoke with the General Manager, Drew Cook, who also offered no resolution.

1
★☆☆☆☆

I purchased a used "As-Is" vehicle, 2010 Ford Taurus, from Shelton GMC on February 20th, 2018. As I drove the vehicle during the test drive I noticed a slight hesitation that I brushed off as a need for new spark plugs as the vehicle had 110,000 miles on it. I assumed, at this point, that had there been anything more serious the Dealership would surely disclose this. As I do with ALL my vehicles, I performed several preventative maintenance services on the vehicle. One such service was a Fuel System Cleaning that was performed the day of purchase, Feb 20th. The Fuel System Cleaning I performed was one that is designed for this specific type of engine, Gasoline Direct Injection engine (see easygdi.valvoline.com). The next few days the vehicle still had the hesitation during acceleration. This was extremely noticeable when accelerating to merge into expressway traffic, note that I purchased the vehicle in an unfamiliar area, approximately 1 hour away from my home and had not the chance to drive it on an expressway during the test drive. On Saturday February 24th, I drove the vehicle to the grocery store at approximately 10:00am. Upon driving home from the grocery store the vehicle ceased to accelerate at all and within approximately a half mile the vehicle struggled to stay idle at all. I coasted into a parking lot and began to inspect the vehicle to attempt to determine why. Ultimately I had the vehicle towed to the nearest repair facility open on Saturday, Muffler Man in Davison, MI. Muffler Man was convinced that it may have been an electrical issue and advised that it was outside the realm of their expertise. I then had the vehicle towed to my home to await Monday morning. On Monday Feb 26th, I towed the vehicle to "All Automotive Repair" in Flint, MI. All Automotive was able to determine that the catalytic converters were completely clogged. Not only were the converters clogged to the point that the engine would not run but pieces of the converters "exploded" apart and clogged the remainder of the exhaust (the resonator was clogged with pieces). Catalytic Converters do not clog within a few days and a few hundred miles nor does a Fuel System Cleaning clog them. These converters had been clogged to the extent of causing hesitation prior to my purchasing the vehicle and an Engine Code had most certainly come on for it. Converters will give an Engine Code (usually P0420) even when they BEGIN to under-perform. I had contacted the dealer on numerous occasions, left several voicemail messages and nobody called me back. I finally spoke to someone when I visited their website the night of Monday Feb 26th and clicked on their online "chat". Upon which I was contacted at 9:50pm by "Cal" (I believe his name was) who is the Service Manager. I explained my situation to the Service Manager and he told me that he would get someone to contact me the following morning. Still I received no phone call until I left a message with the Service Manager, he called me back a few hours after the message. Upon speaking with the Service Manager he preceded to site all the preventative maintenance items I had performed and explained that there were "..no notes anywhere in their service notes that shows a Check Engine light was on..". The Service Manager then continued to tell me that "...we are a GM dealership we wouldn't have the right tool to reset that on a Ford..". This small deception is what cemented my concern that not only were the converters a known issue by the dealer but that they were about to leave me out to dry with them. ANY OBDII scan-tool can read/clear ANY vehicle with OBDII (i.e., every car in the U.S.). I eventually spoke with the Sales Manager, David Lee, as well who, again, also quoted the deception of the scan-tool. The extent that the Sales Manager, David Lee, or anyone, wanted to "help" was to try to get a discount on parts for me to purchase. I eventually spoke with the General Manager, Drew Cook, who also offered no resolution.

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